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Support Developer Jobs in Libertyville, IL (NOW HIRING)

Formic

Product Support Engineer

Chicago, IL

About the role As a Product Support Engineer, you will be the technical escalation point for Field Engineering and the internal expert for one to two assigned system types. You will be the connective ...

Addison Group

Senior Support Engineer

Mundelein, IL · On-site

$75K - $90K/yr

Senior Support Engineer Industry: Information Technology / Professional Services Location (City, State): Chicago, IL Assignment Type: Direct Hire Pay: $75,000 - $90,000 annually Work Schedule: Monday ...

Virtusa

Production Support Engineer

Chicago, IL

$43.25 - $56.50/hr

We are seeking a highly technical solutionoriented Tier 3 Production Support Engineer to ensure the reliability performance and stability of our businesscritical ALTO platform As the highest tier of ...

Virtusa Corporation

Production Support Engineer

Chicago, IL · On-site

$43.25 - $56.50/hr

We are seeking a highly technical solutionoriented Tier 3 Production Support Engineer to ensure the reliability performance and stability of our businesscritical ALTO platform As the highest tier of ...

Judge Group, Inc.

Network Support Engineer II

Chicago, IL · On-site

$80K - $90K/yr

A technology company is looking for a Hybrid Network Support Engineer II to join their growing organization. A company that is a leader in its field is looking for a Network Support Engineer II with ...

Formic

Product Support Engineer

Chicago, IL · On-site

About the role As a Product Support Engineer, you will be the technical escalation point for Field Engineering and the internal expert for one to two assigned system types. You will be the connective ...

Culligan

Sales Support Engineer

Libertyville, IL

$115K/yr

Sales Support Engineer Supervisor: Director of Global Accounts Location: Libertyville, IL Description: We are seeking a highly motivated Chemical Engineer (or related technical degree) with 5 or more ...

SES

Engineer, Fleet Support

Chicago, IL · On-site

$71K - $104K/yr

Engineer, Fleet Support The job responsibilities outlined in this document are not exhaustive and may evolve over time and be reviewed according to business needs. The Engineer, Fleet Support will ...

Culligan

Sales Support Engineer

Libertyville, IL · On-site

$15.91 - $43.27/hr

Sales Support Engineer Supervisor: Director of Global Accounts Location: Libertyville, IL Description: We are seeking a highly motivated Chemical Engineer (or related technical degree) with 5 or more ...

Culligan NA

Sales Support Engineer

Libertyville, IL · On-site

$85K - $115K/yr

Sales Support Engineer Supervisor: Director of Global Accounts Location: Libertyville, IL Description: We are seeking a highly motivated Chemical Engineer (or related technical degree) with 5 or more ...

Culligan NA

Sales Support Engineer

Libertyville, IL · On-site

$85K - $115K/yr

Sales Support Engineer Supervisor: Director of Global Accounts Location: Libertyville, IL Description: We are seeking a highly motivated Chemical Engineer (or related technical degree) with 5 or more ...

Culligan NA

Sales Support Engineer

Libertyville, IL · On-site

$85K - $115K/yr

Sales Support Engineer Supervisor: Director of Global Accounts Location: Libertyville, IL Description: We are seeking a highly motivated Chemical Engineer (or related technical degree) with 5 or more ...

iManage

Technical Support Engineer

Chicago, IL · On-site

Being a Technical Support Engineer at iManage means... You're passionate about problem-solving and taking ownership of your work. You will be utilizing your technical skills to help analyze and ...

iManage

Technical Support Engineer

Chicago, IL · On-site

Being a Technical Support Engineer at iManage means... You're passionate about problem-solving and taking ownership of your work. You will be utilizing your technical skills to help analyze and ...

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Showing results 21-40

All JobsSupport Developer JobsSupport Developer Jobs in Libertyville, IL

Support Developer information

See Libertyville, IL salary details

$37

$65

$79

How much do support developer jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for support developer in Libertyville, IL is $65.43, according to ZipRecruiter salary data. Most workers in this role earn between $44.38 and $77.79 per hour, depending on experience, location, and employer.

What is a support developer?

A Support Developer is a software professional who assists customers or internal teams by troubleshooting and resolving technical issues related to software products or services. They often work closely with users to understand problems, analyze software behavior, and provide fixes or guidance. Support Developers may also collaborate with engineering teams to escalate and resolve complex bugs or feature requests. Their role bridges the gap between users and development, ensuring smooth software operation and customer satisfaction.

How does a support developer typically collaborate with other teams to resolve customer issues quickly?

Support Developers work closely with both the customer support and core engineering teams to address technical issues reported by clients. They often act as a bridge, translating customer feedback into actionable bug reports or feature requests, and may participate in daily stand-ups or cross-team meetings to prioritize urgent tickets. Effective communication and a problem-solving mindset are key, as Support Developers must balance customer needs with internal development timelines. This collaborative environment not only helps resolve issues faster but also provides opportunities to learn from various technical experts within the organization.

What are the key skills and qualifications needed to thrive as a support developer, and why are they important?

To thrive as a Support Developer, you need a solid understanding of programming languages, debugging techniques, and problem-solving skills, often backed by a degree in computer science or a related field. Familiarity with ticketing systems, version control tools like Git, and experience with databases or APIs are typically required. Strong communication, patience, and teamwork are vital soft skills for collaborating with users and internal teams. These skills are crucial for efficiently resolving technical issues, maintaining software reliability, and ensuring high customer satisfaction.

What does a support developer support engineer do?

A support developer or support engineer assists users by diagnosing and resolving technical issues related to software or hardware products. They often troubleshoot problems, provide solutions, and may collaborate with development teams to improve product functionality, using tools like ticketing systems and technical documentation.

What cities near Libertyville, IL are hiring for Support Developer jobs?

Cities near Libertyville, IL with the most Support Developer job openings:

Support Developer jobs near you

Technical Support Engineer (L3)

Galactic Minds Inc.

Chicago, IL • On-site

Other

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Job Description

We are seeking an experienced Technical Support Engineer at the L3 level to provide onsite support for enterprise data engineering platforms. The successful candidate will serve as the primary technical interface at the customer location, own complex production issues through resolution, and coordinate closely with offshore engineering and support teams. This role requires deep expertise in AWS-based data services, PySpark, AWS Glue, Databricks, Amazon Redshift, and SQL, along with strong debugging, stakeholder-management, and communication skills.

Key Responsibilities

  • Provide L3 production support for data engineering applications, ETL/ELT pipelines, batch workflows, and analytical data platforms.
  • Own complex incidents from initial triage through resolution, including log analysis, data validation, defect isolation, root cause analysis, recovery, and preventive-action tracking.
  • Troubleshoot and resolve issues across AWS Glue, Amazon Redshift, Databricks, PySpark applications, SQL workloads, and related AWS services.
  • Diagnose data mismatches, pipeline failures, performance degradation, dependency issues, access problems, and environment or configuration defects.
  • Write and optimize complex SQL queries for troubleshooting, reconciliation, data-quality validation, and performance analysis.
  • Debug PySpark and Spark-based workloads using execution plans, job logs, cluster metrics, Spark UI, and application diagnostics.
  • Monitor production platforms, identify risks proactively, and ensure incidents and service requests are resolved within agreed SLAs.
  • Lead incident bridges for critical production issues and provide timely, accurate updates to technical teams, business stakeholders, and customer leadership.
  • Coordinate daily with the offshore support and data engineering teams, including work allocation, technical handoffs, follow-ups, knowledge transfer, and status reporting.
  • Partner with data engineering, platform, infrastructure, DevOps, security, QA, and vendor teams to implement permanent fixes and maintain platform stability.
  • Collaborate with different Business Units at the customer site to understand impact, prioritize issues, clarify requirements, and communicate resolution plans.
  • Support release, deployment, change, and post-production validation activities across development, test, and production environments.
  • Prepare and maintain runbooks, troubleshooting guides, known-error records, incident reports, RCA documents, and operational dashboards.
  • Identify opportunities to automate repetitive support activities, improve monitoring and alerting, and reduce manual recovery effort.
  • Mentor L1/L2 support engineers and enable the offshore team to resolve recurring issues independently.
  • Participate in an on-call or extended-hours support rotation when required for business-critical incidents.

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