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Support Developer Jobs in Franklin, TN (NOW HIRING)

Socket.dev

Support Engineer

Nashville, TN · On-site

$80 - $100/hr

Support Engineer - Oracle Health Locations: Kansas City, MO | Nashville, TN | Orlando, FL (Onsite - 3 days/week) U.S. citizenship required due to client contracts. Position must be performed on U.S ...

Warby Parker

Support Engineer II

Nashville, TN · On-site

Warby Parker is on the lookout for a well-rounded Support Engineer to join our Technology Services team. Our team focuses on identifying the root causes of recurring operational challenges and ...

Warby Parker

Support Engineer II

Nashville, TN · On-site

Warby Parker is on the lookout for a well-rounded Support Engineer to join our Technology Services team. Our team focuses on identifying the root causes of recurring operational challenges and ...

Oracle

Support Engineer

Nashville, TN · On-site

$21.20 - $45.05/hr

Support Engineer - Oracle Health Locations: Kansas City, MO | Nashville, TN | Orlando, FL (Onsite - 3 days/week) U.S. citizenship required due to client contracts. Position must be performed on U.S ...

Oracle

Support Engineer

Nashville, TN · Hybrid

$21.20 - $45.05/hr

Support Engineer - Oracle Health Locations: Kansas City, MO | Nashville, TN | Orlando, FL (Onsite - 3 days/week) U.S. citizenship required due to client contracts. Position must be performed on U.S ...

Oracle Corporation

Support Engineer

Nashville, TN · On-site

$21.20 - $45.05/hr

Support Engineer - Oracle Health Locations: Kansas City, MO | Nashville, TN | Orlando, FL (Onsite - 3 days/week) U.S. citizenship required due to client contracts. Position must be performed on U.S ...

Oracle

Support Engineer

Nashville, TN · Hybrid

$21.20 - $45.05/hr

Support Engineer - Oracle Health Locations: Kansas City, MO | Nashville, TN | Orlando, FL (Onsite - 3 days/week) U.S. citizenship required due to client contracts. Position must be performed on U.S ...

Oracle Corporation

Support Engineer

Nashville, TN · Hybrid

$21.20 - $45.05/hr

Support Engineer - Oracle Health Locations: Kansas City, MO | Nashville, TN | Orlando, FL (Onsite - 3 days/week) U.S. citizenship required due to client contracts. Position must be performed on U.S ...

Amazon

ITS Support Engineer I

Nashville, TN · On-site

Join Amazon's IT Services team as an ITS Support Engineer and be part of the engine that powers Amazon's seamless operations. We're seeking customer-focused, innovative problem-solvers who excel in a ...

Amazon

ITS Support Engineer I

Nashville, TN · On-site

Join Amazon's IT Services team as an ITS Support Engineer and be part of the engine that powers Amazon's seamless operations. We're seeking customer-focused, innovative problem-solvers who excel in a ...

Amazon

ITS Support Engineer I

Nashville, TN · On-site

Join Amazon's IT Services team as an ITS Support Engineer and be part of the engine that powers Amazon's seamless operations. We're seeking customer-focused, innovative problem-solvers who excel in a ...

Amazon

ITS Support Engineer I

Nashville, TN · On-site

Join Amazon's IT Services team as an ITS Support Engineer and be part of the engine that powers Amazon's seamless operations. We're seeking customer-focused, innovative problem-solvers who excel in a ...

GDI Infotech

IT SUpport Engineer

Nashville, TN · On-site

IT Support Engineer Location: Nashville, TN (Hybrid) Employment Type: Direct Hire or Contract-to-Hire We are a growing Managed Service Provider supporting clients across multiple industries and are ...

TechnologyAdvice

IT Support Engineer

Nashville, TN · On-site

The opportunity The IT Support Engineer will play a key role in delivering reliable, hands-on technology support across the organization. This position owns day-to-day ticket management, technical ...

Oracle

Senior Support Engineer

Nashville, TN · On-site

Provides technical support by troubleshooting and resolving moderately complex issues encountered with assigned Oracle product(s). Prepares and conducts training for new product releases and/or ...

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Support Developer information

See Franklin, TN salary details

$37

$66

$80

How much do support developer jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for support developer in Franklin, TN is $66.47, according to ZipRecruiter salary data. Most workers in this role earn between $45.10 and $79.04 per hour, depending on experience, location, and employer.

What is a support developer?

A Support Developer is a software professional who assists customers or internal teams by troubleshooting and resolving technical issues related to software products or services. They often work closely with users to understand problems, analyze software behavior, and provide fixes or guidance. Support Developers may also collaborate with engineering teams to escalate and resolve complex bugs or feature requests. Their role bridges the gap between users and development, ensuring smooth software operation and customer satisfaction.

How does a support developer typically collaborate with other teams to resolve customer issues quickly?

Support Developers work closely with both the customer support and core engineering teams to address technical issues reported by clients. They often act as a bridge, translating customer feedback into actionable bug reports or feature requests, and may participate in daily stand-ups or cross-team meetings to prioritize urgent tickets. Effective communication and a problem-solving mindset are key, as Support Developers must balance customer needs with internal development timelines. This collaborative environment not only helps resolve issues faster but also provides opportunities to learn from various technical experts within the organization.

What are the key skills and qualifications needed to thrive as a support developer, and why are they important?

To thrive as a Support Developer, you need a solid understanding of programming languages, debugging techniques, and problem-solving skills, often backed by a degree in computer science or a related field. Familiarity with ticketing systems, version control tools like Git, and experience with databases or APIs are typically required. Strong communication, patience, and teamwork are vital soft skills for collaborating with users and internal teams. These skills are crucial for efficiently resolving technical issues, maintaining software reliability, and ensuring high customer satisfaction.

What does a support developer support engineer do?

A support developer or support engineer assists users by diagnosing and resolving technical issues related to software or hardware products. They often troubleshoot problems, provide solutions, and may collaborate with development teams to improve product functionality, using tools like ticketing systems and technical documentation.

What job categories do people searching Support Developer jobs in Franklin, TN look for?

The top searched job categories for Support Developer jobs in Franklin, TN are:

What cities near Franklin, TN are hiring for Support Developer jobs?

Cities near Franklin, TN with the most Support Developer job openings:

Support Developer jobs near you
Infographic showing various Support Developer job openings in Franklin, TN as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, and 4% Contract. Highlights an 72% Physical, 2% Hybrid, and 26% Remote job distribution, with an average salary of $138,230 per year, or $66.5 per hour.

Support Engineer

Nashville, TN • On-site

Socket.dev
Network Security • 1 - 10 employees
Learn more about Socket.devexternal

$80 - $100/hr

Other

Medical, Life, Retirement

Posted 7 days ago

Key responsibilities

  • Investigate and resolve client issues by analyzing front-end applications, gathering details, shadowing users, and testing workflows

  • Perform back-end troubleshooting, including capturing logs, querying database tables, updating fields, and cycling servers

  • Respond to customer inquiries via phone, email, and messaging platforms, and document troubleshooting steps and resolutions

Job description

Support Engineer – Oracle Health Locations:

Kansas City, MO | Nashville, TN | Orlando, FL (Onsite – 3 days/week)

U.S. citizenship required due to client contracts. Position must be performed on U.S. soil. Ability to obtain the appropriate government security clearance is required.

Overview

As a Support Engineer, you will provide functional and technical support for the Oracle Health Electronic Medical Record (EMR) suite. In this role, you will serve as a primary point of contact for customers, delivering post-sales support, troubleshooting issues, and ensuring a high level of client satisfaction.

You will act as both a problem solver and customer advocate, supporting healthcare clients while collaborating across internal teams to resolve complex issues.

Key Responsibilities
  • Investigate and resolve client issues by analyzing front-end applications, gathering details, shadowing users, and testing workflows
  • Perform back-end troubleshooting, including capturing logs, querying database tables, updating fields, and cycling servers
  • Respond to customer inquiries (technical and non-technical) via phone, email, and messaging platforms
  • Collaborate cross-functionally to escal and resolve complex or critical issues
  • Document all troubleshooting steps, resolutions, and knowledge articles throughout the issue lifecycle
  • Prioritize workload effectively to meet service level expectations and client needs
  • Provide guidance and support to internal stakeholders on escalated customer situations
  • Contribute to a collaborative team environment by sharing knowledge and supporting peers
  • Participate in after-hours, weekend, and holiday on-call rotations for critical issue support
Qualifications
  • 3+ years of experience in customer support, technical support, IT services, or healthcare industry
  • Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience)
  • Experience with troubleshooting, help desk environments, or ticketing systems
  • Ability to work onsite 3 days per week in one of the designated hub locations
  • Ability to obtain required government security clearance
Preferred Skills
  • Basic IT and networking knowledge
  • Experience with SQL or querying databases
  • Familiarity with CCL, HL7, or healthcare systems
  • Exposure to backend troubleshooting or system maintenance
  • Technical certifications (preferred)

Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life‑saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.

True innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling 1-888-404-2494 in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

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