ZipRecruiter

Log In

1

Support Manager Jobs in Northbrook, IL (NOW HIRING)

RLDatix

Manager, Customer Support

Chicago, IL · On-site

Customer Support Manager RLDatix is on a mission to transform care delivery worldwide, ensuring every patient receives the safest, highest-quality care. Through our innovative Healthcare Operations ...

RLDatix

Manager, Customer Support

Chicago, IL · On-site

$90 - $130/hr

Customer Support Manager RLDatix is on a mission to transform care delivery worldwide, ensuring every patient receives the safest, highest-quality care. Through our innovative Healthcare Operations ...

RLDatix

Manager, Customer Support

Chicago, IL · On-site

Customer Support Manager RLDatix is on a mission to transform care delivery worldwide, ensuring every patient receives the safest, highest-quality care. Through our innovative Healthcare Operations ...

RLDatix

Manager, Customer Support

Chicago, IL · On-site

Customer Support Manager RLDatix is on a mission to transform care delivery worldwide, ensuring every patient receives the safest, highest-quality care. Through our innovative Healthcare Operations ...

Paylocity

Manager Support Ops

Schaumburg, IL · On-site

The manager is responsible for providing leadership and support to their employees through effective performance management and guidance. In addition, the manager will ensure client needs are met on ...

Paylocity

Manager Support Ops

Schaumburg, IL · On-site

The manager is responsible for providing leadership and support to their employees through effective performance management and guidance. In addition, the manager will ensure client needs are met on ...

Constellation Energy

Manager Turbine Support

Hinsdale, IL · On-site

$162K - $180K/yr

We provide competitive compensation and a wide-range of benefits that support both employees and ... Develop scope schedule and budget with the life cycle cost management system. * Apply expert ...

Constellation Energy

Manager Turbine Support

Bartlett, IL · On-site

$162K - $180K/yr

We provide competitive compensation and a wide-range of benefits that support both employees and ... Develop scope schedule and budget with the life cycle cost management system. * Apply expert ...

Constellation Energy

Manager Turbine Support

Bartlett, IL · On-site

$162K - $180K/yr

We provide competitive compensation and a wide-range of benefits that support both employees and ... Develop scope schedule and budget with the life cycle cost management system. * Apply expert ...

Constellation Energy

Manager Turbine Support

Hinsdale, IL · On-site

$162K - $180K/yr

We provide competitive compensation and a wide-range of benefits that support both employees and ... Develop scope schedule and budget with the life cycle cost management system. * Apply expert ...

Constellation Energy

Manager Turbine Support

Hinsdale, IL · On-site

$162K - $180K/yr

We provide competitive compensation and a wide-range of benefits that support both employees and ... Develop scope schedule and budget with the life cycle cost management system. * Apply expert ...

previous page

Showing results 41-60

All JobsSupport JobsSupport Manager JobsSupport Manager Jobs in Northbrook, IL

Support Manager information

See Northbrook, IL salary details

$22.8K

$68.9K

$122.8K

How much do support manager jobs pay per year?

As of Sep 4, 2026, the average yearly pay for support manager in Northbrook, IL is $68,917.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,600.00 and $92,400.00 per year, depending on experience, location, and employer.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

How much do support managers make in the US?

Support managers in the US typically earn an average salary ranging from $50,000 to $80,000 per year, depending on experience, industry, and location. Senior support managers or those in larger organizations may earn higher salaries, often exceeding $100,000 annually. Compensation can also include bonuses and benefits related to team size and technical expertise.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.

What are the most commonly searched types of Support jobs in Northbrook, IL?

The most popular types of Support jobs in Northbrook, IL are:

What job categories do people searching Support Manager jobs in Northbrook, IL look for?

The top searched job categories for Support Manager jobs in Northbrook, IL are:

What cities near Northbrook, IL are hiring for Support Manager jobs?

Cities near Northbrook, IL with the most Support Manager job openings:

Support Manager jobs near you
Infographic showing various Support Manager job openings in Northbrook, IL as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 26% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $68,917 per year, or $33.1 per hour.

Manager, Customer Support

RLDatix

Chicago, IL • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 10 days ago

Key responsibilities

  • Organize the daily work of Customer Support Team Leads and Analysts, including staffing, workload, and support queue management.

  • Support Team Leads in coaching Analysts to ensure consistent service delivery, skill development, and performance achievement.

  • Monitor support performance metrics and utilize data to identify issues, process gaps, and opportunities for improvement.

Job description


Customer Support Manager 

RLDatix is on a mission to transform care delivery worldwide, ensuring every patient receives the safest, highest-quality care. Through our innovative Healthcare Operations Platform, we’re connecting data to unlock trusted insights that enable improved decision-making and help deliver safer healthcare for all. 

Job Description 

 
RLDatix (RLD) is on a mission to help raise the standard of care…everywhere. Trusted by over 10,000 healthcare organizations around the world, our solutions help improve health and care. Our applications ensure that patients receive the best and safest care while supporting the providers who deliver it. 

Joining TeamRLD means being part of a global effort of over 2,000 team members in making a difference in healthcare…every day. 

We’re searching for a North America based Customer Support Manager to join our Customer Support team, so that we can help customer issues move through the right support path, remove operational blockers, and guide practical improvements within established support processes. The Customer Support Manager will balance people leadership, customer experience, performance management, and day-to-day operational follow-through to drive measurable improvements in customer and operational outcomes 
 

How You’ll Spend Your Time 

  • Organize the day-to-day work of Customer Support Team Leads and Analysts, including staffing coverage, workload balance, queue health, volume trends, prioritization, and follow-through on support work  

  • Support Team Leads in coaching Analysts so the team can deliver consistent service, grow skills, and meet performance expectations  

  • Utilize support trends, performance data, case reviews, quality trends, and customer feedback to identify recurring issues, process gaps, coaching needs, and improvement opportunities  

  • Monitor support performance, including response times, resolution times, backlog, quality, customer satisfaction, staffing needs, and monthly team targets  

  • Drive practical improvements through process optimization, knowledge sharing, AI-enabled tools, and workflow enhancements  that make support easier, faster, and more consistent for customers and team members 

What Kind of Things We’re Most Interested in You Having 

  • Previous experience in a customer support leadership position within a software company, healthcare industry preferred 

  • Proven success in developing leaders and building high-performing teams  

  • In-depth knowledge on using operational data and customer feedback to drive meaningful change across an organization 

  • Experience and internest in change management and process improvement or new ways of working 

  • A knack for working cross-functionally within a fast-paced, customer-centric environment 

  • Ability to travel within North America approximately once per quarter 

By enabling flexibility in how we work and prioritizing employee wellness, we empower our team to do and be their best. Our benefits package includes health, dental, vision, life, disability insurance, 401K, paid time off, and paid holidays. 
 

RLDatix is an equal opportunity employer, and our employment decisions are made without regard to race, color, religion, age, gender, national origin, disability, handicap, marital status or any other status or condition protected by Federal and/or State laws. 
 

As part of RLDatix’s commitment to the inclusion of all qualified individuals, we ensure that persons with disabilities are provided reasonable accommodation in the job application and interview process. If reasonable accommodation is needed to participate in either step, please don’t hesitate to send a note to accessibility@rldatix.com. 
 

Salary offers are based on a wide range of factors including location, relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also taken into consideration.