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Support Developer Jobs in Libertyville, IL (NOW HIRING)

Rittal

(Eplan) Technical Support Engineer

Schaumburg, IL · On-site

$80 - $100/hr

The Technical Support Engineer will also look to share best practices and lessons learned through multiple channels. You will also interact with sales engineers and product specialists from our 2nd ...

iManage

Technical Support Engineer

Chicago, IL · On-site

$60 - $80/hr

Being a Technical Support Engineer at iManage means... You're passionate about problem-solving and taking ownership of your work. You will be utilizing your technical skills to help analyze and ...

Salesforce, Inc.

Technical Support Engineer

Chicago, IL · On-site

$80 - $100/hr

Coordinate resolution of critical and high-priority cases by collaborating with cross-functional teams and escalating issues to Product Engineering when necessary.* Provide onboarding support and ...

Adyen

Product Support Engineer

Chicago, IL · On-site

$80K - $105K/yr

Product Support Engineer You will directly support Adyen's merchants on highly technical troubleshooting. You will be a part of a global support organization, using a follow the sun model to enable ...

Adyen

Product Support Engineer

Chicago, IL · On-site

$80K - $105K/yr

Product Support Engineer You will directly support Adyen's merchants on highly technical troubleshooting. You will be a part of a global support organization, using a follow the sun model to enable ...

Epitec

IT Software Engineer 5

Chicago, IL · On-site

$88 - $94/hr

Support DevOps, CI/CD, automation, observability, and cloud modernization initiatives * Promote operational excellence, performance optimization, and continuous improvement * Collaborate with ...

Valkyrie Trading

Trade Support Engineer

Chicago, IL · On-site

$100 - $125/hr

As a Trade Support Engineer, you'll sit on the front line of our trading operations, working shoulder-to-shoulder with traders, developers, and quantitative researchers to keep the production trading ...

krg technology inc

Support Engineer

Chicago, IL · On-site

6-8 years of End User Support experience in handling Windows and Mac environment. Excellent Communication and Customer Service Skills preferably with experience in working for a Non-Profit ...

Valkyrie Trading

Trade Support Engineer

Chicago, IL · On-site

$145K - $177K/yr

As a Trade Support Engineer, you'll sit on the front line of our trading operations, working shoulder-to-shoulder with traders, developers, and quantitative researchers to keep the production trading ...

Fin

Technical Support Engineer

Chicago, IL · On-site

The Technical Support Engineer team is looking for an individual with engineering and or web development experience that wants to be a part of creating truly exceptional customer experiences as well ...

Valkyrie Trading

Trade Support Engineer

Chicago, IL · On-site

$145K - $177K/yr

As a Trade Support Engineer, you'll sit on the front line of our trading operations, working shoulder-to-shoulder with traders, developers, and quantitative researchers to keep the production trading ...

Fin

Technical Support Engineer

Chicago, IL · Hybrid

The Technical Support Engineer team is looking for an individual with engineering and or web development experience that wants to be a part of creating truly exceptional customer experiences as well ...

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Support Developer information

See Libertyville, IL salary details

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How much do support developer jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for support developer in Libertyville, IL is $65.43, according to ZipRecruiter salary data. Most workers in this role earn between $44.38 and $77.79 per hour, depending on experience, location, and employer.

What is a support developer?

A Support Developer is a software professional who assists customers or internal teams by troubleshooting and resolving technical issues related to software products or services. They often work closely with users to understand problems, analyze software behavior, and provide fixes or guidance. Support Developers may also collaborate with engineering teams to escalate and resolve complex bugs or feature requests. Their role bridges the gap between users and development, ensuring smooth software operation and customer satisfaction.

How does a support developer typically collaborate with other teams to resolve customer issues quickly?

Support Developers work closely with both the customer support and core engineering teams to address technical issues reported by clients. They often act as a bridge, translating customer feedback into actionable bug reports or feature requests, and may participate in daily stand-ups or cross-team meetings to prioritize urgent tickets. Effective communication and a problem-solving mindset are key, as Support Developers must balance customer needs with internal development timelines. This collaborative environment not only helps resolve issues faster but also provides opportunities to learn from various technical experts within the organization.

What are the key skills and qualifications needed to thrive as a support developer, and why are they important?

To thrive as a Support Developer, you need a solid understanding of programming languages, debugging techniques, and problem-solving skills, often backed by a degree in computer science or a related field. Familiarity with ticketing systems, version control tools like Git, and experience with databases or APIs are typically required. Strong communication, patience, and teamwork are vital soft skills for collaborating with users and internal teams. These skills are crucial for efficiently resolving technical issues, maintaining software reliability, and ensuring high customer satisfaction.

What does a support developer support engineer do?

A support developer or support engineer assists users by diagnosing and resolving technical issues related to software or hardware products. They often troubleshoot problems, provide solutions, and may collaborate with development teams to improve product functionality, using tools like ticketing systems and technical documentation.

What cities near Libertyville, IL are hiring for Support Developer jobs?

Cities near Libertyville, IL with the most Support Developer job openings:

Support Developer jobs near you

(Eplan) Technical Support Engineer

Rittal

Schaumburg, IL • On-site

$80 - $100/hr

Other

Posted 13 days ago

Job description

Efficient Engineering is when a PLAN becomes EPLAN

EPLAN Software & Services LLC provides software and service solutions in the fields of electrical, automation, and mechatronics engineering. The company develops one of the world’s leading design software solutions for machine and panel builders. We continually evolve the business with help from our Marketing, Sales, and Professional Services Teams as we grow our presence in the North American Markets.

Compensation: 75,000 – 85,000 – 95,000

Location: Candidate must be located near Schaumburg, IL or Farmington Hills, MI

Visit the ePlan Home Page

Role

As a Technical Support Engineer, you are an essential team member willing to help serve our customers, analyze concerns, review optimal solutions based on our portfolio, and help guide our customers towards a positive technical experience in EPLAN solutions. The Technical Support Engineer will also look to share best practices and lessons learned through multiple channels. You will also interact with sales engineers and product specialists from our 2nd level team to solve complex problems.

Key Responsibilities
  • Provide technical product support to EPLAN customers, resolving software and application-related issues.
  • Document, track, and manage support cases within the EPLAN Solution Center.
  • Contribute technical knowledge and best practices to the EPLAN Knowledge Center for customers and colleagues.
  • Collaborate closely with EPLAN Second Level Support to collaborate and resolve complex technical issues.
  • Maintain current knowledge of EPLAN products, updates, and industry developments.
  • Support technical and sales teams with product expertise and customer-related inquiries.
  • Identify potential sales and service opportunities while delivering customer support.
  • Build and maintain positive customer relationships through responsive and professional communication.
  • Ensure support activities comply with established processes, service standards, and response-time expectations.
Required Qualifications
  • Educational background in Electrical Engineering or a related technical discipline.
  • 1 to 2+ years of professional experience in engineering, automation technology, software, or related industries.
  • Experience in technical support, help desk, hotline support, or customer-facing technical roles preferred.
  • Working knowledge of CAE/CAD tools used for electrical, hydraulic, and pneumatic system design.
  • Proficiency with networking concepts, Windows Server, Windows operating systems, and Microsoft Office applications.
  • Strong verbal and written communication skills in English.
  • Excellent interpersonal, networking, and customer relationship management skills.
  • Strong business awareness with the ability to support customer needs while recognizing business opportunities.
  • Ability to work effectively with regional sales teams, technical departments, and support organizations.
  • Flexibility to participate in occasional weekend standby support coverage.
Core Competencies
  • Technical Support & Troubleshooting
  • Customer Service Excellence
  • EPLAN Software Support
  • Electrical Engineering Fundamentals
  • CAE/CAD Systems
  • Windows Server & Windows OS
  • Microsoft Office Suite
  • Network Administration Fundamentals
  • Case Management & Documentation
  • Cross-Functional Collaboration
  • Communication & Relationship Building
  • Sales Opportunity Identification
  • Knowledge Sharing & Training
  • Problem Solving & Analytical Thinking
Additional Information

We will not sponsor applicants for work visas. Applicants must be authorized to work on an unrestricted basis. Hours: M-F. Must reside within an EPLAN location (Farmington Hills, MI or Schaumburg, IL areas).

If you require reasonable accommodation for any part of the application or hiring process due to a disability, you may contact the company’s Human Resources Department at (937) 399-0500.

This option is reserved for individuals who require accommodation due to a disability.

Rittal LLC and Eplan are proud to be an affirmative action/equal opportunity employer. EEO, including Disability/Vets.

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