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Support Manager Jobs in Normal, IL (NOW HIRING)

Hardee's

Assistant Manager Hardee's (0571)

Normal, IL · On-site

$45K - $47K/yr

Supporting management team and General Manager in their operation decisions. * Maintaining reports and records based on company standards and in full compliance with state and federal regulations.

Hardee's

Assistant Manager Hardee's (1147)

Eureka, IL · On-site

Supporting management team and General Manager in their operation decisions. * Maintaining reports and records based on company standards and in full compliance with state and federal regulations.

Hardee's

Assistant Manager Hardee's (1147)

Eureka, IL · On-site

$45K - $47K/yr

Supporting management team and General Manager in their operation decisions. * Maintaining reports and records based on company standards and in full compliance with state and federal regulations.

Hardee's

Assistant Manager Hardee's (0571)

Normal, IL · On-site

Supporting management team and General Manager in their operation decisions. * Maintaining reports and records based on company standards and in full compliance with state and federal regulations.

Spee-Dee Delivery Service

Support Route Driver

Normal, IL · On-site

$20 - $24/hr

Job SummaryThe Support Route Driver fills in on open or unassigned routes to support daily delivery ... management of any problems or discrepanciesMaintain professional personal appearance as well as ...

VESTIS

Route Sales Support Driver

Morton, IL · On-site

$39K - $54K/yr

Join us and build a career supporting the people who make it all work. Overview The Route Sales ... Manage daily route independently to ensure accurate and timely delivery of product; * Loads/unloads ...

Vestis

Route Sales Support Driver

Morton, IL · On-site

$39K - $54K/yr

Join us and build a career supporting the people who make it all work. Overview The Route Sales ... Manage daily route independently to ensure accurate and timely delivery of product; * Loads/unloads ...

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Support Manager information

See Normal, IL salary details

$22K

$66.4K

$118.3K

How much do support manager jobs pay per year?

As of Sep 4, 2026, the average yearly pay for support manager in Normal, IL is $66,382.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,100.00 and $89,000.00 per year, depending on experience, location, and employer.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

How much do support managers make in the US?

Support managers in the US typically earn an average salary ranging from $50,000 to $80,000 per year, depending on experience, industry, and location. Senior support managers or those in larger organizations may earn higher salaries, often exceeding $100,000 annually. Compensation can also include bonuses and benefits related to team size and technical expertise.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.

What job categories do people searching Support Manager jobs in Normal, IL look for?

The top searched job categories for Support Manager jobs in Normal, IL are:

What cities near Normal, IL are hiring for Support Manager jobs?

Cities near Normal, IL with the most Support Manager job openings:

Support Manager jobs near you
Infographic showing various Support Manager job openings in Normal, IL as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $66,382 per year, or $31.9 per hour.

Member Assistant Support - Bloomington/Normal/Champaign

CEFCU

Bloomington, IL • On-site

$18.56 - $21.81/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Key responsibilities

  • Process transactions, resolve account issues, and answer member questions using third-party systems.

  • Determine members' financial needs through strategic questioning and educate or cross-sell products and services.

  • Rotate to different Member Centers and departments to meet staffing needs and contribute to office duties.

CEFCU rating

9.1

Company rating: 9.1 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

Job description

Are you ready to make the most of your talents and abilities, while helping others make the most of their finances?
Apply to join Team CEFCU!

CEFCU member service team members are critical to the success of the credit union. They provide a professional, knowledgeable, and caring experience when members contact us. We are looking for individuals who are personable, articulate, and positive to add to our already awesome team!

Rotates to different Member Centers and departments to meet intermittent staffing needs. Demonstrates a strong, needs-based sales and service focus as defined and measured in the Member Center and Corporate Balanced Scorecards. Determines financial needs through a strategic questioning approach, educating and cross-selling CEFCU/CEFCU Investment Services (CIS)/CEFCU Financial Services (CFS) products and services to members as well as utilizing Creating Member Loyalty (CML) skills. Responsibilities include processing transactions, resolving account issues, and answering member questions, while using third-party systems for check scanning and transaction verification. The position requires compliance with government regulations and CEFCU policies, maintaining cash drawer limits, and achieving performance goals. Additionally, the role emphasizes member satisfaction, promoting a professional image, teamwork, flexibility in scheduling, and contributing to office duties.
Provides the highest quality member experience, for both internal and external members
Hours:
Monday - Friday: 7:45 a.m. - 5:15 p.m.
Saturday: 8:45 a.m. - 1:15 p.m.
Flexibility in scheduling is required. Saturdays are required with a day off during the week.Required:0-2 years' experience.High school diploma or equivalent.Must be eligible to register with the Nationwide Mortgage Licensing System and Registration (NMLS) to comply with the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act).Successful completion of the formal Member Assistant Training module.Ability to balance cashier's checks and money orders, and other receptionist duties (telephone etiquette, lobby tracking system, brochure and rate updates, etc.Punctual and regular attendance.Flexible working hours needed to meet various department needsAbility to work with minimal supervision.Must possess a current, valid driver's license, an acceptable driving record, and personal vehicle insurance.Preferred:Applicable college courses and/or commensurate experience.

Summary Pay Range

The anticipated starting pay range for this position is $18.56 - $21.81.This position also includes an hourly shift premium of $0.60.

The pay range listed represents the anticipated starting range for a successful candidate. Final compensation will be based on factors such as experience, skills, and qualifications.

Please note that salary is only one component of total compensation at CEFCU.

Benefits

Financial

Merit-based raises

Health and Welfare

Generous paid time off (Holiday, Personal or Sick Time, Vacation)

Comprehensive Medical, Dental, and Vision coverage (PPO, HDHP)
Flexible Spending Plan (Medical Reimbursement Account and Dependent Care Reimbursement Account)

Health Savings Account

Voluntary Benefits (Accident Plan, Critical Illness Plan, Hospital Indemnity Plan, Identity Theft & Fraud Protection Plan, Legal Plan)

Life Insurance

Accidental Death & Dismemberment Insurance

Disability Benefits

Defined Benefit Plan - Pension

Defined Contribution Plan - 401K

Additional Benefits

Employee Assistance Program

Tuition reimbursement

Career growth through internal job postings

Management Development Program: formal mentoring and training

Opportunities to help improve and build the CEFCU of tomorrow through process teams

Opportunities to personally contribute to corporate financial literacy and community initiatives

Casual days to support local charities

Employee discounts on entertainment, cell phone plans, theme park tickets, and more

On-site fitness center, fitness classes, and wellness program

It is CEFCU's policy and intent to provide equal opportunity to all persons without regard to race, color, religion, political affiliation, sex/gender (including gender expression/identity, pregnancy, childbirth and related medical conditions), marital status, registered domestic partner status, sexual orientation, age, ancestry, national origin, veteran status, disability, medical condition, genetic characteristics, and/or any other basis protected by law. This policy covers all facets of employment including, but not limited to: recruitment, selection, placement, promotions, transfers, demotions, terminations, training, and compensation.

What CEFCU employees say

Pay

Benefits

Hours and flexibility

Workplace

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