Overview We are seeking a full-time Team Leader Product Support Engineering at Garmin's U.S. headquarters in the Greater Kansas City area. In this role, you will be responsible for leading and ...
Overview We are seeking a full-time Team Leader Product Support Engineering at Garmin's U.S. headquarters in the Greater Kansas City area. In this role, you will be responsible for leading and ...
EUC Lead
Kansas City, KS · On-site
$80K - $90K/yr
Team Leadership • Manage onsite Deskside Engineers and Field Support resources. • Coordinate with offshore Service Desk and EUC teams for seamless support coverage. • Drive workforce planning ...
New
EUC Lead
Kansas City, KS · On-site
$80K - $90K/yr
Team Leadership • Manage onsite Deskside Engineers and Field Support resources. • Coordinate with offshore Service Desk and EUC teams for seamless support coverage. • Drive workforce planning ...
New
AsAssistant General Manager you will support HR functions of the stores by helping with hiring, getting newpackets ready for new hires, etc. Along with helping with the general duties of keeping ...
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AsAssistant General Manager you will support HR functions of the stores by helping with hiring, getting newpackets ready for new hires, etc. Along with helping with the general duties of keeping ...
Location Support Assistant
$15.50 - $20.50/hr
This position assists the General Manager in ensuring good communication with the Fields Support Office and assists with required accounting paperwork. They support the store's functional departments ...
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Location Support Assistant
$15.50 - $20.50/hr
This position assists the General Manager in ensuring good communication with the Fields Support Office and assists with required accounting paperwork. They support the store's functional departments ...
Learning Management Support
Mission, KS · On-site
$19 - $22/hr
We are looking for a Learning Management Support specialist to help maintain and improve digital learning content across multiple learning platforms. This long-term contract position is ideal for ...
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Learning Management Support
Mission, KS · On-site
$19 - $22/hr
We are looking for a Learning Management Support specialist to help maintain and improve digital learning content across multiple learning platforms. This long-term contract position is ideal for ...
Information Technology Supervisor
Independence, MO · On-site
$90K - $135K/yr
The supervisor manages daily helpdesk operations, sets service expectations, monitors performance, coordinates escalations, and supports cross-team collaboration across networking, systems ...
Information Technology Supervisor
Independence, MO · On-site
$90K - $135K/yr
The supervisor manages daily helpdesk operations, sets service expectations, monitors performance, coordinates escalations, and supports cross-team collaboration across networking, systems ...
Shift Lead- Paris Baguette
Overland Park, KS · On-site
$15 - $20/hr
As Assistant General Manager you will support HR functions of the stores by helping with hiring, getting new packets ready for new hires, etc. Along with helping with the general duties of keeping ...
Shift Lead- Paris Baguette
Overland Park, KS · On-site
$15 - $20/hr
As Assistant General Manager you will support HR functions of the stores by helping with hiring, getting new packets ready for new hires, etc. Along with helping with the general duties of keeping ...
Network Technician Level 1
Olathe, KS · On-site
$20.66/hr
This position is part of the Technology team and reports to the Technology Support Manager. PRIMARY DUTIES/RESPONSIBILITIES: Education and Experience Requirements: Required Knowledge, Skills and ...
Network Technician Level 1
Olathe, KS · On-site
$20.66/hr
This position is part of the Technology team and reports to the Technology Support Manager. PRIMARY DUTIES/RESPONSIBILITIES: Education and Experience Requirements: Required Knowledge, Skills and ...
Network Technician Level 1
Olathe, KS · On-site
$20.66/hr
This position is part of the Technology team and reports to the Technology Support Manager. PRIMARY DUTIES/RESPONSIBILITIES: Education and Experience Requirements: Required Knowledge, Skills and ...
Network Technician Level 1
Olathe, KS · On-site
$20.66/hr
This position is part of the Technology team and reports to the Technology Support Manager. PRIMARY DUTIES/RESPONSIBILITIES: Education and Experience Requirements: Required Knowledge, Skills and ...
Warehouse Shipper
Kansas City, MO · On-site
$19/hr
Support . Manager & Process Lead readily available to help hands on * Merit Based. Performance rewarded often in compensation and appreciation * Advancement . Opportunity if desired; 100 roles and ...
Warehouse Shipper
Kansas City, MO · On-site
$19/hr
Support . Manager & Process Lead readily available to help hands on * Merit Based. Performance rewarded often in compensation and appreciation * Advancement . Opportunity if desired; 100 roles and ...
Support Engineer
Kansas City, MO · On-site
Support Premier level customers following designated procedures and priorities * Solve complex ... Ability to manage multiple assignments and operate with minimal supervision, adjusting priorities ...
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Support Engineer
Kansas City, MO · On-site
Support Premier level customers following designated procedures and priorities * Solve complex ... Ability to manage multiple assignments and operate with minimal supervision, adjusting priorities ...
Support Engineer
Lenexa, KS · On-site
Support Premier level customers following designated procedures and priorities * Solve complex ... Ability to manage multiple assignments and operate with minimal supervision, adjusting priorities ...
Support Engineer
Lenexa, KS · On-site
Support Premier level customers following designated procedures and priorities * Solve complex ... Ability to manage multiple assignments and operate with minimal supervision, adjusting priorities ...
Support Premier level customers following designated procedures and priorities * Solve complex ... Ability to manage multiple assignments and operate with minimal supervision, adjusting priorities ...
Support Premier level customers following designated procedures and priorities * Solve complex ... Ability to manage multiple assignments and operate with minimal supervision, adjusting priorities ...
Support Premier level customers following designated procedures and priorities * Solve complex ... Ability to manage multiple assignments and operate with minimal supervision, adjusting priorities ...
Quick apply
Support Premier level customers following designated procedures and priorities * Solve complex ... Ability to manage multiple assignments and operate with minimal supervision, adjusting priorities ...
Support Engineer
Lenexa, KS · On-site
Support Premier level customers following designated procedures and priorities * Solve complex ... Ability to manage multiple assignments and operate with minimal supervision, adjusting priorities ...
Support Engineer
Lenexa, KS · On-site
Support Premier level customers following designated procedures and priorities * Solve complex ... Ability to manage multiple assignments and operate with minimal supervision, adjusting priorities ...
Direct Support Professional - Residential
$18.55 - $21/hr
Direct Support Professional ? Job Summary Seeking caring, competent, detail-oriented staff to work ... Report all facility maintenance needs to the Office Manager or Director. * Perform general ...
Direct Support Professional - Residential
$18.55 - $21/hr
Direct Support Professional ? Job Summary Seeking caring, competent, detail-oriented staff to work ... Report all facility maintenance needs to the Office Manager or Director. * Perform general ...
Store Support
Olathe, KS · On-site
$14.50 - $18.25/hr
... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...
Store Support
Olathe, KS · On-site
$14.50 - $18.25/hr
... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...
Case Manager, Family Support Center
Olathe, KS · On-site
$40K - $54K/yr
Provide ongoing wraparound case management to monitor goal progress. * Enter daily in site database, monthly tracker, and spending spreadsheets all case management services used to support ...
Case Manager, Family Support Center
Olathe, KS · On-site
$40K - $54K/yr
Provide ongoing wraparound case management to monitor goal progress. * Enter daily in site database, monthly tracker, and spending spreadsheets all case management services used to support ...
Store Support
Belton, MO · On-site
$13.25 - $16.50/hr
... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...
Store Support
Belton, MO · On-site
$13.25 - $16.50/hr
... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...
Store Support
Overland Park, KS · On-site
$14.75 - $18.50/hr
... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...
Store Support
Overland Park, KS · On-site
$14.75 - $18.50/hr
... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...
Support Manager information
See Raymore, MO salary details
$22.6K - $31.6K
9% of jobs
$31.6K - $40.6K
15% of jobs
$41.6K is the 25th percentile. Wages below this are outliers.
$40.6K - $49.6K
14% of jobs
$49.6K - $58.6K
9% of jobs
The median wage is $63.1K / yr.
$58.6K - $67.6K
9% of jobs
$67.6K - $76.6K
10% of jobs
$76.6K - $85.5K
11% of jobs
$86.3K is the 75th percentile. Wages above this are outliers.
$85.5K - $94.5K
6% of jobs
$94.5K - $103.5K
14% of jobs
$103.5K - $112.5K
2% of jobs
$112.5K - $121.5K
3% of jobs
$22.6K
$68.2K
$121.5K
How much do support manager jobs pay per year?
What are the key skills and qualifications needed to thrive as a support manager, and why are they important?
What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?
What is the difference between Support Manager vs Customer Service Supervisor?
| Aspect | Support Manager | Customer Service Supervisor |
|---|---|---|
| Responsibilities | Oversees support teams, manages escalations, develops support strategies | Supervises customer service representatives, handles daily customer interactions |
| Required Skills | Leadership, technical knowledge, problem-solving | Communication, conflict resolution, customer focus |
| Work Environment | Support centers, technical environments | Call centers, retail, service industries |
| Common Certifications | ITIL, customer service management certifications | Customer service certifications, leadership training |
The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.
What does a support manager do?

Full-time
Posted 26 days ago
Garmin rating
8.8
Based on 45 frontline employees who took The Breakroom Quiz
14th of 156 rated electronics manufacturers
Job description
We are seeking a full-time Team Leader Product Support Engineering at Garmin's U.S. headquarters in the Greater Kansas City area. In this role, you will be responsible for leading and directing a team of Electrical Engineers and Technicians that support and maintain electronic components, products, and systems while enhancing existing designs, improving production techniques, improving test procedures, and focusing on project execution.
Essential Functions
- Directly supervise various levels of design team members by setting the tone for the team environment and providing individualized coaching, training and mentoring
- Work with the Manufacturing, Customer Repair, Quality Assurance, and Product Support teams to identify opportunities for design changes that improve factory capacity, product reliability, and customer experience
- Work with Purchasing, Component Engineering, and Forecast teams to identify and coordinate solutions for end-of-life components, component shortages, and change notifications from suppliers
- Coordinate sustainment project planning across the Design Engineering Team, and work with other Team Leads to ensure sustainment work is planned, staffed, and executing to plan
- Participate in recruiting activities, interview, hire, train, and evaluate performance for the team
- Participate in design reviews, assuring proper attendees and proper coverage of topics, imparting lessons learned and good design practices to all that attend
- Ensure the team meets overall design goals in accordance with the product development and sustainment plans or market requirements
- Ensure the design is partitioned appropriately and assigned to qualified engineers
- Monitor progress of the design team in meeting product requirements and schedule compliance as well as ensuring appropriate lab and field testing is performed
- Assist Product Support Engineers and Technicians in performing tradeoff analysis of different circuit options
- Understand production needs and ensure that engineers are working effectively with the production group as well as facilitating teamwork with other groups inside Garmin (software, mechanical, sales, QA, etc.)
Basic Qualifications
- Bachelor's or Master's Degree in Electrical Engineering or Computer Engineering or related field AND 5 years relevant experience OR a minimum of 10 years relevant experience
- Excellent Academics (cumulative GPA greater than or equal to 3.0 as a general rule)
- Knowledge of engineering and manufacturing processes and documentation
- Knowledge of Garmin's product lines and customer needs
- Broad technical knowledge and skills in various areas of Electrical Engineering (e.g., analog, digital, RF, and/or DSP)
- Detailed knowledge and experience with test equipment and software tools for electronics design, testing and documentation
- Demonstrated strong and effective verbal, written, and interpersonal communication skills
- Must be positive, detail oriented, organized, team oriented and a driven problem solver, multi-tasker, and self-starter with the ability to prioritize and lead in a fast paced, deadline-driven environment
Desired Qualifications
- Outstanding academics (cumulative GPA greater than or equal to 3.5)
- Previous leadership or mentorship experience
Garmin International is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, veteran's status, age or disability.
This position is eligible for Garmin's benefit program. Details can be found here: Garmin Benefits
About Garmin
Sourced by ZipRecruiter
Industry
Electronics and appliance stores
Company size
10,000+ Employees
Headquarters location
Olathe, KS, US
Year founded
1989