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Support Manager Jobs in Park Ridge, NJ (NOW HIRING)

IPsoft

Sr. Manager- PAAS Support

New York, NY

Manage and mentor several global teams of PAAS engineers across America, Asia, and Europe. * Interface professionally with IPsoft's partners, clients, and customers. * Install and configure Linux ...

CARES

Family Support and Care Manager

New York, NY · On-site

$37 - $40K/hr

Family Support and Care Manager Salary Range: $37-$40k Location(s): Lower East Side, NY Travel Required Essential Duties and Responsibilities: This role of the Family Support and Care Manaer is ...

CARES

Family Support and Care Manager

New York, NY · On-site

$37 - $40K/hr

Family Support and Care Manager Salary Range: $37-$40k Location(s): Lower East Side, NY Travel Required Essential Duties and Responsibilities: This role of the Family Support and Care Manaer is ...

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Support Manager information

See Park Ridge, NJ salary details

$23.5K

$71K

$126.5K

How much do support manager jobs pay per year?

As of Aug 22, 2026, the average yearly pay for support manager in Park Ridge, NJ is $70,988.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,900.00 and $95,100.00 per year, depending on experience, location, and employer.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

How much do support managers make in the US?

Support managers in the US typically earn an average salary ranging from $50,000 to $80,000 per year, depending on experience, industry, and location. Senior support managers or those in larger organizations may earn higher salaries, often exceeding $100,000 annually. Compensation can also include bonuses and benefits related to team size and technical expertise.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.

What are the most commonly searched types of Support jobs in Park Ridge, NJ?

The most popular types of Support jobs in Park Ridge, NJ are:

What cities near Park Ridge, NJ are hiring for Support Manager jobs?

Cities near Park Ridge, NJ with the most Support Manager job openings:

Support Manager jobs near you
Infographic showing various Support Manager job openings in Park Ridge, NJ as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 23% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $70,988 per year, or $34.1 per hour.

Manager Licensee Support

Lummus Technology

Bloomfield, NJ • On-site

Full-time

Medical, Dental, Vision, PTO

Re-posted 17 days ago

Job description

We are seeking an experienced chemical engineer to maintain, modify and upgrade the software model for ethylene plant cracking heaters including lifecycle management of the software and its application to projects.
Responsibilities:
Maintain and upgrade code for existing cracking heater model
Prepare software for integration with online applications
Liaison with optimization and process control application groups
Project management of modeling projects
Participation in sales efforts and marketing for modeling projects
Maintain and improve graphical user interface for existing cracking heater model 
Lead execution of projects to deliver models to licensees
- Configure, modify, tune, test, document, train, install
Debug technical issues and address software defects and change requests
Support existing licensees with maintenance and upgrades over the lifecycle of their existing models
Maintain software records and releases
Coordinate with process design teams to maintain model consistent with latest technical developments 
Qualifications:
B.S. degree in Chemical Engineering (minimum); M.S. degree in Chemical Engineering preferred
10 years of work experience in ethylene process engineering including minimum 5+ years of 
- Fortran 77, Visual Basic, C++, Python programming experience
- Coding process simulation models and user interfaces
- Solid working knowledge of kinetics, heat transfer, and chemical process design
Ability to translate and maintain requirements into functioning code
Strong background in fundamental chemical engineering principles (i.e., thermodynamics, heat and mass transfer, reaction kinetics, etc.)
Self-motivated 
Attention to detail
Ability to multi-task and prioritize
Excellent written and verbal English communication skills.
Highly developed professional interpersonal skills to enable working with multiple nationalities and cultures in a positive way to achieve results.
Ability to represent the Company in a professional and respected manner.
Ability to adapt to flexible/changing situations and work through them successfully.
Ability to work effectively independently as well as collaboratively as part of a multi-functional team, with all levels of colleagues as well as external business partners.
Ability and willingness to travel (domestic and international, approximately 5%).  
This position may be eligible for:
Paid Time Off
Medical Insurance
Prescription
Health Savings Account
Health Advocate
Bonus
Dental
Vision

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