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Support Associate Jobs in Waterloo, ON (NOW HIRING)

Walmart

General Merchandise Associate

Kitchener, ON · On-site

CA$17.75/hr

Sales Floor Coverage and Team Support Covers assigned areas of the sales floor and assists with Front End coverage when required. Communicates with other associates to ensure floor coverage is ...

Kaizen Lab Inc.

Material Services Associate

Elora, ON · On-site

CA$28.67/hr

In this role there are a number of different functions which support the production and delivery of ... Why You Should Apply JEC cares about its associates. A competitive compensation and benefits ...

New

ULINE

Warehouse Associate - Nights

Milton, ON · On-site

$37/hr

Warehouse Associate- Nights Pay from $33 to $37 per hour with significant growth and earning ... Competitive pay and comprehensive benefits to support your future and well-being. * Stability You ...

Walmart

(Can) asset protection associate

Waterloo, ON · On-site

CA$19.35/hr

The Asset Protection Associate plays a key role in creating and maintaining a safe, secure, and ... Investigations and Case Support Investigates incidents of financial and physical shrink and ...

Walmart

(CAN) Asset Protection Associate

Kitchener, ON · On-site

CA$19.35/hr

The Asset Protection Associate plays a key role in creating and maintaining a safe, secure, and ... Investigations and Case Support Investigates incidents of financial and physical shrink and ...

Uline

Warehouse Associate - Nights

Milton, ON

CA$33 - CA$37/hr

Warehouse Associate - Nights Pay from $33 to $37 per hour with significant growth and earning ... Competitive pay and comprehensive benefits to support your future and well-being. * Stability You ...

Appliance Canada

Full-Time Sales Associate

Kitchener, ON · On-site

CA$55K - CA$100K/yr

Leon's is currently looking for a self-motivated Full-Time Sales Associate who is enthusiastic ... Leon's may use AI tools to support the recruitment and selection process (e.g., screening resumes ...

Appliance Canada

Full-Time Sales Associate

Kitchener, ON · On-site

CA$55K - CA$100K/yr

Leon's is currently looking for a self-motivated Full-Time Sales Associate who is enthusiastic ... Leon's may use AI tools to support the recruitment and selection process (e.g., screening resumes ...

PetSmart

Retail Sales Associate Part Time

Guelph, ON · On-site

Retail Sales Associate Part Time About Life at PetSmart Our associates are the heart of Team ... Supports the store with weekly price changes and monthly promotional pricing. * Stages and sorts ...

PetSmart

Retail Sales Associate Full Time

Guelph, ON · On-site

Retail Sales Associate Full Time About Life at PetSmart Our associates are the heart of Team ... Supports the store with weekly price changes and monthly promotional pricing. * Stages and sorts ...

PetSmart

Retail Sales Associate Part Time

Guelph, ON · On-site

Retail Sales Associate Part Time About Life at PetSmart Our associates are the heart of Team ... Supports the store with weekly price changes and monthly promotional pricing. * Stages and sorts ...

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All JobsSupport Associate JobsSupport Associate Jobs in Waterloo, ON

Support Associate information

See Waterloo, ON salary details

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$30

How much do support associate jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for support associate in Waterloo, ON is $17.75, according to ZipRecruiter salary data. Most workers in this role earn between $12.78 and $26.89 per hour, depending on experience, location, and employer.

What is a support associate?

Support Associates are professionals who assist customers or internal teams by resolving issues, answering inquiries, and providing guidance on products or services. They typically work in customer service departments, help desks, or technical support centers. Their main goal is to ensure customer satisfaction and facilitate smooth operations by addressing problems promptly and effectively. Support Associates may communicate with clients via phone, email, chat, or in person, depending on the organization and industry.

What are the key skills and qualifications needed to thrive as a support associate?

To thrive as a Support Associate, you need strong problem-solving abilities, customer service skills, and often a high school diploma or equivalent. Familiarity with help desk software, ticketing systems, and common office applications is typically required. Patience, clear communication, and a positive attitude help you excel when addressing customer concerns. These skills are crucial for ensuring efficient resolution of issues and maintaining customer satisfaction in a support environment.

How does a support associate typically collaborate with other departments to resolve customer issues?

Support Associates frequently work alongside teams such as Technical Support, Sales, and Product Development to resolve customer inquiries efficiently. When faced with complex issues, they escalate cases to specialized teams, ensuring customers receive accurate and timely solutions. Regular communication and updates with these departments are essential, making teamwork and clear documentation key parts of the role. This cross-functional collaboration not only helps customers but also provides Support Associates with valuable exposure to different areas of the company.

What is the difference between Support Associate vs Customer Service Representative?

AspectSupport AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may require technical certificationsHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentCall centers, retail, technical support, healthcare settingsCall centers, retail stores, online support channels
Employer & Industry UsageTech companies, retail, healthcare, telecommunicationsRetail, telecom, banking, hospitality

Support Associates and Customer Service Representatives often perform similar roles in assisting customers. Support Associates may focus more on technical or product-specific support, while Customer Service Representatives handle general inquiries and service issues. Both roles require strong communication skills and are vital in customer-facing industries.

What are the most commonly searched types of Support jobs in Waterloo, ON?

The most popular types of Support jobs in Waterloo, ON are:

What cities near Waterloo, ON are hiring for Support Associate jobs?

Cities near Waterloo, ON with the most Support Associate job openings:

Infographic showing various Support Associate job openings in Waterloo, ON as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $36,912 per year, or $17.7 per hour.

General Merchandise Associate

Kitchener, ON • On-site

Walmart
Retail • 10K+ employees
Learn more about Walmartexternal

CA$17.75/hr

Part-time

Re-posted 23 days ago

Walmart rating

6.0

Company rating: 6.0 out of 10

Based on 22,733 frontline employees who took The Breakroom Quiz

Job description

Position Summary...Working as a General Merchandise Associate at Walmart Canada is a great opportunity to build valuable skills in a fastpaced retail environment. In this role, you deliver excellent customer service by living Walmart's values, maintaining a wellorganized and customerready sales floor, and supporting stocking and sales activities across the general merchandise area. This position is ideal for individuals looking for an engaging role in customer service or retail while making a positive impact on the customer shopping experience.What you'll do...

WHAT YOU'LL DO
Deliver an Excellent Customer Experience
Provides friendly and professional customer service by greeting customers, assisting with product selection, promoting products and services, helping locate merchandise, supporting purchase decisions, and resolving or referring customer concerns as needed.
Sales Floor Coverage and Team Support
Covers assigned areas of the sales floor and assists with Front End coverage when required. Communicates with other associates to ensure floor coverage is maintained and customer needs are met.
Merchandising, Zoning, and Recovery
Zones assigned areas to maintain a clean and organized sales floor. Moves feature merchandise to its modular location and processes recovery merchandise from the Customer Service desk and other areas of the store.
Stocking and Modular Execution
Stocks merchandise and picks, completes downstocking as required, applies product protection when needed, and sets and completes modulars, including flex modulars and new shelf caps.
Safety, Cleanliness, and Compliance
Maintains a safe, clean, and hazard-free work environment by following Company policies and procedures, completing safety sweep logs, and ensuring displays and fixtures are secure.
Flexibility (Availability/Work Schedule)
Be open to working a variety of shifts, including evenings, weekends, and holidays, based on business needs. Your adaptability helps ensure the store runssmoothlyand customers receive consistent, high-quality service.
POTENTIAL CHALLENGES IN THIS ROLE
High Task Volume in a Fast-Paced Environment
Manages overnight hours effectively and planning accordingly to stay energized and focused.
Effectively manages work hours and plans ahead to maintain energy and focus throughout the shift.
Handles a fast-paced workload with efficiency, ensuring large volumes of restocking and recovery are completed accurately and on time.
Physical Demands
Performs physical tasks such as standing for extended periods, bending, and lifting inventory, equipment, or supplies weighing up to 20 lbs., and occasionally up to 50 lbs.
Performs repetitive tasks such as stocking, zoning, and organizing products with attention to detail and consistency to uphold store standards.
WHY YOU'LL ENJOY WORKING HERE
Energetic, Fast-Paced Environment
Thrive in a dynamic setting where every day brings something new.
Appreciation for Your Efforts
Your contributions are recognized and valued.
Career Growth Opportunities
Build your skills and advance your career with us.
Meaningful Impact
Take pride in helping customers save money and live better.

The minimum rate of pay for this position starts from $17.75.

Le taux horaire minimum pour ce poste debute a 17.75.Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Age - 16 or olderPreferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Walmart will accommodate the disability-related needs of applicants and associates as required by law.

Primary Location...

1400 Ottawa St S, Kitchener, ON N2E 4E2, CanadaAre you currently a Walmart associate?Please login to your Workday account and use the Find Jobs report to apply for this job.
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Important Note: To support resume screening, interviews and other candidate evaluations, we may use artificial intelligence-powered tools, including internal or third-party developed automated decision-making tools. For more information, please see Walmart Canada Job Applicant Privacy Notice.

What Walmart employees say

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About Walmart

Sourced by ZipRecruiter

From our humble beginnings as a small discount retailer in Rogers, Ark., Walmart has opened thousands of stores in the U.S. and expanded internationally. Through innovation, we're creating a seamless experience to let customers shop anytime and anywhere online and in stores. We are creating opportunities and bringing value to customers and communities around the globe. Walmart operates approximately 10,500 stores and clubs in 19 countries and eCommerce websites. We employ 2.1 million associates around the world — nearly 1.6 million in the U.S. alone.

Industry

Retail and transportation and warehousing

Company size

10,000+ Employees

Headquarters location

Bentonville, AR, US

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