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Support Analyst Jobs in Silver Spring, MD (NOW HIRING)

Range

Support Analyst

Mclean, VA

Range Support Analyst Range is creating AI-powered solutions to eliminate financial complexity for our members. We're transforming wealth management through the perfect blend of cutting-edge ...

Range

Support Analyst

Mclean, VA · On-site

About the role We're seeking a skilled Support Analyst with 3-5 years of experience to provide exceptional support for our members. You'll troubleshoot technical issues, collaborate with cross ...

Gnostech

Congressional Support Analyst

Arlington, VA

Congressional Support Analyst Overview Location * Arlington, VA Job Title * Congressional Support Analyst Salary * Commensurate with industry position, depending on experience. Travel * May involve ...

Gnostech

Congressional Support Analyst

Arlington, VA · On-site

Congressional Support Analyst Overview Location * Arlington, VA Job Title * Congressional Support Analyst Salary * Commensurate with industry position, depending on experience. Travel * May involve ...

Prescient Edge

Contract Support Analyst

Mclean, VA

Job Title Contract Support Analyst Location McLean, VA 22102 US (Primary) Category Operations Job Type Full-Time Career Level Staff Education Bachelor's Degree Travel Security Clearance Required None ...

Prescient Edge

Contract Support Analyst

Mclean, VA · On-site

Job Title Contract Support Analyst Location McLean, VA 22102 US (Primary) Category Operations Job Type Full-Time Career Level Staff Education Bachelor's Degree Travel Security Clearance Required None ...

ATG

Technical Support Analyst

Arlington, VA · On-site

Technical Support Analyst Location: Fully Remote - D.C. Metro Area Employment Type: Full-Time Job Summary The Technical Support Analyst will be required to handle internal and external customer ...

ATG

Technical Support Analyst

Arlington, VA · Remote

Technical Support Analyst Location: Fully Remote - D.C. Metro Area Employment Type: Full-Time Job Summary The Technical Support Analyst will be required to handle internal and external customer ...

Savvee Inc.

FOIA Support Analyst

Washington, DC · Hybrid

FOIA Support Analyst Savvee Inc. is seeking a motivated FOIA Support Analyst to support our federal client in a hybrid environment located in Washington, DC. The ideal candidate will help drive the ...

NARFE

Application Support Analyst

Alexandria, VA · On-site

DESCRIPTION The Application Support Analyst will be a specialist with Association Management Software (AMS) and will work with staff, members and vendors to ensure database effectiveness and ...

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Support Analyst information

See Silver Spring, MD salary details

$15

$32

$58

How much do support analyst jobs pay per hour?

As of Jun 1, 2026, the average hourly pay for support analyst in Silver Spring, MD is $32.50, according to ZipRecruiter salary data. Most workers in this role earn between $22.88 and $39.09 per hour, depending on experience, location, and employer.

What Is a Support Analyst?

A support analyst fulfills a company’s everyday information technology (IT) troubleshooting needs and provides long-term, strategic technology development. As a support analyst, your job duties include responding to complaints regarding company hardware, resolving issues, devising strategies to improve IT performance, installing and maintaining IT systems, and collaborating with other IT professionals. The qualifications for a career as a support analyst include a bachelor’s degree in IT or computer science, experience working in an IT setting, and excellent problem-solving and communication skills.

What are the key skills and qualifications needed to thrive as a Support Analyst, and why are they important?

To thrive as a Support Analyst, you need a solid understanding of troubleshooting, IT fundamentals, and customer service, often supported by a relevant degree or technical certifications like CompTIA A+ or ITIL. Familiarity with ticketing systems (such as ServiceNow or Jira), remote desktop tools, and basic networking concepts is typically required. Strong communication, problem-solving abilities, and patience help set top Support Analysts apart. These skills are crucial for efficiently resolving technical issues, ensuring user satisfaction, and maintaining smooth IT operations.

What are some common challenges faced by Support Analysts, and how can they effectively address them?

Support Analysts frequently encounter challenges such as managing high ticket volumes, handling complex or urgent technical issues, and communicating with users of varying technical expertise. To address these challenges, it's important to prioritize tasks efficiently, leverage established troubleshooting procedures, and maintain clear, empathetic communication with end-users. Building strong relationships with other IT teams and regularly updating personal technical knowledge can also help Support Analysts resolve issues more quickly and effectively.

What are Support Analysts?

Support Analysts are professionals who provide technical assistance and troubleshooting for software, hardware, or IT systems within an organization or to external clients. They diagnose issues, resolve user problems, and often act as the first point of contact for technical support. Support Analysts may also document problems, offer solutions, and escalate complex issues to higher-level IT staff. Their role is crucial in ensuring that technology runs smoothly and efficiently for users.

What is the difference between Support Analyst vs Help Desk Technician?

AspectSupport AnalystHelp Desk Technician
Required CertificationsCompTIA A+, Network+; ITILCompTIA A+; Basic certifications
Work EnvironmentCorporate IT, technical support teamsHelp desk, call centers, technical support
Employer & Industry UsageBusinesses, IT service providersSmall to medium businesses, IT support services
Common Search & Comparison IntentUnderstanding roles, career pathsEntry-level support, troubleshooting

Support Analysts typically handle more complex technical issues, analyze system problems, and may work on troubleshooting beyond basic support. Help Desk Technicians focus on initial customer support, resolving common issues, and providing basic technical assistance. Both roles require similar certifications and are found in similar environments, but Support Analysts usually have more advanced responsibilities and technical knowledge.

More about Support Analyst jobs
What are popular job titles related to Support Analyst jobs in Silver Spring, MD? For Support Analyst jobs in Silver Spring, MD, the most frequently searched job titles are:
What job categories do people searching Support Analyst jobs in Silver Spring, MD look for? The top searched job categories for Support Analyst jobs in Silver Spring, MD are:
What cities near Silver Spring, MD are hiring for Support Analyst jobs? Cities near Silver Spring, MD with the most Support Analyst job openings:
Support Analyst jobs near you
Infographic showing various Support Analyst job openings in Silver Spring, MD as of May 2026, with employment types broken down into 1% As Needed, 76% Full Time, and 23% Part Time. Highlights an 40% Physical, 40% Hybrid, and 20% Remote job distribution, with an average salary of $67,594 per year, or $32.5 per hour.
Support Analyst

Support Analyst

Range

Mclean, VA

Other

Medical, Dental, Vision, Retirement, PTO

Posted yesterday

Job description

Range Support Analyst

Range is creating AI-powered solutions to eliminate financial complexity for our members. We're transforming wealth management through the perfect blend of cutting-edge technology and human expertise. We're obsessed with member experience! We've built an integrated platform that tackles the full spectrum of financial needs–investments, taxes, retirement planning, and estate management–all unified in one intuitive system.

Backed by Google's Gradient Ventures and Cathay Innovations, we're in hyper-growth mode and looking for exceptional talent to join our starting lineup. Every Ranger at this stage is shaping our culture and way of life–from former CEOs and startup founders to experts from leading hedge funds and tech companies.

If you're ready to build something that truly matters in financial services, bring your talent to Range. Here, you'll make a genuine impact on how people manage their financial lives while working alongside a team that celebrates wins, makes big decisions, and blazes new trails together.

About the Role

We're seeking a skilled Support Analyst with 3-5 years of experience to provide exceptional support for our members. You'll troubleshoot technical issues, collaborate with cross-functional teams, and deliver member satisfaction in a fast-paced startup environment.

This role is based in McLean, VA. Employees hired for this position will work in the office Monday-Friday. If you are not currently located in one of these areas, your willingness to relocate will be a contingency for employment.

Range Support Team Mission Statement

We deliver an exceptional Range experience to members by quickly solving problems, eliminating bugs, leveraging AI tools to elevate quality, and turning member feedback into impactful product improvements.

What You'll Do With Us
  • Assist our members with questions on how to use the Range platform
  • First line of defense on technical issues they are experiencing
  • Figure out the member's problem quickly and effectively offer the right solution
  • Create and maintain a knowledge library of how Range works
  • Maintain success metrics and data as directed
  • Be an active part of a collaborative team and share best practices
  • Refine our customer-facing AI agent to scale support
  • Leverage AI tools to uplevel your daily output
What Will Set You Apart
  • 3-5 years of experience in a support or technical role; SaaS startup or FinTech experience preferred
  • Strong problem-solving and written communication skills
  • BS or BA preferred
  • Experience using financial services technology
  • An interest in the tech industry and/or consumer fintech experience
Benefits
  • Comprehensive health coverage: Medical, dental, and vision
  • 401k plan
  • Technology allowance
  • PTO
  • Top of Market Pay
  • Paid parental leave

Range is proud to be an equal opportunity workplace. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. As a company, we are committed to designing products, building a culture, and supporting a team that reflects the diverse population we serve.

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