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Support Manager Jobs in Cambridge, ON (NOW HIRING)

CarePartners

Personal Support Manager - RN/ RPN

Guelph, ON · Hybrid

CA$63K - CA$80K/yr

The primary role of the Personal Support Manager is to provide effective coordination and supervision of the delivery of Community Health Services. This is a Full-Time position. Hours of work will be ...

Open Text Inc.

Manager, Premium Support

Waterloo, ON

CA$92K - CA$138K/yr

YOUR IMPACT As a Premium Support Delivery Manager, you will manage customer delivery and success at assigned Premium Support accounts within a defined regional CMT(s) or product BU(s), with the goal ...

New

CarePartners

Personal Support Manager - RN/ RPN

Waterloo, ON · On-site

CA$63K - CA$80K/yr

The primary role of the Personal Support Manager is to provide effective coordination and supervision of the delivery of Community Health Services. This is a Full-Time position. Hours of work will be ...

Magnet Forensics

Manager, IT Support

Waterloo, ON · Hybrid

CA$100K - CA$150K/yr

We are seeking a customer-focused Manager, IT Support to lead a globally distributed team in delivering reliable, responsive support to employees. This role combines people leadership, technical ...

CarePartners

Personal Support Worker (PSW)

Acton, ON · On-site

CA$20.96 - CA$23.20/hr

... Manager. We are looking for Personal Support Workers (PSWs) to help us bring patient and family-centered care to in patients in the Acton/Georgetown area. Are you someone we should meet? What We ...

CarePartners

Personal Support Worker (PSW)

Georgetown, ON

CA$20.96 - CA$23.20/hr

... Manager. We are looking for Personal Support Workers (PSWs) to help us bring patient and family-centered care to in patients in the Acton/Georgetown area. Are you someone we should meet? What We ...

CarePartners

Personal Support Worker (PSW)

Burlington, ON

CA$20.96 - CA$23.20/hr

... Manager. We are looking for Personal Support Workers (PSWs) to help us bring patient and family-centered care to in patients in the Burlington, ON area. Are you someone we should meet? What We Offer ...

CarePartners

Personal Support Worker (PSW)

Rockwood, ON · On-site

CA$20.96 - CA$23.20/hr

... Manager. We are looking for Personal Support Workers (PSWs) to help us bring patient and family-centered care to in patients in the Wellington area. Are you someone we should meet? What We Offer ...

CarePartners

Personal Support Worker (PSW)

Oakville, ON

CA$20.96 - CA$23.20/hr

... Manager. We are looking for Personal Support Workers (PSWs) to help us bring patient and family-centered care to in patients in the Oakville area. Are you someone we should meet? What We Offer ...

CarePartners

Personal Support Worker (PSW)

Erin, ON

CA$20.96 - CA$23.20/hr

... Manager. We are looking for Personal Support Workers (PSWs) to help us bring patient and family-centered care to in patients in the Wellington area. Are you someone we should meet? What We Offer ...

CarePartners

Personal Support Worker (PSW)

Fergus, ON

CA$20.96 - CA$23.20/hr

... Manager. We are looking for Personal Support Workers (PSWs) to help us bring patient and family-centered care to in patients in the Wellington - Fergus, Elora, Palmerston, Mount Forest, North ...

CarePartners

Personal Support Worker (PSW)

Elora, ON · On-site

CA$20.96 - CA$23.20/hr

... Manager. We are looking for Personal Support Workers (PSWs) to help us bring patient and family-centered care to in patients in the Wellington - Fergus, Elora, Palmerston, Mount Forest, North ...

CarePartners

Personal Support Worker (PSW)

Guelph, ON

CA$20.96 - CA$23.20/hr

... Manager. We are looking for Personal Support Workers (PSWs) to help us bring patient and family-centered care to in patients in the Wellington area. Are you someone we should meet? What We Offer ...

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Showing results 1-20

All JobsSupport JobsSupport Manager JobsSupport Manager Jobs in Cambridge, ON

Support Manager information

See Cambridge, ON salary details

$22.2K

$47.7K

$84.5K

How much do support manager jobs pay per year?

As of Sep 8, 2026, the average yearly pay for support manager in Cambridge, ON is $47,749.00, according to ZipRecruiter salary data. Most workers in this role earn between $35,420.00 and $52,422.00 per year, depending on experience, location, and employer.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

How much do support managers make in the US?

Support managers in the US typically earn an average salary ranging from $50,000 to $80,000 per year, depending on experience, industry, and location. Senior support managers or those in larger organizations may earn higher salaries, often exceeding $100,000 annually. Compensation can also include bonuses and benefits related to team size and technical expertise.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.

What job categories do people searching Support Manager jobs in Cambridge, ON look for?

The top searched job categories for Support Manager jobs in Cambridge, ON are:

What cities near Cambridge, ON are hiring for Support Manager jobs?

Cities near Cambridge, ON with the most Support Manager job openings:

Support Manager jobs near you
Infographic showing various Support Manager job openings in Cambridge, ON as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $47,749 per year, or $23 per hour.

Personal Support Manager - RN/ RPN

CarePartners

Waterloo, ON • Hybrid

CA$63K - CA$80K/yr

Full-time

Medical, Dental

Re-posted 9 days ago

Job description

Overview

We are currently looking for someone to join our dynamic Leadership Team in the role of Personal Support Manager. The primary role of the Personal Support Manager is to provide effective coordination and supervision of the delivery of Community Health Services. 

This is a Full-Time position. Hours of work will be Monday-Friday as well as participation in the Branch Manager On-Call, which includes evenings and weekends on a rotational basis.

This position will be working out of our Waterloo Office as well as working out in the Waterloo- Wellington Community. 

What We Offer

  • Competitive salary, comprehensive health and dental benefits
  • Other employment perks such as Employee Assistance Program, Perkopolis, Rewards Points
  • $1500 signing bonus, payable after 6 months of work
  • Flexible work from home arrangements supporting employee work life balance
  • Inspiring leadership and opportunities for professional growth
  • Supportive & dedicated Safety Health & Wellness team & Pandemic Response team
  • Interprofessional collaboration with our Professional Practice Research & Education Team
  • This position offers a competitive compensation grid, with salary progression based on hours worked and role-specific criteria. The salary range is $63,043.50 to $80,457.00, and placement within the grid will be determined in accordance with company policies and procedures, as well as the candidate’s knowledge, skills, qualifications, and relevant experience.

    • What The Role Involves

    Our leadership team plays a critical role in providing high quality patient care, mentoring our health care teams and inspiring others.

  • Provides coordination, supervision, and coaching to the Community Support Workers in the field.
  • Develops and maintains an effective Care Plan with respect to Community Health Services, independently or in cooperation with the Ontario Health atHome.
  • Keeps abreast of policies outlined in the Regulated Health Professions Act and Community Health Services best practices and monitoring employee performance.
  • Promotes and markets Community Health Services and maintains positive public relations.
  • Provides active guidance for workplace Health and Safety.
  • Performs other duties as required.

    • What You Bring

  • Registered Nurse (RN) or Registered Practical Nurse (RPN) degree or diploma
  • 3 - 5 years of job-related experience or an equivalent combination of education and experience
  • Registration with the College of Nurses of Ontario (CNO)
  • Experience in a community healthcare environment considered an asset
  • Experience in a formal leadership role considered an asset
  • Proven computer skills, including email, word processing, work scheduling systems
  • Thorough knowledge of case management skills and nursing processes and practices
  • Vehicle is required and some regular travel is required
  • Leadership and people management skills are an asset
  • Excellent English verbal and written communication skills
  • French language skills are an asset
  • Current CPR Certification
  • Clear Background and Vulnerable Sector Check

    • CarePartners In Your Community

    In addition to providing home-based health care, CarePartners also serves the community through clinics, transitional care units, and provides relief in retirement homes and shared care settings. Through our Community Nursing Services outreach program, we’ve been organizing staff-led medical care and clinics in countries with poor access to health care since 2009.

    Accessibility

    CarePartners welcomes and encourages applicants from people with disabilities. Candidates can request accommodations at any time in the hiring process.

    Artificial Intelligence

    CarePartners uses iCIMs as part of our recruitment and hiring process. While we incorporate select Artificial Intelligence (AI) features to enhance process efficiency, we remain committed to human-led decision making. All AI-generated outputs are subject to human review to ensure accuracy and fairness.

    This job posting is available due to an existing vacancy.

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