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Support Manager Jobs in Tyler, TX (NOW HIRING)

Support engineers, designers, and project teams with drafting and design activities related to ... Ability to manage assigned tasks independently and meet project deadlines. Preferred Qualifications

As part of the Subway ® Team, you as a Manager will focus on eight main things: * Providing an ... Supporting local and national marketing initiatives, ensuring restaurant is ready on every level ...

As part of the Subway ® Team, you as a Manager will focus on eight main things: * Providing an ... Supporting local and national marketing initiatives, ensuring restaurant is ready on every level ...

As part of the Subway ® Team, you as a Manager will focus on eight main things: * Providing an ... Supporting local and national marketing initiatives, ensuring restaurant is ready on every level ...

As part of the Subway ® Team, you as a Manager will focus on eight main things: * Providing an ... Supporting local and national marketing initiatives, ensuring restaurant is ready on every level ...

As part of the Subway ® Team, you as a Manager will focus on eight main things: * Providing an ... Supporting local and national marketing initiatives, ensuring restaurant is ready on every level ...

Manager

Flint, TX · On-site

As part of the Subway ® Team, you as a Manager will focus on eight main things: * Providing an ... Supporting local and national marketing initiatives, ensuring restaurant is ready on every level ...

As part of the Subway ® Team, you as a Manager will focus on eight main things: * Providing an ... Supporting local and national marketing initiatives, ensuring restaurant is ready on every level ...

As part of the Subway ® Team, you as a Manager will focus on eight main things: * Providing an ... Supporting local and national marketing initiatives, ensuring restaurant is ready on every level ...

Burger King Assistant Manager The Assistant Manager (AM) supports the Restaurant General Manager in ensuring delivery on guest satisfaction through managing the daily operations of a single ...

Burger King Assistant Manager The Assistant Manager (AM) supports the Restaurant General Manager in ensuring delivery on guest satisfaction through managing the daily operations of a single ...

Burger King Assistant Manager The Assistant Manager (AM) supports the Restaurant General Manager in ensuring delivery on guest satisfaction through managing the daily operations of a single ...

Burger King Assistant Manager The Assistant Manager (AM) supports the Restaurant General Manager in ensuring delivery on guest satisfaction through managing the daily operations of a single ...

Pharmacy Manager

Tyler, TX · On-site

$61.25 - $72/hr

Pharmacy Managers support novel program awareness, onboard newly hired pharmacy team members, and recognize colleagues for their success. The Pharmacy Manager consistently exhibits best practices ...

Pharmacist Manager

Lindale, TX · On-site

$52 - $61.25/hr

Pharmacy Managers support novel program awareness, onboard newly hired pharmacy team members, and recognize colleagues for their success. The Pharmacy Manager consistently exhibits best practices ...

Showing results 21-40

Support Manager information

See Tyler, TX salary details

$21.2K

$64K

$114K

How much do support manager jobs pay per year?

As of Aug 20, 2026, the average yearly pay for support manager in Tyler, TX is $63,983.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,600.00 and $85,800.00 per year, depending on experience, location, and employer.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

How much do support managers make in the US?

Support managers in the US typically earn an average salary ranging from $50,000 to $80,000 per year, depending on experience, industry, and location. Senior support managers or those in larger organizations may earn higher salaries, often exceeding $100,000 annually. Compensation can also include bonuses and benefits related to team size and technical expertise.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.

What are the most commonly searched types of Support jobs in Tyler, TX?

The most popular types of Support jobs in Tyler, TX are:

What cities near Tyler, TX are hiring for Support Manager jobs?

Cities near Tyler, TX with the most Support Manager job openings:

Infographic showing various Support Manager job openings in Tyler, TX as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 25% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $63,983 per year, or $30.8 per hour.

Assistant Technician, Design Support

WSP

Tyler, TX • On-site

$49K - $81K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 24 days ago


WSP rating

8.6

Company rating: 8.6 out of 10

Based on 69 frontline employees who took The Breakroom Quiz

17th of 72 rated business consultants


Job description

This Opportunity

WSP is currently initiating a search for a Drafter - Small Utility Services to join our Power & Energy team in Tyler, TX.
 

The candidate will be involved in projects with our Small Utility Services team and be a part of a growing organization that meets our clients' objectives and solves their challenges.
As one of the world's leading professional services firms, WSP brings world-class expertise in power delivery, power generation, and project management. Our vision is to be the preeminent pure-play global consulting firm for the world's energy transition-and we need your help.
 

Takes part in providing technical design and CADD support on projects to produce designs and specifications used for utility system planning, infrastructure, and construction. Tasks may include generating CADD designs on assigned aspects of projects of basic to moderate scale and complexity. Generates accurate and concise design deliverables including plans, drawings, models, details, and supporting documentation. Ensures that responsibilities are delivered and adhered to with a level of quality that meets or exceeds acceptable industry standards for design accuracy and functionality.

Your Impact
  • Support engineers, designers, and project teams with drafting and design activities related to utility system projects.
  • Develop construction drawings and design deliverables from concept through construction.
  • Prepare and modify drawings using AutoCAD and other drafting tools.
  • Collaborate with engineering teams to incorporate markups and revisions into design documents.
  • Maintain drawing accuracy and ensure adherence to client and company drafting standards.
  • Collect and organize data from specifications, sketches, field notes, and other sources to support drafting efforts.
  • Assist with formatting and producing technical documentation and drawing packages.
  • Ensure all work complies with applicable standards, project requirements, and regulatory guidelines.
  • Participate in project coordination efforts with internal teams and external stakeholders as needed.
  • Learn and apply new software, tools, and drafting standards as required.
  • Demonstrate strong attention to detail, initiative, and commitment to quality and continuous improvement.
  • Perform additional responsibilities as required by business needs.
Who You Are

Required Qualifications

  • Associate's degree in drafting, engineering technology, or related field; or equivalent industry experience.
  • Demonstrated proficiency with AutoCAD.
  • Basic understanding of drafting and design principles.
  • Ability to work collaboratively within a team environment.
  • Strong attention to detail and organizational skills.
  • Strong written and verbal communication skills.
  • Ability to learn new tools and processes and apply training effectively.
  • Self-motivated with a strong initiative and willingness to grow.
  • Ability to manage assigned tasks independently and meet project deadlines.

Preferred Qualifications

  • Experience working on utility, power, or infrastructure projects.
  • Exposure to 3D modeling and drafting tools.
  • Familiarity with utility design standards and construction drawings.
  • Willingness to travel occasionally (day trips) as needed.

WSP Benefits:

WSP provides a comprehensive suite of benefits focused on providing health and financial stability throughout the employee's career. These benefits include coverage related to medical, dental, vision, disability, and life; retirement savings; paid sick leave; paid vacation (or other personal time); paid parental leave; and paid time off for purposes of bereavement, voting, and/or attendance at naturalization proceedings. 
Compensation:
 

Expected Salary (all locations): $49,600.00 - $81,800.00
 

WSP USA is providing the compensation range that the company in good faith believes it might pay and offer for this position, based on the successful applicant's education, experience, knowledge, skills, abilities in addition to internal equity and specific geographic location. WSP USA reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant's sex or other status protected by local, state, and/or federal law.

#LI-JJ3

About WSP

WSP USA is the U.S. operating company of WSP, one of the world's leading engineering and professional services firms. Dedicated to serving local communities, we are engineers, planners, technical experts, strategic advisors and construction management professionals. WSP USA designs lasting solutions in the buildings, transportation, energy, water and environment markets. With more than 15,000 employees in over 300 offices across the U.S., we partner with our clients to help communities prosper.

www.wsp.com

WSP provides a flexible and agile workplace model while meeting client needs. Employees are also afforded a comprehensive suite of benefits including medical, dental, vision, disability, life, and retirement savings focused on providing health and financial stability throughout the employee's career.

At WSP, we want to give our employees the challenges they seek to grow their careers and knowledge base. Your daily contributions to your team will be essential in meeting client objectives, goals and challenges. Are you ready to get started?

WSP USA (and all of its U.S. companies) is an Equal Opportunity Employer Race/Age/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Disability or Protected Veteran Status.

The selected candidate must be authorized to work in the United States.

NOTICE TO THIRD PARTY AGENCIES:

WSP does not accept unsolicited resumes from recruiters, employment agencies, or other staffing services. Unsolicited resumes include any resume or hiring document sent to WSP in the absence of a signed Service Agreement where WSP has expressly requested recruitment/staffing services specific to the position at hand.  Any unsolicited resumes, including those submitted to hiring managers or other business leaders, will become the property of WSP and WSP will have the right to hire that candidate without reservation - no fee or other compensation will be owed or paid to the recruiter, employment agency, or other staffing service. 


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