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Success Jobs in Michigan (NOW HIRING)

TechCollect

Client Success Lead

Rochester, MI · On-site

Responsibilities As the Client Success Lead at TechCollect.ai, you will guide customers through the "Hello to Hero" journey, helping them move from their first interaction and free trial to becoming ...

TechCollect

Client Success Lead

Rochester, MI · On-site

Responsibilities As the Client Success Lead at TechCollect.ai, you will guide customers through the "Hello to Hero" journey, helping them move from their first interaction and free trial to becoming ...

SpotOn: Sales

Client Success Partner

Royal Oak, MI · On-site

$55K - $79K/yr

The Client Success Partner manages a large portfolio of strategic accounts and drives client retention and adoption through scalable engagement strategies. This role is ideal for individuals with ...

SpotOn: Sales

Client Success Partner

Royal Oak, MI · On-site

$55K - $79K/yr

The Client Success Partner manages a large portfolio of strategic accounts and drives client retention and adoption through scalable engagement strategies. This role is ideal for individuals with ...

iCIMS

Customer Success Manager

Lansing, MI · On-site

$70K - $80K/yr

Using Gainsight and analytics, you'll build success plans aligned to customer goals, manage health and risk, and partner with Account Management to support renewals and expansion. You'll serve as the ...

SpotOn

Client Success Partner

Royal Oak, MI · On-site

$90 - $120/hr

The Client Success Partner manages a large portfolio of strategic accounts and drives client retention and adoption through scalable engagement strategies. This role is ideal for individuals with ...

McQuade Organization

Responsibilities Are you passionate about helping people succeed while delivering exceptional service experiences? We're looking for motivated individuals to join our growing team as Customer Success ...

A2MAC1

Customer Success Manager

Detroit, MI · On-site

Capture customer and market feedback and identify gaps, opportunities, and future improvements Customer Success & Implementation * Become part of the team responsible for rolling out B2B enterprise ...

McQuade Organization

Responsibilities Are you passionate about helping people succeed while delivering exceptional service experiences? We're looking for motivated individuals to join our growing team as Customer Success ...

McQuade Organization

Responsibilities Are you passionate about helping people succeed while delivering exceptional service experiences? We're looking for motivated individuals to join our growing team as Customer Success ...

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Showing results 41-60

All JobsSuccess JobsSuccess Jobs in Michigan

Success information

What is a success manager?

Success Managers, often called Customer Success Managers (CSMs), are professionals responsible for building strong relationships with clients and ensuring they achieve their desired outcomes using a company's products or services. They act as the main point of contact after a sale, guiding customers through onboarding, training, and ongoing support. Success Managers focus on customer satisfaction, retention, and helping clients maximize value, which in turn supports business growth. Their role often involves proactive communication, problem-solving, and collaborating with other internal teams to address customer needs.

What are some common challenges faced by customer success managers and how can they be addressed?

Customer Success Managers often face the challenge of balancing the needs of their clients with the goals of their company. Managing multiple accounts, each with unique requirements, can be demanding, especially when trying to ensure high customer satisfaction and retention rates. Effective time management, proactive communication, and leveraging customer data analytics are key strategies to overcome these challenges. Additionally, collaborating closely with sales, support, and product teams helps ensure client feedback is heard and acted upon, leading to better outcomes for all parties involved.

What are the key skills and qualifications needed to thrive as a customer success manager, and why are they important?

To thrive as a Customer Success Manager, you need strong relationship management skills, a deep understanding of your company's products or services, and typically a bachelor's degree in business or a related field. Experience with CRM platforms like Salesforce, customer engagement tools, and data analysis systems is highly valued. Exceptional communication, problem-solving, and empathy are crucial soft skills for building trust and resolving client issues effectively. These skills ensure customers achieve their goals, which drives satisfaction, retention, and overall business growth.

What is the difference between Success vs Project Coordinator?

AspectSuccessProject Coordinator
Required CredentialsTypically a bachelor's degree in business, management, or related fieldUsually a bachelor's degree in business, management, or related area
Work EnvironmentCorporate, organizational, or project-based settingsProject teams across various industries, often in office settings
Employer & Industry UsageUsed in corporate and organizational contexts to denote achievement or a role focused on outcomesCommonly employed in project management to coordinate tasks and timelines

While both Success and Project Coordinator roles often require similar educational backgrounds and work in organizational environments, Success typically refers to achieving goals or outcomes, whereas a Project Coordinator focuses on managing project tasks and timelines. Understanding these differences helps clarify job expectations and career paths.

What are the most commonly searched types of Success jobs in Michigan?

The most popular types of Success jobs in Michigan are:

What cities in Michigan are hiring for Success jobs?

Cities in Michigan with the most Success job openings:

Success jobs near you
Infographic showing various Success job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 18% Part Time, 2% Temporary, 4% Contract, and 1% Nights. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution.

Client Success Lead

TechCollect

Rochester, MI • On-site

Full-time

Medical, Retirement, PTO

Re-posted 24 days ago

Job description

Techcollect.ai is a high-growth tech startup revolutionizing how the Homeowner Association Industry (HOA) operates. We empower HOA organizations to streamline their Accounts Receivable workflows and maximize their potential. At Techcollect.ai, we value entrepreneurial spirit, a proactive approach to challenges, and adaptability to play multiple roles as the business evolves.

Our office is located in the heart of downtown Rochester, MI, providing convenient access to vibrant downtown amenities and paint creek riverwalk, perfect for lunchtime, brain-breaks, or post-work relaxation.

Responsibilities

As the Client Success Lead at TechCollect.ai, you will guide customers through the “Hello to Hero” journey, helping them move from their first interaction and free trial to becoming confident, successful champions of our platform. TechCollect.ai operates as an AI-powered plugin integrated within our software partner ecosystems, and you will play a critical role in onboarding mutual customers, ensuring they quickly understand how to activate and use TechCollect.ai within their existing systems. Your focus will be helping customers successfully implement the solution during the trial period, guiding them to early wins and measurable results that naturally lead to conversion from free trial to paid adoption. In this role, you will work closely with both customers and our software partners, serving as the bridge that ensures smooth onboarding, clear communication, and strong collaboration across all parties. By helping customers quickly experience the value of the AI automation within their workflows, you will turn initial interest (“hello”) into real operational impact (“hero”), creating long-term customer success and strong partner relationships in the process.

Responsibilities:

  • Customer Engagement:Build relationships with prospective clients during their free trial, demonstrate the value of our platform, and convert them to paid subscription customers.
  • Onboarding:Guide new clients through the onboarding process to ensure a smooth transition and quick adoption of our solution.
  • Customer Support:Provide exceptional support to live customers by addressing inquiries, troubleshooting technical issues, and ensuring customer satisfaction.
  • Adoption Retention:Collaborate with clients to drive platform adoption, expand usage, and maximize retention.
  • Cross-functional Collaboration:Partner with sales, marketing, and product teams to ensure a unified customer experience and provide feedback for continuous improvement.
  • Problem-solving:Handle challenges creatively, from jumping into sales calls to resolving technical questions, with a focus on delivering solutions.
Requirements
  • 5+ years of experience in a SaaS client success or similar role.
  • Proven track record of converting trials to paying customers and driving customer retention.
  • Strong interpersonal and communication skills, with the ability to build relationships and influence stakeholders.
  • Entrepreneurial mindset with the flexibility to adapt to changing priorities and wear multiple hats.
  • Problem-solving skills with a proactive approach to overcoming challenges.
  • Familiarity with CRM tools, customer support platforms, and SaaS product onboarding processes.
  • A self-starter attitude and the ability to thrive in a fast-paced startup environment.
Benefits
Paid Time Off (PTO)###Hands on Training###Career Growth Opportunities###Retirement Plan###Health Insurance###