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Support Manager Jobs in Riverview, FL (NOW HIRING)

Titan America

QC Manager

Tampa, FL

Will manage our field technicians to provide expert technical support and testing services to all area plants, job sites, and key customers. Will also ensure optimized mixes at the lowest cost. Will ...

Titan America

QC Manager

Tampa, FL · On-site

Will manage our field technicians to provide expert technical support and testing services to all area plants, job sites, and key customers. Will also ensure optimized mixes at the lowest cost. Will ...

Titan America

QC Manager

Tampa, FL

Will manage our field technicians to provide expert technical support and testing services to all area plants, job sites, and key customers. Will also ensure optimized mixes at the lowest cost. Will ...

Titan America

QC Manager

Tampa, FL · On-site

Will manage our field technicians to provide expert technical support and testing services to all area plants, job sites, and key customers. Will also ensure optimized mixes at the lowest cost. Will ...

Titan America

QC Manager

Tampa, FL · On-site

Will manage our field technicians to provide expert technical support and testing services to all area plants, job sites, and key customers. Will also ensure optimized mixes at the lowest cost. Will ...

Socket.dev

Manager, Customer Support

Tampa, FL · On-site

$92 - $114/hr

Other duties as needed based on department and/or organizational needs How You Will Do Your Work As a Manager of Customer Support, how results are achieved is paramount for your success and ...

New

Justworks

Manager, Customer Support

Tampa, FL · On-site

Other duties as needed based on department and/or organizational needs How You Will Do Your Work As a Manager of Customer Support, how results are achieved is paramount for your success and ...

Prime Vacations

IT SUPPORT SPECIALIST

Bradenton, FL · On-site

ZenDesk ticket management. Logs, categorizes, prioritizes, and updates all support requests in ZenDesk. Maintains SLA compliance on assigned tickets and contributes to queue hygiene across the team.

Justworks

Manager, Customer Support

Tampa, FL · Hybrid

$92K - $114K/yr

Other duties as needed based on department and/or organizational needs How You Will Do Your Work As a Manager of Customer Support, how results are achieved is paramount for your success and ...

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Showing results 21-40

All JobsSupport JobsSupport Manager JobsSupport Manager Jobs in Riverview, FL

Support Manager information

See Riverview, FL salary details

$20.1K

$60.6K

$107.9K

How much do support manager jobs pay per year?

As of Aug 19, 2026, the average yearly pay for support manager in Riverview, FL is $60,560.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,500.00 and $81,200.00 per year, depending on experience, location, and employer.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

How much do support managers make in the US?

Support managers in the US typically earn an average salary ranging from $50,000 to $80,000 per year, depending on experience, industry, and location. Senior support managers or those in larger organizations may earn higher salaries, often exceeding $100,000 annually. Compensation can also include bonuses and benefits related to team size and technical expertise.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.

What are the most commonly searched types of Support jobs in Riverview, FL?

The most popular types of Support jobs in Riverview, FL are:

What cities near Riverview, FL are hiring for Support Manager jobs?

Cities near Riverview, FL with the most Support Manager job openings:

Support Manager jobs near you
Infographic showing various Support Manager job openings in Riverview, FL as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $60,560 per year, or $29.1 per hour.

QC Manager

Titan America

Tampa, FL

Full-time

Re-posted 27 days ago

Titan America rating

6.6

Company rating: 6.6 out of 10

Based on 23 frontline employees who took The Breakroom Quiz

Job description

Titan Florida LLC is seeking a Quality Control Manager in Tampa, Florida. Will report to the General Manager of Titan Florida West Region and utilize engineering knowledge and experience in cement quality control to support the company’s concrete operations on the East Coast and surrounding areas, as assigned. Will manage our field technicians to provide expert technical support and testing services to all area plants, job sites, and key customers. Will also ensure optimized mixes at the lowest cost. Will perform the following duties:


  • Drive implementation and maintenance of a quality program that elevates the proficiency, efficiency, and precision of personnel, instrumentation, and methods for testing concrete-making materials, in-process and finished products;
  • Improve the following within areas of responsibility, working with Technical Support Manager and peers: communication to business leadership and line resources, development and sharing of best practices, and exchange of industry and product knowledge;
  • Develop, implement, and maintain Quality Control Programs for Area plants;
  • Perform continual product and process training in area and as
  • needed;
  • Review specifications and create concrete mix designs for approval;
  • Schedule and direct work for region’s technicians and laboratories;
  • Maintain all appropriate certifications for plants and department personnel;
  • Investigate, problem solve, and recommend solutions to customer complaints;
  • Ensure consistency throughout the area in mix design, submittal, and performance monitoring procedures;
  • Initiate and maintain a monitoring program to ensure that cost and performance are in balance;
  • Maintain adequate staffing and focus to support both internal and external customers, while minimizing overtime expenses;
  • Manage portfolio of mixes to optimize as needed, for cost and performance; • Perform routine evaluations of new or alternate raw materials in order to maximize profitability;
  • Monitor proactively material rejections or losses to ensure this volume is minimized and ultimately eliminated;
  • Attend meetings, as needed;
  • Maintain contacts with various professional organizations through memberships;
  • Move materials, such as cylinders, aggregate and cement, as necessary; and
  • Travel within the state to visit customer locations and provide technical assistance and maintain positive working relationships.

  • Bachelor’s degree in Civil Engineering, Chemical Engineering or a related field or an equivalent foreign degree
  • Two years of quality control engineering experience in ready-mix concrete production;
  • Strong reasoning and math abilities;
  • Familiarity with industry standards and specifications;
  • Knowledge of Ready mix manufacturing design, processes, and equipment;
  • Familiarity with commonly used computer software (MS Office Suite, etc.);
  • Ability to obtain relevant FDOT and ACI certifications within 2-3 years of hiring for the position;
  • Ability to read engineering drawings, blueprints, and understand necessary customer, local, state, and federal specifications, and standards;
  • Ability to lift up to fifty pounds on a regular basis;
  • Ability to handle loading and unloading of cylinders and other physical activities as required from time to time; and
  • Travel up to 25% within U.S.

Apply at: https://careers-usa-titanmaterials.icims.com/

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