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Support Assistant Jobs in Dallas, TX (NOW HIRING)

Bright Thinker

Support Specialist

Lewisville, TX · On-site

Troubleshoot hardware, software, printers, scanners, and peripheral devices. * Assist users with Google applications * Maintain user accounts, permissions, and system access. * Document support ...

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Support Assistant information

See Dallas, TX salary details

$11

$18

$25

How much do support assistant jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for support assistant in Dallas, TX is $18.39, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $20.19 per hour, depending on experience, location, and employer.

What is a support assistant?

A support assistant is a role that involves providing administrative, technical, or customer support within an organization. Support assistants often handle tasks such as answering inquiries, managing schedules, and assisting team members, requiring good communication and organizational skills.

What is the difference between Support Assistant vs Customer Service Representative?

AspectSupport AssistantCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; certifications varyHigh school diploma; often customer service training
Work EnvironmentHealthcare, education, or social services settingsCall centers, retail, or service industries
Employer & Industry UsageHospitals, schools, social agenciesRetail stores, telecom companies, banks
Common Search & Comparison IntentSupport Assistant vs Customer Service Representative

Support Assistants typically work in healthcare, education, or social services, providing direct support to clients or patients. Customer Service Representatives mainly work in retail or call centers, focusing on customer inquiries and issue resolution. While both roles involve assisting people, Support Assistants often require specialized certifications and work in more specialized environments compared to the more general customer service roles.

What is the role of support assistant?

A support assistant provides administrative, technical, or customer service support within an organization. They often handle tasks such as managing schedules, assisting clients or staff, and using office or support software to ensure smooth operations.

What are the most commonly searched types of Support jobs in Dallas, TX?

The most popular types of Support jobs in Dallas, TX are:

What cities near Dallas, TX are hiring for Support Assistant jobs?

Cities near Dallas, TX with the most Support Assistant job openings:

Infographic showing various Support Assistant job openings in Dallas, TX as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $38,254 per year, or $18.4 per hour.

Service Support Assistant

City of Carrollton, TX

Carrollton, TX • On-site

$16.75 - $23/hr

Other

Re-posted 4 days ago

Job description

Uploading documents with your application: While PDFs are an acceptable file type, scanned PDFs or images (such as those created via Canva) are not supported by the applicant tracking system.
JOB TITLE: Service Support Assistant
DEPARTMENT/DIVISION: Utility Customer Service
REPORTS TO: Utility Customer Service Supervisor
SUMMARY: Responsible for serving as the first point of contact for constituent calls and walk-ins associated with area of assignment. Duties include: answering inbound phone calls, radio calls, and emails; researching, responding to, and logging inquiries, complaints, and concerns; accepting payments in the form of check, cash, or credit card for utilities, citations, and other City payments; and, ensuring cash drawers are balanced. Work is performed with moderate supervision.
ESSENTIAL JOB FUNCTIONS:
  • Answers and responds to inbound phone calls, radio calls, and emails for multiple internal departments from citizens and staff. Transfers callers to appropriate internal departments and/or requested staff members as requested.
  • Researches, responds to, and logs inquiries, complaints, and/or concerns received from citizens and staff.
  • Enters a variety of information into applicable databases and/or work order entry systems.
  • Accepts and processes a variety of payments in the form of check, cash, or credit card for utilities, citations, and other City payments. Makes appropriate adjustments to customer accounts, following established guidelines and procedures. Enters payment information into applicable database and issues receipts to customers.
  • Balances cash drawers at the end of the business day and prepares related bank deposit paperwork. Notifies appropriate internal department of daily deposit totals and prepares related financial logs, book entries, and/or other related paperwork.
  • Performs other duties as assigned.
  • Balances cash receipts and readies for bank deposit. Opens, terminates, and maintains customer utility accounts.
SUPERVISORY/BUDGET RESPONSIBILITIES:
  • None.
KNOWLEDGE, SKILLS, AND ABILITIES:
  • Knowledge of telephone etiquette;
  • Skilled in operating modern office equipment;
  • Skilled in providing customer service;
  • Skilled in handling irate customers;
  • Skilled in handling cash;
  • Skilled in handling frequent interruptions;
  • Skilled in performing basic mathematical calculations;
  • Skilled in operating a computer and related software applications;
  • Skilled in communicating effectively with a variety of individuals.
MINIMUM QUALIFICATIONS:
  • High School Diploma or G.E.D.
  • One year related experience in area of assignment such as inbound call center, cash handling, or customer service.
PREFERENCES:
  • Bilingual in Spanish and English.
WORKING CONDITIONS:
  • Frequent reaching, sitting, standing, talking, seeing, hearing, and manual dexterity.
  • Occasional lifting and carrying up to 25 pounds.
  • Work is typically performed in a standard office environment.
CONDITIONS OF EMPLOYMENT:
  • Must pass pre-employment drug test.
  • Must pass criminal history check.
  • Must pass motor vehicle records check.
  • May be required to pass a credit check depending on assignment.

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