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Support Manager Jobs in Barrie, ON (NOW HIRING)

Cronos Group Inc.

Supply Chain Planner

Stayner, ON

CA$75K - CA$85K/yr

Support manager with capacity planning and risk analysis. * Support continuous improvement and ERP/planning system enhancements. * Support implementation of Material Resource Planning function in SAP.

Desjardins Group

IT Support, Technician

Aurora, ON · Remote

You research and analyze processes, information management and data processing. You draw on your ... Support calls, chats and web ticket contact types from users * Resolve requests and incidents or ...

The Cronos Group,

Supply Chain Planner

Stayner, ON · On-site

CA$75K - CA$85K/yr

Support manager with capacity planning and risk analysis. * Support continuous improvement and ERP/planning system enhancements. * Support implementation of Material Resource Planning function in SAP.

Recovery Focus

Recovery Support Volunteer

Bradford, ON · On-site

Supporting the management of Opioid Substitution Treatment (OST) involving controlled drugs, in line with relevant policies and procedures * Supporting staff with admin responsibilities such as ...

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All JobsSupport JobsSupport Manager JobsSupport Manager Jobs in Barrie, ON

Support Manager information

See Barrie, ON salary details

$23.7K

$50.9K

$90.1K

How much do support manager jobs pay per year?

As of Aug 19, 2026, the average yearly pay for support manager in Barrie, ON is $50,910.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,764.00 and $55,891.00 per year, depending on experience, location, and employer.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

How much do support managers make in the US?

Support managers in the US typically earn an average salary ranging from $50,000 to $80,000 per year, depending on experience, industry, and location. Senior support managers or those in larger organizations may earn higher salaries, often exceeding $100,000 annually. Compensation can also include bonuses and benefits related to team size and technical expertise.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.

What cities near Barrie, ON are hiring for Support Manager jobs?

Cities near Barrie, ON with the most Support Manager job openings:

Support Manager jobs near you
Infographic showing various Support Manager job openings in Barrie, ON as of August 2026, with employment types broken down into 71% Full Time, 23% Part Time, 2% Temporary, and 4% Contract. Highlights an 96% In-person, and 4% Hybrid job distribution, with an average salary of $50,910 per year, or $24.5 per hour.

Supply Chain Planner

Cronos Group Inc.

Stayner, ON

CA$75K - CA$85K/yr

Full-time

Re-posted 7 days ago

Job description

Cronos is an innovative global cannabinoid company committed to building disruptive intellectual property by advancing cannabis research, technology, and product development. With a passion to responsibly elevate the consumer experience, Cronos is building an iconic brand portfolio. Cronos’ diverse international brand portfolio includes Spinach®, PEACE NATURALS® and Lord Jones®. For more information about Cronos and its brands, please visit: https://thecronosgroup.com/. 

At Cronos Group, we hire talented people who thrive on solving difficult problems and give them the opportunity to hone new skills and approaches. If you want to play a part in shaping an innovative industry and help build a historically significant company, we want to meet you.

If you are analytical, detail-oriented, and a natural problem-solver, then this is the job for you! As the Supply Chain Planner you will be responsible for analyzing supply chain data to align and balance demand forecasts with supply and inventory plans. You will monitor key performance metrics, identify trends and risks across the supply chain, and translate data into actionable and attainable supply plans and production schedules. Mainly responsible for creating and maintaining detailed production plans and schedules, ensuring accuracy of scheduling activities throughout the production facility. You will partner closely with Procurement, Quality, Logistics, and Customer Service to keep supply aligned with demand and meet all customer requirements on time and in full. The ideal candidate is energetic, collaborative, and forward- thinking. Reporting to the Master Scheduling Manager, the primary focus is ensuring the customer service target is met. 

This position is full time based out of Stayner, ON.

What you’ll be doing:

  • Analyze inventory, and demand trends to develop and continuously refine supply plans on a weekly basis.
  • Maintain accurate Master Production Schedule for a wide range of products and SKUs to ensure appropriate inventory levels on semi-finished and finished goods.
  • Create, issue and manage work orders for production and final packaging as assigned daily.
  • Monitor shop floor status to align schedules appropriately.
  • Understand production floor capabilities, material flow and impact of production plan changes to the broader operational organization.
  • Monitor department KPIs for work order issuance, planning accuracy and On-Time In-Full order status, including building recurring reports and dashboards.
  • Investigate supply chain variances, stockouts, and disruptions, and recommend data-driven corrective actions.
  • Understand inventory positions and allocation constraints based on customer requirements and internal planning
  • Coordinate material transitions for new products, including determining initial safety stocks and production plans for launches; communicate plans and needs with internal and external stakeholders.
  • Partner with Material Planning, Quality, Customer Service, Trade Marketing, Sales, Demand planning to understand market demands, regulatory impacts, new products.
  • Support manager with capacity planning and risk analysis.
  • Support continuous improvement and ERP/planning system enhancements.
  • Support implementation of Material Resource Planning function in SAP.
  • Other duties as assigned.

You’ll need to have:

  • Bachelor’s degree in supply chain management, Business, Operations, or a related field.
  • 3+ years of experience in supply chain analysis, planning, or a related analytical role.
  • Advanced proficiency in Microsoft Excel (pivot tables, advanced formulas); experience with Power BI or Tableau is an asset.
  • Experience with ERP/MRP systems (SAP preferred).
  • Strong analytical and problem-solving skills, with the ability to translate data into actionable insights.
  • APICS/CPIM, CSCP, or similar certification is an asset.
  • Excellent communication skills, with experience presenting findings to leadership.
 Salary range: $75,000 - $85,000 (Stayner, Ontario*) per year
 
The actual compensation offered will be based on factors such as the candidate’s experience, skills, qualifications, geographic location, applicable market data, internal equity, and business needs, and may vary within the stated range. This role may be eligible for bonus, incentive compensation, or other variable pay in accordance with applicable company plans."
 
We are committed to fostering a diverse and inclusive work environment, and we welcome and encourage applications from people with disabilities and people with diverse backgrounds, identities, and cultures. For candidates with disabilities, accommodations are available upon request in all phases of the selection process. 

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