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Support Developer Jobs in Hixson, TN (NOW HIRING)

ACA Group

Application Support Engineer

Chattanooga, TN · Hybrid

This role is integral to the daily operations of our technology support team, with a specific focus ... Work collaboratively with developers and product owners to identify corrective actions or effective ...

Commify

Senior End User Support Engineer

Chattanooga, TN · On-site

$120 - $150/hr

Role Overview We are seeking a Senior End User Support Engineer to join our dynamic IT support team. In this role, you will provide high-level technical support to end users, ensuring prompt ...

NedGraphics

Textile Engineer Support

Chattanooga, TN · On-site

We are looking for an experienced Textile Engineer Support to join our Customer Success team in Dalton, GA, to support, demonstration, and training of all NedGraphics Software, with heavy focus on ...

AllSTEM Connections

Developer II

Chattanooga, TN · On-site

$85K - $118K/yr

Provide ongoing technical guidance, code review support, and practical training to junior and less-experienced developers on the team. • Quality Assurance: Design and execute rigorous software ...

S&ME, Inc.

Senior Client Developer

Chattanooga, TN · On-site

$46.75 - $61.75/hr

Senior Client Developer Requisition Number: 2026-2703-01 Are you an experienced client developer ... Our client list is diverse, and the team is actively supporting some of Alabama and Tennessee ...

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Support Developer information

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$31

$55

$67

How much do support developer jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for support developer in Hixson, TN is $55.39, according to ZipRecruiter salary data. Most workers in this role earn between $37.60 and $65.87 per hour, depending on experience, location, and employer.

What is a support developer?

A Support Developer is a software professional who assists customers or internal teams by troubleshooting and resolving technical issues related to software products or services. They often work closely with users to understand problems, analyze software behavior, and provide fixes or guidance. Support Developers may also collaborate with engineering teams to escalate and resolve complex bugs or feature requests. Their role bridges the gap between users and development, ensuring smooth software operation and customer satisfaction.

How does a support developer typically collaborate with other teams to resolve customer issues quickly?

Support Developers work closely with both the customer support and core engineering teams to address technical issues reported by clients. They often act as a bridge, translating customer feedback into actionable bug reports or feature requests, and may participate in daily stand-ups or cross-team meetings to prioritize urgent tickets. Effective communication and a problem-solving mindset are key, as Support Developers must balance customer needs with internal development timelines. This collaborative environment not only helps resolve issues faster but also provides opportunities to learn from various technical experts within the organization.

What are the key skills and qualifications needed to thrive as a support developer, and why are they important?

To thrive as a Support Developer, you need a solid understanding of programming languages, debugging techniques, and problem-solving skills, often backed by a degree in computer science or a related field. Familiarity with ticketing systems, version control tools like Git, and experience with databases or APIs are typically required. Strong communication, patience, and teamwork are vital soft skills for collaborating with users and internal teams. These skills are crucial for efficiently resolving technical issues, maintaining software reliability, and ensuring high customer satisfaction.

What does a support developer support engineer do?

A support developer or support engineer assists users by diagnosing and resolving technical issues related to software or hardware products. They often troubleshoot problems, provide solutions, and may collaborate with development teams to improve product functionality, using tools like ticketing systems and technical documentation.

What cities near Hixson, TN are hiring for Support Developer jobs?

Cities near Hixson, TN with the most Support Developer job openings:

Support Developer jobs near you
Infographic showing various Support Developer job openings in Hixson, TN as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $115,219 per year, or $55.4 per hour.

Application Support Engineer

ACA Group

Chattanooga, TN • Hybrid

Full-time

Medical, Life

Re-posted 11 days ago

Job description

About ACA:
 

ACA Group is the leading governance, risk, and compliance (GRC) advisor in financial services. We empower our clients to reimagine GRC and protect and grow their business. Our innovative approach integrates consulting, managed services, and our ComplianceAlpha technology platform with the specialized expertise of former regulators and practitioners and our deep understanding of the global regulatory landscape.

  • Office Locations: NYC (office is near Grand Central), Pittsburgh, Medford, Oregon, Chattanooga and Portland, Maine.
  • Must be able to go into one of these offices 2 days/week (Hybrid)
  • All other locations will operate remotely until we establish an office in your area
  • Must be able to work Mountain time OR PST


Position Summary :
This role is integral to the daily operations of our technology support team, with a specific focus on the personal trading components of ACA Technology platforms.  This includes identifying issues, troubleshooting, offering guidance on corrective measures, and managing system configurations.  This would include maintaining data integrity and providing support to clients. The ideal candidate will have a strong analytical mindset, excellent communication skills, and the ability to troubleshoot and resolve data-related issues within MS-SQL efficiently.   

Job Duties 

Perform in-depth analysis, troubleshooting, and diagnosis of incidents related to clients' trades, holdings, and securities. Utilize MS-SQL to analyze, diagnose, and resolve technical and data anomalies. 
Good to have knowledge on REST APIs as well and using POSTMAN  

Fully manage support cases by logging, monitoring, updating, prioritizing, and resolving calls, emails, and indirect inquiries promptly. 

Collaborate with internal teams and clients to resolve data-related issues efficiently. 

Daily use of MS SQL, to search for issues and to write scripts to fix data within the database. 

Work collaboratively with developers and product owners to identify corrective actions or effective workarounds for incident resolution. 

Provide expert guidance on corrective actions and system configuration adjustments. 

Provide recommendations to key stakeholders and leadership, using insights to advocate for both internal and external users. 

Document processes, resolutions, and best practices to enhance team knowledge. 


Preferred Education andExperience 

  • Proficient in analytical skills, adept at resolving issues through troubleshooting. 

  • Familiarity with financial concepts, including understanding transactions, holdings, and securities. 

  • Bachelor's degree, with a preference for a concentration in technology or finance. 

Qualifications: 

  • Exceptional command of the English language, with advanced reading, writing, and comprehension skills. 

  • Highly proficient in MS SQL, with demonstrated expertise in writing, interpreting, and understanding of stored procedures. 

  • Solid financial analytical acumen, with practical knowledge of financial instruments and concepts such as transactions, holdings, and securities. 

  • Understanding ofAPI callsand their role in data integration and system interoperability. 

  • Demonstrated ability towork independently, manage multiple priorities, and effectively organize tasks in a dynamic environment. 

  • Proven success infast-paced, small-team environments, with a collaborative and adaptable mindset. 

  • Highlymotivated and goal-oriented, with a proactive approach to self-learning and professional development. 

  • Willingness to contribute to bothinternal initiativesandclient-facing projects. 


Nice to Have: 

  • Experience withAWS services, particularlyAWS CloudWatch,EC2, IAM and S3. 

  • Familiarity withNew Relicfor application performance monitoring. Proficiency withPostmanfor REST API testing and validation. 

What working at ACA offers:
 

We offer a competitive compensation package where you'll be rewarded based on your performance and recognized for the value you bring to our business. Our Total Rewards package includes medical coverage fully funded by ACA for employees and their family as well as access to Maternity & Fertility and Wellness programs. ACA also provides Personal Accident Insurance, Group Term Life Insurance, Employee Discount programs and Employee Resource Groups. You'll be granted time off for designated ACA Paid Holidays, Privilege Leave, Casual/Sick Leave, and other leaves of absence to support your physical, financial and emotional well-being.


What we commit to:
 

ACA is firmly committed to a policy of nondiscrimination, which applies to recruiting, hiring, placement, promotions, training, discipline, terminations, layoffs, transfers, leaves of absence, compensation and all other terms and conditions of employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected status.

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