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Support Developer Jobs in Worcester, MA (NOW HIRING)

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How much do support developer jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for support developer in Worcester, MA is $67.16, according to ZipRecruiter salary data. Most workers in this role earn between $45.58 and $79.86 per hour, depending on experience, location, and employer.

What is a support developer?

A Support Developer is a software professional who assists customers or internal teams by troubleshooting and resolving technical issues related to software products or services. They often work closely with users to understand problems, analyze software behavior, and provide fixes or guidance. Support Developers may also collaborate with engineering teams to escalate and resolve complex bugs or feature requests. Their role bridges the gap between users and development, ensuring smooth software operation and customer satisfaction.

How does a support developer typically collaborate with other teams to resolve customer issues quickly?

Support Developers work closely with both the customer support and core engineering teams to address technical issues reported by clients. They often act as a bridge, translating customer feedback into actionable bug reports or feature requests, and may participate in daily stand-ups or cross-team meetings to prioritize urgent tickets. Effective communication and a problem-solving mindset are key, as Support Developers must balance customer needs with internal development timelines. This collaborative environment not only helps resolve issues faster but also provides opportunities to learn from various technical experts within the organization.

What are the key skills and qualifications needed to thrive as a support developer, and why are they important?

To thrive as a Support Developer, you need a solid understanding of programming languages, debugging techniques, and problem-solving skills, often backed by a degree in computer science or a related field. Familiarity with ticketing systems, version control tools like Git, and experience with databases or APIs are typically required. Strong communication, patience, and teamwork are vital soft skills for collaborating with users and internal teams. These skills are crucial for efficiently resolving technical issues, maintaining software reliability, and ensuring high customer satisfaction.

What does a support developer support engineer do?

A support developer or support engineer assists users by diagnosing and resolving technical issues related to software or hardware products. They often troubleshoot problems, provide solutions, and may collaborate with development teams to improve product functionality, using tools like ticketing systems and technical documentation.

What job categories do people searching Support Developer jobs in Worcester, MA look for?

The top searched job categories for Support Developer jobs in Worcester, MA are:

What cities near Worcester, MA are hiring for Support Developer jobs?

Cities near Worcester, MA with the most Support Developer job openings:

Support Developer jobs near you
Infographic showing various Support Developer job openings in Worcester, MA as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $139,695 per year, or $67.2 per hour.

Application Support & Development Engineer

PB consulting

Boxborough, MA

Full-time

Posted 20 days ago

Job description

We are seeking an experienced Application Support & Development Engineer to support and enhance enterprise applications used across Health Sciences, Translational Sciences, and Development. The ideal candidate will have strong experience in application support, database administration, Azure infrastructure, production support, and application onboarding. This role will work closely with infrastructure, security, architecture, and business teams to ensure applications are reliable, secure, and aligned with enterprise technology standards.

Key Responsibilities
  • Provide application maintenance, administration, and production support for scientific and enterprise applications.
  • Lead managed services oversight by coordinating vendor-delivered application support and operational services.
  • Install, configure, patch, upgrade, deploy, and validate applications and supporting databases.
  • Support Azure-based environments, including application servers, storage, networking, backups, file shares, and environment readiness.
  • Evaluate new application requests and enhancements by assessing architecture, infrastructure, security, IAM, database, integration, compliance, and operational requirements.
  • Prepare technical assessments, solution recommendations, and documentation for Technology Solution Board reviews.
  • Coordinate application onboarding with Enterprise Architecture, Infrastructure, Security, and Operations teams.
  • Troubleshoot production issues, manage incident resolution, and coordinate responses for critical (P1) support incidents.
  • Collaborate with IAM teams to implement automated user provisioning and de-provisioning where applicable.
  • Develop and maintain operational documentation, runbooks, support procedures, and knowledge articles.
  • Monitor vendor performance, SLA compliance, incident trends, and recommend continuous service improvements.
  • Communicate project status, risks, technical issues, and recommendations to business stakeholders and IT leadership.
Required Skills & Qualifications
  • 5+ years of experience in application support, application administration, or production support.
  • Hands-on experience with application installation, configuration, upgrades, patching, deployment, and troubleshooting.
  • Strong experience supporting Windows and/or Linux-based enterprise applications.
  • Experience with database administration and support (SQL Server, Oracle, PostgreSQL, or similar).
  • Working knowledge of Microsoft Azure, including Azure Portal, virtual machines, storage, networking, backups, and infrastructure services.
  • Experience reviewing and onboarding enterprise applications within corporate IT environments.
  • Understanding of enterprise architecture, security, IAM, infrastructure, and operational support processes.
  • Experience managing vendors and ensuring SLA compliance.
  • Strong problem-solving, documentation, and communication skills.
  • Ability to work in cross-functional teams supporting business-critical applications.
Preferred Qualifications
  • Experience supporting scientific, laboratory, bioinformatics, or pharmaceutical applications.
  • Knowledge of protein analysis, mass spectrometry, scientific data management, or translational sciences platforms.
  • Familiarity with ITIL processes, change management, and release management.
  • Experience with automation for application deployment or user provisioning.
  • Exposure to regulated environments such as life sciences or healthcare is preferred.

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