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Support Associate Jobs in Washington (NOW HIRING)

Verano

Client Support Associate

Jessup, MD · On-site

$65K/yr

Job Summary As a Client Support Associate at Verano, you will be at the forefront of ensuring the satisfaction and success of our dispensary partners. This role is pivotal in delivering exceptional ...

Verano

Client Support Associate

Jessup, MD · On-site

$65K/yr

Job Summary As a Client Support Associate at Verano, you will be at the forefront of ensuring the satisfaction and success of our dispensary partners. This role is pivotal in delivering exceptional ...

CGI Inc.

Passport Support Associate III

Washington, DC · On-site

$24.65/hr

Passport Support Associate III Category: Administration Main location: United States, District of Columbia, Washington Position ID:J1225-2230 Employment Type: Full Time Position Description: CGI ...

CGI Inc.

Passport Support Associate III

Washington, DC · On-site

$24.65/hr

Passport Support Associate III Category: Administration Main location: United States, District of Columbia, Washington Position ID:J1225-2228 Employment Type: Full Time Position Description: CGI ...

H Mart

Operation Support Associate

Fairfax, VA · On-site

$17.50 - $22.50/hr

Operation Support Coordinator (ArtBox) Responsibilities but not limited to: * Store Operations Management - Product stock and inventory management, review and ordering of sales items, analysis of ...

H MART FAIRFAX, LLC.

Operation Support Associate

Fairfax, VA · On-site

$17.50 - $22.50/hr

Operation Support Coordinator (ArtBox) Responsibilities but not limited to: * Store Operations Management - Product stock and inventory management, review and ordering of sales items, analysis of ...

Cetera Investors

Sales Support Associate

Silver Spring, MD · On-site

$17.50 - $22.75/hr

This role supports the Registered Financial Services Sales Representative's business with day-to-day administrative assistance while enhancing the service experience of clients*. *This role requires ...

Cetera Investors

Sales Support Associate

Silver Spring, MD · On-site

$17.50 - $22.75/hr

This role supports the Registered Financial Services Sales Representative's business with day-to-day administrative assistance while enhancing the service experience of clients*. *This role requires ...

Actalent

Project Support Associate

Rockville, MD

$30/hr

Description As a Project Support Associate, you'll support clinical trials by managing project documentation, coordinating supply chain activities, and ensuring consistent delivery of services. Work ...

Foresters Financial

Sales Support Associate

Silver Spring, MD · On-site

$17.50 - $22.75/hr

This role supports the Registered Financial Services Sales Representative's business with day-to-day administrative assistance while enhancing the service experience of clients*. *This role requires ...

Koniag

Records Support Associate II

Washington, DC

Kadiak, LLC, a Koniag Government Services company , is seeking a Records Support Associate II with a Secret clearance to support Kadiak and our government customer in Washington, DC. This position is ...

kgs

Records Support Associate II

Washington, DC

Kadiak, LLC, a Koniag Government Services company , is seeking a Records Support Associate II with a Secret clearance to support Kadiak and our government customer in Washington, DC. This position is ...

kgs

Records Support Associate II

Washington, DC

Kadiak, LLC, a Koniag Government Services company , is seeking a Records Support Associate II with a Secret clearance to support Kadiak and our government customer in Washington, DC. This position is ...

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Support Associate information

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How much do support associate jobs pay per hour?

As of Jun 7, 2026, the average hourly pay for support associate in Washington is $22.16, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $23.94 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Support Associate, and why are they important?

To thrive as a Support Associate, you need strong problem-solving abilities, customer service skills, and often a high school diploma or equivalent. Familiarity with help desk software, ticketing systems, and common office applications is typically required. Patience, clear communication, and a positive attitude help you excel when addressing customer concerns. These skills are crucial for ensuring efficient resolution of issues and maintaining customer satisfaction in a support environment.

How does a Support Associate typically collaborate with other departments to resolve customer issues?

Support Associates frequently work alongside teams such as Technical Support, Sales, and Product Development to resolve customer inquiries efficiently. When faced with complex issues, they escalate cases to specialized teams, ensuring customers receive accurate and timely solutions. Regular communication and updates with these departments are essential, making teamwork and clear documentation key parts of the role. This cross-functional collaboration not only helps customers but also provides Support Associates with valuable exposure to different areas of the company.

What are Support Associates?

Support Associates are professionals who assist customers or internal teams by resolving issues, answering inquiries, and providing guidance on products or services. They typically work in customer service departments, help desks, or technical support centers. Their main goal is to ensure customer satisfaction and facilitate smooth operations by addressing problems promptly and effectively. Support Associates may communicate with clients via phone, email, chat, or in person, depending on the organization and industry.

What is the difference between Support Associate vs Customer Service Representative?

AspectSupport AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may require technical certificationsHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentCall centers, retail, technical support, healthcare settingsCall centers, retail stores, online support channels
Employer & Industry UsageTech companies, retail, healthcare, telecommunicationsRetail, telecom, banking, hospitality

Support Associates and Customer Service Representatives often perform similar roles in assisting customers. Support Associates may focus more on technical or product-specific support, while Customer Service Representatives handle general inquiries and service issues. Both roles require strong communication skills and are vital in customer-facing industries.

What are the most commonly searched types of Support jobs in Washington? The most popular types of Support jobs in Washington are:
Infographic showing various Support Associate job openings in Washington as of May 2026, with employment types broken down into 80% Full Time, and 20% Part Time. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $46,096 per year, or $22.2 per hour.

Client Support Associate

Verano

Jessup, MD • On-site

$65K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 14 days ago

Verano rating

7.0

Company rating: 7.0 out of 10

Based on 49 frontline employees who took The Breakroom Quiz

6th of 29 rated cannabis dispensaries

Job description

Job Summary
As a Client Support Associate at Verano, you will be at the forefront of ensuring the satisfaction and success of our dispensary partners. This role is pivotal in delivering exceptional service to dispensary staff, implementing effective in-store activations, and fostering strong relationships with our clients. The ideal candidate will possess excellent communication skills, a passion for the cannabis industry, and a drive to uphold brand excellence.
This is a remote position with significant travel required throughout the assigned territory. Candidates should ideally be based on the Eastern Shore of Maryland to best support regional coverage and maintain close proximity to key clients and partners. The role offers flexibility in day-to-day work location, balanced with regular in-person engagement across the territory.
Essential Duties and Responsibilities
  • Act as the primary point of contact for dispensary staff, providing timely support, addressing inquiries, and delivering comprehensive product information.
  • Collaborate with Marketing to execute in-store activations and promotional events aimed at increasing brand visibility and driving sales within dispensaries.
  • Coordinate the distribution of promotional merchandise and items to dispensary staff to enhance brand awareness and foster loyalty.
  • Regularly audit dispensary menus to ensure accurate representation of our product offerings and promptly update as necessary.
  • Conduct training sessions and distribute educational materials to dispensary staff to enhance product knowledge and sales effectiveness.
  • Organize and conduct in-store training sessions to educate dispensary staff on product features, benefits, and best practices for sales and customer service.
  • Possess reliable transportation to travel to various dispensary locations for in-person engagements and activations.
  • Occasionally provide food or beverage items during in-store activations or training sessions to enhance the customer experience.
  • Gather feedback from dispensary staff regarding our products, services, and overall customer experience to identify areas for improvement and inform strategic decisions. Track and report on key performance metrics such as event attendance, sales conversions, and customer feedback.
  • Represent the brand at industry events, trade shows, and community gatherings, networking with potential customers and partners to expand brand reach.
  • Maintain a positive and professional image of the brand, adhering to company values and guidelines, including proper attire.
  • Stay informed about industry trends, competitor activities, and regulatory changes to ensure our brand remains competitive and compliant.
  • Other duties as assigned by management

Minimum Qualifications
  • Bachelor's Degree or equivalent work marketing or business experience.
  • Previous experience in customer service, sales, or marketing, preferably in the cannabis industry
  • Strong strategic and critical thinking capabilities.
  • Ability to manage multiple priorities in a fast-paced environment.
  • High level of integrity and strict adherence to protecting confidential information.
  • Excellent written and oral communication skills.
  • Proven background of leading through influence.
  • Organized and detail oriented with ability to execute change management.
  • Solid project management, conflict resolution and people management skills..
  • Exceptional interpersonal communication skills.
  • Effective consultative and influencing approach, with proven ability to work effectively with all organizational levels

What We Offer
Verano Base Pay
$65,000
Actual pay is based on experience, qualifications, and location of the role. Roles may be eligible for annual bonus program based on individual and company performance.
Benefits:
  • Medical, dental, and vision insurance
  • 401(k) matching
  • Paid holidays
  • Paid time off
  • Product discounts

Physical and Mental Demands
While performing the duties of this job, the employee is frequently required to remain in a stationary position, move and/or position oneself, communicate, operate and/or prepare, place, position objects, tools, or controls. The employee must occasionally move packages weighing up to 50 lb. Specific vision abilities required by this job include close observation and the ability to adjust focus. The mental and physical requirements described here are representative of those that must be met by an individual, with or without reasonable accommodation, to successfully perform the essential functions of this position. This role will require travel at 20-50% of the time
Working Environment
Work is performed in an office environment. The noise level in the work environment is usually moderate. The work environment characteristics described here are representative of those an individual encounters while performing the essential functions of this position.
We are proud to be an equal opportunity employer. We place priority in an environment of inclusion, diversity and social justice and are committed to securing a better, brighter way forward for our employees, our markets, and our communities.

What Verano employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

About Verano

Sourced by ZipRecruiter

Industry

Offices of health practitioners

Company size

1,001 - 5,000 Employees

Headquarters location

Chicago, IL, US

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