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Support Manager Jobs in Park Ridge, NJ (NOW HIRING)

IPsoft

Sr. Manager- PAAS Support

New York, NY · On-site

Manage and mentor several global teams of PAAS engineers across America, Asia, and Europe. * Interface professionally with IPsoft's partners, clients, and customers. * Install and configure Linux ...

CARES

Family Support and Care Manager

New York, NY · On-site

$37 - $40K/hr

Family Support and Care Manager Salary Range: $37-$40k Location(s): Lower East Side, NY Travel Required Essential Duties and Responsibilities: This role of the Family Support and Care Manaer is ...

CARES

Family Support and Care Manager

New York, NY · On-site

$37 - $40K/hr

Family Support and Care Manager Salary Range: $37-$40k Location(s): Lower East Side, NY Travel Required Essential Duties and Responsibilities: This role of the Family Support and Care Manaer is ...

Tory Burch

Support Supervisor

New York, NY

As the Support Supervisor, you lead by example, managing conflict and identify opportunities to support the team in delivering a transformational customer experience. The consistent thread is that ...

Tory Burch LLC

Support Supervisor

New York, NY · On-site

As the Support Supervisor, you lead by example, managing conflict and identify opportunities to support the team in delivering a transformational customer experience. The consistent thread is that ...

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Support Manager information

See Park Ridge, NJ salary details

$23.5K

$71K

$126.5K

How much do support manager jobs pay per year?

As of Sep 12, 2026, the average yearly pay for support manager in Park Ridge, NJ is $70,988.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,900.00 and $95,100.00 per year, depending on experience, location, and employer.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

How much do support managers make in the US?

Support managers in the US typically earn an average salary ranging from $50,000 to $80,000 per year, depending on experience, industry, and location. Senior support managers or those in larger organizations may earn higher salaries, often exceeding $100,000 annually. Compensation can also include bonuses and benefits related to team size and technical expertise.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.

What are the most commonly searched types of Support jobs in Park Ridge, NJ?

The most popular types of Support jobs in Park Ridge, NJ are:

What cities near Park Ridge, NJ are hiring for Support Manager jobs?

Cities near Park Ridge, NJ with the most Support Manager job openings:

Support Manager jobs near you
Infographic showing various Support Manager job openings in Park Ridge, NJ as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 23% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $70,988 per year, or $34.1 per hour.

Sr. Manager- PAAS Support

New York, NY • On-site

IPsoft
See more jobs at IPsoftexternal

Full-time

Re-posted 2 days ago

Job description

Company Description

IPsoft automates IT and business processes for enterprises across a wide range of industries.

Through our portfolio of world leading autonomic and cognitive solutions we provide services that deliver clear outcomes and allow our clients to secure competitive advantage.

Our virtual knowledge worker, Amelia, is the first cognitive agent who understands like a human.

Headquartered in New York City, IPsoft has offices in 12 countries across the world and serves more than 500 of the world's leading brands directly as well as more than half of the largest global IT services providers.


Job Description

Role Overview:

IPsoft is looking for an exceptional Linux manager to take a leadership role in overseeing a global team of PAAS engineers and administrators in our Corporate Office.

In a typical day you will:

  • Manage and mentor several global teams of PAAS engineers across America, Asia, and Europe.
  • Interface professionally with IPsoft's partners, clients, and customers. 
  • Install and configure Linux hosts (generally, but not limited to, Scientific Linux)
  • Automate common tasks using Perl, Bash, etc
  • Architects, deploys and manages virtualization solutions through VMware, Xen, Amazon VC2 and other virtualization technologies
  • Develops capacity/datacenter plans using storage/ backup tools such as NetBackup, NetApp and EMC
  • Works on Cloud solutions  
  • Diagnoses and troubleshoot issues in the platform
  • Troubleshoot performance issues within the application, web and database tiers
  • Resolve escalations received through ticketing system, emails, and/or phone calls in a timely manner
Qualifications
  • Bachelor's degree in Computer Science, Information Management, or similar field
  • Minimum of 5-6 years hands-on experience in Linux/Unix administration and troubleshooting skills
  • Minimum of 5-6 years hands-on technical operations experience
  • Experience managing teams of 50 or more Linux Engineers.
  • Very strong Linux/Unix administration & troubleshooting skills
  • TCP/IP and basic networking
  • Configuring Apache and Tomcat servers
  • Create and debug MySQL queries
  • Understanding of DNS and how to configure/ troubleshoot it
  • Comfortable working in a fast-paced, changing environment
Additional Information

Benefits

Competitive Benefits Package


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