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Support Developer Jobs in Hixson, TN (NOW HIRING)

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Developer II

Chattanooga, TN · On-site

$85K - $118K/yr

Provide ongoing technical guidance, code review support, and practical training to junior and less-experienced developers on the team. • Quality Assurance: Design and execute rigorous software ...

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How much do support developer jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for support developer in Hixson, TN is $55.39, according to ZipRecruiter salary data. Most workers in this role earn between $37.60 and $65.87 per hour, depending on experience, location, and employer.

What is a support developer?

A Support Developer is a software professional who assists customers or internal teams by troubleshooting and resolving technical issues related to software products or services. They often work closely with users to understand problems, analyze software behavior, and provide fixes or guidance. Support Developers may also collaborate with engineering teams to escalate and resolve complex bugs or feature requests. Their role bridges the gap between users and development, ensuring smooth software operation and customer satisfaction.

How does a support developer typically collaborate with other teams to resolve customer issues quickly?

Support Developers work closely with both the customer support and core engineering teams to address technical issues reported by clients. They often act as a bridge, translating customer feedback into actionable bug reports or feature requests, and may participate in daily stand-ups or cross-team meetings to prioritize urgent tickets. Effective communication and a problem-solving mindset are key, as Support Developers must balance customer needs with internal development timelines. This collaborative environment not only helps resolve issues faster but also provides opportunities to learn from various technical experts within the organization.

What are the key skills and qualifications needed to thrive as a support developer, and why are they important?

To thrive as a Support Developer, you need a solid understanding of programming languages, debugging techniques, and problem-solving skills, often backed by a degree in computer science or a related field. Familiarity with ticketing systems, version control tools like Git, and experience with databases or APIs are typically required. Strong communication, patience, and teamwork are vital soft skills for collaborating with users and internal teams. These skills are crucial for efficiently resolving technical issues, maintaining software reliability, and ensuring high customer satisfaction.

What does a support developer support engineer do?

A support developer or support engineer assists users by diagnosing and resolving technical issues related to software or hardware products. They often troubleshoot problems, provide solutions, and may collaborate with development teams to improve product functionality, using tools like ticketing systems and technical documentation.

What cities near Hixson, TN are hiring for Support Developer jobs?

Cities near Hixson, TN with the most Support Developer job openings:

Support Developer jobs near you
Infographic showing various Support Developer job openings in Hixson, TN as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $115,219 per year, or $55.4 per hour.

Desktop Support Engineer MAHIN-JOB-33300

Charleston, TN • On-site

Keylent Inc
Internet and IT • 11 - 50 employees
Learn more about Keylent Incexternal

Full-time

Re-posted 6 days ago

Key responsibilities

  • Provide installation and day-to-day support for personal computers and desktops, including hardware, software, and network components.

  • Troubleshoot and resolve issues related to Windows OS, Outlook, WIFI, printers, scanners, and other peripherals, including remote support and ticket resolution.

  • Collaborate with other IT groups to implement and maintain end-user computing solutions and support onboarding and offboarding of users.

Job description

Job Summary:
Keylent Inc is a technology company seeking a Desktop Support Engineer to provide installation and day-to-day support for personal computers and desktops. The role involves troubleshooting, remote support, and collaboration with IT groups to maintain effective end-user computing solutions.
Responsibilities:
• Provide Installation and Day-to-Day support for Personal computers and Desktop for hardware, software, and network components.
• Work from Client location for End User Desktop / laptop Support.
• Operating system Installation / Image Deployment on Laptops / Desktops
• O365 Installation / configuration
• Troubleshooting the Windows OS , Outlook , WIFI , Local NW issues.
• Printer / Scanner Installation , Troubleshooting
• Remote Support & Ticket resolution's
• Inventory Management , Record Keeping and Documentation.
• Support Printer configurations and settings and troubleshooting access issues.
• Provide Executive support for PCs for VIP Users and their Executive Assistances.
• Support Conferencing implementations and issues.
• Track and support On-Boarding and Off-Boarding Users by issuing PC's and peripherals.
• Collaborate with other IT groups such as Security, Service Desk, enterprise software management teams, and others to implement and maintain solutions to the end-users and resolve any identified issues.
• Maintain the organization's effectiveness and efficiency by defining, delivering, and supporting strategic plans for implementing information technologies related to EUC.
• Expert knowledge and ability to implement and develop tools to effectively manage the EUC devices and user environments including software delivery, asset management, and OS updates and changes.
• Develop, and maintain a unified end-point configuration standard to ensure hardware and software compatibility.
• Assist with the development of roadmaps, documentation, and take ownership for various end-user computing solutions (hardware, operating systems, Microsoft Office, SCCM, Microsoft Intune, Vulnerability/patch management, VDI, etc.).
• Compatibility and QA testing of applications, operating systems, and application packages.
• Administration of end-user computing solutions, including SCCM / MEM, Intune, and various technologies
Qualifications:
Required:
• Provide Installation and Day-to-Day support for Personal computers and Desktop for hardware, software, and network components.
• Work from Client location for End User Desktop / laptop Support.
• Operating system Installation / Image Deployment on Laptops / Desktops
• O365 Installation / configuration
• Troubleshooting the Windows OS, Outlook, WIFI, Local NW issues.
• Printer / Scanner Installation, Troubleshooting
• Remote Support & Ticket resolution's
• Inventory Management, Record Keeping and Documentation.
• Support Printer configurations and settings and troubleshooting access issues.
• Provide Executive support for PCs for VIP Users and their Executive Assistances.
• Support Conferencing implementations and issues.
• Track and support On-Boarding and Off-Boarding Users by issuing PC's and peripherals.
• Collaborate with other IT groups such as Security, Service Desk, enterprise software management teams, and others to implement and maintain solutions to the end-users and resolve any identified issues.
• Maintain the organization's effectiveness and efficiency by defining, delivering, and supporting strategic plans for implementing information technologies related to EUC.
• Expert knowledge and ability to implement and develop tools to effectively manage the EUC devices and user environments including software delivery, asset management, and OS updates and changes.
• Develop, and maintain a unified end-point configuration standard to ensure hardware and software compatibility.
• Assist with the development of roadmaps, documentation, and take ownership for various end-user computing solutions (hardware, operating systems, Microsoft Office, SCCM, Microsoft Intune, Vulnerability/patch management, VDI, etc.).
• Compatibility and QA testing of applications, operating systems, and application packages.
• Administration of end-user computing solutions, including SCCM / MEM, Intune, and various technologies
Company:
Keylent provides Software Development Services in the Cloud, Analytics and Digital Transformation space. Founded in 2010, the company is headquartered in Wilmington, USA, with a team of 201-500 employees. The company is currently Growth Stage.
Keylent logo

About Keylent

Sourced by ZipRecruiter

Keylent Inc, based in Wilmington, DE, US, operates in the dynamic IT services and solutions industry. Their official platform, keylent.com, further details their robust suite of services which primarily comprise software consulting, quality assurance, project management, and business intelligence. Keylent Inc has been an integral part of the industry since its inception, serving diverse clients with their specialized, innovative IT solutions. This customer-centric firm is founded on the core values of reliability, integrity, and zealous innovation. Their mission is to empower businesses in navigating the complex technological landscape with ease, efficiency, and confidence. Notably, Keylent Inc has been recognized for its commitment to exceptional service delivery and the profound impact of its solutions in facilitating business growth.

Industry

Internet and it

Company size

11 - 50 Employees

Headquarters location

Wilmington, DE, US

Year founded

2010

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