Join Apple, and help us leave the world better than we found it. Product Insights Support Engineering forms the essential link between users and engineering teams. As a member of the team, you will ...
Join Apple, and help us leave the world better than we found it. Product Insights Support Engineering forms the essential link between users and engineering teams. As a member of the team, you will ...
Product Support Engineer 4
Austin, TX · On-site
$100 - $125/hr
The impact you'll make As a Regional Product Support Engineer at Lam, you're the backbone of technical support for field engineers, technicians, and product support personnel in the region. Your ...
Product Support Engineer 4
Austin, TX · On-site
$100 - $125/hr
The impact you'll make As a Regional Product Support Engineer at Lam, you're the backbone of technical support for field engineers, technicians, and product support personnel in the region. Your ...
Product Support Engineer 4
Austin, TX · On-site
The impact you'll make As a Regional Product Support Engineer at Lam, you're the backbone of technical support for field engineers, technicians, and product support personnel in the region. Your ...
Product Support Engineer 4
Austin, TX · On-site
The impact you'll make As a Regional Product Support Engineer at Lam, you're the backbone of technical support for field engineers, technicians, and product support personnel in the region. Your ...
Product Support Engineer 4
Austin, TX · On-site
The impact you'll make As a Regional Product Support Engineer at Lam, you're the backbone of technical support for field engineers, technicians, and product support personnel in the region. Your ...
Product Support Engineer 4
Austin, TX · On-site
The impact you'll make As a Regional Product Support Engineer at Lam, you're the backbone of technical support for field engineers, technicians, and product support personnel in the region. Your ...
Customer Support Engineer
Austin, TX · On-site
$33.75 - $57.36/hr
... Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and ...
Customer Support Engineer
Austin, TX · On-site
$33.75 - $57.36/hr
... Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and ...
Customer Support Engineer - PCB
Austin, TX · On-site
$29.19 - $49.62/hr
... Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and ...
Customer Support Engineer - PCB
Austin, TX · On-site
$29.19 - $49.62/hr
... Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and ...
Product Support Engineer 3
Austin, TX · On-site
$100 - $125/hr
Impact As a Regional Product Support Engineer at Lam, you're the backbone of technical support for field engineers, technicians, and product support personnel in the region. Your expertise is crucial ...
Product Support Engineer 3
Austin, TX · On-site
$100 - $125/hr
Impact As a Regional Product Support Engineer at Lam, you're the backbone of technical support for field engineers, technicians, and product support personnel in the region. Your expertise is crucial ...
Technical Support Engineer II
Austin, TX · On-site
The Opportunity We are seeking a highly motivated and talented Technical Support Engineer II to work directly with customers and cross-functional teams on daily support and operational tasks. In this ...
Technical Support Engineer II
Austin, TX · On-site
The Opportunity We are seeking a highly motivated and talented Technical Support Engineer II to work directly with customers and cross-functional teams on daily support and operational tasks. In this ...
The Opportunity We are seeking a highly motivated and talented Technical Support Engineer II to work directly with customers and cross-functional teams on daily support and operational tasks. In this ...
Quick apply
The Opportunity We are seeking a highly motivated and talented Technical Support Engineer II to work directly with customers and cross-functional teams on daily support and operational tasks. In this ...
Customer Support Engineer
Austin, TX · On-site
$33.75 - $57.36/hr
... Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and ...
Customer Support Engineer
Austin, TX · On-site
$33.75 - $57.36/hr
... Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and ...
Customer Support Engineer
Austin, TX · On-site
$33.75 - $57.36/hr
... Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and ...
Customer Support Engineer
Austin, TX · On-site
$33.75 - $57.36/hr
... Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and ...
Product Support Engineer 4
Austin, TX · Hybrid
The impact you'll make As a Regional Product Support Engineer at Lam, you're the backbone of technical support for field engineers, technicians, and product support personnel in the region. Your ...
Product Support Engineer 4
Austin, TX · Hybrid
The impact you'll make As a Regional Product Support Engineer at Lam, you're the backbone of technical support for field engineers, technicians, and product support personnel in the region. Your ...
Customer Support Engineer - PCB
Austin, TX · On-site
$29.19 - $49.62/hr
... Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and ...
Customer Support Engineer - PCB
Austin, TX · On-site
$29.19 - $49.62/hr
... Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and ...
Customer Support Engineer - PCB
$29.19 - $49.62/hr
... Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and ...
Customer Support Engineer - PCB
$29.19 - $49.62/hr
... Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and ...
Customer Support Engineer - PCB
Austin, TX · On-site
$29.19 - $49.62/hr
... Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and ...
Customer Support Engineer - PCB
Austin, TX · On-site
$29.19 - $49.62/hr
... Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and ...
Customer Support Engineer
Austin, TX · On-site
$33.75 - $57.36/hr
... Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and ...
Customer Support Engineer
Austin, TX · On-site
$33.75 - $57.36/hr
... Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and ...
Customer Support Engineer
Austin, TX · On-site
$33.75 - $57.36/hr
... Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and ...
Customer Support Engineer
Austin, TX · On-site
$33.75 - $57.36/hr
... Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and ...
Customer Support Engineer
Austin, TX · On-site
$33.75 - $57.36/hr
... Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and ...
Customer Support Engineer
Austin, TX · On-site
$33.75 - $57.36/hr
... Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and ...
Customer Support Engineer
Austin, TX · On-site
$33.75 - $57.36/hr
... Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and ...
Customer Support Engineer
Austin, TX · On-site
$33.75 - $57.36/hr
... Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and ...
Customer Support Engineer
$33.75 - $57.36/hr
... Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and ...
Customer Support Engineer
$33.75 - $57.36/hr
... Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and ...
Support Engineer information
See Pflugerville, TX salary details
$15.60 - $20
4% of jobs
$20 - $24.40
9% of jobs
$28.04 is the 25th percentile. Wages below this are outliers.
$24.40 - $28.80
14% of jobs
$28.80 - $33.20
15% of jobs
The median wage is $35.26 / hr.
$33.20 - $37.60
17% of jobs
$37.60 - $42
16% of jobs
$42.12 is the 75th percentile. Wages above this are outliers.
$42 - $46.40
9% of jobs
$46.40 - $50.79
7% of jobs
$50.79 - $55.19
4% of jobs
$55.19 - $59.59
3% of jobs
$59.59 - $63.99
1% of jobs
$15
$37
$63
How much do support engineer jobs pay per hour?
As of Sep 8, 2026, the average hourly pay for support engineer in Pflugerville, TX is $37.50, according to ZipRecruiter salary data. Most workers in this role earn between $27.79 and $43.85 per hour, depending on experience, location, and employer.
What is a support engineer?
Support Engineers are professionals who assist customers or internal users in resolving technical issues related to software, hardware, or IT systems. They diagnose problems, provide solutions, and ensure that technology products and services run smoothly. Support Engineers often use troubleshooting tools and documentation to address user concerns, and they may escalate complex issues to higher-level technical teams. Their goal is to deliver excellent customer service and maintain system reliability. They work in various industries, including IT, telecommunications, and software companies.
What are the key skills and qualifications needed to thrive as a support engineer?
To thrive as a Support Engineer, you need strong problem-solving abilities, technical knowledge of software and hardware, and often a degree in computer science or a related field. Familiarity with ticketing systems, remote diagnostic tools, and certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE) are typically required. Excellent communication, patience, and a customer-focused attitude help build trust and effectively resolve user issues. These skills are crucial for delivering timely technical support, ensuring customer satisfaction, and maintaining operational efficiency.
How does a support engineer typically collaborate with other departments to resolve complex customer issues?
Support Engineers frequently work closely with product development, quality assurance, and operations teams to address complex technical challenges faced by customers. When an issue extends beyond standard troubleshooting, they escalate cases internally, providing detailed diagnostics and customer context to ensure an efficient resolution. This cross-functional collaboration not only helps resolve customer issues faster but also contributes to product improvements and knowledge sharing across teams. Being proactive and clear in communication is key to successful interdepartmental collaboration in this role.
What is the difference between Support Engineer vs Technical Support Specialist?
| Aspect | Support Engineer | Technical Support Specialist |
|---|---|---|
| Required Credentials | Typically a degree in Computer Science or related field; certifications like CompTIA, Cisco, or Microsoft are common | Often similar credentials; certifications like CompTIA or vendor-specific ones are common |
| Work Environment | Involves troubleshooting complex technical issues, often in a technical or engineering team | Provides frontline support, often via phone, email, or chat, handling common user issues |
| Employer & Industry Usage | Used in IT, tech companies, and software firms for technical problem resolution | Common in customer service centers, IT support, and tech companies for user assistance |
Support Engineers and Technical Support Specialists share similar credentials and work environments, but Support Engineers typically handle more complex technical issues and work closely with development teams, while Technical Support Specialists focus on resolving routine user problems. Both roles are essential in tech support and customer service sectors.
How much do support engineers make?
Support engineers in general earn a median annual salary of around $70,000 to $90,000, depending on experience, certifications, and the industry. Salaries can be higher in major metropolitan areas and for those with specialized skills in troubleshooting, networking, or specific software tools.
What degree do I need to be a support engineer?
Support engineers typically hold at least a bachelor's degree in computer science, information technology, or a related field. Relevant skills such as troubleshooting, knowledge of operating systems, and certifications like CompTIA or Cisco can also be valuable for the role.
More about Support Engineer jobs
What job categories do people searching Support Engineer jobs in Pflugerville, TX look for?
The top searched job categories for Support Engineer jobs in Pflugerville, TX are:
What cities near Pflugerville, TX are hiring for Support Engineer jobs?
Cities near Pflugerville, TX with the most Support Engineer job openings:
Apple rating
8.1
Based on 684 frontline employees who took The Breakroom Quiz
6th of 30 rated technology retailers
Job description
Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there is no telling what you could accomplish. The people here at Apple don't just build products, they craft the kind of wonder that has revolutionized entire industries. It is the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it.
Product Insights Support Engineering forms the essential link between users and engineering teams. As a member of the team, you will support critical user studies by screening and classifying issues, analyzing data, and communicating directly with engineering and program partners. You will work across hardware operations, participant support, and data reporting, partnering closely with AppleCare Engineering and product engineering teams to close the loop between what users experience and what gets built.
If you are passionate about influencing product quality, comfortable working with unreleased hardware and software, and excited to apply analytical and communication skills to a broad range of products under development, this may be the job for you.
Description
As a Product Insights Support Engineer, you will act as a strong participant advocate and the essential link between our users and engineering teams. You will ensure feedback is actionable by troubleshooting hardware and software issues, analyzing data, and delivering key product feedback that helps Apple build better devices.
Minimum Qualifications
Bachelor's degree or equivalent practical experience.
2+ years of experience in product support engineering, quality assurance, or hardware/software test engineering, specifically involving pre-release or post-market consumer hardware and software issue investigation.
Background troubleshooting and isolating issues across both hardware and software, including determining root cause and documenting findings in writing for engineering teams.
Track record of analyzing structured data, such as issue tracking data, survey results, or usage data spanning multiple programs, to produce written reports that directly inform engineering, product, or program decisions.
Experience building recurring or live dashboards using Tableau or a comparable business intelligence tool.
Experience establishing new reporting processes, triage workflows, or quality metrics for product areas without existing frameworks.
Experience working with confidential, pre-release, or otherwise restricted materials, including a clear understanding of handling and disclosure protocols.
Preferred Qualifications
Ability to clearly explain technical concepts to audiences at all levels, including engineering and leadership.
Comfortable operating with ambiguity, managing multiple priorities, and adapting to evolving program needs.
Collaborative approach to building relationships across cross-functional teams.
Curiosity about artificial intelligence tools and an interest in exploring how they can improve triage, analysis, and reporting workflows.
Experience with bug tracking systems (such as Radar).
Product Insights Support Engineering forms the essential link between users and engineering teams. As a member of the team, you will support critical user studies by screening and classifying issues, analyzing data, and communicating directly with engineering and program partners. You will work across hardware operations, participant support, and data reporting, partnering closely with AppleCare Engineering and product engineering teams to close the loop between what users experience and what gets built.
If you are passionate about influencing product quality, comfortable working with unreleased hardware and software, and excited to apply analytical and communication skills to a broad range of products under development, this may be the job for you.
Description
As a Product Insights Support Engineer, you will act as a strong participant advocate and the essential link between our users and engineering teams. You will ensure feedback is actionable by troubleshooting hardware and software issues, analyzing data, and delivering key product feedback that helps Apple build better devices.
Minimum Qualifications
Bachelor's degree or equivalent practical experience.
2+ years of experience in product support engineering, quality assurance, or hardware/software test engineering, specifically involving pre-release or post-market consumer hardware and software issue investigation.
Background troubleshooting and isolating issues across both hardware and software, including determining root cause and documenting findings in writing for engineering teams.
Track record of analyzing structured data, such as issue tracking data, survey results, or usage data spanning multiple programs, to produce written reports that directly inform engineering, product, or program decisions.
Experience building recurring or live dashboards using Tableau or a comparable business intelligence tool.
Experience establishing new reporting processes, triage workflows, or quality metrics for product areas without existing frameworks.
Experience working with confidential, pre-release, or otherwise restricted materials, including a clear understanding of handling and disclosure protocols.
Preferred Qualifications
Ability to clearly explain technical concepts to audiences at all levels, including engineering and leadership.
Comfortable operating with ambiguity, managing multiple priorities, and adapting to evolving program needs.
Collaborative approach to building relationships across cross-functional teams.
Curiosity about artificial intelligence tools and an interest in exploring how they can improve triage, analysis, and reporting workflows.
Experience with bug tracking systems (such as Radar).
About Apple
Sourced by ZipRecruiter
Imagine what you could do here! At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. Dynamic, intelligent people and inspiring, innovative technologies are the norm here. The people who work here have reinvented entire industries with all Apple Hardware products. The same real passion for innovation that goes into our products also applies to our practices strengthening our dedication to leave the world better than we found it.
Industry
Computer and electronic product manufacturing
Company size
10,000+ Employees
Headquarters location
Cupertino, CA, US
Year founded
1976