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Support Manager Jobs in Portland, ME (NOW HIRING)

Preble Street

Food Programs Support Manager

Portland, ME · On-site

$30.78/hr

The Food Programs Support Manager assists the Food Programs Director's in all aspects of Food Programs management to ensure the provision of high-quality services in alignment with the agency mission ...

Mölnlycke Health Care

EHSS Manager - USA

Brunswick, ME · On-site

Brunswick/Wiscasset, Maine (supporting Brunswick, Wiscasset, ME and Anderson Distribution Center ... Manage EHSS audits, inspections, and interactions with regulatory agencies. * Lead EHSS training ...

Integrated Resources INC

Office Assisstant

South Portland, ME · On-site

$17.25 - $22.50/hr

Will support manager and individual contributors in day to day management of task related disability claims administration. * This is all computer based work and candidate should be proficient in ...

Home Depot

Store Support

Auburn, ME · On-site

$16.25 - $20.25/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Home Depot

Store Support

Portland, ME · On-site

$15.25 - $19.25/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Home Depot

Store Support

Auburn, ME · On-site

$16.50 - $18.50/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Home Depot

Store Support

Topsham, ME · On-site

$16.50 - $18.50/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Home Depot

Store Support

Biddeford, ME · On-site

$15.75 - $19.75/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Home Depot

Store Support

South Portland, ME · On-site

$17.50 - $19.50/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Home Depot

Store Support

Windham, ME · On-site

$15 - $18.75/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Home Depot

Store Support

Portland, ME · On-site

$18 - $20/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Home Depot

Store Support

Biddeford, ME · On-site

$16.50 - $18.50/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Home Depot

Store Support

Topsham, ME · On-site

$15.25 - $19/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Home Depot

Store Support

Windham, ME · On-site

$17 - $19/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Home Depot

Store Support

South Portland, ME · On-site

$15.50 - $19.25/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

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Support Manager information

See Portland, ME salary details

$23K

$69.5K

$123.8K

How much do support manager jobs pay per year?

As of Aug 18, 2026, the average yearly pay for support manager in Portland, ME is $69,469.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,000.00 and $93,100.00 per year, depending on experience, location, and employer.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

How much do support managers make in the US?

Support managers in the US typically earn an average salary ranging from $50,000 to $80,000 per year, depending on experience, industry, and location. Senior support managers or those in larger organizations may earn higher salaries, often exceeding $100,000 annually. Compensation can also include bonuses and benefits related to team size and technical expertise.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.

What are the most commonly searched types of Support jobs in Portland, ME?

The most popular types of Support jobs in Portland, ME are:

What cities near Portland, ME are hiring for Support Manager jobs?

Cities near Portland, ME with the most Support Manager job openings:

Support Manager jobs near you
Infographic showing various Support Manager job openings in Portland, ME as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $70,453 per year, or $33.9 per hour.

Food Programs Support Manager

Preble Street

Portland, ME • On-site

$30.78/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 7 days ago

Job description

The Food Programs Support Manager assists the Food Programs Director's in all aspects of Food Programs management to ensure the provision of high-quality services in alignment with the agency mission through the supervision of the Food Programs Warehouse and Distribution team, functional management of the program, support of satellite kitchens, volunteer education and relations, and execution of programming, including receiving donations and food distribution. The MFS Manager also participates in program development and evaluation, resource and systems development, and community relations in support of the Program Director.
The schedule for this full-time (40 hours/week) position is Tuesday-Saturday 10:30am - 6:30pm
1-3 years supervisory/management experience in food services operations in social services or nonprofit organization.
Preferred: Bachelor's degree in food service management or related field, or comparable combination of education and relevant experience.
Specific qualifications and responsibilities include;
  • Alignment with Preble Street's mission and Positive regard for individuals accessing services for homelessness and poverty
  • Lead shifts and manage all Mobile Food operations to ensure services are provided and staffing requirements are met.
  • Ensure that established sanitation and safety standards are adhered to and maintained.
  • Regularly work a full-time schedule, with consistent, predictable on-site attendance to meet program coverage needs, and work different and or extended shifts to meet program coverage needs, as needs arise.
  • Assist in food and supplies inventory system and procedures as directed by Food Programs Director.
  • ServSafe certification (must be obtained within 60 days of hire and continuously maintained thereafter).
  • Ability to drive a box truck and other agency vehicles with a valid driver's license and a good driving record; And ability to pack and unload trucks.

Compensation and Benefits
This is a full-time, benefits-eligible position, with a pay rate of $30.78 /hour. Generous paid time off, insurance, and retirement plan benefits include:
  • 4 weeks (160 hours, accrued) vacation time, 12 days (96 hours, accrued) sick time, 32 hours personal time, 12 Paid Holidays
  • Health insurance w/ 100% employer-paid option; Dental insurance w/ 100% employer-paid option; Vision insurance; Employer-paid Life, STD, and LTD insurance
  • 403(b) retirement plan w/ employer match

To Apply: We encourage applicants to apply via Preble Street's website employment page. Please submit both a resume and cover letter as part of your application. This may also be emailed to employment@preblestreet.org or mailed via USPS mail to Preble Street Human Resources, 55 Portland Street, Portland, ME 04101. Please note that automatically generated confirmations of receipt will be sent in response to applications sent via email. Only those candidates selected for interviews will be otherwise contacted.
If you need assistance or accommodation in the application process, please contact us at hr@preblestreet.org.
Preble Street, a 501(c)(3) nonprofit agency, has been working since 1975 to provide best practice social services that meet urgent needs and end hunger and homelessness for individuals and families in Maine living in poverty.
Preble Street is an equal opportunity employer. We value diversity and are committed to equity and inclusion in our workplace. We encourage applications from all qualified individuals and consider applications for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity or expression, military status, age, disability, genetic information, citizenship status, or any other characteristic protected by federal, state, or local laws.
Preble Street recognizes that Black and Indigenous people, people of color, people from working class backgrounds, people with disabilities, LGBTQ2IA+ people and women are less likely to apply for jobs if they don't believe they meet every qualification described in a job posting.
Our hiring process recognizes the value of various lived experiences and backgrounds when assessing candidates.
Individuals from all cultures and communities are encouraged to apply.

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