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Support Developer Jobs in Worcester, MA (NOW HIRING)

Ascensus, LLC.

Principal DevOps Engineer

Newton, MA · On-site

$57.75 - $79.25/hr

Support high availability, disaster recovery, and business continuity strategies. Reliability ... Continuously optimize DevOps platforms and processes based on measurable outcomes. Required ...

ASCENSUS

Principal DevOps Engineer

Newton, MA · On-site

$57.75 - $79.25/hr

Support high availability, disaster recovery, and business continuity strategies. Reliability ... Continuously optimize DevOps platforms and processes based on measurable outcomes. Required ...

Savvy Staffing Solutions, LLC

Be Seen First

Administrative Assistant - Engineering Support

Sturbridge, MA · On-site

$24 - $26/hr

Support Engineering, IT, and Quality departments with daily tasks and special projects. * Gather engineering drawings, quote history, and pricing information for estimators. * Prepare RFQ packages ...

Ascensus

Principal DevOps Engineer

Newton, MA · On-site

$150 - $200/hr

Support high availability, disaster recovery, and business continuity strategies. * Provide ... Continuously optimize DevOps platforms and processes based on measurable outcomes. Required ...

Applause

IT Support Engineer I

Framingham, MA

$55K - $65K/yr

Reporting to the Service Desk Manager, the IT Support Engineer I will assist with day-to-day Service Desk operations including resolving support requests, imaging workstations, and provisioning and ...

Applause

IT Support Engineer I

Framingham, MA · On-site

$55K - $65K/yr

Reporting to the Service Desk Manager, the IT Support Engineer I will assist with day-to-day Service Desk operations including resolving support requests, imaging workstations, and provisioning and ...

CYNET SYSTEMS

Desktop Support

Stow, MA · On-site

$33 - $38/hr

Support maintenance and log history, device assignment tracking on all MFA devices. * Support SharePoint and Teams interface issues and requests, work with access issues, problem-solve sharing of ...

Materion

Engineering Support Specialist

Newton, MA

$32.44 - $40.07/hr

POSITION SUMMARY The Engineering Support Technician assists the Technology team by supporting BOMs, routings, engineering documentation, and SAP data management. This role helps maintain accurate ...

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Support Developer information

See Worcester, MA salary details

$38

$67

$81

How much do support developer jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for support developer in Worcester, MA is $67.14, according to ZipRecruiter salary data. Most workers in this role earn between $45.58 and $79.86 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a support developer, and why are they important?

To thrive as a Support Developer, you need a solid understanding of programming languages, debugging techniques, and problem-solving skills, often backed by a degree in computer science or a related field. Familiarity with ticketing systems, version control tools like Git, and experience with databases or APIs are typically required. Strong communication, patience, and teamwork are vital soft skills for collaborating with users and internal teams. These skills are crucial for efficiently resolving technical issues, maintaining software reliability, and ensuring high customer satisfaction.

What is a support developer?

A Support Developer is a software professional who assists customers or internal teams by troubleshooting and resolving technical issues related to software products or services. They often work closely with users to understand problems, analyze software behavior, and provide fixes or guidance. Support Developers may also collaborate with engineering teams to escalate and resolve complex bugs or feature requests. Their role bridges the gap between users and development, ensuring smooth software operation and customer satisfaction.

How does a support developer typically collaborate with other teams to resolve customer issues quickly?

Support Developers work closely with both the customer support and core engineering teams to address technical issues reported by clients. They often act as a bridge, translating customer feedback into actionable bug reports or feature requests, and may participate in daily stand-ups or cross-team meetings to prioritize urgent tickets. Effective communication and a problem-solving mindset are key, as Support Developers must balance customer needs with internal development timelines. This collaborative environment not only helps resolve issues faster but also provides opportunities to learn from various technical experts within the organization.
What cities near Worcester, MA are hiring for Support Developer jobs? Cities near Worcester, MA with the most Support Developer job openings:
Support Developer jobs near you
Infographic showing various Support Developer job openings in Worcester, MA as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 22% Part Time, and 6% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $139,695 per year, or $67.2 per hour.

Implementation & Support Engineer

Psyche Systems Corporation

Hopkinton, MA • Remote

$60K - $75K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 17 days ago

Job description

Overview

Plays a key role in supporting and implementing Laboratory Information System (LIS) environments for customers. This position serves as the primary technical point of contact throughout the implementation lifecycle, advising internal deployment teams and customers on supported infrastructure requirements, identifying workflow issues, and delivering effective technical solutions. The role also provides long-term support for LIS installations, client access to hosted products, and contributes to continuous process improvement. In addition, this individual provides backup to support a broad range of infrastructure technologies—including servers, virtualization, cloud services, security, and end-user systems—and may provide occasional on-site hardware support at the company’s data center.

Essential Functions and Responsibilities:

Position Requirements

  • Advise Deployment group and customers on supported infrastructure and system requirements for customer LIS installations
  • Serve as the technical POC throughout the implementation process, providing customer support as needed to properly build and implement their LIS
  • Identify installation workflow issues and provide alternate solutions as needed
  • Provide customers with local client installation instructions or our Hosted Access Guide
  • Long-term support of the LIS installation and client access to hosted products
  • Continually review internal procedures for process improvements
  • Being on call for client support (average rate of off-hours calls: one per quarter)
  • Receive on-the-job training to provide backup for infrastructure such as firewalls, vCenter, VDI, Azure backup, M365, Teams Voice, AV, Windows servers, AD/GPOs, SQL, staff helpdesk, etc.

Qualification Requirements

  • Experience as a System Administrator/Systems Engineer or equivalent
  • Experience as a desktop/helpdesk support technician
  • Some experience in networking, or firewalls/VPNs
  • Familiar with Hypervisors and SANs
  • Leadership skills, flexible team player; ability to work independently and in groups
  • Excellent oral and written communication skills, including presentation skills
  • Excellent problem-solving skills
  • Detail-oriented and organized
  • Ability to prioritize, multi-task, and meet deadlines

If you have experience in the following areas, it would be considered a strong plus:

  • Certifications in Windows Server/workstation, or networking disciplines
  • Previous experience with top-tier cloud solutions (Azure, AWS, GCP)
  • Previous experience with security and healthcare compliance

Company Description

Psyche Systems Corporation is a privately held software company that has focused exclusively on delivering laboratory information systems to hospitals and clinics since 1976. This long-standing commitment to the healthcare laboratory industry has helped Psyche build strong customer relationships, maintain employee loyalty, and consistently deliver high-quality products and services.

With conservative fiscal practices, low overhead, and strong cost controls, Psyche Systems has earned a reputation as one of the most stable and dependable vendors in the laboratory information systems market.

What truly sets Psyche apart is its culture. Psyche operates without traditional managers, relying instead on self-directed, collaborative teams that value initiative, accountability, and creativity. Employees enjoy flexible schedules, remote work, and autonomy in their daily activities, creating an environment where motivated professionals can perform at their highest potential.

Psyche Systems also offers opportunities for career growth and new skill development. Join our team to work alongside laboratory and information technology professionals dedicated to solving problems and helping healthcare organizations improve their laboratory operations.