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Role: Onsite Golf Pro Shop Manager

Location: Indian Lake Estates, FL

Community: Indian Lake Estates

Pay Range: $50,000 - $65,000 per year (depending on education and experience)

Job Type: Full Time

Typical Schedule: Monday through Friday, with occasional evenings, weekends, and holidays required to support community events. The Pro Shop Manager will work 40 hours a week from December – April, with a minimum of 5 working days. 32 minimum hours a week from May – November is required to maintain full-time status and benefits.

Company Summary

RealManage Elevated Onsite is a division of RealManage, a company that specializes in the management of community associations with onsite staff. Our mission is to provide the best possible lifestyle HOA management services to our partner communities by encompassing the Best People, Best Technology, and Best Service reputation of RealManage and its CiraConnect division. The RealManage Elevated Onsite professional staff has decades of experience managing age-restricted communities, luxury high-rise condominiums, co-ops, urban mixed-use, and large-scale single-family developments with complex amenities. Our focus is on customer service and lifestyle for the residents and the boards we serve- ensuring that the community receives the finest management in the industry.

RealManage Elevated Onsite is a values-based company with the following values as our guiding principles:

• Integrity: we always do the right thing.
• Respect: for our customers, employees and company; mutual respect is the cornerstone for every RealManage relationship.
• Selflessness: more than teamwork; we are part of something special and much larger than any of us.
• Personal Relationships: we are a professional services company; people do business with people they like.
• Always Improving: never satisfied, always learning, and always growing; one is either getting worse or getting better...never staying the same. At RealManage, we are always getting better.
• Join RealManage Elevated Onsite fast-growing team where energy, teamwork, innovation, and contribution are highly valued.
• Each branch proudly serves a diverse mix of single-family, townhome, and condominium communities.  These community associations are of all sizes, from small communities to large, master-planned communities.  

RealManage has earned the prestigious Certified™ recognition from Great Place to Work®, a global authority on workplace culture, employee experience, and leadership excellence. This accolade is a testament to the positive feedback from our employees about their RealManage experience.

Community Summary

Indian Lake Estates (ILE) is a large, planned rural residential and commercial gated community with more than 7500 acres and 700 residences. The community includes fishing, boating, golfing and country club activities along with postal, church, dining, pier, and lake front facilities.

The Corporation employs a staff in the Office, Restaurant, Pro Shop, Golf course and Roads & Grounds maintenance.  Social events, Library, and cultural activities are voluntarily run and managed by Community volunteers.  These volunteers contribute to the enjoyment of life in our Community.  We have well-established Clubs and Groups and there is always room for new ones!

Volunteers also make up the Board of Directors and the various Committees that guide the professional staff and oversee the workings of the Corporation.  Everything from Finance Committee to Beautification is managed by committees who make recommendations to the Board in its policy-making role.  Board Members and community members work together in these committees which meet at least once a month.

We are located approximately 15 miles east of Frostproof, FL and 17 miles south-east of Lake Wales, FL, at the intersection of SR 60 and CR 630, close to the southeastern tip of Polk County. The Cape Kennedy Spaceport is 55 miles to our east. Orlando, with its internationally renowned family focused Disney World, is 45 miles to our north-east. The crystal white beaches of Florida’s gulf coast and Tampa Bay are an hour drive due west. We are the very heart of “Central Florida” far from its maddening crowds but close to the best of everything.

Role Summary

The primary responsibilities of the Pro Shop Manager are to drive golf shop revenue through merchandising, promotions, and sales, while delivering exceptional customer service and positive staff morale. This role ensures an organized, and well-stocked shop, maximizes profitability, and leads a team that supports daily golf operations and enhances the overall golf experience. 

Pro Shop Hours

• Opening Time: Year Round 6:30 am start for employees, with the shop opening at 6:45 am to ensure golfers can tee off at 7 am. This start time may be pushed back in the winter time slightly due to daylight hours.
• Closing Time: In order to maximize play during daylight hours, the pro shop hours will adjust based on sunset time.
  • Winter: 4 pm
  • Spring, Summer & Fall: 5 pm close
• Rain: During times of inclement weather, the shop will close only when rain is predicted for the remainder of daylight hours OR if the golf course superintendent deems the course unplayable due to flooding. There may be times when rain is predicted in the middle of the day for a few hours. In this case, the pro shop may close for this rainy period of time, but should be prepared to reopen once the rain has stopped.  All rain closing procedures must be completed before departing.

Responsibilities

Revenue Growth Goals

• Drive golf shop sales through effective merchandising, displays, promotions, and product selection. Increase product offerings by 200% over the next 6 months
• Maximize revenue per round and average transaction value through upselling and cross-selling
• Recruit and schedule groups and tournaments that maximize golfer throughput and fills days of slow business.  Balance daily players in conjunction with groups and tournaments
• Build a pipeline of new partnerships with golf groups and nonprofit organizations to increase profits
• Monitor sales performance of merchandise and services, margins, and inventory to ensure profitability
• Partner with new and current vendors for pricing, and product opportunities that increase revenue
• Management of consignment sales, including advertising and tracking in G1
• Coordinate with restaurant manager to offer specials on food and drink in conjunction with golf play
• Create advertising campaigns and promotions to increase profits

Customer Service

• Deliver an exceptional experience for every member and guest
• Lead by example—greet, engage, and assist customers on the daily with positivity
• Train staff to provide friendly, knowledgeable, and proactive service
• Resolve customer concerns quickly, calmly, and professionally

Shop Operations

• Maintain a clean, organized, and visually appealing golf shop
• Update product displays to create an inviting and customer-focused retail environment
• Execute product displays and merchandising that drive sales
• Choose new products and impulse buys that increase sales
• Oversee daily operations including POS, opening/closing, and cash handling
• Oversee golf cart preparation for guests, as well as cart maintenance and usage
• Manage golfer records and memberships within G1

Inventory Management

• Maintain proper inventory levels and strong product mix
• Track sales trends and adjust ordering to improve turnover and margins
• Conduct monthly inventory counts and ensure accuracy with inventory tracking system

Team Leadership

• Hire, train, and develop a service- and sales-driven team
• Recruit, train, develop, and encourage service focused volunteers
• Set clear expectations for performance and customer service
• Schedule staff effectively based on business needs

Disclaimer

This description is not intended to be an exhaustive list of duties. Responsibilities may evolve based on Board direction and community needs. Reasonable accommodations may be made to enable qualified individuals to perform the essential functions of this position.

Sample of Ways to Meet Goals

• Advertising of consignment items to increase variety and sales
• Actively recruit groups and tournaments to reaching out to local communities and organizations
• Tracking golfer play in G1 to determine those who have not played recently. Call to follow-up
• Maximize playing time of walk-ins even when a group is scheduled

• High school diploma or GED/high school equivalency
• 2 years of experience in retail, sales, hospitality, golf operations, or a related customer-service environment
• Demonstrated ability to provide excellent customer service; strong organizational, communication, and interpersonal skills
• Ability to work independently and lead a team
• Must be able to work a flexible schedule, including weekends and holidays
• Experience managing a golf shop, retail operation, or hospitality business preferred 
• Knowledge of golf and golf merchandise preferred
• Experience with inventory management, merchandising, POS systems, tournament/group sales, and G1 or similar golf-management software preferred
• Previous supervisory experience preferred 

Physical Requirements

• Ability to sit for prolonged periods at a desk and work on a computer.
• Ability to occasionally stand, walk, bend, or reach as needed.
• Ability to lift or move objects up to 10–15 pounds (e.g., files, office supplies).
• Manual dexterity to operate a computer keyboard, mouse, telephone, and other office equipment.
• Visual acuity to read printed materials, spreadsheets, and computer screens.
• Hearing and speech ability to communicate effectively in person, by phone, and in virtual meetings.
• Ability to work in a standard office environment with moderate noise levels.
• Ability to work a standard schedule, with occasional extended hours as required.

RealManage is committed to providing reasonable accommodation to individuals with disabilities. If you need an accommodation to apply for this position or perform essential job functions, please contact Human Resources at hr@ciramail.com.

Pay and Benefits

$50,000 – $65,000 per year (depending on education and experience)

Benefits Include

• Medical Insurance - Company will pay the premium for Employee Only Tier on the HSA plan
• Dental Insurance
• Vision Insurance
• Life and Disability Insurance
• HSA (Required High-Deductible Medical Plan to be eligible)
• FSA account for health-related expenses
• FSA account for dependent care expenses
• Education Reimbursement for industry related classes
• 401K match after 1 year
• Employee Assistance Program (EAP)
• 9 paid holidays and 2 floating holidays

EEO & Values Statement

RealManage is a valuesbased, equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.