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Support Manager Jobs in Normal, IL (NOW HIRING)

Watershed Ventures

MFG IT Equipment Support

Normal, IL · On-site

$63 - $79/hr

Manage procurement, stock levels, vendor relationships, and research new hardware for production environments. * Troubleshooting & Support: Resolve IT hardware and software issues, providing ...

Rivian

IT Factory Incident Project Manager

Normal, IL · On-site

$71 - $89/hr

This role will be located in Normal, IL and report to MFG Systems Support Manager. Responsibilities * The Incident Manager is responsible for executing the Major Incident processes for incidents that ...

Rivian

IT Factory Incident Project Manager

Normal, IL

$71K - $88K/yr

This role will be located in Normal, IL and report to MFG Systems Support Manager. Responsibilities The Incident Manager is responsible for executing the Major Incident processes for incidents that ...

Rivian

IT Factory Incident Project Manager

Normal, IL · On-site

$71K - $88K/yr

This role will be located in Normal, IL and report to MFG Systems Support Manager. Responsibilities The Incident Manager is responsible for executing the Major Incident processes for incidents that ...

Rivian

IT Factory Incident Project Manager

Normal, IL · On-site

$71K - $88K/yr

This role will be located in Normal, IL and report to MFG Systems Support Manager. Responsibilities • The Incident Manager is responsible for executing the Major Incident processes for incidents ...

Home Depot

Store Support

Normal, IL · On-site

$14.75 - $18.25/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Home Depot

Store Support

Normal, IL · On-site

$16 - $18/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Sevita

Direct Support Professional

Bloomington, IL · On-site

$19.45/hr

Support participants with developmental goals like budgeting, exercise, and nutrition You'll assist ... Communication, adaptability, multi-tasking, teamwork, time-management * Behaviors: Patient ...

Heritage Tractor

Assistant Service Manager

Roanoke, IL · On-site

$60K - $75K/yr

Provide support in keeping the pipeline filled with work, manage customer experience to exceed benchmarks * Support the execution of consistent HTI service department processes that yield high ...

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Support Manager information

See Normal, IL salary details

$22K

$66.4K

$118.3K

How much do support manager jobs pay per year?

As of Sep 4, 2026, the average yearly pay for support manager in Normal, IL is $66,382.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,100.00 and $89,000.00 per year, depending on experience, location, and employer.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

How much do support managers make in the US?

Support managers in the US typically earn an average salary ranging from $50,000 to $80,000 per year, depending on experience, industry, and location. Senior support managers or those in larger organizations may earn higher salaries, often exceeding $100,000 annually. Compensation can also include bonuses and benefits related to team size and technical expertise.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.

What job categories do people searching Support Manager jobs in Normal, IL look for?

The top searched job categories for Support Manager jobs in Normal, IL are:

What cities near Normal, IL are hiring for Support Manager jobs?

Cities near Normal, IL with the most Support Manager job openings:

Support Manager jobs near you
Infographic showing various Support Manager job openings in Normal, IL as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $66,382 per year, or $31.9 per hour.

Life Health and Investments Technology Support Supervisor

Countryfinancial

Bloomington, IL • On-site

$113K - $155K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 5 days ago

Key responsibilities

  • Support the day-to-day operations of the Tier 2 and Tier 3 Production Support teams responsible for maintaining application stability, performance, and reliability.

  • Partner with support teams to ensure timely resolution of incidents, service requests, and production issues, and assist with incident management activities.

  • Support application releases, deployments, and operational readiness activities to ensure successful implementation.

Job description

Experience more with a career at COUNTRY Financial!

We're excited you're interested in a career at COUNTRY as we strive toward our vision - to enrich lives in the communities we serve. Our footprint spans coast to coast. But more important than where we operate, is the people who do the work. Apply today to help our organization grow and make a difference for our clients.

About the roleThe Life/Health and Investments Technology Support Supervisor supports the day-to-day operations of the Tier 2 and Tier 3 Production Support teams responsible for maintaining the stability, performance, and reliability of applications across the Life/Health and Investments technology portfolios. This role serves as a key liaison between technology teams and business partners, helping ensure the effective delivery of production support services while fostering a culture of operational excellence and continuous improvement.
This position is well-suited for a technology professional seeking to advance their leadership skills while building expertise in production support operations, incident and problem management, service delivery, and stakeholder engagement. The successful candidate will help coordinate support activities, drive issue resolution, enhance operational processes, and collaborate closely with technical and business teams to ensure exceptional service and system availability.How does this role make an impact?

- Partner with support teams to ensure timely resolution of incidents, service requests, and production issues.

- Assist with incident management activities, ensuring effective communication, escalation, and resolution of service disruptions.

- Monitor and analyze production support metrics to identify trends and opportunities for service improvement.

- Support application releases, deployments, and operational readiness activities to ensure successful implementation.

- Serve as part of the on-call support rotation and provide leadership support during critical incidents and service disruptions.

- Provides leadership by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; initiating, coordinating, and enforcing systems, policies, and procedures.

- Sustains information systems results by defining, delivering, and supporting information systems; auditing application of systems.

- Assesses information systems results by auditing application of systems.

- Enhances information systems results by identifying information systems technology opportunities and developing application strategies.

- Safeguards assets by planning and implementing disaster recovery and back-up procedures and information security and control structures.

- Accomplishes financial objectives by determining service level required; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective action.

- Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.

- Manages the implementation and maintenance of disaster recovery plans and activities in assigned areas. Maintains current contact information for all employees in applicable areas and communicates with non-recovery employees during a disaster.

Do you have what we're looking for?

Typically requires 6+ years of relevant experience or a combination of related experience, education and training.

#LI-Corp

Base Pay Range:

$113,200-$155,650

The base pay range represents the typical range of potential salary offers for candidates hired. Factors used to determine your actual salary include your specific skills, qualifications and experience.

Incentive Pay:

In addition to base salary, this position is eligible for a Short-Term Incentive plan.

Why work with us?

Our employees and representatives serve nearly one million households with our diverse range of personal and business insurance products as well as retirement and investment services. We build relationships and work together to create a stronger, more secure future for our clients and our communities. We're a big company, yet small enough you can make an impact and won't get lost in the shuffle. You'll have the opportunity to learn and grow throughout your career, either within this role or by exploring other areas of our business.

You'll be able to take advantage of our benefits package, which includes insurance benefits (medical, dental, vision, disability, and life), 401(k) with company match.

COUNTRY Financial is committed to providing equal opportunity in all areas of employment, and in providing employees with a work environment free of discrimination and harassment. Employment decisions are made without regard to race, color, religion, age, gender, sexual orientation, veteran status, national origin, disability, or any other status protected by applicable laws or regulations.

Come join our team at COUNTRY today!

Apply