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Support Manager Jobs in Kyle, TX (NOW HIRING)

Base Power Company

Support Operations

Austin, TX · On-site

Understand support performance end to end-track it closely, catch problems early, and act fast when something's at risk. * Forecast what the team will need to handle what's coming, and make sure ...

Base Power Company

Support Operations

Austin, TX · On-site

Understand support performance end to end--track it closely, catch problems early, and act fast when something's at risk. * Forecast what the team will need to handle what's coming, and make sure ...

Base Power Company

Support Operations

Austin, TX · On-site

Understand support performance end to end-track it closely, catch problems early, and act fast when something's at risk. * Forecast what the team will need to handle what's coming, and make sure ...

BasePower

Support Operations

Austin, TX · On-site

Understand support performance end to end-track it closely, catch problems early, and act fast when something's at risk. * Forecast what the team will need to handle what's coming, and make sure ...

Revel Staffing

IT Support Supervisor

Austin, TX · Remote

$80K - $115K/hr

Monitor team performance, manage schedules and assignments, and prioritize workloads * Promote a ... Ensure support activities align with healthcare regulations, privacy standards, and organizational ...

CharterUP

Staff Product Manager - Pricing

Austin, TX · On-site

About the Role As a Staff Product Manager - Pricing at CharterUP , you'll join a lean, high-impact ... Medical, dental, and vision insurance, mental health support, virtual care, gym discounts, and ...

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Showing results 21-40

All JobsSupport JobsSupport Manager JobsSupport Manager Jobs in Kyle, TX

Support Manager information

See Kyle, TX salary details

$21.6K

$65.2K

$116.1K

How much do support manager jobs pay per year?

As of Aug 12, 2026, the average yearly pay for support manager in Kyle, TX is $65,152.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,300.00 and $87,300.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.
What are the most commonly searched types of Support jobs in Kyle, TX? The most popular types of Support jobs in Kyle, TX are:
What cities near Kyle, TX are hiring for Support Manager jobs? Cities near Kyle, TX with the most Support Manager job openings:
Support Manager jobs near you
Infographic showing various Support Manager job openings in Kyle, TX as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $65,152 per year, or $31.3 per hour.

Manager, Advisor Platform Production Support and Integrations

Kestra Financial

Austin, TX • On-site

Full-time

Re-posted 23 days ago

Job description

Job Summary:
Kestra Financial offers industry-leading wealth management platforms for independent wealth management professionals nationwide. They are seeking a strategic, execution-oriented Product Manager to own Platform Production Support and Integrations with third-party vendors, focusing on driving platform reliability and shaping integrations roadmap.
Responsibilities:
• Own the platform production support product vision and roadmap, aligning reliability and support outcomes with corporate objectives and measurable business impact.
• Define and evolve the production support operating model (intake, triage, escalation, incident communications, and handoffs across engineering, service desk, and business teams).
• Establish and manage reliability metrics (SLAs/SLOs/SLIs), error budgets, and health dashboards; regularly report service performance and improvement plans to stakeholders.
• Lead incident and problem-management practices including severity definitions, on-call readiness, post-incident reviews, root-cause analysis (RCA), and tracking corrective/preventive actions to completion.
• Own the platform integrations roadmap with third-party vendors, including intake/prioritization, functional and non-functional requirements, and value measurement.
• Manage vendor integration delivery and operations: API/contract standards, security and compliance reviews, testing/certification, release readiness, change management, and ongoing vendor performance (availability, latency, defects, and support responsiveness).
• Proven ability to lead product strategy and execution while operating effectively in a production environment (tradeoffs, prioritization under pressure, and crisp decision-making).
• Strong understanding of production support disciplines (incident, problem, and change management) and familiarity with SRE/ITIL concepts.
• Experience delivering platform integrations with third-party vendors, including APIs, data exchange patterns, and integration testing/certification practices.
• Strong stakeholder management and incident communications skills, with the ability to translate technical issues into clear business impact and updates.
• Demonstrated ability to create operating mechanisms (runbooks, playbooks, support workflows) and drive continuous improvement through data and retrospectives.
• Vendor-management skills, including partnering on roadmaps, setting expectations, and holding vendors accountable to service levels and remediation timelines.
• Strong analytical skills with experience defining and monitoring KPIs (availability, incident trends, MTTR, defect escape rate, integration throughput, and adoption).
• Ability to partner deeply with engineering on architecture tradeoffs (resiliency, observability, scalability) and to influence without formal authority across multiple teams.
Qualifications:
Required:
• 5+ years of product management experience, with demonstrated delivery of platform capabilities in a cross-functional environment.
• Bachelor’s degree or equivalent work experience in Business, Information Systems, Computer Science, or related field (advanced degree a plus).
• Experience partnering with production support, NOC/service desk, or SRE/operations teams; comfort participating in incident response and driving post-incident improvements.
• Proven ability to lead product strategy and execution while operating effectively in a production environment (tradeoffs, prioritization under pressure, and crisp decision-making).
• Strong understanding of production support disciplines (incident, problem, and change management) and familiarity with SRE/ITIL concepts.
• Experience delivering platform integrations with third-party vendors, including APIs, data exchange patterns, and integration testing/certification practices.
• Strong stakeholder management and incident communications skills, with the ability to translate technical issues into clear business impact and updates.
• Demonstrated ability to create operating mechanisms (runbooks, playbooks, support workflows) and drive continuous improvement through data and retrospectives.
• Vendor-management skills, including partnering on roadmaps, setting expectations, and holding vendors accountable to service levels and remediation timelines.
• Strong analytical skills with experience defining and monitoring KPIs (availability, incident trends, MTTR, defect escape rate, integration throughput, and adoption).
• Ability to partner deeply with engineering on architecture tradeoffs (resiliency, observability, scalability) and to influence without formal authority across multiple teams.
Preferred:
• Experience delivering and operating third-party integrations (vendor management, API/data contracts, security/compliance reviews, and release/change management) strongly preferred.
Company:
Kestra Financial provides a leading independent advisor platform. Founded in 1996, the company is headquartered in Austin, USA, with a team of 201-500 employees. The company is currently Growth Stage.

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