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Support Manager Jobs in Park Ridge, NJ (NOW HIRING)

Pickle

Customer Support Manager

New York, NY · On-site

$100K - $140K/yr

You'll own our customer support operation end to end: the team, the metrics, the strategy, and its impact on the P&L. Reporting to the Head of Ops, you'll manage a team of offshore agents, partner ...

Bank of America

Business Support Manager II

New York, NY · On-site

$125K - $179K/yr

Generally has full management responsibility over a relatively large team and may manage one or more levels of managers. Leads the support/administrative functions for a somewhat large department ...

PSEG

Program Support Manager

Newark, NJ · On-site

Job Summary Responsible for launching and managing the ongoing implementation of energy efficiency products and services. Duties include improving business operations, maintaining and growing ...

JANOME AMERICA

IT Support Manager

Mahwah, NJ · On-site

$85K - $100K/yr

The IT Support Manager oversees the daily operations and support functions of the IT department while serving as the primary onsite IT resource and liaison to the company's Managed Service Provider ...

Akin Gump

Regional IT Support Manager

New York, NY · On-site

The Regional IT Support Manager will be responsible for the technical, operational and IT policy implementation and support of users and office computer systems and equipment in the New York and ...

Glide

Digital Support Manager (DSM)

New York, NY · On-site

$80K - $120K/yr

We're looking for a talented Digital Support Manager (DSM) to help us grow our product to hundreds of banks. We're bringing a new perspective to the decades-old financial world , and we're hoping you ...

Collibra

Manager, Premium Support

New York, NY · On-site

As Manager of Premium Support, you will play a pivotal role in leading and developing a talented team of Technical Account Engineers. You will be the driving force behind a strong team culture, a ...

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Support Manager information

See Park Ridge, NJ salary details

$23.5K

$71K

$126.5K

How much do support manager jobs pay per year?

As of Aug 22, 2026, the average yearly pay for support manager in Park Ridge, NJ is $70,988.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,900.00 and $95,100.00 per year, depending on experience, location, and employer.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

How much do support managers make in the US?

Support managers in the US typically earn an average salary ranging from $50,000 to $80,000 per year, depending on experience, industry, and location. Senior support managers or those in larger organizations may earn higher salaries, often exceeding $100,000 annually. Compensation can also include bonuses and benefits related to team size and technical expertise.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.

What are the most commonly searched types of Support jobs in Park Ridge, NJ?

The most popular types of Support jobs in Park Ridge, NJ are:

What cities near Park Ridge, NJ are hiring for Support Manager jobs?

Cities near Park Ridge, NJ with the most Support Manager job openings:

Support Manager jobs near you
Infographic showing various Support Manager job openings in Park Ridge, NJ as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 23% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $70,988 per year, or $34.1 per hour.

Customer Support Manager

Campfire Software, Inc

New York, NY • On-site

$100K - $140K/yr

Full-time

Re-posted 20 days ago

Job description

As a Customer Support Manager at Campfire, you will be a frontline champion for our customers - ensuring fast, thoughtful, and high-quality support across technical and accounting-related needs. You will own complex support cases, build deep product expertise, and help shape the foundations of our support motion as we scale.
You will work closely with Product, Engineering, and Customer Success to turn customer feedback into better product experiences and continuously improve how we support our users.
This role is ideal for someone who loves problem-solving, thrives in fast-growing environments, and wants to grow into leadership over time.
Key Responsibilities
Customer Support Delivery
  • Own and resolve complex technical and accounting-related support cases with speed, accuracy, and empathy
  • Manage daily support tickets and customer inquiries across email, chat, and other support channels
  • Troubleshoot ERP workflows, accounting data issues, and product functionality
  • Proactively follow up to ensure full issue resolution and high customer satisfaction
  • Document recurring issues, best practices, and solutions in internal knowledge bases
Customer Experience & Retention
  • Build trusted relationships with customers by providing thoughtful, high-quality support
  • Monitor customer health, sentiment, and recurring issues that could impact retention
  • Identify trends in support requests and flag risks, product gaps, and improvement opportunities
  • Partner closely with Customer Success to ensure seamless knowledge transfer
Cross-Functional Collaboration
  • Work with Product and Engineering to report bugs, reproduce issues, and validate fixes
  • Provide structured feedback on product usability, workflows, and feature gaps
  • Contribute to product improvements by representing the voice of the customer
Process, Playbooks & Self-Service
  • Help build and improve support playbooks, workflows, and documentation
  • Create and maintain help articles, internal guides, and customer-facing knowledge base content
  • Support self-service initiatives including FAQs, tutorials, and in-product guidance
Experience & Qualifications
  • 3+ years of experience in accounting, audit, finance, or customer-facing SaaS roles (Support, Implementation, CS, Account Management)
  • Bonus: Experience with ERP platforms (QuickBooks, Xero, Sage Intacct, NetSuite)
  • Strong technical aptitude and ability to quickly learn new software platforms
  • Comfort troubleshooting accounting data, financial workflows, and system integrations
  • Bachelor's degree or equivalent practical experience
Personal Attributes
  • Customer-first mindset with strong empathy and ownership
  • Highly organized with excellent attention to detail
  • Comfortable managing multiple priorities in a fast-paced environment
  • Clear, thoughtful communicator with strong written and verbal skills
  • Growth mindset with interest in mentoring and future leadership development

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