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Support Manager Jobs in Washington, IN (NOW HIRING)

Prosync

Acquisition Management Support III

Crane, IN · On-site

ProSync is seeking a passionate Acquisition Management Support III to support U.S. Navy programs and provide acquisition support to a U.S. Navy customer, assisting in procurement documentation ...

Prosync

Acquisition Management Support III

Crane, IN · On-site

ProSync is seeking a passionate Acquisition Management Support III to support U.S. Navy programs and provide acquisition support to a U.S. Navy customer, assisting in procurement documentation ...

Prosync

Acquisition Management Support III

Crane, IN · On-site

ProSync is seeking a passionateAcquisition Management Support III to support U.S. Navy programs and provide acquisition support to a U.S. Navy customer, assisting in procurement documentation ...

Prosync

Acquisition Management Support III

Crane, IN · On-site

ProSync is seeking a passionate Acquisition Management Support III to support U.S. Navy programs and provide acquisition support to a U.S. Navy customer, assisting in procurement documentation ...

Pae

Program Management Support Specialist

Odon, IN · On-site +1

We are hiring a Program Management Support Specialist to support key programs at NSWC Crane.The Project Management Support Specialist will support research and development efforts for Counter ...

New

Home Depot

Store Support

Jasper, IN · On-site

$13.50 - $16.75/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Home Depot

Store Support

Jasper, IN · On-site

$13.50 - $16.75/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Sevita

Direct Support Professional

Linton, IN · On-site

$13.75 - $16.75/hr

Responsible for providing direct support within a single program or unit within a program ... Management of Individuals' Assets: Makes cost-effective and appropriate purchases within the budget ...

Sevita Health

Direct Support Professional

Jasper, IN · On-site

$13.50 - $16.25/hr

Management of Individuals' Assets: Makes cost-effective and appropriate purchases within the budget ... Prepares or supports individuals to prepare food in accordance with planned menus and individual ...

Sevita Health

Direct Support Professional

Linton, IN · On-site

$13.75 - $16.75/hr

Responsible for providing direct support within a single program or unit within a program ... Management of Individuals' Assets: Makes cost-effective and appropriate purchases within the budget ...

Sevita Health

Direct Support Professional

Jasper, IN · On-site

$13.50 - $16.25/hr

Support participants with developmental goals like budgeting, exercise, and nutrition You'll assist ... Communication, adaptability, multi-tasking, teamwork, time-management * Behaviors: Patient ...

Sevita Health

Direct Support Professional

Jasper, IN · On-site

$13.50 - $16.25/hr

Support participants with developmental goals like budgeting, exercise, and nutrition You'll assist ... Communication, adaptability, multi-tasking, teamwork, time-management * Behaviors: Patient ...

Sevita

Direct Support Professional

Jasper, IN · On-site

$13.50 - $16.25/hr

Support participants with developmental goals like budgeting, exercise, and nutrition You'll assist ... Communication, adaptability, multi-tasking, teamwork, time-management * Behaviors: Patient ...

Sevita Health

Direct Support Professional

Jasper, IN · On-site

$13.50 - $16.25/hr

Support participants with developmental goals like budgeting, exercise, and nutrition You'll assist ... Communication, adaptability, multi-tasking, teamwork, time-management * Behaviors: Patient ...

Sevita Health

Direct Support Professional

Jasper, IN · On-site

$13.50 - $16.25/hr

Support participants with developmental goals like budgeting, exercise, and nutrition You'll assist ... Communication, adaptability, multi-tasking, teamwork, time-management * Behaviors: Patient ...

Sevita Health

Direct Support Professional

Jasper, IN · On-site

$13.50 - $16.25/hr

Since 1974, we've supported individuals with intellectual and developmental disabilities to live ... Communication, adaptability, multi-tasking, teamwork, time-management * Behaviors: Patient ...

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All JobsSupport JobsSupport Manager JobsSupport Manager Jobs in Washington, IN

Support Manager information

See Washington, IN salary details

$19.3K

$58.3K

$103.9K

How much do support manager jobs pay per year?

As of Sep 13, 2026, the average yearly pay for support manager in Washington, IN is $58,279.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,000.00 and $78,100.00 per year, depending on experience, location, and employer.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

How much do support managers make in the US?

Support managers in the US typically earn an average salary ranging from $50,000 to $80,000 per year, depending on experience, industry, and location. Senior support managers or those in larger organizations may earn higher salaries, often exceeding $100,000 annually. Compensation can also include bonuses and benefits related to team size and technical expertise.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.

What cities near Washington, IN are hiring for Support Manager jobs?

Cities near Washington, IN with the most Support Manager job openings:

Support Manager jobs near you
Infographic showing various Support Manager job openings in Washington, IN as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, 4% Contract, and 1% Nights. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $58,279 per year, or $28 per hour.

Sr Support, Builder Account Services

Jasper, IN • On-site

MasterBrand Cabinets LLC
Construction Materials Wholesalers • 10K+ employees
Learn more about MasterBrand Cabinets LLCexternal

Full-time

Posted 26 days ago

MasterBrand Cabinets rating

6.7

Company rating: 6.7 out of 10

Based on 96 frontline employees who took The Breakroom Quiz

Job description

For more than 70 years, MasterBrand has been shaping the places where people come together, enriching lives and creating meaningful memories for our customers. We are the #1 manufacturer of residential cabinets in North America, and our associates produce the most comprehensive portfolio of superior cabinetry products for the kitchen, bath and other parts of the home. Come see why our associates love working at MasterBrand.
Job Description:
This is an individual contributor role that is responsible for the accountabilities of a Builder Channel Account Support Specialist. Additionally, this role is a non-supervisory leader who provides training and expertise for other members of the team. Responsible for documenting and developing training materials as well as assisting with escalated issues. This person is expected to provide peer mentoring to less experienced associates and assist in project management.
Organizational Relationship:
Reports directly to the Builder Channel Supervisor-Account Support
YOUR ROLE:
  • Provide back up support to Supervisor and Manager
  • Provide back up support for semi-custom management
  • Understanding of OTM (Oracle Transportation Management) and effectively resolve load concerns
  • Manage and understand IT Programming specific to BCS Enhancements and research
  • Input and review weekly KPI's (Key Performance Indicators) for the Customer Service team
  • Mentor and train new team members on product, systems, and delivery methods associated with Aristokraft brand
  • Provide support to MasterBrand Operations team.
  • Manage Service Order/3rd Party payment process
  • Answer calls from multiple customers according to department standards and provides appropriate and prompt feedback- both internal and external
  • Manage the invoicing functions for all completed orders
  • Calculate figures and amounts, such as, prices, discounts, proportions, percentages, and 3rd party service margins (countertop, installation, and misc. 3rd party items) based on established rates
  • Be proactive with communication to customers and team members
  • Manage warranty calls-both homeowner and builder related
  • Provide order entry support
  • Effectively optimize loads by proper load balancing
  • Liaison between plant and customer regarding quality issues
  • Address logistic/carrier issues as they arise and develop resolutions
  • Facilitate verbal, electronic, and/or hard copy communications with builders regarding the phase of construction, order cabinet dates, selection information, purchase orders, etc.
  • Collect purchase order information and prepare accurate contract pricing on orders
  • Lead Investigation and question no charge replacement orders to resolve customer issues.
  • Process and authorizes product returns, credits, bills, and payments to 3rd party service agents
  • Provide customers with order status documents, including, acknowledgements, service orders, and delivery notifications
  • Lead investigation, make decisions, and resolve customer issues, and modify process to prevent future recurrence
  • Maintain knowledge of engineering changes, manufacturing process, production scheduling releases, and customer service concepts, practices and procedures and the systems that support them
  • Build relationships and positively interact and communicate with customers, both internal and external
  • Ability to read, analyze, and interpret general business information, documents, and regulations
  • Ability to solve practical problems and deal with variables in situations where standardized methods and procedures may exist.
  • Must possess decision making skills to determine when exceptions are needed to provide resolution to the situation
  • Understand customer requirements and analyze requests for potential obstacles before implementing systematic changes
  • Understand logic of Builder price matrices and schedules as it pertains to the ordering function
  • Understand kitchen/bath layouts and interpret cabinet SKU and trim list
  • Research & Answer installation questions from installers, customer, and Service Agents
  • Promotes change, assisting with implementation of changes to process/procedures
  • Advanced understanding of cross-functional roles (design, pricing, customer service) and the impacts to systems and processes
  • In depth understanding of customer needs, elevating issues to supervisor when appropriate
  • Monitor daily phone coverage
  • Utilize reporting tools to troubleshoot potential issues and manage daily workload
  • Provide back-up support to other members of the team (may include cross-functional roles)
  • Other duties as may be assigned at management's discretion

REQUIRED KNOWLEDGE, SKILLS, AND EXPERIENCE:
  • Ability to influence cross-functional teams without formal authority.
  • Ability to prioritize and manage competing customer requests.
  • Affinity for numbers and investigation; demonstrated aptitude for mathematics and statistics. Experience in basic accounting procedures, exceptional math skills, ability to analyze numerical data and identify trends.
  • Strong ability for data visualization and cost/effective analysis.
  • Strong problem-solving skills with a "listen first approach," to translate gathered data into solutions.
  • Strong analytical, organizational, and execution skills required. Proficiency in advancing assignments with high-quality execution and minimal supervision. Attention to detail and follow-through must be strong. Capable of successfully driving the execution of strategic plans.
  • Positive, self-motivated, and team-oriented attitude and approach.
  • Effective communication (written and verbal); clearly, concisely and with context communicate objectives and expectations with customers, team members, and management.
  • Strong skills in Microsoft Office, including PowerPoint, Word, and Excel.
  • Experience with IBM AS400 software program.
  • Ability to travel 2%- 5% annually (domestically & internationally).

CHARACTERISTICS AND ATTRIBUTES:
  • Extensive knowledge of product and channel processes
  • Analyze data and understand how data relates to business
  • Promote positive team environment and take leadership role when needed
  • Audit output for new team members
  • Ability to communicate with people in varying levels of skilled trades
  • Demonstrated ability to meet deadlines and effectively organize and prioritize multiple tasks at once
  • Demonstrates energy, enthusiasm, and a "customer first" attitude to both internal and external customers
  • Strong organizational and leadership skills
  • Strong attention to detail and accuracy in work produced
  • Ability to define problems, collect data, establish facts, and draw conclusions
  • Ability to follow existing guidelines and improve established procedures
  • Ability to handle multiple tasks, and function in a team-oriented, fast-paced environment
  • Ability to prioritize workload and hand-off to team members in order to meet deadlines
  • Must be able to adapt to continual change and competing priorities
  • Self-motivated, Team oriented
  • Strong problem solving skills
  • Strong written and verbal communication skills - Communication with Customer, Account Managers, and other MasterBrand associates
  • Software knowledge: Intermediate skills in Microsoft Office (Excel, Word, Outlook,PowerPoint)
  • Mathematical knowledge: Experience in basic accounting procedures, exceptional math skills, ability to analyze numerical data and identify trends
  • Ability to travel as business needs require - Estimated at 2-5% for the purpose of customer visits

Make the team better
  • Celebrate success; give feedback to improve
  • Get actively involved and share your perspective

Be bold
  • Make big commitments to deliver big results
  • Fail fast

Champion improvement
  • Trust the tools to drive results
  • Don't wait for someone else to find a better way

Education & Experience:
  • A 2-year or 4-year degree is highly preferred
  • Previous Customer Service experience preferred

PHYSICAL REQUIREMENTS:
The individual must be able to remain in a stationary position for 90% of the time and constantly operate a computer and other office productivity machinery such as a calculator, copy machine, and computer printer. This includes typing, clicking, and writing. Frequently positions self to maintain information in drawers and shelving. The ability to communicate information and ideas so others will understand. Must be able to exchange accurate information. Ability to read documents, emails, and computer screens, as well as see details on printed materials and presentations. Consistently works in an indoor setting. While traveling, the individual in this position needs to occasionally move about on the plant floor when going on plant tours and engage face to face with process and control owners. Occasionally moves items weighing up to fifteen pounds across plant floor for various needs.
WORK ENVIRONMENT:
This is a remote position with the ideal candidate capable of working efficiently and independently from their home office to fulfill assigned tasks and meet deadlines. As a remote employee the candidate will need internet connectivity capable of supporting virtual communication tools that allow for collaboration with team members, attendance of meetings, and participation in company activities. The ideal candidate will be required to set up and maintain a suitable home office environment conducive to productivity. This includes having a dedicated workspace with a comfortable chair, desk, and adequate lighting. The candidate is expected to travel 2%-5% of their time to meet with process and control owners, go on plant tours, attend conferences, etc. This travel will require overnight stays and may be multiple days in duration.
Equal Employment Opportunity
MasterBrand Cabinets LLC is an equal opportunity employer. MasterBrand Cabinets LLC's policy is not to discriminate against any applicant or employee based on race, color, religion, sex, gender identity or expression, national origin, ancestry, age, disability/handicap status, marital status, military status, sexual orientation, genetic history or information, or any other basis protected by federal, state or local laws. MasterBrand Cabinets LLC also prohibits harassment of applicants or employees based on any of these protected categories. It is also MasterBrand Cabinets LLC's policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.
Reasonable Accommodations
MasterBrand Cabinets LLC is committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and wish to discuss potential accommodations related to applying for employment, please contact us at staffing@masterbrand.com.

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