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Support Associate Jobs in Reno, NV (NOW HIRING)

The AMES Companies

System Support Analyst

Reno, NV · On-site

WHAT YOU WILL DO As the System Support Analyst, you will be part of a help desk team concentrating ... Associate's Degree * 6+ years of experience * System Management Certification, A+, Network+, MCP ...

Best Buy

Delivery Assistant

Carson City, NV · On-site

$15.04 - $21.76/hr

Internally, this role is known as Delivery Support Associate. What you'll do * Perform basic appliance installation * Help ensure installed appliances are damage-free, accurately installed and fully ...

Best Buy

Delivery Assistant

Sparks, NV · On-site

$15.04 - $21.76/hr

Internally, this role is known as Delivery Support Associate. What you'll do * Perform basic appliance installation * Help ensure installed appliances are damage-free, accurately installed and fully ...

Best Buy

Delivery Assistant

Carson City, NV · On-site

$14.75 - $18.25/hr

Internally, this role is known as Delivery Support Associate. What you'll do * Perform basic appliance installation * Help ensure installed appliances are damage-free, accurately installed and fully ...

Best Buy

Delivery Assistant

Sparks, NV · On-site

$15.25 - $19.25/hr

Internally, this role is known as Delivery Support Associate. What you'll do * Perform basic appliance installation * Help ensure installed appliances are damage-free, accurately installed and fully ...

Generac

Technical Support Representative

Reno, NV

The Technical Support Representative III is responsible for providing technical support to our ... Advocate for product or document changes Minimum Job Requirements Education Associates Degree or ...

Sierra Nevada Corporation

Executive IT Support

Sparks, NV · On-site

$22 - $30.25/hr

Modern Desktop Administrator Associate, or Apple Certified Support Professional. • Familiarity with enterprise-level security protocols and data protection policies. • Experience with AI-driven ...

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All JobsSupport Associate JobsSupport Associate Jobs in Reno, NV

Support Associate information

See Reno, NV salary details

$10

$19

$28

How much do support associate jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for support associate in Reno, NV is $19.51, according to ZipRecruiter salary data. Most workers in this role earn between $16.30 and $21.11 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a support associate?

To thrive as a Support Associate, you need strong problem-solving abilities, customer service skills, and often a high school diploma or equivalent. Familiarity with help desk software, ticketing systems, and common office applications is typically required. Patience, clear communication, and a positive attitude help you excel when addressing customer concerns. These skills are crucial for ensuring efficient resolution of issues and maintaining customer satisfaction in a support environment.

How does a support associate typically collaborate with other departments to resolve customer issues?

Support Associates frequently work alongside teams such as Technical Support, Sales, and Product Development to resolve customer inquiries efficiently. When faced with complex issues, they escalate cases to specialized teams, ensuring customers receive accurate and timely solutions. Regular communication and updates with these departments are essential, making teamwork and clear documentation key parts of the role. This cross-functional collaboration not only helps customers but also provides Support Associates with valuable exposure to different areas of the company.

What is a support associate?

Support Associates are professionals who assist customers or internal teams by resolving issues, answering inquiries, and providing guidance on products or services. They typically work in customer service departments, help desks, or technical support centers. Their main goal is to ensure customer satisfaction and facilitate smooth operations by addressing problems promptly and effectively. Support Associates may communicate with clients via phone, email, chat, or in person, depending on the organization and industry.

What is the difference between Support Associate vs Customer Service Representative?

AspectSupport AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may require technical certificationsHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentCall centers, retail, technical support, healthcare settingsCall centers, retail stores, online support channels
Employer & Industry UsageTech companies, retail, healthcare, telecommunicationsRetail, telecom, banking, hospitality

Support Associates and Customer Service Representatives often perform similar roles in assisting customers. Support Associates may focus more on technical or product-specific support, while Customer Service Representatives handle general inquiries and service issues. Both roles require strong communication skills and are vital in customer-facing industries.

What are the most commonly searched types of Support jobs in Reno, NV?

The most popular types of Support jobs in Reno, NV are:

What cities near Reno, NV are hiring for Support Associate jobs?

Cities near Reno, NV with the most Support Associate job openings:

Infographic showing various Support Associate job openings in Reno, NV as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $40,580 per year, or $19.5 per hour.

System Support Analyst

The AMES Companies

Reno, NV • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 9 days ago

Job description

WHY JOIN THE AMES COMPANIES
We have amazing Benefits! Medical, Dental, Vision, Life Insurance, Wellness, 401K, Holidays Employee Assistance Program, Vacation Days, Disability, and much more.
WHO WE ARE
The AMES Companies, headquartered in Lake Nona-Orlando, FL has a rich American history. The AMES story goes back to 1774, when Captain John Ames began making America's first shovels. AMES® brand is the third oldest consumer brand in the country, and its tools helped build America for more than two hundred years. You can learn more about our history here.
Our business lines include Home Organization, Lawn and Garden Tools, Outdoor Living, and Cleaning Tools. Our leading global brands are sold to homeowners and professionals involved in new construction, remodeling, and maintenance activities. To learn more about out business lines, visit our website: https://www.homebyames.com/en-us/.
WHERE YOU WILL WORK
You will be working at out Reno, Nevada facility.
WHAT YOU WILL DO
As the System Support Analyst, you will be part of a help desk team concentrating on needs in our Lake Nona Corporate Headquarters. You will work on ServiceNow request tickets and incidents. There will be a concentration of handling network and equipment installation and problem solving. You will be responsible for all equipment in the facility, printers, computers, barcode equipment. You will also support other locations with their requests and incidents.
RESPONSIBILITIES
  • Analyze and evaluate reported issues, end user application requirements to determine optimum resolution
  • Analyze end user application requirements and assign appropriate systems
  • Manage and support all company software and their environments
  • Manage and support all company hardware including communication devices
  • Manage user accounts; setup, modification and deletion based on the proper approvals through the ticketing system
  • Analyze the training needs of the end user, then provides proper training material
  • Complete tickets and projects within the required SLA or target date

REQUIREMENTS
  • Associate's Degree
  • 6+ years of experience
  • System Management Certification, A+, Network+, MCP preferred
  • Must be proficient in O365, MS Azure, Active Directory, knowledge of Networking and PC repair and installation, knowledge of printer/copiers and label printers, ServiceNow experience helpful
  • Familiar with Windows server technologies
  • Must have experience in Meraki switches, cameras, and access points
  • Must be detail oriented and able to multitask while being courteous and professional to our internal customers
  • Must be able to communicate clearly and coach as needed
  • Must be able to work a flexible work schedule and be available after normal work hours

ENVIRONMENTAL/PHYSICAL REQUIREMENTS
Physical demands described here are representative of those that must be met to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.
This position is located primarily in an office environment. At times the associate is required to sit for long periods of time.
While performing the duties of this job, the associate may need the ability to lift and carry loads up to 20 pounds.
WORK AUTHORIZATION
The AMES Companies will only employ those who are legally authorized to work in the United States. The Company does not currently sponsor immigration visas for this role.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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