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Support Analyst Jobs in Silver Spring, MD (NOW HIRING)

ORBIS Inc

Product Support Analyst

Washington, DC

Provide daily program, analytical, and acquisition management support to senior level executives. * Provide detail-oriented management of records, business research analysis, and valuation strategies.

Tecolote Research

Data Support Analyst

Arlington, VA · On-site

Provide user support to DoD Analysts searching and exporting data into analysis-ready formats * Review current system workflows and analyst roles to identify opportunities for increased efficiencies

ORBIS, Inc.

Product Support Analyst

Washington, DC · On-site

Provide daily program, analytical, and acquisition management support to senior level executives. * Provide detail-oriented management of records, business research analysis, and valuation strategies.

SAIC

Production Support Analyst

Arlington, VA

Bus Proc Analyst Schedule: Full-Time Shift: Day Job Travel: No Minimum Clearance Required: Secret ... We support over 70 applications and 4 DOS missions. This is a high-visibility role with a lot of ...

SAIC

Production Support Analyst

Arlington, VA

Bus Proc Analyst Schedule: Full-Time Shift: Day Job Travel: No Minimum Clearance Required: Secret ... We support over 70 applications and 4 DOS missions. This is a high-visibility role with a lot of ...

The Media Trust

Operational Support Analyst

Mclean, VA · On-site

... support tickets and internal communications via JIRA, Slack, and email. * Assist in onboarding new clients by setting up scanning accounts and configuring delivery parameters. * Analyze and process ...

Media Trust

Operational Support Analyst

Mclean, VA · Remote

... support tickets and internal communications via JIRA, Slack, and email. * Assist in onboarding new clients by setting up scanning accounts and configuring delivery parameters. * Analyze and process ...

SAIC

Investment Support Analyst

Washington, DC · On-site

$125K - $150K/yr

The Investment Support Analyst will have primary responsibility for conducting in-depth and comprehensive analyses of business cases associated with current and future OSC investments. Key ...

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Support Analyst information

See Silver Spring, MD salary details

$15

$32

$58

How much do support analyst jobs pay per hour?

As of Jun 13, 2026, the average hourly pay for support analyst in Silver Spring, MD is $32.44, according to ZipRecruiter salary data. Most workers in this role earn between $22.88 and $39.04 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Support Analyst, and why are they important?

To thrive as a Support Analyst, you need a solid understanding of troubleshooting, IT fundamentals, and customer service, often supported by a relevant degree or technical certifications like CompTIA A+ or ITIL. Familiarity with ticketing systems (such as ServiceNow or Jira), remote desktop tools, and basic networking concepts is typically required. Strong communication, problem-solving abilities, and patience help set top Support Analysts apart. These skills are crucial for efficiently resolving technical issues, ensuring user satisfaction, and maintaining smooth IT operations.

What Is a Support Analyst?

A support analyst fulfills a company’s everyday information technology (IT) troubleshooting needs and provides long-term, strategic technology development. As a support analyst, your job duties include responding to complaints regarding company hardware, resolving issues, devising strategies to improve IT performance, installing and maintaining IT systems, and collaborating with other IT professionals. The qualifications for a career as a support analyst include a bachelor’s degree in IT or computer science, experience working in an IT setting, and excellent problem-solving and communication skills.

What jobs will boom in 2026?

Support analysts are expected to see continued demand as companies prioritize customer service and technical support, especially with increasing reliance on digital tools and remote work. Skills in troubleshooting, software proficiency, and certifications like ITIL or CompTIA can enhance job prospects in this field. Overall, technology-related support roles are projected to grow steadily through 2026.

How much does a support analyst make in the US?

Support analysts in the US typically earn a median annual salary of around $55,000 to $70,000, depending on experience, location, and industry. Entry-level positions may start lower, while experienced analysts with certifications or specialized skills can earn higher salaries. Compensation often includes benefits such as health insurance and opportunities for career advancement.

What does a support analyst do?

A support analyst provides technical assistance and troubleshooting for software, hardware, or network issues faced by users or clients. They diagnose problems, resolve technical issues, and often use tools like ticketing systems to track support requests, requiring good communication skills and technical knowledge. Support analysts typically work in IT support environments and may hold certifications such as CompTIA A+ or ITIL.

What jobs in the US pay 300,000 a year?

Support Analysts typically do not earn $300,000 annually; high-paying roles in the US reaching this level are often executive positions such as Chief Technology Officers, investment bankers, specialized surgeons, or senior corporate lawyers. Some highly experienced professionals in technology, finance, or healthcare with advanced certifications and extensive experience may also reach or exceed this salary range.

What is the difference between Support Analyst vs Help Desk Technician?

AspectSupport AnalystHelp Desk Technician
Required CertificationsCompTIA A+, Network+; ITILCompTIA A+; Basic certifications
Work EnvironmentCorporate IT, technical support teamsHelp desk, call centers, technical support
Employer & Industry UsageBusinesses, IT service providersSmall to medium businesses, IT support services
Common Search & Comparison IntentUnderstanding roles, career pathsEntry-level support, troubleshooting

Support Analysts typically handle more complex technical issues, analyze system problems, and may work on troubleshooting beyond basic support. Help Desk Technicians focus on initial customer support, resolving common issues, and providing basic technical assistance. Both roles require similar certifications and are found in similar environments, but Support Analysts usually have more advanced responsibilities and technical knowledge.

What are some common challenges faced by Support Analysts, and how can they effectively address them?

Support Analysts frequently encounter challenges such as managing high ticket volumes, handling complex or urgent technical issues, and communicating with users of varying technical expertise. To address these challenges, it's important to prioritize tasks efficiently, leverage established troubleshooting procedures, and maintain clear, empathetic communication with end-users. Building strong relationships with other IT teams and regularly updating personal technical knowledge can also help Support Analysts resolve issues more quickly and effectively.

What are Support Analysts?

Support Analysts are professionals who provide technical assistance and troubleshooting for software, hardware, or IT systems within an organization or to external clients. They diagnose issues, resolve user problems, and often act as the first point of contact for technical support. Support Analysts may also document problems, offer solutions, and escalate complex issues to higher-level IT staff. Their role is crucial in ensuring that technology runs smoothly and efficiently for users.
More about Support Analyst jobs
What job categories do people searching Support Analyst jobs in Silver Spring, MD look for? The top searched job categories for Support Analyst jobs in Silver Spring, MD are:
What cities near Silver Spring, MD are hiring for Support Analyst jobs? Cities near Silver Spring, MD with the most Support Analyst job openings:
Support Analyst jobs near you
Infographic showing various Support Analyst job openings in Silver Spring, MD as of June 2026, with employment types broken down into 2% As Needed, 42% Full Time, 52% Part Time, 2% Temporary, and 2% Contract. Highlights an 83% Physical, 7% Hybrid, and 10% Remote job distribution, with an average salary of $67,465 per year, or $32.4 per hour.
Administrative Support Analyst

Administrative Support Analyst

Odyssey Systems

Fort Belvoir, VA • On-site

Other

Posted 20 days ago

Job description


Administrative Support Analyst
Job Locations
US-VA-Fort Belvoir
ID
2026-7769
Category
Administrative/Clerical
Type
Full Time
Biweekly Hours
80
Location : Name
Fort Belvoir
Position Summary

Odyssey is recruiting for an Administrative Support Analyst. In this role, you will support PM Soldier Survivability (SSV), which is located at Ft. Belvoir, VA. The support required under this effort includes engineering, quality assurance and test support, acquisition support, business management support, logistics and fielding support, operations support, and administrative support. The specific task areas include program management, analysis, planning, studies, liaison, and operations support, strategic communications, engineering and logistics support, new equipment training, system test and product fielding support, acquisition and contracting support, software development and system safety, studies and analysis and quick response support.
PM SSV's mission is to equip, clothe, and protect Soldiers to maximize performance today and provide enhanced capability tomorrow. PM SSV's products protect Soldiers and allow them to operate in any condition. Product Manager Air Warrior (PdM AW), Product Manager Soldier Clothing and Individual Equipment (PdM SCIE) and Product Manager Soldier Protective Equipment (PdM SPE) are subordinate Product Offices in PM SSV.

***Contingent upon contract award***

Responsibilities

Duties include, but are not limited to:

    Provides senior executive level secretarial and administrative travel support, and human resources support for the PM and others as necessary
  • Handles sensitive or confidential information
  • Manage PM calendar using MS Outlook
  • Performs in a leadership role in providing administrative and general office support
  • Prepares a variety of documents, such as correspondence, forms, reports, statistical tables, spreadsheets, etc., using advanced skills and knowledge of word processing software
  • Advises writers and researchers in matters of style, syntax, and usage to improve the general quality and effectiveness of communications
  • Trains lower-level administrative support analyst

***Contingent upon contract award***

Qualifications

Citizenship: Must be a US citizen

Minimum Required Qualifications

Clearance: Secret

Education: High School Diploma

Years of Experience: At least 10 years of experience in an administrative setting in the DoD

Preferred:

Education: BA or BS

Years of Experience: At least five years of experience in an administrative setting in the DoD

Technical Skills

  • Expert in Microsoft Suite
  • Proficient with Defense Travel System
  • Knowledgeable in Microsoft SharePoint

Interpersonal Skills

  • Excellent customer service skills
  • Ability to manage multiple tasks
  • Strong communication skills, written and oral

Additional Information

Location: Onsite at Fort Belvior, VA

Travel: 25%

#LI-JC1

***Contingent upon contract award***

Company Overview

Odyssey is a world-class technical, engineering, and integration company serving the warfighting ecosystem with airborne integration, ISR, C2, and warfighter readiness capabilities. Odyssey meets the military's operational needs by integrating layered defense systems from equipment, technology, and services to data, information, and business operations. We streamline defense acquisition and sustainment, engineering the technical battlefield with domain-specific proficiency to ensure lethality. Odyssey is dedicated to excellent contract execution, peak organizational performance, and fostering a workplace built on employee care.

Odyssey is proud to live out our core values of commitment, ambition, and respect in our work and communities through OdysseyCares, a philanthropic group focused on giving back through direct donations, an employer match program, and volunteering events.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

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