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Supervisor Customer Jobs in Minnesota (NOW HIRING)

PetSuites

Customer Service Supervisor

Eagan, MN · On-site

$14 - $15.50/hr

Pet Host Lead (Customer Service Supervisor) Full-Time | Front Desk Leadership Role Are you a strong front desk leader who thrives in fast-paced environments, drives results, and sets the standard for ...

Floor & Decor

Customer Service Supervisor

Woodbury, MN · On-site

$17 - $23/hr

One year customer service/cashier supervisory experience and proven ability direct operations. * Ability to perform in a high volume, highly complex location. * Ability to demonstrate initiative and ...

Floor & Décor

Customer Service Supervisor

Woodbury, MN

$17 - $23/hr

One year customer service/cashier supervisory experience and proven ability direct operations. * Ability to perform in a high volume, highly complex location. * Ability to demonstrate initiative and ...

Mahnomen Health Center

DIETARY AIDE

Mahnomen, MN · On-site

$17 - $23.80/hr

Report shortages of food or supplies to the supervisor. Customer Service: * Interact with patients, residents, and clients to ensure their satisfaction with meals and address any concerns regarding ...

Mahnomen Health Center

DIETARY AIDE

Mahnomen, MN · On-site

$17 - $23.80/hr

Report shortages of food or supplies to the supervisor. Customer Service: * Interact with patients, residents, and clients to ensure their satisfaction with meals and address any concerns regarding ...

KOHLS

Full-Time Customer Service Supervisor

Rochester, MN · On-site

$19.50 - $30.25/hr

About the Role In this role, you will be the expert in point of sale and customer services ... Experience supervising teams or associates to include the responsibility for coaching to achieve ...

KOHLS

Full-Time Customer Service Supervisor

Cambridge, MN · On-site

$18.10 - $28.10/hr

About the Role In this role, you will be the expert in point of sale and customer services ... Experience supervising teams or associates to include the responsibility for coaching to achieve ...

New

KOHLS

Full-Time Customer Service Supervisor

Waite Park, MN · On-site

$19.50 - $30.25/hr

About the Role In this role, you will be the expert in point of sale and customer services ... Experience supervising teams or associates to include the responsibility for coaching to achieve ...

Mahnomen Health

DIETARY AIDE

Mahnomen, MN · On-site

$17 - $23.80/hr

Report shortages of food or supplies to the supervisor. Customer Service: * Interact with patients, residents, and clients to ensure their satisfaction with meals and address any concerns regarding ...

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Showing results 21-40

All JobsSupervisor Customer JobsSupervisor Customer Jobs in Minnesota

Supervisor Customer information

What is a supervisor customer?

A Supervisor Customer, often called a Customer Service Supervisor, oversees a team of customer service representatives to ensure customers receive prompt, effective, and courteous support. They handle escalated issues, train new staff, set performance goals, and monitor team metrics. Their responsibilities also include scheduling, coaching team members, and implementing service policies to improve customer satisfaction. This role is crucial in maintaining high standards of service and addressing customer concerns efficiently.

What are the key skills and qualifications needed to thrive as a supervisor customer, and why are they important?

To thrive as a Supervisor Customer, you need strong leadership skills, customer service expertise, and typically a background in business or a related field. Familiarity with customer relationship management (CRM) systems, call center software, and performance reporting tools is important. Excellent communication, conflict resolution, and motivational abilities help you effectively manage teams and resolve customer issues. These skills ensure smooth operations, high customer satisfaction, and a productive, engaged team environment.

What are some common challenges faced by a supervisor customer and how can they be effectively managed?

Supervisors in customer service often face challenges such as managing high call volumes, handling escalated customer issues, and ensuring team members meet performance targets. Effective management involves setting clear expectations, providing regular coaching and feedback, and fostering a supportive team environment. Developing strong conflict resolution and communication skills is crucial, as supervisors frequently act as a bridge between frontline staff and upper management. Utilizing performance metrics and customer feedback can also help identify areas for improvement and maintain high service standards.

What is the difference between Supervisor Customer vs Customer Service Manager?

AspectSupervisor CustomerCustomer Service Manager
CredentialsHigh school diploma or equivalent; some roles may require experience in customer serviceBachelor's degree often preferred; management experience beneficial
Work EnvironmentSupervises customer service teams, often in retail, call centers, or service centersOversees multiple customer service teams or departments, strategic planning
Employer & Industry UsageCommon in retail, hospitality, telecom, and service industriesFound in larger organizations, corporate settings, and multi-location businesses
Search & Comparison IntentFocuses on team supervision and daily operationsFocuses on overall customer service strategy and performance

The main difference between Supervisor Customer and Customer Service Manager lies in scope and responsibilities. Supervisors typically oversee daily team operations, while Customer Service Managers handle broader strategic planning and department management. Both roles require customer service experience, but the managerial level and scope differ.

What are popular job titles related to Supervisor Customer jobs in Minnesota?

For Supervisor Customer jobs in Minnesota, the most frequently searched job titles are:

What job categories do people searching Supervisor Customer jobs in Minnesota look for?

The top searched job categories for Supervisor Customer jobs in Minnesota are:

What cities in Minnesota are hiring for Supervisor Customer jobs?

Cities in Minnesota with the most Supervisor Customer job openings:

Supervisor Customer jobs near you
Infographic showing various Supervisor Customer job openings in Minnesota as of August 2026, with employment types broken down into 80% Full Time, 14% Part Time, and 6% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution.

Customer Service Supervisor

PetSuites

Eagan, MN • On-site

$14 - $15.50/hr

Full-time

Medical, Dental, Vision

Re-posted 16 days ago

Job description

Pet Host Lead

(Customer Service Supervisor)

Full-Time | Front Desk Leadership Role

Are you a strong front desk leader who thrives in fast-paced environments, drives results, and sets the standard for exceptional service? We are seeking a Pet Host Lead to supervise and support our front desk team while delivering a polished, professional client experience. This role is ideal for someone who enjoys leading by example, coaching others, and driving both service excellence and revenue growth.

Who We Are

NVA Pet Resorts is part of National Veterinary Associates (NVA) - the largest private owner of veterinary hospitals and pet resorts in North America, with 1,300+ locations. We're proud to be in an $8B+ industry that continues to grow as pet parents seek premium, trusted care for their furry family members.

At NVA Pet Resorts, our mission is simple:

Create safe, fun, and loving environments for pets while providing exceptional experiences for our clients and team members.

Position Overview

The Pet Host Lead is the frontline service leader of the resort.

You are responsible for:

Supervising daily front desk operations

Coaching and supporting Pet Hosts

Ensuring service standards are consistently upheld

Driving reservations, promotions, and membership sales

Managing client concerns with professionalism and confidence

Supporting occupancy and revenue optimization

Maintaining lobby safety and presentation

You will work closely with the

General Manager and leadership team to ensure strong service execution and sales performance.

What You'll Do

Leadership & Oversight

Lead front desk operations during your shift

Train and mentor new Hosts

Reinforce service, sales, and documentation standards

Monitor reservation accuracy and revenue opportunities

Step in to resolve escalated client concerns

Hold the team accountable to promotions and membership initiatives

Sales & Client Growth

Conduct tours for prospective clients

Confidently explain daycare, boarding, grooming, and training services

Promote packages, add-on services, and seasonal promotions

Drive membership sign-ups and rebooking

Support occupancy goals during peak and non-peak periods

Identify upsell opportunities that genuinely benefit pets and pet parents

This role requires someone who is comfortable discussing pricing, explaining value, and asking for the sale in a professional and service-focused way.

Client Experience

Oversee check-in and check-out processes

Answer calls, emails, and voicemails promptly

Manage waitlists during peak seasons and maximize room utilization

Maintain relationships with high-value clients

Operational Excellence

Manage and reconcile transactions

Monitor inventory for retail and lobby supplies

Ensure accurate client and pet records

Maintain organized and hazard-free common areas

Coordinate closely with pet care, grooming, and leadership teams

What We're Looking For

We are seeking someone who is:

Experienced in supervising or leading a team (1+ year preferred)

Comfortable with sales conversations and membership promotion

Confident giving tours and explaining service value

Strong in customer service and conflict resolution

Detail-oriented and organized

Professional in both written and verbal communication

Reliable - especially on weekends and holidays

You must be able to:

Work weekends and holidays

Lift up to 60 lbs

Stand for extended periods

Handle dogs of all sizes safely

Maintain composure in high-traffic environments

Animal experience is plus but not required.

Benefits & Perks

Health, Dental & Vision

Insurance

Employee Pet Care Discounts

Tips

Growth opportunities within NVA

Equal Opportunity Employer

NVA Pet Resorts is an Equal Opportunity Employer committed to building a diverse and inclusive workplace.

PetSuites is the leader of the pack in pet resorts offering exceptional services for both dogs and cats, ranging from boarding and daycare to grooming and training. Our trusted team of professionals delivers memorable experiences with personalized service in fun, convenient, and modern spaces.

Education:no requirementsEmployment Type: FULL_TIME

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