ZipRecruiter

Log In

1

Supermarket Customer Service Jobs (NOW HIRING)

previous pagenext page

Showing results 21-40

All JobsSupermarket Customer Service Jobs

Supermarket Customer Service information

See salary details

$9

$18

$26

How much do supermarket customer service jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for supermarket customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a supermarket customer service representative?

Supermarket customer service representatives are employees who assist shoppers by answering questions, resolving complaints, processing returns or exchanges, and providing information about products, promotions, and store policies. They may also handle customer inquiries in person, over the phone, or via email. Their goal is to ensure customers have a positive shopping experience, address any issues promptly, and help maintain the store’s reputation for excellent service.

What are the key skills and qualifications needed to thrive as a supermarket customer service representative?

To thrive as a Supermarket Customer Service Representative, you need strong interpersonal skills, basic math proficiency, and a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, barcode scanners, and inventory management software is typically required. Outstanding communication, patience, and problem-solving abilities help you deliver exceptional service and resolve customer concerns. These skills ensure efficient transactions, customer satisfaction, and a positive shopping experience, which are vital for the supermarket's success.

What are some common challenges faced in a supermarket customer service role, and how can they be managed effectively?

Supermarket customer service associates often encounter challenges such as handling high volumes of customers during peak hours, resolving complaints about products or pricing, and managing difficult or dissatisfied shoppers. Effective communication, patience, and problem-solving skills are essential for addressing these situations positively. Collaborating with team members and supervisors can also help in quickly resolving issues and maintaining a smooth workflow, ensuring customers leave with a positive experience.

What is the difference between Supermarket Customer Service vs Cashier?

AspectSupermarket Customer ServiceCashier
Primary RoleAssist customers, handle inquiries, resolve issuesScan items, process payments, issue receipts
Required SkillsCommunication, problem-solving, patienceAccuracy, speed, basic math skills
Work EnvironmentCustomer-facing, store floorCheckout counters, register area
Common CertificationsNone typically requiredNone typically required

Supermarket Customer Service focuses on assisting customers with inquiries and resolving issues, while Cashiers primarily handle transactions at the checkout. Both roles require strong communication skills and are customer-facing, but their daily tasks differ significantly.

What is the role of customer service in a supermarket?

Supermarket customer service involves assisting customers with inquiries, resolving issues, and ensuring a positive shopping experience. Employees in this role often handle returns, provide product information, and maintain a friendly environment, requiring good communication skills and knowledge of store policies.
More about Supermarket Customer Service jobs

What cities are hiring for Supermarket Customer Service jobs?

Cities with the most Supermarket Customer Service job openings:

What job categories do people searching Supermarket Customer Service jobs look for?

The top searched job categories for Supermarket Customer Service jobs are:

Supermarket Customer Service jobs near you
Infographic showing various Supermarket Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Assistant

Associated Wholesale Grocers, Inc.

Kansas City, KS • On-site

$16.25 - $22.25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 12 days ago

Associated Wholesale Grocers rating

6.8

Company rating: 6.8 out of 10

Based on 47 frontline employees who took The Breakroom Quiz

29th of 123 rated grocery stores

Job description


Customer Service Assistant III
Location: 5000 Kansas Avenue Kansas City, KS 66106
Work Model: Hybrid
Department: Inventory Management
Make us your BEST Choice!
Position Overview
Reporting to the Manager, Inventory Management Department - Assistant III provides customer service to meet, satisfy, and exceed the needs of our membership regarding all areas that pertain to orders, ads, and prebooks. To exceed customer's expectations efficiently, consistently, and constantly. Must be friendly and respectful, dealing promptly with all complaints, and always honoring commitments.
Principal Duties and Responsibilities:
  • Manage multiple phone calls and emails daily from members while providing excellent customer service.
  • Make sure all retail members' needs are met or exceeded, making sure customers are completely satisfied with the result.
  • Assist buyers in effective communication with retail members resolving all retail opportunities.
  • Adjusts store orders and SSO reports based on store and buyer requests as needed to ensure retail member needs are met.
  • Create handbills as needed for emergency ad products, etc.
  • Communicates proactively with buyers on any opportunities affecting member service level and resolving to customer satisfaction.
  • Process all ads and promotional information for all ad groups.
  • Accurately submits retail pre book orders daily, manage upload process, batching and verifying daily input of orders.
  • Works with assigned divisions to insure timely system entry of retail and Food Show orders.
  • Knowledge, Skills, and Abilities:
  • High school diploma
  • Minimum of 6 months previous customer service experience
  • Microsoft office experience required; access experience preferred.
  • Must be able to multi-task easily and efficiently.
  • Must possess excellent prioritization skills.
  • Must be detail oriented and have good organizational skills.
  • Must be a good team player.

Associated Wholesale Grocers, Inc. (AWG) is the nation's largest cooperative food wholesaler to independently owned supermarkets, serving 1,100 member companies and 3,500 locations throughout 33 states from 9 wholesale division support centers. Consolidated sales for AWG in 2025 were $12.2 billion. In addition to its cooperative wholesale operations, the company also operates subsidiary companies that provide certain real estate and supermarket development services, and pharmaceutical products. For more information, visit AWGinc.com.
Benefits:
  • Medical, Dental, & Vision Insurance
  • Health Savings Account
  • Dependent Care Flexible Spending Account
  • Paid Vacation, Holiday, and Sick Time
  • 401(k) with 4% match along with 3 other contributions
  • Tuition Reimbursement
  • Basic & Supplemental Life and AD&D
  • Employee Assistance Program
  • Short-Term and Long-Term Disability
  • Wellness Program
  • Yearly Holiday Bonus

What Associated Wholesale Grocers employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply