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Support Manager Jobs in Leander, TX (NOW HIRING)

Visa

Sr. Manager, Work Station Support

Austin, TX · On-site

We are seeking a dynamic, transformational leader to join our team as the Sr. Manager of Onsite Technology Support. The ideal candidate will possess a blend of customer focus, operational and ...

Miro Group

Manager, Customer Support AMER

Austin, TX · On-site

$120 - $160/hr

About the Role As Manager, Customer Support AMER, you'll lead the regional team of Customer Support Representatives (Tier 2) and Technical Support Engineers (Tier 3) based primarily in Austin, and ...

Miro

Manager, Customer Support AMER

Austin, TX · On-site +1

About the Role As Manager, Customer Support AMER, you'll lead the regional team of Customer Support Representatives (Tier 2) and Technical Support Engineers (Tier 3) based primarily in Austin, and ...

SquareDomain

Support Team (Helpdesk) Lead

Austin, TX · On-site

$70 - $90/hr

The Support Team Lead is responsible for supporting and empowering a team of Support Technicians to ... You will be empowered to leverage platform and dashboards to manage ticket assignment and ...

SquareDomain

Support Team (Helpdesk) Lead

Austin, TX · On-site

The Support Team Lead is responsible for supporting and empowering a team of Support Technicians to ... You will be empowered to leverage platform and dashboards to manage ticket assignment and ...

SquareDomain

Support Team (Helpdesk) Lead

Austin, TX · On-site

The Support Team Lead is responsible for supporting and empowering a team of Support Technicians to ... You will be empowered to leverage platform and dashboards to manage ticket assignment and ...

Base Power Company

Support Operations

Austin, TX · On-site

Understand support performance end to end-track it closely, catch problems early, and act fast when something's at risk. * Forecast what the team will need to handle what's coming, and make sure ...

American Innovations LTD

Technical Support, Tier 1

Austin, TX · On-site +1

$37K - $46K/yr

Flag recurring ticket trends to Tier 2, your Team Lead, or the Technical Support Manager * Identify gaps in support documentation and contribute new or improved knowledge base articles * Collaborate ...

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Support Manager information

See Leander, TX salary details

$21.5K

$64.9K

$115.6K

How much do support manager jobs pay per year?

As of Sep 4, 2026, the average yearly pay for support manager in Leander, TX is $64,878.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,100.00 and $87,000.00 per year, depending on experience, location, and employer.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

How much do support managers make in the US?

Support managers in the US typically earn an average salary ranging from $50,000 to $80,000 per year, depending on experience, industry, and location. Senior support managers or those in larger organizations may earn higher salaries, often exceeding $100,000 annually. Compensation can also include bonuses and benefits related to team size and technical expertise.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.

What are the most commonly searched types of Support jobs in Leander, TX?

The most popular types of Support jobs in Leander, TX are:

What job categories do people searching Support Manager jobs in Leander, TX look for?

The top searched job categories for Support Manager jobs in Leander, TX are:

What cities near Leander, TX are hiring for Support Manager jobs?

Cities near Leander, TX with the most Support Manager job openings:

Support Manager jobs near you
Infographic showing various Support Manager job openings in Leander, TX as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $64,878 per year, or $31.2 per hour.

Sr. Manager, Work Station Support

Visa

Austin, TX • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 2 days ago

Visa rating

8.3

Company rating: 8.3 out of 10

Based on 21 frontline employees who took The Breakroom Quiz

6th of 21 rated payment service providers

Job description

About Us
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.
At Visa, you'll have the opportunity to create impact at scale - tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.
Join Visa and do work that matters - to you, to your community, and to the world. Progress starts with you.
Job Description
We are seeking a dynamic, transformational leader to join our team as the Sr. Manager of Onsite Technology Support. The ideal candidate will possess a blend of customer focus, operational and innovation skills, dedicated to driving high-quality customer service to VISA staff and elevating our Onsite Technology Support operations. This is a hybrid position and expectation of days in office will be confirmed by your hiring manager. This role is an excellent opportunity for someone who is passionate about:
  • Exceptional Customer Service - Delivering unparalleled support to all Visa staff.
  • Proactive and Predictive Support-Anticipating user needs and preventing issues before they arise.
  • Cultivating a stellar support team- Building and developing a high-performing team of top-notch support professionals.
  • Empowering Self-Service Solutions-Enhancing user independence through intuitive self-service options.
  • Omni-channel experience-Providing seamless support across multiple communication channels.
  • AI and automation integration-Leveraging technology to streamline processes and improve efficiency.
  • Mastering shift-left via repeated issue analysis-identifying patterns and addressing root causes to reduce recurring issues.
  • Self-Healing and ITSM Flow Integration- Implementing solutions that automatically resolve issues and optimize service management.

Key Responsibilities:
  • Transformational Leadership: Inspire, motivate, and guide the Onsite Technology Support team to achieve their full potential while fostering a culture of continuous improvement and excellence.
  • Mentor, manage, and motivate a high-performing team, setting clear priorities to achieve goals and OKRs.
  • Monitor and evaluate team performance, providing feedback and coaching for improvement.
  • Ensure work is properly documented and track via ITSM platform and service level targets are met and address all service-level complaints.
  • Support service improvement efforts to reduce incidents, enhance existing support, and improve end user experience.
  • Create and maintain SOPs-Standard Operating Procedures, policies, SLAs, end-user training, technical and end user knowledgebase.
  • Participate with various stakeholders in maximizing the operational effectiveness of the End User experience, while ensuring service improvements are done to minimize repeat issues.
  • Participate in budget planning process related to projects or other specific needs
  • Apply creative thinking to drive automation goals and align with technology strategy.
  • Be an exemplary leader, embodying the organization's culture, vision, mission, and goals.
  • Build strong relationships with leaders and stakeholders to command their attention.
  • Orchestrate effective communication and employee engagement initiatives.

Proactiveness: Anticipate potential issues and implement preventive measures.
  • Assist in the development and execution of Corporate Technology Support strategic plan and organizational goals.
  • Collaborate with cross-functional teams for continuous improvement initiatives.
  • Proactively manage internal organization initiatives from ideation to execution.

Innovation: Continuously seek new ways to improve operations and enhance customer experience.
  • Stay updated with industry trends and emerging technologies.
  • Support the adoption of new technologies and tools.
  • Ensure information security and risk management are embedded within the culture.
  • Direct the secure operation and maintenance of corporate computing and networking infrastructure.
  • Provide subject matter expertise and manage external and internal collaboration projects.
  • Ensure change management best practices are followed for organizational initiatives.
  • Collaboration with peer stakeholders across other End User Systems operations engineering functions to define clear R&R and rules of engagement.
  • Strong knowledge of ITIL framework and service desk tools Certification in IT service management, project management, or quality management is preferred. Experience with ServiceNow ITSM Tool.

Qualifications
Basic Qualifications:
8+ years of relevant work experience and a Bachelors degree, OR 11+ years of relevant work experience
Preferred Qualifications:
8 or more years of relevant work experience with a Bachelor Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 or more years of experience with a PhD
Proven experience as a Manager of Corporate Technology Support or similar leadership role.
Strong verbal and written communication skills, ability to quickly master new systems and processes.
Relevant and consistent leadership behaviors in team management, customer communications, and interactions with peers, senior leadership, and potential clients.
Previous experience managing globally diverse support teams.
Experience with multi-OS platforms (Windows, OSX, Mobile) and workstation hardware and peripherals.
Strong leadership and organizational skills with the ability to adapt quickly to changing priorities and assignments.
Good understanding of process orientation, understanding of project management techniques, methodologies, and best practices.
U.S. Applicants Only
The estimated salary range for this position is $127,900.00 to $ 205,000.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity.Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401(k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.
Work Hours
Varies upon the needs of the department.
Travel Requirements
This position requires travel 5-10% of the time.
Mental/Physical Requirements
This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.
Visa is an EEO Employer
Qualified applicants will receive consideration for employment without regard to race, color religion, sex, national origin, sexual orientation, gender identity, disability or protect veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with the EEOC guidelines and applicable local law.

What Visa employees say

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Hours and flexibility

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About Visa

Sourced by ZipRecruiter

Visa is a global leader in digital payments, facilitating over 215 billion transactions annually across more than 200 countries and territories. Our mission is to connect the world through an innovative, reliable, and secure payments network, empowering individuals, businesses, and economies to thrive. When you become a part of Visa, you join a purpose-driven culture that values growth, embraces diversity, and recognizes the significance of your contributions. We believe in creating inclusive economies that uplift everyone, everywhere. Your work at Visa will directly impact billions of people worldwide, enabling access to financial services and shaping the future of money movement.

Industry

Finance and insurance

Company size

10,000+ Employees

Headquarters location

San Francisco, CA, US

Year founded

1958

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