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Support Manager Jobs in Canal Fulton, OH (NOW HIRING)

IDEX

Logistics Support Specialist

Wooster, OH · On-site

Support daily shipping needs by scheduling trucks. * Maintain inventory of shipping supplies and ... Assisting with the management of daily operational activities * Troubleshoot issues with Precision ...

chicosfas

Support Associate - Soma

Akron, OH · On-site

$11 - $13.75/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture ... Manages Complexity - Making sense of complex, high quantity, and sometimes contradictory ...

chicosfas

Support Associate - Soma

Akron, OH · On-site

$11 - $13.75/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture ... Manages Complexity - Making sense of complex, high quantity, and sometimes contradictory ...

Chico's FAS, Inc.

Support Associate - Soma

Akron, OH · On-site

$11 - $13.75/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture ... Manages Complexity - Making sense of complex, high quantity, and sometimes contradictory ...

Chico's FAS

Support Associate - Soma

Akron, OH

$11 - $13.75/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture ... Manages Complexity - Making sense of complex, high quantity, and sometimes contradictory ...

comtecinfo

IT Support/Network Systems Support

Akron, OH · On-site

SNOC provides continuous proactive monitoring and first level admin support of the Client IT systems including servers, network devices, applications, databases, voice systems and energy management ...

Jarrett

Network & Server Support

Orrville, OH · On-site

Manage and maintain Windows Server environments, including physical and virtual machines hosted in Microsoft Hyper-V. * Support all Hyper-V virtualization operations -- VM provisioning, live ...

Javitch Block LLC

Operations Support Specialist

Fairlawn, OH · On-site

$46K - $62K/yr

Operations Support Specialist The Operations Support Specialist is a vital part of our team ... Use case management system to request, prepare, and manage legal documents to ensure successful ...

OneEighty

SHELTER SUPPORT SPECIALIST

Wooster, OH · On-site

$15/hr

We are seeking to hire PRN (as needed), Shelter Support Specialists to provide case management and crisis intervention for survivors of domestic violence and to oversee the general functioning of the ...

Javitch Block LLC

Operations Support Specialist

OH · On-site

$49K - $66K/yr

The Operations Support Specialist is a vital part of our team performing various functions to ... Use case management system to request, prepare, and manage legal documents to ensure successful ...

Anew Behavioral Health

Peer Recovery Support

Akron, OH · On-site

$16 - $18/hr

Support clients in identifying and managing triggers, high-risk situations, and cravings. * Maintain accurate, timely, and confidential records of interactions with clients, documenting progress and ...

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Support Manager information

See Canal Fulton, OH salary details

$20.6K

$62.2K

$110.8K

How much do support manager jobs pay per year?

As of Aug 8, 2026, the average yearly pay for support manager in Canal Fulton, OH is $62,180.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,500.00 and $83,300.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.
What cities near Canal Fulton, OH are hiring for Support Manager jobs? Cities near Canal Fulton, OH with the most Support Manager job openings:
Support Manager jobs near you
Infographic showing various Support Manager job openings in Canal Fulton, OH as of June 2026, with employment types broken down into 1% As Needed, 86% Full Time, 7% Part Time, 1% Temporary, and 5% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $62,180 per year, or $29.9 per hour.

Customer Service Specialist I -Bilingual Preferred

i3 Verticals

Canton, OH • On-site, Remote

$16 - $20.50/hr

Full-time

Posted 20 days ago

i3 Verticals rating

7.6

Company rating: 7.6 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

153rd of 242 rated software companies

Job description

JOB TITLE: Customer Service Specialist

DEPARTMENT: i3 Education

REPORTS TO: Customer Service Team Lead

JOB LOCATION: Canton, Ohio/ Remote

SUMMARY OF POSITION:

The Customer Service Specialist position is a key team member of the Support Team within the Business Operations unit at PaySchools.  This position reports to the Customer Service Team Lead. 

The primary function of this position is to support customers (K12 school districts) of our various online payment software. This individual should have solid written and verbal soft skills, and be proficient on a computer, especially with the Microsoft Office suite.  The individual should also have PaySchools solution knowledge as outlined below or equivalent industry knowledge.

ESSENTIAL DUTIES & RESPONSIBILITIES:

  • Demonstrate an excellent quality of support to our customers (customer first approach).
  • Embrace a positive team environment.
  • Email and phone support of the below listed products to our customers.
    • High availability for support contact to ensure timely and accurate response to all inquiries.
    • Respond to inquiries for support requests from customers concerning on-line payments and POS
    • Utilizes phone, email and remote connections to investigate customer issues.
  • Apply Payment Refunds when warranted.
  • Collect NSF or bad account ACH payments
  • Diagnose underlying cause of customer issues or performance issues.
  • Evaluate ongoing support issues, and look for ways to suggest preventative measures.
  • Create and maintain documentation to assist in future problem resolution.
  • Other as directed by the Support Team Lead or Support Manager.

MINIMUM QUALIFICATIONS (EDUCATION AND EXPERIENCE):

  • High school Diploma or GED required.
  • Good written and verbal soft skills.
  • Comfortable on a computer and experience with Microsoft Office.
  • Friendly and courteous demeanor

Proficient in supporting the following i3 Education solutions:(or sufficient industry knowledge) (Training Provided)

  • Online Payments: PaySchools Central, SchoolPay, Local Level

Physical Demands and Work Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice.

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