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Support Associate Jobs in Pflugerville, TX (NOW HIRING)

Visa

Workstation Support Associate

Austin, TX · On-site

$16.75 - $21.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As a member of the Onsite Technical Support team, the Technical Support Associate - Workstation Support is responsible for delivering exceptional onsite technical support for Visa staff. This role ...

Dover Corporation

Network Support Associate

Austin, TX

$16.75 - $21.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Technical, Electronic or Computer-related Associate's Degree or Certificate, preferred * 2+ years Technical support, call center, customer support experience desired if no degree or certificate

Dover Corporation

Network Support Associate

Austin, TX · On-site

$17 - $22/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Technical, Electronic or Computer-related Associate's Degree or Certificate, preferred * 2+ years Technical support, call center, customer support experience desired if no degree or certificate

Visa

Workstation Support Associate

Austin, TX

$16.75 - $21.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As a member of the Onsite Technical Support team, the Technical Support Associate - Workstation Support is responsible for delivering exceptional onsite technical support for Visa staff. This role ...

Dover Corporation

Network Support Associate

Austin, TX

$17 - $22/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Technical, Electronic or Computer-related Associate's Degree or Certificate, preferred * 2+ years Technical support, call center, customer support experience desired if no degree or certificate

Tapestry, Inc.

Sales Support Associate III

Round Rock, TX

$15.75 - $20.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

The Sales Support Associate role is an integral part of the store's overall success and efficiency; demanding direct attention to our brand commitment when servicing our customers. Leaving a lasting ...

Tapestry, Inc.

Sales Support Associate III

Austin, TX · On-site

$16.75 - $21.75/hr

  • Medical

  • Dental

  • Vision

  • Retirement

The Sales Support Associate role is an integral part of the store's overall success and efficiency; demanding direct attention to our brand commitment when servicing our customers. Leaving a lasting ...

Tapestry, Inc.

Sales Support Associate III

Austin, TX

$16.75 - $21.75/hr

  • Medical

  • Dental

  • Vision

  • Retirement

The Sales Support Associate role is an integral part of the store's overall success and efficiency; demanding direct attention to our brand commitment when servicing our customers. Leaving a lasting ...

Indeed Flex

Customer Support Associate (FTC)

Austin, TX · On-site

$25 - $31.25/hr

  • PTO

Customer Support Associate (FTC) We are Indeed Flex. We Help People Get Jobs. Right now, we're hiring! We are a tech-first staffing platform that gives workers the freedom to choose their own shifts ...

Tapestry, Inc.

Temporary Sales Support Associate

Austin, TX · On-site

$16.75 - $21.75/hr

  • Medical

  • Dental

  • Vision

  • Retirement

The Sales Support Associate role is an integral part of the store's overall success and efficiency; demanding direct attention to our brand commitment when servicing our customers. Leaving a lasting ...

Tapestry, Inc.

Temporary Sales Support Associate

Austin, TX · On-site

$16.75 - $21.75/hr

  • Medical

  • Dental

  • Vision

  • Retirement

The Sales Support Associate role is an integral part of the store's overall success and efficiency; demanding direct attention to our brand commitment when servicing our customers. Leaving a lasting ...

Tapestry, Inc.

Sales Support Associate III

Austin, TX

$16.75 - $21.75/hr

  • Medical

  • Dental

  • Vision

  • Retirement

The Sales Support Associate role is an integral part of the store's overall success and efficiency; demanding direct attention to our brand commitment when servicing our customers. Leaving a lasting ...

Tapestry, Inc.

Temporary Sales Support Associate

Round Rock, TX · On-site

$15.75 - $20.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

The Sales Support Associate role is an integral part of the store's overall success and efficiency; demanding direct attention to our brand commitment when servicing our customers. Leaving a lasting ...

Tapestry, Inc.

Sales Support Associate III

Austin, TX · On-site

$16.75 - $21.75/hr

  • Medical

  • Dental

  • Vision

  • Retirement

The Sales Support Associate role is an integral part of the store's overall success and efficiency; demanding direct attention to our brand commitment when servicing our customers. Leaving a lasting ...

Tapestry, Inc.

Temporary Sales Support Associate

Round Rock, TX · On-site

$15.75 - $20.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

The Sales Support Associate role is an integral part of the store's overall success and efficiency; demanding direct attention to our brand commitment when servicing our customers. Leaving a lasting ...

Tapestry, Inc.

Sales Support Associate III

Round Rock, TX · On-site

$15.75 - $20.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

The Sales Support Associate role is an integral part of the store's overall success and efficiency; demanding direct attention to our brand commitment when servicing our customers. Leaving a lasting ...

Tapestry, Inc.

Sales Support Associate II

Round Rock, TX · On-site

$15.75 - $20.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

This position ensures efficient, friendly service at the cashwrap while maintaining operational accuracy and supporting team development. Acting as a brand ambassador, the Lead Cashier creates a ...

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Showing results 21-40

All JobsSupport Associate JobsSupport Associate Jobs in Pflugerville, TX

Support Associate information

See Pflugerville, TX salary details

$9

$18

$26

How much do support associate jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for support associate in Pflugerville, TX is $18.41, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.90 per hour, depending on experience, location, and employer.

What is a support associate?

Support Associates are professionals who assist customers or internal teams by resolving issues, answering inquiries, and providing guidance on products or services. They typically work in customer service departments, help desks, or technical support centers. Their main goal is to ensure customer satisfaction and facilitate smooth operations by addressing problems promptly and effectively. Support Associates may communicate with clients via phone, email, chat, or in person, depending on the organization and industry.

What are the key skills and qualifications needed to thrive as a support associate?

To thrive as a Support Associate, you need strong problem-solving abilities, customer service skills, and often a high school diploma or equivalent. Familiarity with help desk software, ticketing systems, and common office applications is typically required. Patience, clear communication, and a positive attitude help you excel when addressing customer concerns. These skills are crucial for ensuring efficient resolution of issues and maintaining customer satisfaction in a support environment.

How does a support associate typically collaborate with other departments to resolve customer issues?

Support Associates frequently work alongside teams such as Technical Support, Sales, and Product Development to resolve customer inquiries efficiently. When faced with complex issues, they escalate cases to specialized teams, ensuring customers receive accurate and timely solutions. Regular communication and updates with these departments are essential, making teamwork and clear documentation key parts of the role. This cross-functional collaboration not only helps customers but also provides Support Associates with valuable exposure to different areas of the company.

What is the difference between Support Associate vs Customer Service Representative?

AspectSupport AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may require technical certificationsHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentCall centers, retail, technical support, healthcare settingsCall centers, retail stores, online support channels
Employer & Industry UsageTech companies, retail, healthcare, telecommunicationsRetail, telecom, banking, hospitality

Support Associates and Customer Service Representatives often perform similar roles in assisting customers. Support Associates may focus more on technical or product-specific support, while Customer Service Representatives handle general inquiries and service issues. Both roles require strong communication skills and are vital in customer-facing industries.

What are the most commonly searched types of Support jobs in Pflugerville, TX?

The most popular types of Support jobs in Pflugerville, TX are:

What cities near Pflugerville, TX are hiring for Support Associate jobs?

Cities near Pflugerville, TX with the most Support Associate job openings:

Infographic showing various Support Associate job openings in Pflugerville, TX as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $38,283 per year, or $18.4 per hour.

Workstation Support Associate

Visa

Austin, TX • On-site

$16.75 - $21.75/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 27 days ago

Visa rating

8.6

Company rating: 8.6 out of 10

Based on 20 frontline employees who took The Breakroom Quiz

5th of 21 rated payment service providers

Job description

About Us
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.
At Visa, you'll have the opportunity to create impact at scale - tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.
Join Visa and do work that matters - to you, to your community, and to the world. Progress starts with you.
Job Description
Visa Corporate IT (CIT) group has embarked on a major transformation journey-building an engineering-first operating model that puts customer experience and end user support at the center. As part of this strategy, we are consolidating operational functions into a single area focused on providing world-class operational support to our end users.
As a member of the Onsite Technical Support team, the Technical Support Associate - Workstation Support is responsible for delivering exceptional onsite technical support for Visa staff. This role supports workstation and endpoint platforms (Windows and Mac OS), mobile devices, collaboration and conferencing technology, and core productivity tools such as Microsoft 365.
This is a role for a technically strong, customer-obsessed support professional who can balance hands-on troubleshooting with proactive service improvements-identifying issues before they occur, driving root cause resolution, and improving reliability (not just processing tickets).
The ideal candidate should be passionate about:
  • Exceptional customer service and clear communication - listening, empathizing, and building trust with end users.
  • Proactive and predictive support - performing health checks and validations to identify and remediate issues before they impact users.
  • Root cause mindset - isolating recurring issues, identifying true root cause, and partnering with the right teams to eliminate repeat incidents.
  • Elimination of issues through automation and agentic AI - applying scripting/coding fundamentals and reusable agentic workflows to remove recurring issues, enable self-healing where appropriate, and reduce ticket volume.
  • Reliable collaboration technology - conference room validation and hands-on support to ensure consistent, dependable meeting experiences.
  • Strong endpoint fundamentals - Windows and Mac OS troubleshooting, device lifecycle support, and secure, compliant endpoint operations.
  • Continuous improvement - contributing ideas, documenting solutions, and sharing knowledge to improve team effectiveness.

Key Responsibilities:
  • Provide 2nd-level support for escalated workstation, endpoint, and mobile incidents/requests; own issues through resolution.
  • Support Windows OS, Microsoft 365, and Mac OS (current and prior releases), including standard applications, peripherals, and security tooling.
  • Perform effective diagnostics to isolate issues; identify root cause where possible and drive durable fixes (not temporary workarounds).
  • Proactively identify and reduce repeat issues by analyzing patterns/trends, documenting solutions, and partnering with engineering/operations teams to eliminate underlying causes.
  • Participate in continuous improvement initiatives (automation/self-service/shift-left) that improve reliability, reduce ticket volume, and enhance employee experience, including eliminating recurring issues through automation aligned to the required: Scripting/coding fundamentals (e.g., PowerShell, Bash, or Python) to automate routine support tasks and contribute to automation/agentic AI initiatives.
  • Create, test, and maintain small scripts/automations (e.g., PowerShell, Bash, or Python) and contribute reusable runbook/KB updates that enable self-service and support future agentic workflows.
  • Maintain accurate incident records and resolution details in the ITSM tool (ServiceNow); ensure documentation supports repeatability and knowledge reuse.
  • Perform daily/regular conference room technology validation sweeps following defined procedures; confirm conferencing, audio/video, displays, and peripherals function reliably.
  • Provide day-to-day operational support for voice, video conferencing, and AV equipment (adds/moves/changes); escalate to specialist groups when appropriate.
  • Support meeting room incidents quickly to restore service; coordinate with vendors/Facilities/AV partners for repairs or replacements when needed.
  • Provision, prepare, and deploy workstations using standard images; set up new workstations, loaners, and related equipment.
  • Install/configure/support local and LAN printers; troubleshoot connectivity and driver issues.
  • Maintain 100% accuracy/control in the asset database for deployed assets; record and update changes promptly.
  • Create and contribute to knowledge articles (KBs), SOPs, and runbooks; share learnings with peers to improve the team's collective capability.
  • Work closely with other support groups (e.g., network operations, endpoint engineering, security) to resolve incidents and support maintenance activities.

Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.
Qualifications
Basic Qualifications:
  • Bachelor's degree, OR 3+ years of relevant work experience

Preferred Qualifications:
  • 2-3 years of experience as a technician supporting 300+ users in an enterprise environment.
  • Scripting/coding fundamentals (e.g., PowerShell, Bash, or Python) to automate routine support tasks and contribute to automation/agentic AI initiatives.
  • Strong experience providing exceptional customer service.
  • Experience supporting and troubleshooting Windows OS, Microsoft 365 suite, and Mac OS (current release and prior release); plus iOS and Android basics.
  • Intermediate networking connectivity knowledge and troubleshooting.
  • Intermediate experience in installation, configuration, and support of local and LAN printers.
  • Demonstrated experience using scripting/automation and AI-assisted (agentic) approaches to reduce or eliminate recurring support work (e.g., building/maintaining small automations, contributing reusable workflows/runbooks, and leveraging Copilot/GenAI-style tools to drive self-healing and demand reduction).
  • Hands-on experience with PC/Mac hardware, peripherals, mobile devices, and collaboration/voice/video technologies.
  • Experience supporting conference rooms and AV/conferencing endpoints (validation, troubleshooting, and rapid restoration).
  • Proven ability to perform issue isolation and resolution to minimize downtime, including documenting root cause and recommended preventive actions.
  • Excellent interpersonal skills with the ability to explain technical concepts to users with varying levels of proficiency.
  • Familiarity with ITIL concepts and ServiceNow (or similar ITSM tools) is a plus.

U.S. Applicants Only
The estimated salary range for this position is $59,900.00 to $ 93,000.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity.Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401(k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.
Work Hours
Varies upon the needs of the department.
Travel Requirements
This position requires travel 5-10% of the time.
Mental/Physical Requirements
This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.
Visa is an EEO Employer
Qualified applicants will receive consideration for employment without regard to race, color religion, sex, national origin, sexual orientation, gender identity, disability or protect veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with the EEOC guidelines and applicable local law.

What Visa employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Visa logo

About Visa

Sourced by ZipRecruiter

Visa is a global leader in digital payments, facilitating over 215 billion transactions annually across more than 200 countries and territories. Our mission is to connect the world through an innovative, reliable, and secure payments network, empowering individuals, businesses, and economies to thrive. When you become a part of Visa, you join a purpose-driven culture that values growth, embraces diversity, and recognizes the significance of your contributions. We believe in creating inclusive economies that uplift everyone, everywhere. Your work at Visa will directly impact billions of people worldwide, enabling access to financial services and shaping the future of money movement.

Industry

Finance and insurance

Company size

10,000+ Employees

Headquarters location

San Francisco, CA, US

Year founded

1958

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