As a Customer Success Manager at Campfire , you will own a portfolio of customers and be responsible for driving adoption, retention, and long-term success. You will be the primary partner to finance ...
As a Customer Success Manager at Campfire , you will own a portfolio of customers and be responsible for driving adoption, retention, and long-term success. You will be the primary partner to finance ...
Customer Success Manager
Los Altos, CA · On-site
Medical
Dental
Vision
Life
Retirement
As our Scaled Customer Success Manager, you'll help build and scale the programs, processes, and customer engagement strategies that drive adoption across our growing customer base. You'll combine ...
Customer Success Manager
Los Altos, CA · On-site
Medical
Dental
Vision
Life
Retirement
As our Scaled Customer Success Manager, you'll help build and scale the programs, processes, and customer engagement strategies that drive adoption across our growing customer base. You'll combine ...
Customer Success Manager
Medical
Dental
Vision
Life
Retirement
As our Scaled Customer Success Manager, you'll help build and scale the programs, processes, and customer engagement strategies that drive adoption across our growing customer base. You'll combine ...
Customer Success Manager
Medical
Dental
Vision
Life
Retirement
As our Scaled Customer Success Manager, you'll help build and scale the programs, processes, and customer engagement strategies that drive adoption across our growing customer base. You'll combine ...
Partner Success Lead
San Francisco, CA · On-site
As Partner Success Lead , you'll establish how we support and scale our recruiter ecosystem. This is a player-coach role: you'll begin as an individual contributor, directly managing key recruiter ...
Partner Success Lead
San Francisco, CA · On-site
As Partner Success Lead , you'll establish how we support and scale our recruiter ecosystem. This is a player-coach role: you'll begin as an individual contributor, directly managing key recruiter ...
The Customer Success Manager plays a critical role in advancing this mission by building strategic relationships with IT professionals within Global 5000 organizations. By understanding customer ...
The Customer Success Manager plays a critical role in advancing this mission by building strategic relationships with IT professionals within Global 5000 organizations. By understanding customer ...
Customer Success Manager
Sacramento, CA · On-site
Medical
Dental
Vision
Life
Retirement
Customer Success Reports to: Senior Manager, Customer Success Location: US - Remote About Us: SimpliGov is the government forms and workflow automation platform that helps agencies ditch the paper ...
Customer Success Manager
Sacramento, CA · On-site
Medical
Dental
Vision
Life
Retirement
Customer Success Reports to: Senior Manager, Customer Success Location: US - Remote About Us: SimpliGov is the government forms and workflow automation platform that helps agencies ditch the paper ...
Customer Success Manager
San Jose, CA · On-site
Customer Success Manager The Customer Success Manager (CSM) is a pivotal role, demanding an individual with truly exceptional interpersonal and relational skills. The ideal candidate must possess a ...
Customer Success Manager
San Jose, CA · On-site
Customer Success Manager The Customer Success Manager (CSM) is a pivotal role, demanding an individual with truly exceptional interpersonal and relational skills. The ideal candidate must possess a ...
Customer Success Manager
Sacramento, CA · On-site
Medical
Dental
Vision
Life
Retirement
Customer Success Reports to: Senior Manager, Customer Success Location: US - Remote About Us: SimpliGov is the government forms and workflow automation platform that helps agencies ditch the paper ...
Customer Success Manager
Sacramento, CA · On-site
Medical
Dental
Vision
Life
Retirement
Customer Success Reports to: Senior Manager, Customer Success Location: US - Remote About Us: SimpliGov is the government forms and workflow automation platform that helps agencies ditch the paper ...
Accountable for department success by leading the Account Management & Client Solutions teams and ensure its leaders and their teams are appropriately supported and put in positions of success
Accountable for department success by leading the Account Management & Client Solutions teams and ensure its leaders and their teams are appropriately supported and put in positions of success
Customer Success Specialist
Los Angeles, CA · On-site
$28.85 - $31.25/hr
Customer Success Specialist Location : Los Angeles, CA (Onsite - Downtown Los Angeles) Position : Full-Time Reports To : Customer Success Manager About the Company : TGR Solutions, Inc. is an ...
Customer Success Specialist
Los Angeles, CA · On-site
$28.85 - $31.25/hr
Customer Success Specialist Location : Los Angeles, CA (Onsite - Downtown Los Angeles) Position : Full-Time Reports To : Customer Success Manager About the Company : TGR Solutions, Inc. is an ...
Customer Success Manager
San Jose, CA · On-site
The Customer Success Manager (CSM) plays a meaningful role in driving the technological, functional, and strategic success of Arm's largest hyperscaler partners. Acting as a trusted advisor and ...
Customer Success Manager
San Jose, CA · On-site
The Customer Success Manager (CSM) plays a meaningful role in driving the technological, functional, and strategic success of Arm's largest hyperscaler partners. Acting as a trusted advisor and ...
Customer Success Manager
Oakland, CA · On-site
$70K - $100K/yr
Customer Success Manager Oakland, CA Join the team that's building the future of work, today. At Bee Genius, we thrive on innovation and pushing the boundaries -- and we are pushing the boundaries of ...
Customer Success Manager
Oakland, CA · On-site
$70K - $100K/yr
Customer Success Manager Oakland, CA Join the team that's building the future of work, today. At Bee Genius, we thrive on innovation and pushing the boundaries -- and we are pushing the boundaries of ...
Customer Success Manager
Sacramento, CA · Remote
Medical
Dental
Vision
Life
Retirement
Customer Success Reports to: Senior Manager, Customer Success Location: US - Remote About Us: SimpliGov is the government forms and workflow automation platform that helps agencies ditch the paper ...
Customer Success Manager
Sacramento, CA · Remote
Medical
Dental
Vision
Life
Retirement
Customer Success Reports to: Senior Manager, Customer Success Location: US - Remote About Us: SimpliGov is the government forms and workflow automation platform that helps agencies ditch the paper ...
Customer Success Specialist
Oakland, CA · On-site
As a Customer Success Specialist, you will be responsible for ensuring a smooth and efficient transition for our new incoming clients, as well as maintaining a healthy and productive relationship ...
Customer Success Specialist
Oakland, CA · On-site
As a Customer Success Specialist, you will be responsible for ensuring a smooth and efficient transition for our new incoming clients, as well as maintaining a healthy and productive relationship ...
The Director of Customer Success is accountable for both customer satisfaction and commercial expansion across our existing accounts. This role oversees a cross-functional organization that includes ...
The Director of Customer Success is accountable for both customer satisfaction and commercial expansion across our existing accounts. This role oversees a cross-functional organization that includes ...
Operator Success Manager
San Mateo, CA · On-site +1
We are looking for an Operator Success Manager (Customer Success Manager) to help proactively support and engage our rapidly-growing number of charter operators. You will serve as a trusted advisor ...
Operator Success Manager
San Mateo, CA · On-site +1
We are looking for an Operator Success Manager (Customer Success Manager) to help proactively support and engage our rapidly-growing number of charter operators. You will serve as a trusted advisor ...
Customer Success Manager
San Jose, CA · Hybrid
$43.49 - $54.37/hr
Medical
Dental
Vision
Retirement
Customer Success Manager Full-time San Jose, CA You'll be joining Adobe on a contract opportunity, employed through NextDeavor Benefits You'll Love NextDeavor offers health, vision and dental ...
Customer Success Manager
San Jose, CA · Hybrid
$43.49 - $54.37/hr
Medical
Dental
Vision
Retirement
Customer Success Manager Full-time San Jose, CA You'll be joining Adobe on a contract opportunity, employed through NextDeavor Benefits You'll Love NextDeavor offers health, vision and dental ...
Student Success Specialist
San Diego, CA · On-site
$27 - $31/hr
Medical
Dental
Vision
Retirement
Student Success Specialist Posting #: 5691 Position Status: Full-time regular Location: San Diego Position Type: Staff, School of Business Position Title & Department: Student Success Specialist;
Student Success Specialist
San Diego, CA · On-site
$27 - $31/hr
Medical
Dental
Vision
Retirement
Student Success Specialist Posting #: 5691 Position Status: Full-time regular Location: San Diego Position Type: Staff, School of Business Position Title & Department: Student Success Specialist;
Customer Success Manager
San Francisco, CA · On-site
$165K - $180K/yr
Medical
Dental
Vision
Retirement
PTO
We're looking for a Customer Success Manager (CSM) to ensure our customers successfully adopt and scale our platform. This role sits at the intersection of customers, product, and deployments ...
Customer Success Manager
San Francisco, CA · On-site
$165K - $180K/yr
Medical
Dental
Vision
Retirement
PTO
We're looking for a Customer Success Manager (CSM) to ensure our customers successfully adopt and scale our platform. This role sits at the intersection of customers, product, and deployments ...
The AI Customer Success function is being built from the ground up, and this role will help define it. As the first Customer Success Manager in this area, you will own the end-to-end post-sale ...
The AI Customer Success function is being built from the ground up, and this role will help define it. As the first Customer Success Manager in this area, you will own the end-to-end post-sale ...
Success information
What are some common challenges faced by customer success managers and how can they be addressed?
Customer Success Managers often face the challenge of balancing the needs of their clients with the goals of their company. Managing multiple accounts, each with unique requirements, can be demanding, especially when trying to ensure high customer satisfaction and retention rates. Effective time management, proactive communication, and leveraging customer data analytics are key strategies to overcome these challenges. Additionally, collaborating closely with sales, support, and product teams helps ensure client feedback is heard and acted upon, leading to better outcomes for all parties involved.
What are the key skills and qualifications needed to thrive as a customer success manager, and why are they important?
To thrive as a Customer Success Manager, you need strong relationship management skills, a deep understanding of your company's products or services, and typically a bachelor's degree in business or a related field. Experience with CRM platforms like Salesforce, customer engagement tools, and data analysis systems is highly valued. Exceptional communication, problem-solving, and empathy are crucial soft skills for building trust and resolving client issues effectively. These skills ensure customers achieve their goals, which drives satisfaction, retention, and overall business growth.
What is a success manager?
Success Managers, often called Customer Success Managers (CSMs), are professionals responsible for building strong relationships with clients and ensuring they achieve their desired outcomes using a company's products or services. They act as the main point of contact after a sale, guiding customers through onboarding, training, and ongoing support. Success Managers focus on customer satisfaction, retention, and helping clients maximize value, which in turn supports business growth. Their role often involves proactive communication, problem-solving, and collaborating with other internal teams to address customer needs.
What is the difference between Success vs Project Coordinator?
| Aspect | Success | Project Coordinator |
|---|---|---|
| Required Credentials | Typically a bachelor's degree in business, management, or related field | Usually a bachelor's degree in business, management, or related area |
| Work Environment | Corporate, organizational, or project-based settings | Project teams across various industries, often in office settings |
| Employer & Industry Usage | Used in corporate and organizational contexts to denote achievement or a role focused on outcomes | Commonly employed in project management to coordinate tasks and timelines |
While both Success and Project Coordinator roles often require similar educational backgrounds and work in organizational environments, Success typically refers to achieving goals or outcomes, whereas a Project Coordinator focuses on managing project tasks and timelines. Understanding these differences helps clarify job expectations and career paths.
What are the most commonly searched types of Success jobs in California?
The most popular types of Success jobs in California are:
What cities in California are hiring for Success jobs?
Cities in California with the most Success job openings:
Other
Re-posted yesterday
Job description
As a Customer Success Manager at Campfire, you will own a portfolio of customers and be responsible for driving adoption, retention, and long-term success. You will be the primary partner to finance and accounting teams, ensuring customers realize measurable value from Campfire and feel confident running their core financial operations on our platform.
You will work closely with Implementation, Product, Support, and Sales to deliver a best-in-class customer experience and identify opportunities for expansion and growth.
Key Responsibilities
Customer Ownership & Success
- Own post-implementation success for a portfolio of customers
- Build strong relationships with Controllers, Accounting Managers, and Finance leaders
- Drive adoption, engagement, and value realization across accounts
- Proactively manage account health and identify churn risk
- Lead QBRs, success planning, and ongoing check-ins
- Manage renewals for your book of business
- Identify and support expansion opportunities (seats, modules, entities, geographies, use cases)
- Partner with Sales to scope and close upsell and cross-sell opportunities
- Maintain accurate renewal forecasts and risk pipelines
- Lead customer enablement sessions and workflow optimization reviews
- Support rollout of new product features and modules
- Ensure customers are following best practices and getting maximum value from Campfire
- Partner closely with Implementation to ensure smooth handoffs and successful go-lives
- Work with Support and Product to resolve issues and escalate customer feedback
- Represent customer voice internally and help improve processes across the customer lifecycle
- 3+ years of Customer Success or Account Management experience in B2B SaaS
- Experience supporting finance, accounting, or operations teams strongly preferred
- Bonus: ERP or accounting software experience (QuickBooks, Xero, Sage Intacct, NetSuite)
- Strong technical aptitude and ability to learn complex platforms quickly
- Bachelor's degree or equivalent experience
- Customer-first mindset with strong ownership and accountability
- Excellent communicator and relationship builder
- Organized, proactive, and comfortable managing multiple accounts
- Strong problem-solver who thrives in a fast-moving startup environment
- Growth mindset and eagerness to learn and develop