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Success Manager Jobs in Needham, MA (NOW HIRING)

Nasuni

Customer Success Manager

Boston, MA · Hybrid

Customer Success Manager Location: Boston Seaport: 3 Days onsite, 2 days remote. About Nasuni: Nasuni delivers a unified data platform for enterprises facing an explosion of unstructured data ...

Nasuni

Customer Success Manager

Boston, MA · On-site

Customer Success Manager Location: Boston Seaport: 3 Days onsite, 2 days remote. About Nasuni: Nasuni delivers a unified data platform for enterprises facing an explosion of unstructured data ...

LNS Research

Customer Success Manager

Cambridge, MA · Remote

We are seeking an Customer Success Manager to join our Sales department.   We offer a 100% remote work environment, an outstanding benefits package, and a team of personable and professional ...

NGE Sports

Customer Success Manager

Boston, MA · On-site

$90 - $140/hr

The Customer Success Manager will be a key member of MagicOrange's Customer Success team, reporting directly to the VP, Customer Success. The role is responsible for leading multiple client ...

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Nasuni

Customer Success Manager

Boston, MA · On-site

Customer Success Manager Location: Boston Seaport: 3 Days onsite, 2 days remote. About Nasuni: Nasuni delivers a unified data platform for enterprises facing an explosion of unstructured data ...

Layer Health

Customer Success Manager

Boston, MA · On-site

$140K - $160K/yr

Customer Success Manager Boston or NYC Layer Health was founded in 2023 by leading machine learning researchers from MIT and Harvard Medical School. We are building an AI layer that can accurately ...

ADRM Careers

Client Success Manager

Woburn, MA · On-site

$95K - $125K/yr

About the Role ADRM is seeking a Client Success Manager to support and coordinate strategic client initiatives across large, enterprise accounts. This role serves as a central point of contact ...

MagicOrange

Customer Success Manager

Dedham, MA · On-site

The Customer Success Manager will be a key member of MagicOrange's Customer Success team, reporting directly to the VP, Customer Success. The role is responsible for leading multiple client ...

Veracode

Customer Success Manager

Burlington, MA · On-site

The Customer Success Manager (CSM) is responsible for building and maintaining strong relationships within assigned accounts ensuring high levels of customer satisfaction and recognition of ROI ...

Adaptive

Customer Success Manager

Boston, MA · On-site

Customer Success Manager As a Customer Success Manager at Adaptive, you'll be the primary advocate, technical partner, and growth driver for our customers from Day 1 onward. Reporting to the Manager ...

Definitive Inc

Customer Success Manager

Framingham, MA · On-site

$65K - $110K/yr

The Customer Success Manager (CSM) is responsible for the overall success and health of the customers in their book. This individual will focus on supporting our clients in achieving their goals.

InvoiceCloud

Customer Success Manager

Boston, MA · On-site

Job Details The Customer Success Manager builds strong, strategic partnerships with a defined group of clients, ensuring they achieve maximum value from the InvoiceCloud platform. As the primary ...

Altium Limited

Customer Success Manager

Boston, MA · On-site

The Customer Success Manager (CSM) is responsible for helping Microvellum and INNERGY Engineering customers realize the full value of their investment. Acting as a trusted advisor, the CSM builds ...

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All JobsSuccess JobsSuccess Manager JobsSuccess Manager Jobs in Needham, MA

Success Manager information

See Needham, MA salary details

$35.4K

$90.5K

$152.5K

How much do success manager jobs pay per year?

As of Aug 20, 2026, the average yearly pay for success manager in Needham, MA is $90,487.00, according to ZipRecruiter salary data. Most workers in this role earn between $64,800.00 and $107,800.00 per year, depending on experience, location, and employer.

What is a success manager?

Success Managers, often called Customer Success Managers (CSMs), are professionals who work to ensure that customers achieve their desired outcomes when using a company's products or services. They build strong relationships with clients, provide onboarding and training, and act as the main point of contact for resolving issues and gathering feedback. Success Managers also help identify opportunities for customers to gain more value and may work with sales or support teams to improve the overall customer experience. Their main goal is to drive customer satisfaction, retention, and long-term loyalty.

What are the key skills and qualifications needed to thrive as a success manager?

To thrive as a Success Manager, you need strong relationship management, customer service acumen, and a solid understanding of the product or service, often supported by a bachelor’s degree in business or a related field. Familiarity with CRM platforms like Salesforce, data analysis tools, and project management systems is typically required. Outstanding communication, problem-solving, and proactive listening skills help you build trust and anticipate client needs. These abilities are crucial for ensuring client satisfaction, driving retention, and fostering long-term business growth.

How does a success manager typically collaborate with cross-functional teams to support client outcomes?

Success Managers regularly work with departments like Sales, Product, and Support to ensure clients achieve their desired outcomes with the company's products or services. This often involves coordinating onboarding processes, communicating client feedback to product teams, and working alongside support to resolve any issues that arise. Effective collaboration helps build lasting client relationships and drives continuous improvement. Success Managers also participate in regular meetings with these teams to align on goals and share insights, making teamwork a core part of the role.

What job categories do people searching Success Manager jobs in Needham, MA look for?

The top searched job categories for Success Manager jobs in Needham, MA are:

What cities near Needham, MA are hiring for Success Manager jobs?

Cities near Needham, MA with the most Success Manager job openings:

Success Manager jobs near you
Infographic showing various Success Manager job openings in Needham, MA as of August 2026, with employment types broken down into 90% Full Time, 9% Part Time, and 1% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $90,487 per year, or $43.5 per hour.

Customer Success Manager

Nasuni

Boston, MA • Hybrid

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 8 days ago

Job description

Customer Success Manager 

Location: Boston Seaport: 3 Days onsite, 2 days remote. 

About Nasuni:

Nasuni delivers a unified data platform for enterprises facing an explosion of unstructured data, combining storage and data services into a single hybrid cloud solution. Nasuni's approach enables business resiliency and better data management, while providing solutions that drive IT efficiency. Its best-in-class solution also eliminates the need for additional cybersecurity measures or separate backup and disaster recovery. The Nasuni File Data Platform replaces the friction associated with legacy infrastructure with optimized infrastructure flow, supporting modern enterprise expectations for data analytics and business insights. Nasuni helps businesses transform data from an obstacle into an opportunity. Guided by our leadership principles-Unify to Win, Innovate to Lead, and Level Up to Scale-Nasuni is creating the foundation for how modern businesses store, use, and unlock the value of their data in the age of AI. 

 
Summary of Role:
 
The Customer Success Manager is responsible for driving long-term customer value, adoption, retention, and strategic alignment across a portfolio of Commercial accounts.
As a trusted advisor, you will partner closely with executive stakeholders and customer champions to ensure customers realize measurable business outcomes from their investment in Nasuni. You will lead strategic engagement programs, Executive Value Reviews, adoption initiatives, and success planning while serving as a key advocate for the customer internally.
 
This role operates within a pod-based account team structure, partnering closely with Account Executives, Technical Account Managers (TAMs), Solution Engineers, Support, and Product teams to deliver a world-class customer experience. While not directly responsible for renewals or commercial transactions, the CSM plays a critical role in identifying growth opportunities, mitigating risk, and enabling long-term customer success.
 
This is a highly visible, customer-facing role ideal for someone who enjoys building executive relationships, driving business outcomes, and influencing customer strategy. Compensation includes an 80/20 pay mix aligned to customer retention, health, and strategic success objectives.
 
Primary Responsibilities:
 
Strategic Customer Success & Relationship Management
Own the post-sales relationship for a portfolio of commercial customers across the US.
Develop deep understanding of each customer's business objectives, success criteria, operational priorities, and technology strategy.
Build and maintain strong relationships with executive sponsors, business stakeholders, and day-to-day customer champions.
Create and execute Success Plans that align customer goals with measurable business outcomes and value realization.
Serve as a trusted advisor, providing strategic guidance, industry best practices, and recommendations that maximize customer success.
Lead regular customer engagement cadences including business reviews, health checks, adoption discussions, and strategic planning sessions.
Facilitate Executive Value Reviews (EVRs) that clearly demonstrate realized business value, customer outcomes, ROI, and future opportunities for partnership.
 
Adoption, Value Realization & Customer Advocacy
Drive product adoption and utilization across customer environments to ensure customers achieve maximum value from their Nasuni investment.
Partner with customers to support key initiatives, projects, migrations, and operational milestones.
Educate customers on new product capabilities, roadmap developments, best practices, and emerging solutions.
Identify opportunities to expand customer awareness and adoption of Nasuni products and services.
Act as the voice of the customer by capturing feedback, business requirements, and enhancement requests to help influence product and service improvements.
Promote customer advocacy opportunities including references, case studies, advisory participation, and community engagement.
 
Risk Management & Customer Health
Proactively monitor customer health, engagement, adoption trends, and business risks.
Utilize Gainsight and other customer success tools to maintain accurate customer health scoring, success plans, activity tracking, and risk management workflows.
Identify risks early, develop mitigation plans, and coordinate cross-functional resources to drive successful outcomes.
Escalate customer concerns appropriately while maintaining accountability for overall customer satisfaction and success.
Ensure key customer milestones, action plans, and follow-up activities are documented and actively managed.
 
Cross-Functional Partnership
Operate as a core member of a customer account pod alongside Sales, Solution Engineers, TAMs, Support, and Product teams.
Coordinate internal resources to remove obstacles, accelerate customer outcomes, and improve the overall customer experience.
Partner closely with Sales teams to identify customer growth opportunities and provide strategic account insights.
Support account planning activities by sharing customer health, adoption trends, business priorities, and stakeholder intelligence.
Contribute to the evolution of customer success processes, playbooks, and engagement strategies to support continued growth across the US.
 
Key Success Metrics
Customer retention and account health
Product adoption and utilization
Executive engagement and EVR completion
Customer satisfaction and advocacy
Risk identification and mitigation effectiveness
Success plan execution and business outcome achievement
Growth opportunity identification and influence
Gainsight data quality and customer health accuracy
 
QualificationsMust-Have Qualifications
  • Bachelor's degree or equivalent combination of education and experience.
  • 2-5 years of experience in Customer Success, Account Management, Technical Account Management, Customer Experience, or another customer-facing role within a B2B SaaS or technology company.
  • Experience managing a portfolio of commercial or mid-market customer accounts and building strong customer relationships.
  • Demonstrated success driving customer adoption, retention, and overall customer satisfaction.
  • Experience conducting business reviews, success planning, or customer health discussions with business stakeholders.
  • Ability to identify customer risks, coordinate internal resources, and proactively drive resolution.
  • Experience collaborating cross-functionally with Sales, Support, Technical Account Managers, Solutions Engineering, and Product teams to deliver customer outcomes.
  • Experience using CRM and Customer Success platforms such as Salesforce, Gainsight, Totango, ChurnZero, or similar.
  • Strong communication, organization, presentation, and problem-solving skills with the ability to manage multiple customer priorities.
  • Ability to work in a hybrid environment, with three days per week onsite in our Boston Seaport office.
Preferred Qualifications
  • Experience supporting enterprise software, cloud, infrastructure, storage, cybersecurity, or data management solutions.
  • Experience developing Customer Success Plans or adoption plans that align customer objectives with measurable business outcomes.
  • Familiarity with customer health scoring, adoption metrics, and success methodologies.
  • Experience identifying customer expansion opportunities and partnering with Account Executives to support account growth.
  • Experience working in a high-growth SaaS organization.
Ideal Qualifications
  • Experience supporting customers through technology implementations, migrations, or modernization initiatives.
  • Experience presenting business value and product adoption insights to customer stakeholders.
  • Experience contributing to customer advocacy initiatives such as references, case studies, or customer communities.
  • Demonstrated curiosity and proficiency in using AI-powered productivity tools (such as Microsoft Copilot, ChatGPT, Claude, or AI capabilities within CRM or Customer Success platforms) to improve customer research, meeting preparation, communication, and workflow efficiency while validating outputs for accuracy and customer context.
Experience Guidelines
  • Typically 2-5 years of relevant experience in Customer Success or a related customer-facing role within SaaS or enterprise technology.
  • Demonstrated ability to independently manage a portfolio of customers while partnering with cross-functional teams to drive adoption, retention, and customer success.
  • Experience growing responsibility across customer relationship management, business reviews, and customer health management.

Why work at Nasuni?

As part of our commitment to your well-being, we are pleased to offer comprehensive benefits packages to employees across the US.  Benefits packages generally include:     

  • Best in class employee onboarding and training 
  • "Take What You Need" paid time off policy 
  • Comprehensive health, dental and vision plans 
  • Company-paid life and disability insurance 
  • 401(k) and Roth IRA retirement plan 
  • Generous employee referral bonuses 
  • Flexible remote work policy 
  • 10 Paid Holidays 
  • Wide array of wellbeing offerings 
  • Pre-tax savings accounts with company contributions 
  • Great team culture and social activities 
  • Collaborative workspaces 
  • Free on-site fitness centers and stocked kitchens in select office locations 
  • Professional development resources 

Compensation Transparency: 

In accordance with U.S. pay transparency laws, Nasuni is committed to providing visibility into compensation for all U.S.-based roles. Click HERE to view our compensation ranges by job grade. Actual compensation will be based on a variety of factors, including a candidate's experience, skills, education, and work location.

To all recruitment agencies: Nasuni does not accept agency resumes. Please do not forward resumes to our job boards, Nasuni employees or any other company location. Nasuni is not responsible for any fees related to unsolicited resumes.

Nasuni is an equal opportunity employer. The equal employment opportunity policy at Nasuni protects employees and job applicants from discrimination on the bases of race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors. These protections extend to all management practices and decisions, including recruitment and hiring practices, appraisal systems, promotions, and training and career development programs.

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