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Support Developer Jobs in Franklin, TN (NOW HIRING)

Nephila

Support Engineer

Nashville, TN · On-site

$600/day

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

We are seeking a motivated and customer-focused Support Engineer to join our Infrastructure Technology team. In this role, you will act as the first point of contact for all technical support issues ...

Warby Parker

Support Engineer II

Nashville, TN · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Warby Parker is on the lookout for a well-rounded Support Engineer to join our Technology Services team. Our team focuses on identifying the root causes of recurring operational challenges and ...

Warby Parker

Support Engineer II

Nashville, TN · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Warby Parker is on the lookout for a well-rounded Support Engineer to join our Technology Services team. Our team focuses on identifying the root causes of recurring operational challenges and ...

Nephila

Support Engineer

Nashville, TN · On-site

$600/day

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

We are seeking a motivated and customer-focused Support Engineer to join our Infrastructure Technology team. In this role, you will act as the first point of contact for all technical support issues ...

Oracle

Support Engineer

Nashville, TN · On-site

$23.08 - $45.05/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Support Engineer - Oracle Health Locations: Kansas City, MO | Nashville, TN | Orlando, FL (Onsite - 3 days/week) U.S. citizenship required due to client contracts. Position must be performed on U.S ...

Oracle Corporation

Support Engineer

Nashville, TN · On-site

$23.08 - $45.05/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Support Engineer - Oracle Health Locations: Kansas City, MO | Nashville, TN | Orlando, FL (Onsite - 3 days/week) U.S. citizenship required due to client contracts. Position must be performed on U.S ...

Oracle

Support Engineer

Nashville, TN · On-site

$23.08 - $45.05/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Support Engineer - Oracle Health Locations: Kansas City, MO | Nashville, TN | Orlando, FL (Onsite - 3 days/week) U.S. citizenship required due to client contracts. Position must be performed on U.S ...

Oracle

Support Engineer

Nashville, TN · Hybrid

$21.20 - $45.05/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Support Engineer - Oracle Health Locations: Kansas City, MO | Nashville, TN | Orlando, FL (Onsite - 3 days/week) U.S. citizenship required due to client contracts. Position must be performed on U.S ...

Oracle Corporation

Support Engineer

Nashville, TN · On-site

$21.20 - $45.05/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Support Engineer - Oracle Health Locations: Kansas City, MO | Nashville, TN | Orlando, FL (Onsite - 3 days/week) U.S. citizenship required due to client contracts. Position must be performed on U.S ...

Oracle

Support Engineer

Nashville, TN · On-site

$21.20 - $45.05/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Support Engineer - Oracle Health Locations: Kansas City, MO | Nashville, TN | Orlando, FL (Onsite - 3 days/week) U.S. citizenship required due to client contracts. Position must be performed on U.S ...

Oracle Corporation

Support Engineer

Nashville, TN · Hybrid

$21.20 - $45.05/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Support Engineer - Oracle Health Locations: Kansas City, MO | Nashville, TN | Orlando, FL (Onsite - 3 days/week) U.S. citizenship required due to client contracts. Position must be performed on U.S ...

Oracle

Support Engineer

Nashville, TN · Hybrid

$21.20 - $45.05/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Support Engineer - Oracle Health Locations: Kansas City, MO | Nashville, TN | Orlando, FL (Onsite - 3 days/week) U.S. citizenship required due to client contracts. Position must be performed on U.S ...

Amazon

ITS Support Engineer I

Nashville, TN · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As an ITS Support Engineer, you'll be the go-to knowledge expert for Amazon's corporate employees', providing seamless end-to-end services and friction-less on-site technical support ensuring ...

Amazon

ITS Support Engineer I

Nashville, TN

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Join Amazon's IT Services team as an ITS Support Engineer and be part of the engine that powers Amazon's seamless operations. We're seeking customer-focused, innovative problem-solvers who excel in a ...

Amazon

ITS Support Engineer I

Nashville, TN

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Join Amazon's IT Services team as an ITS Support Engineer and be part of the engine that powers Amazon's seamless operations. We're seeking customer-focused, innovative problem-solvers who excel in a ...

Amazon

ITS Support Engineer I

Nashville, TN · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Join Amazon's IT Services team as an ITS Support Engineer and be part of the engine that powers Amazon's seamless operations. We're seeking customer-focused, innovative problem-solvers who excel in a ...

Amazon

ITS Support Engineer I

Nashville, TN · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As an ITS Support Engineer, you'll be the go-to knowledge expert for Amazon's corporate employees', providing seamless end-to-end services and friction-less on-site technical support ensuring ...

Amazon

ITS Support Engineer I

Nashville, TN · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Join Amazon's IT Services team as an ITS Support Engineer and be part of the engine that powers Amazon's seamless operations. We're seeking customer-focused, innovative problem-solvers who excel in a ...

Wmeimg

AV Support Engineer

Nashville, TN

WME is seeking an on-site AV Support Engineer to directly support all scheduled in-office live events, meetings, conference room and full-office AV systems. This role will also include some backup ...

WME Group

AV Support Engineer

Nashville, TN · On-site

WME is seeking an on-site AV Support Engineer to directly support all scheduled in-office live events, meetings, conference room and full-office AV systems. This role will also include some backup ...

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Support Developer information

See Franklin, TN salary details

$37

$64

$78

How much do support developer jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for support developer in Franklin, TN is $64.91, according to ZipRecruiter salary data. Most workers in this role earn between $44.04 and $77.21 per hour, depending on experience, location, and employer.

What is a support developer?

A Support Developer is a software professional who assists customers or internal teams by troubleshooting and resolving technical issues related to software products or services. They often work closely with users to understand problems, analyze software behavior, and provide fixes or guidance. Support Developers may also collaborate with engineering teams to escalate and resolve complex bugs or feature requests. Their role bridges the gap between users and development, ensuring smooth software operation and customer satisfaction.

How does a support developer typically collaborate with other teams to resolve customer issues quickly?

Support Developers work closely with both the customer support and core engineering teams to address technical issues reported by clients. They often act as a bridge, translating customer feedback into actionable bug reports or feature requests, and may participate in daily stand-ups or cross-team meetings to prioritize urgent tickets. Effective communication and a problem-solving mindset are key, as Support Developers must balance customer needs with internal development timelines. This collaborative environment not only helps resolve issues faster but also provides opportunities to learn from various technical experts within the organization.

What are the key skills and qualifications needed to thrive as a support developer, and why are they important?

To thrive as a Support Developer, you need a solid understanding of programming languages, debugging techniques, and problem-solving skills, often backed by a degree in computer science or a related field. Familiarity with ticketing systems, version control tools like Git, and experience with databases or APIs are typically required. Strong communication, patience, and teamwork are vital soft skills for collaborating with users and internal teams. These skills are crucial for efficiently resolving technical issues, maintaining software reliability, and ensuring high customer satisfaction.

What does a support developer support engineer do?

A support developer or support engineer assists users by diagnosing and resolving technical issues related to software or hardware products. They often troubleshoot problems, provide solutions, and may collaborate with development teams to improve product functionality, using tools like ticketing systems and technical documentation.

What job categories do people searching Support Developer jobs in Franklin, TN look for?

The top searched job categories for Support Developer jobs in Franklin, TN are:

What cities near Franklin, TN are hiring for Support Developer jobs?

Cities near Franklin, TN with the most Support Developer job openings:

Support Developer jobs near you
Infographic showing various Support Developer job openings in Franklin, TN as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, and 4% Contract. Highlights an 72% Physical, 2% Hybrid, and 26% Remote job distribution, with an average salary of $138,230 per year, or $66.5 per hour.

Support Engineer

Nephila

Nashville, TN • On-site

$600/day

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 1 hour ago

Job description

WHO WE ARE:
We are asset managers with an insurance twist - we manage $8 billion of catastrophe, specialty and climate related insurance-linked securities (ILS). At Nephila, we like to shake up the status quo. We were pioneers in offering alternative funding to the reinsurance industry and were also the first to introduce a strategy specifically for managing climate-related risks. We have offices in Bermuda, London, and Nashville.
WHAT WE VALUE:
  • Entrepreneurial spirit
  • Thinking outside the box
  • Collaboration, curiosity and authenticity
  • Interesting and innovative work
  • Autonomy and ownership

ABOUT THE ROLE:
We are seeking a motivated and customer-focused Support Engineer to join our Infrastructure Technology team. In this role, you will act as the first point of contact for all technical support issues across the business, providing timely and effective assistance to end users.
You will be responsible for triaging incoming requests, resolving common technical issues, and coordinating with colleagues across the Infrastructure and Engineering teams to escalate and remediate more complex problems. This role is ideal for someone looking to build their technical skillset in a collaborative, fast-paced, Cloud based technology environment.
Key Responsibilities
  • Act as the first line of support for all IT-related queries via ticketing system, email, and in-person requests
  • Troubleshoot and resolve day-to-day technical issues across hardware, software, and user environments
  • Log, categorize, and prioritize support tickets, ensuring accurate and timely updates
  • Escalate complex or unresolved issues to the appropriate Infrastructure or Engineering teams, providing clear context and diagnostics
  • Work closely with senior engineers to support issue resolution and learn troubleshooting best practices
  • Assist with root cause identification by gathering relevant information and documenting findings
  • Support and maintain end-user devices including laptops, desktops, mobile devices, and peripherals
  • Assist with user account setup, access requests, and permissions in line with security policies
  • Contribute to maintaining accurate documentation, knowledge base articles, and standard procedures
  • Provide clear and professional communication to users, ensuring a high level of customer service
  • Support onboarding and offboarding processes for employees
  • Participate in team projects such as system rollouts, upgrades, and process improvements as required

Qualifications, Skills and Experience:
  • A minimum of two years' experience supporting Windows in a corporate environment
  • Basic understanding of Active Directory & Azure Active Directory, Microsoft 365 products, and user account management
  • Familiarity with ticketing systems or IT service management tools
  • Understanding of basic networking concepts
  • Exposure to endpoint management tools is a plus, as is a basic understanding of PowerShell, SQL, and SQL Server
  • Willingness to learn and develop technical skills across infrastructure and cloud technologies
  • Ability to be in the office 5 days a week most weeks

Our ideal candidate has...
  • A strong customer service mindset with a helpful and approachable attitude
  • Good communication skills, with the ability to explain technical issues clearly to non-technical users
  • Strong organizational skills and attention to detail
  • A proactive and curious approach to learning and problem solving
  • Ability to manage and prioritize multiple requests in a fast-paced environment
  • A collaborative mindset and willingness to work closely with team members to resolve issues
  • Eagerness to grow into a more advanced technical support role over time

WHAT WE OFFER:
  • Total compensation (base salary plus bonus target) between $75,000 and $100,000
  • Comprehensive Medical, Dental and Vision coverage with premiums fully funded by the company
  • Paid time off of 20 days per year, increasing with tenure, plus 5 sick days, and paid holidays
  • 401K Match up to 4%
  • Annual wellness benefit up to $600
  • Variety of paid leave policies
  • Daily lunch when working from a Nephila office

Nephila Advisors is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, age, familial status and other legally protected characteristics.

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