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Support Associate Jobs in Kentucky (NOW HIRING)

RT Specialty, LLC

$60 - $80/hr

Position Summary The Client Support Associate is responsible for assisting clients by addressing inquiries, guiding them through policy-related matters, and communicating policy renewals. The role ...

New

Persuit

$60 - $80/hr

As a Customer Support Associate at PERSUIT , you'll play an important role in delivering a high-quality support experience to our customers. Following PERSUIT's combination with Apperio, our support ...

Thrivent Financial

$60 - $80/hr

The Securities Support Associate reports to and is employed by Your Journey Financial Advisors. This is a full-time in-person position sitting out of either the Gastonia or Hickory office.

New

Donnelley Financial Solutions (DFIN)

$60 - $80/hr

Title: Product Support Associate (3rd Shift) Job ID: 4913 Location: US Job Family: Customer Service Description Join a dynamic team at the pulse of global markets, where we deliver innovative ...

Tory Burch LLC

PT Support Associate

Simpsonville, KY · On-site

$13.75 - $17.25/hr

You are a flexible individual who is comfortable multi-tasking in a fast-paced environment with constantly changing priorities, supporting front of the house and back of the house operations. You're ...

Pavion

Operations Support Associate

Louisville, KY · On-site

$20 - $25/hr

Learn more at www.pavion.com Pavion and our family of companies are seeking a talented and motivated Operations Support Associate to join our security business unit. Primary Responsibilities:

Pavion

Operations Support Associate

Louisville, KY · On-site

$20 - $25/hr

Learn more at www.pavion.com Pavion and our family of companies are seeking a talented and motivated Operations Support Associate to join our security business unit. Primary Responsibilities:

Pavion

Operations Support Associate

Louisville, KY · On-site

$20 - $25/hr

Learn more at www.pavion.com Pavion and our family of companies are seeking a talented and motivated Operations Support Associate to join our security business unit. Primary Responsibilities:

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Support Associate information

See Kentucky salary details

$8

$16

$24

How much do support associate jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for support associate in Kentucky is $16.99, according to ZipRecruiter salary data. Most workers in this role earn between $14.18 and $18.37 per hour, depending on experience, location, and employer.

What is a support associate?

Support Associates are professionals who assist customers or internal teams by resolving issues, answering inquiries, and providing guidance on products or services. They typically work in customer service departments, help desks, or technical support centers. Their main goal is to ensure customer satisfaction and facilitate smooth operations by addressing problems promptly and effectively. Support Associates may communicate with clients via phone, email, chat, or in person, depending on the organization and industry.

What are the key skills and qualifications needed to thrive as a support associate?

To thrive as a Support Associate, you need strong problem-solving abilities, customer service skills, and often a high school diploma or equivalent. Familiarity with help desk software, ticketing systems, and common office applications is typically required. Patience, clear communication, and a positive attitude help you excel when addressing customer concerns. These skills are crucial for ensuring efficient resolution of issues and maintaining customer satisfaction in a support environment.

How does a support associate typically collaborate with other departments to resolve customer issues?

Support Associates frequently work alongside teams such as Technical Support, Sales, and Product Development to resolve customer inquiries efficiently. When faced with complex issues, they escalate cases to specialized teams, ensuring customers receive accurate and timely solutions. Regular communication and updates with these departments are essential, making teamwork and clear documentation key parts of the role. This cross-functional collaboration not only helps customers but also provides Support Associates with valuable exposure to different areas of the company.

What is the difference between Support Associate vs Customer Service Representative?

AspectSupport AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may require technical certificationsHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentCall centers, retail, technical support, healthcare settingsCall centers, retail stores, online support channels
Employer & Industry UsageTech companies, retail, healthcare, telecommunicationsRetail, telecom, banking, hospitality

Support Associates and Customer Service Representatives often perform similar roles in assisting customers. Support Associates may focus more on technical or product-specific support, while Customer Service Representatives handle general inquiries and service issues. Both roles require strong communication skills and are vital in customer-facing industries.

What are the most commonly searched types of Support jobs in Kentucky?

The most popular types of Support jobs in Kentucky are:

What cities in Kentucky are hiring for Support Associate jobs?

Cities in Kentucky with the most Support Associate job openings:

Infographic showing various Support Associate job openings in Kentucky as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $35,348 per year, or $17 per hour.

Community Support Associate

Owensboro, KY • On-site

The Methodist Home of Kentucky, Inc.
201 - 500 employees
Learn more about The Methodist Home of Kentucky, Inc.external

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 29 days ago

Job description

Mending Point Community Services Counseling Services is a branch of the United Methodist Home. Community Services Counseling Services provides out-patient and school-based therapy along with Targeted Case Management. Our office is located in Owensboro KY. We have been delivering services for over for 155 Years.
The Community Support Associate (CSA) provides Comprehensive Community Support Services (CCSS). This role combines direct service delivery with staff supervision, quality oversight, and program support to ensure high-quality, compliant, person-centered services.
  • Support the mission, vision, and values of Kentucky United Methodist Homes for Children and Youth.
  • Comply with all organizational policies, procedures, and regulatory standards.
  • Maintain confidentiality and promote a culturally responsive team environment.
  • Participate in required training and professional development activities.
  • Maintain an active caseload of CCSS clients and provide person-centered, strengths-based services.
  • Conduct functional and needs-based assessments and update service plans every 90 days.
  • Provide skill-building interventions in home and community settings.
  • Ensure timely, accurate documentation consistent with Medicaid and agency standards.
  • Facilitate team meetings and interdisciplinary collaboration.
  • Complete all required CSA and CCSS trainings.
  • Support onboarding and ongoing professional development of staff.
Educational and Professional Requirements
  • At least 21 years of age.
  • High school diploma or GED required.
  • One year of experience working with individuals with mental health or co-occurring disorders.
  • Completion of required CSA training within six months of hire.
  • Must complete CSA training/certification requirements within required timelines as directed by the agency and consistent with Kentucky regulation (e.g., 908 KAR 2:250) and payer expectations.
  • Must participate in required ongoing/annual training and continuing education as assigned.
Job Specifications
  • Must be at least 21 years of age.
  • Valid driver's license, reliable transportation, and proof of current auto insurance.
  • Valid certification in CPR and First Aid (can be provided upon hire).
  • Must submit to required background checks and pre-employment drug screening.
  • Strong organizational and time-management skills.
  • Strong interpersonal engagement skills and ability to work effectively in community settings.
  • Strong documentation skills and ability to learn and use EMR systems; computer proficiency required.
  • Ability to support the agency's mission and philosophy and demonstrate respect for cultural diversity and team-centric harmony.
  • Must work under clinical supervision of an approved behavioral health professional/supervisor per agency policy and applicable regulations, including required supervision frequency.
Our Benefits Include:
  • Paid training as you learn how to support youth with trauma
  • Free Employee Assistance Program
  • Health, vision, dental, and life insurance;
  • 403(b) matching
  • Excellent Paid time off for vacation, sick, and mental health care
  • Paid Vacation, Sick and Holidays
  • Tuition assistance and continuing education support

KyUMH is an Equal Opportunity Employer
KyUMH is committed to maintaining a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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