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Support Manager Jobs in Portland, ME (NOW HIRING)

Clarvida - Maine

Family Support Specialist

Freeport, ME · On-site

$20 - $40/hr

In this role, you will use your personal experience navigating mental health services and recovery to support families as they manage diagnoses, strengthen relationships, and navigate life ...

Clarvida

Family Support Specialist

Freeport, ME

$20 - $40/hr

In this role, you will use your personal experience navigating mental health services and recovery to support families as they manage diagnoses, strengthen relationships, and navigate life ...

Northern Light Health

Peer Support Specialist

Portland, ME · On-site

$18.50 - $22.10/hr

Behav Hlth Case Mgmt Program Position is located: Mercy Baxter Boulevard Work Type: Full Time Hours ... The Peer Support - CIPSS is an individual who is receiving or has received services and supports ...

TEKsystems

Business Support Specialist

Westbrook, ME

$21.43 - $28.57/hr

Invoice/usage management For all VetSoft Products. Creating Entries, Credits, Cancelations etc. (Sales to Support). Update and maintain customer subscription details, making necessary changes to ...

Clarvida - Maine

Family Support Specialist

Freeport, ME · On-site

$18 - $20/hr

In this role, you will use your personal experience navigating mental health services and recovery to support families as they manage diagnoses, strengthen relationships, and navigate life ...

Pine Tree Society

Direct Support Professional

Auburn, ME · On-site

$17.50 - $20.50/hr

Communicates pertinent information to home staff, guardians, and case managers. * Attends meetings ... Supports and encourages increased levels of achievement to individual's potential. * Reduces ...

MINISO USA

Assistant Store Manager

South Portland, ME

$18 - $25/hr

The Assistant Store Manager supports the Store Manager in overseeing daily operations, ensuring exceptional customer service, and driving store performance. This role includes coaching team members ...

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Support Manager information

See Portland, ME salary details

$23K

$69.5K

$123.8K

How much do support manager jobs pay per year?

As of Aug 18, 2026, the average yearly pay for support manager in Portland, ME is $69,469.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,000.00 and $93,100.00 per year, depending on experience, location, and employer.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

How much do support managers make in the US?

Support managers in the US typically earn an average salary ranging from $50,000 to $80,000 per year, depending on experience, industry, and location. Senior support managers or those in larger organizations may earn higher salaries, often exceeding $100,000 annually. Compensation can also include bonuses and benefits related to team size and technical expertise.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.

What are the most commonly searched types of Support jobs in Portland, ME?

The most popular types of Support jobs in Portland, ME are:

What cities near Portland, ME are hiring for Support Manager jobs?

Cities near Portland, ME with the most Support Manager job openings:

Support Manager jobs near you
Infographic showing various Support Manager job openings in Portland, ME as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $70,453 per year, or $33.9 per hour.

Direct Support Professional

Independence Association, Inc

Brunswick, ME

$18.25 - $20.75/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted yesterday

Independence Association rating

6.6

Company rating: 6.6 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

Job description

Description

Are you a caregiver? Enjoy making a difference in the lives of adults with intellectual and developmental disabilities? Come work for Independence Association, where our workers stay over 7 years on average! Our agency has supported people with intellectual and developmental disabilities in the midcoast region for almost 60 years!


You will support individuals to be their most independent self in the home, on the job, and in their community. You will work with individuals in their own home to facilitate growth and achieve his/her highest level of independence. This includes assisting with personal care, transportation, household management, decision making, food preparation/nutrition, financial management and health care.  You will build lasting relationships through community outings, functional activities, and daily companionship!


Hours would be up to 16 per week, flexible schedule based on the individual.  Rate of pay would be $18.25-20.75


WE PAY WEEKLY!


  • Some Direct Support Professional duties may include:


  • Providing companionship, conversation, and engagement in activities, both in the home and in the community
  • Assisting with care needs (bathing, dressing, grooming, cooking, cleaning, eating)
  • Transportation to appointments and activities
  • Observing, documenting, and reporting data on daily activities
  • Administering medications (paid CRMA classes available to staff with 6 months longevity)


  • Some Benefits include:
  • Weekly pay
  • Paid time off
  • Health reimbursement, vision, dental, and life insurance options
  • 401k
  • Career advancement opportunities (we like to promote from within!)
  • Paid trainings for DSP certificate, CPR/First Aid, Safety Care and CRMA
  • $500 stipend awarded to all first time Direct Support Professionals who receive their certificate within 3 months


  • Vaccinations Required: Independence Association is considered a health care agency. All staff must show proof of flu, measles, mumps, rubella and varicella vaccination.





Requirements

Requirements

  • High school diploma or equivalent (required)
  • Licensed driver (preferred)
  • Previous caregiving experience (preferred, but not required)
  • Ability to physically assist individuals and lift up to 50 lbs
  • Willing to assist individuals with varying physical and mental abilities

What Independence Association employees say

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