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Support Manager Jobs in Humble, TX (NOW HIRING)

ERMC

Technical Support Manager

Houston, TX · On-site

Requirements and Description ERMC is looking for a qualified Technical Support Manager to perform all maintenance related work assignments to ensure all facilities & equipment are properly maintained ...

Apave

Account Support Manager

Houston, TX · On-site

The Account Support Manager works closely with Operations, Business Development, Project Management, Billing, Human Resources, Quality, and Safety to coordinate resources, address customer needs ...

Fairstead ESC LLC

Portfolio Support Manager

Houston, TX · On-site

The Portfolio Support Manager provides high-level administrative, operational, and analytical support to Senior Regional Managers and their team of Regional Managers within a multi-state affordable ...

Fairstead ESC LLC

Portfolio Support Manager

Houston, TX · On-site

The Portfolio Support Manager provides high-level administrative, operational, and analytical support to Senior Regional Managers and their team of Regional Managers within a multi-state affordable ...

Fairstead ESC LLC

Portfolio Support Manager

Houston, TX · On-site

The Portfolio Support Manager provides high-level administrative, operational, and analytical support to Senior Regional Managers and their team of Regional Managers within a multi-state affordable ...

Fairstead ESC LLC

Portfolio Support Manager

Houston, TX · On-site

The Portfolio Support Manager provides high-level administrative, operational, and analytical support to Senior Regional Managers and their team of Regional Managers within a multi-state affordable ...

Fairstead ESC LLC

Portfolio Support Manager

Houston, TX · On-site

The Portfolio Support Manager provides high-level administrative, operational, and analytical support to Senior Regional Managers and their team of Regional Managers within a multi-state affordable ...

Apave

882 - Account Support Manager

Houston, TX · On-site

The Account Support Manager works closely with Operations, Business Development, Project Management, Billing, Human Resources, Quality, and Safety to coordinate resources, address customer needs ...

Nrg Bluewater Wind

Manager, Generation Support

Houston, TX · On-site

$110 - $170/hr

Support the M&A process for asset sales, * Develop, manage, and track the plant AIP metric process, * Summarize and present monthly, quarterly, and annual performance metric reporting, * Utilize data ...

Archer Systems

Manager of End User Support

Houston, TX · On-site

The Manager of End User Support leads ARCHER Systems' end-user support function and ensures a consistent, high-quality support experience across all locations and remote users. This is a player/coach ...

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All JobsSupport JobsSupport Manager JobsSupport Manager Jobs in Humble, TX

Support Manager information

See Humble, TX salary details

$19.4K

$58.6K

$104.5K

How much do support manager jobs pay per year?

As of Aug 24, 2026, the average yearly pay for support manager in Humble, TX is $58,631.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,300.00 and $78,600.00 per year, depending on experience, location, and employer.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

How much do support managers make in the US?

Support managers in the US typically earn an average salary ranging from $50,000 to $80,000 per year, depending on experience, industry, and location. Senior support managers or those in larger organizations may earn higher salaries, often exceeding $100,000 annually. Compensation can also include bonuses and benefits related to team size and technical expertise.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.

What are the most commonly searched types of Support jobs in Humble, TX?

The most popular types of Support jobs in Humble, TX are:

What cities near Humble, TX are hiring for Support Manager jobs?

Cities near Humble, TX with the most Support Manager job openings:

Support Manager jobs near you
Infographic showing various Support Manager job openings in Humble, TX as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $58,631 per year, or $28.2 per hour.

Technical Support Manager

ERMC

Houston, TX • On-site

Full-time

Re-posted 21 days ago

Job description

Requirements and Description
ERMC is looking for a qualified Technical Support Manager to perform all maintenance related work assignments to ensure all facilities & equipment are properly maintained in a safe and reliable working order. Main focus will be to resolve all Conveyor & Passenger Boarding Bridge system issues.
**This is a traveling position**
Job Requirements:
  • Assist team members across all sites with troubleshooting either over the phone or in certain circumstances perform emergency travel to help restore equipment.
  • Train Team members to perform proper PMs and Corrective Maintenance Repairs to Passenger Boarding Bridges and Conveyor system at all locations as needed.
  • Maintains high quality appearance of the equipment and facility.
  • Updates maintenance work assignment records via the computerized maintenance management system.
  • Perform minor welding tasks with electrical welding equipment on mild steels and be knowledgeable of all safety practices relating to welding processes.
  • Resolves all conveyor system and Passenger Boarding Bridge variations and malfunctions that involve the conveyor controls or bridge controls and computer control system.
  • Troubleshoots complex electrical controls on both BHS and PBB Equipment
  • Installs electrical circuitry and control components.
  • Recommends purchases and stocking levels for critical parts and supplies
Technical Support Manager Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
  • Able to build solid, effective working relationships with others.
  • Able to analyze and resolve complex issues and problems in a sound and timely fashion.
  • Able to constructively work under stress and pressure when faced with high workloads and deadlines.
  • Able to answer the phone and greet the public in a friendly and courteous manner 24/7.
  • Able to adjust readily to change and adapt as needed. Able to lift and move up to 50 lbs. Able to lift and move up to 75 lbs.
  • Able to effectively use relevant material handling equipment.
  • Able to execute oral and written instructions and to request clarification when needed.
  • Able to identify needs and opportunities and develop action plans to address. Able to read blueprints
  • Able to recognize and attend to important details with accuracy and efficiency.
  • Able to remain on feet for extended periods of time.
  • Able to serve as a resource to others in the resolution of complex problems and issues.
  • Able to troubleshoot system-related problems and communicate with team members for a proper resolution.
  • Able to use relevant computer system applications (which may include spreadsheets, word processors, databases, etc.) at a basic level.
  • Able to maintain confidentiality of sensitive information.
  • Able to perform basic mathematical calculations. Knowledge and/or expertise in related area of responsibility. Knowledge of occupational hazards of the trade and necessary safety precautions.
  • Must have completed classroom training or its equivalent on electrical controls.
  • Must have experience repairing and maintaining complex high volume conveyor equipment.
  • Must have training or equivalent for basic AC & DC electricity.
  • Experience repairing and maintaining basic mechanical devices required.
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About ERMC

Sourced by ZipRecruiter

Industry

Facilities support services

Company size

1,001 - 5,000 Employees

Headquarters location

Chattanooga, TN, US

Year founded

1975

Social media

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