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Support Associate Jobs in Chesterfield, VA (NOW HIRING)

Support associate engagement through training, cross-functional collaboration, and teamwork. * Provide day-to-day task leadership for associates on shift, including assigning work and providing real ...

Support associate engagement through training, cross-functional collaboration, and teamwork. * Provide day-to-day task leadership for associates on shift, including assigning work and providing real ...

Experience with HR administration, benefits, or recruiting support. Associate's or Bachelor's degree in business, management, HR, or a related field. Ideal Candidate The ideal candidate is a ...

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Support Associate information

See Chesterfield, VA salary details

$9

$18

$27

How much do support associate jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for support associate in Chesterfield, VA is $18.60, according to ZipRecruiter salary data. Most workers in this role earn between $15.53 and $20.10 per hour, depending on experience, location, and employer.

What is a support associate?

Support Associates are professionals who assist customers or internal teams by resolving issues, answering inquiries, and providing guidance on products or services. They typically work in customer service departments, help desks, or technical support centers. Their main goal is to ensure customer satisfaction and facilitate smooth operations by addressing problems promptly and effectively. Support Associates may communicate with clients via phone, email, chat, or in person, depending on the organization and industry.

What are the key skills and qualifications needed to thrive as a support associate?

To thrive as a Support Associate, you need strong problem-solving abilities, customer service skills, and often a high school diploma or equivalent. Familiarity with help desk software, ticketing systems, and common office applications is typically required. Patience, clear communication, and a positive attitude help you excel when addressing customer concerns. These skills are crucial for ensuring efficient resolution of issues and maintaining customer satisfaction in a support environment.

How does a support associate typically collaborate with other departments to resolve customer issues?

Support Associates frequently work alongside teams such as Technical Support, Sales, and Product Development to resolve customer inquiries efficiently. When faced with complex issues, they escalate cases to specialized teams, ensuring customers receive accurate and timely solutions. Regular communication and updates with these departments are essential, making teamwork and clear documentation key parts of the role. This cross-functional collaboration not only helps customers but also provides Support Associates with valuable exposure to different areas of the company.

What is the difference between Support Associate vs Customer Service Representative?

AspectSupport AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may require technical certificationsHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentCall centers, retail, technical support, healthcare settingsCall centers, retail stores, online support channels
Employer & Industry UsageTech companies, retail, healthcare, telecommunicationsRetail, telecom, banking, hospitality

Support Associates and Customer Service Representatives often perform similar roles in assisting customers. Support Associates may focus more on technical or product-specific support, while Customer Service Representatives handle general inquiries and service issues. Both roles require strong communication skills and are vital in customer-facing industries.

What are the most commonly searched types of Support jobs in Chesterfield, VA?

The most popular types of Support jobs in Chesterfield, VA are:

What cities near Chesterfield, VA are hiring for Support Associate jobs?

Cities near Chesterfield, VA with the most Support Associate job openings:

Infographic showing various Support Associate job openings in Chesterfield, VA as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $38,693 per year, or $18.6 per hour.

Associate Director - Technical Services/Manufacturing Science - Analytical Support

Information Technology Senior Management Forum

Richmond, VA โ€ข On-site

$123 - $180/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 3 days ago

New


Key responsibilities

  • Lead and oversee biological and bioconjugate manufacturing processes in collaboration with engineering, IT, operations, and quality functions.

  • Support the development and implementation of control strategies to ensure regulatory compliance and operational excellence.

  • Support site leadership in building a capable TS/MS organization, including staffing, coaching, and resource planning.


Job description

At Lilly, the work is demanding because patients are waiting. We unite caring with discovery to help make life better for people around the world, knowing that every decision, every detail, and every day matters. Headquartered in Indianapolis, Indiana, our over 50,000 employees around the globe take on complex challenges to discover and deliver life-changing medicines, strengthen how health is understood and managed, and support the communities we serve. This is hard, urgent, selfless workโ€”but itโ€™s work worth doing. If youโ€™re driven by purpose and ready to bring your best to work that truly matters for patients, we invite you to join us.

Lilly is currently constructing an advanced manufacturing facility for monoclonal antibodies, and bioconjugates in Goochland County, Virginia. This facility is intended to provide capacity for current and future products. This is a unique opportunity to be a part of the leadership team for the startup of a manufacturing site, and the successful candidate will help to build the organization, the facility and the culture to enable a successful startup into GMP manufacturing operations.

Job Title:

Associate Director โ€“ Technical Services/Manufacturing Science (TS/MS / MSAT) - Analytical Support

Organization Overview:

The TS/MS organization, also known externally as MSAT (Manufacturing Science and Technology) provides technical oversight to ensure robust and consistent biology and chemistry throughout all aspects of the manufacturing process. Through cross functional collaboration, TS/MS ensures the quality and safety of our products through process monitoring and knowledge to control, prevent and mitigate variability to deliver a reliable supply of medicine.

Responsibilities:

The Associate Director โ€“ TS/MS - Analytical Support, will lead a technical organization to provide oversight of biological and bioconjugate manufacturing processes in collaboration with engineering, IT, operations and quality functions. TS/MS is responsible for ensuring manufacturing processes run reliably in a state control through process monitoring supported through technical knowledge.

  • Support site leadership to build a diverse and capable TS/MS organization with the necessary capability, capacity and culture to operate the facility to the highest standards of excellence
  • Lead, develop and retain a high-performing team, fostering a culture of technical excellence, curiosity, accountability and continuous improvement
  • Provide coaching, mentorship and performance management to direct reports, ensuring individuals are developed to their full potential, and the team is structured for long-term success
  • Determine TS/MS staffing and resource needs to support process operations through facility startup to enable successful process qualifications and validations
  • Support the development and implementation of robust control strategies to ensure regulatory compliance and operational excellence through lean principles in a digitally native plant
  • Review and approve documentation including procedures, deviation investigations, technical reports, change controls, qualification and validation protocols and summary reports
  • Support the project team to deliver the facility to the site lead team ready to operate and on schedule
Basic Requirements:
  • BS, MS, or PhD in biology, biochemistry, chemistry, chemical engineering, or a related scientific discipline, with 5+ years of experience in the biopharmaceutical industry
  • Minimum of 3+ years in a people leadership role
  • Experience in analytical method development for biological drug substance and drug product
Additional Skills/Preferences:
  • Advanced degree (MS or PhD) in biology, biochemistry, chemistry, chemical engineering, or a related scientific discipline preferred
  • Experience in GMP manufacturing operations and supporting regulatory inspections and audits
  • Knowledge of manufacturing processes, lab scale models, and unit operations used in the manufacturing of biotech products
  • Knowledge of laboratory scale models and commercial scale biotech manufacturing processes
  • Strong written and verbal communication skills
  • Ability to work on own initiative and as part of a process team consisting of a diverse group of management, production/science and engineering professionals
  • Ability to respond quickly and proactively to changing priorities within a limited timeline
Additional Information:
  • Travel is possible, but expected to be minimal
  • Role is Monday through Friday onsite. Must be flexible in providing support to accommodate other inputs (production schedules, shutdowns, etc.). Occasional extended hours and / or off-hour work may be required.

Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form ( https://careers.lilly.com/us/en/workplace-accommodation ) for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response.

Lilly is proud to be an EEO Employer and does not discriminate on the basis of age, race, color, religion, gender identity, sex, gender expression, sexual orientation, genetic information, ancestry, national origin, protected veteran status, disability, or any other legally protected status.

Our employee resource groups (ERGs) offer strong support networks for their members and are open to all employees. Our current groups include: Africa, Middle East, Central Asia (AMECA), Black Employees at Lilly (BE@Lilly), Chinese Culture Network (CCN), EnAble, Evolve, Lilly Indian Network (LIN), Organization of Latinx at Lilly (OLA), Pride (LGBTQ+ Allies), Veterans Leadership Network (VLN) and Womenโ€™s Initiative for Leading at Lilly (WILL).

Actual compensation will depend on a candidateโ€™s education, experience, skills, and geographic location. The anticipated wage for this position is

$123,000 - $180,400

  • Full-time equivalent employees also will be eligible for a company bonus (depending, in part, on company and individual performance).
  • In addition, Lilly offers a comprehensive benefit program to eligible employees, including eligibility to participate in a company-sponsored 401(k);
  • pension;
  • vacation benefits;
  • eligibility for medical, dental, vision and prescription drug benefits;
  • flexible benefits (e.g., healthcare and/or dependent day care flexible spending accounts);
  • life insurance and death benefits;
  • certain time off and leave of absence benefits;
  • and well-being benefits (e.g., employee assistance program, fitness benefits, and employee clubs and activities).
  • Lilly reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion and Lillyโ€™s compensation practices and guidelines will apply regarding the details of any promotion or transfer of Lilly employees.

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