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Success Coordinator Jobs (NOW HIRING)

RenoDFW

Customer Success Coordinator

Dallas, TX · On-site

$50 - $70/hr

Join RenoDFW as a Customer Success Coordinator and be the voice of our company. You'll ensure every client has an exceptional experience from their first inquiry through project completion and beyond.

Endurance IT Services

$18 - $23.25/hr

Endurance IT Services has a client in FinTech seeking a Customer Success Coordinator to serve as the central point of coordination between clients, su.

Tidewater Tech

Student Success Coordinator

Norfolk, VA · On-site

$30/hr

About the Role Student Success Coordinators are deeply student-centered, data-informed, and outcomes-driven. While this role has a primary functional focus on retention and certification, all ...

GSTV

Customer Success Coordinator

New York, NY · On-site +1

$60K - $80K/yr

CUSTOMER SUCCESS COORDINATOR - Contract Position Details: This role is intended to begin as an independent contractor engagement with the goal of transitioning into a full-time position at GSTV. We ...

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$29K

$49.9K

$75.5K

How much do success coordinator jobs pay per year?

As of Sep 6, 2026, the average yearly pay for success coordinator in the United States is $49,889.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,500.00 and $55,000.00 per year, depending on experience, location, and employer.

What is a success coordinator?

A Success Coordinator is a professional responsible for supporting clients or customers to achieve their desired outcomes with a company’s products or services. They serve as a point of contact, guiding clients through onboarding, addressing concerns, and ensuring satisfaction. Success Coordinators often collaborate with internal teams to resolve issues and implement improvements based on client feedback. Their primary goal is to foster long-term relationships and drive customer retention by helping clients succeed.

What skills and qualifications are needed to thrive as a success coordinator?

To thrive as a Success Coordinator, you need strong organizational abilities, customer service expertise, and often a bachelor's degree in business or a related field. Familiarity with CRM software, project management tools, and data tracking systems is typically required. Excellent communication, problem-solving, and relationship-building skills help you stand out in this role. These skills ensure positive client experiences, effective coordination, and the achievement of organizational goals.

How does a success coordinator typically collaborate with other departments to support client outcomes?

Success Coordinators work closely with teams such as Sales, Customer Support, and Product Management to ensure clients have a seamless experience. They act as a bridge, communicating client feedback and needs to relevant departments, and coordinating resources to address challenges. This cross-functional collaboration helps tailor solutions, resolve issues efficiently, and foster long-term client satisfaction. Strong communication and relationship-building skills are essential, as Success Coordinators often facilitate meetings and updates between teams.

What is the difference between Success Coordinator vs Customer Success Specialist?

AspectSuccess CoordinatorCustomer Success Specialist
Required CredentialsTypically a bachelor's degree in business, communications, or related fieldSimilar; often requires a bachelor's degree in business or related area
Work EnvironmentOffice setting, client-facing interactions, project managementOffice or remote, focused on client retention and support
Employer & Industry UsageUsed across various industries including SaaS, healthcare, and financeCommonly found in SaaS and technology sectors
Common Search & Comparison IntentUnderstanding roles, responsibilities, and career pathsComparing customer-focused roles in client success teams

Both Success Coordinators and Customer Success Specialists focus on client satisfaction and retention. Success Coordinators often handle onboarding and project management, while Customer Success Specialists focus more on ongoing support and relationship building. The roles overlap in skills and industry usage, but their primary focus areas differ slightly, making them complementary roles within customer success teams.

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Success Coordinator jobs near you

Client Success Coordinator

Omega Computer Services

Portage, MI • On-site

Full-time

Re-posted 6 days ago

Job description

ABOUT US
Our mission is to provide complete hardware, software, and support solutions, enabling clients to operate their businesses more successfully. In 1994, Omega Computer Services started as a small I.T. consulting firm and transformed over the years into a complete I.T. managed service provider. Now, Omega is one of the top MSPs in Michigan, providing cutting-edge IT solutions to businesses across diverse industries. We pride ourselves on delivering exceptional value and superior customer service, as well as a strong company culture, made possible by our staff's commitment to upholding our five core values:
DO THE RIGHT THING | GROW OR DIE | PASSION FOR OUR WORK | HUMBLY CONFIDENT | WE LOVE CUSTOMER SERVICE
THE POSITION
We are looking for a full-time Client Success Coordinator to join our team working from our home office in the Greater Kalamazoo area. As a Client Success Coordinator, you will play a crucial role in building and maintaining strong relationships with our valued clients. You will serve as a primary point of contact for assigned clients, understanding their technological needs, addressing their concerns, and ensuring the successful delivery of our products and services. Your goal will be to maximize client satisfaction, foster long-term partnerships, and contribute to the company's growth by identifying new business opportunities within your portfolio. Please visit www.ocs.help/careers to learn more about our company culture, employee perks, and benefits.
KEY RESPONSIBILITIES
Client Relationships
  • Build and maintain strong relationships with key stakeholders across your assigned accounts.
  • Understand each client's business objectives, challenges, and technology needs.
  • Check in regularly to gather feedback, gauge satisfaction, and get ahead of concerns.

Account Health & Retention
  • Track account health indicators (ticket trends, satisfaction signals, engagement) to flag at-risk accounts before they become churn.
  • Manage contract renewals, pricing discussions, and negotiations - striking terms that work for both the client and Omega.
  • Identify opportunities to expand the scope of services within existing accounts as client needs evolve.

Staying on Top of Open Issues
  • Keep eyes on active service issues within your accounts, checking in regularly to make sure momentum hasn't stalled.
  • Act as the client's point of contact during a service issue, keeping them informed while the technical team works toward resolution.

Delivery & Coordination
  • Partner with internal and technical teams to build account strategies aligned with client goals.
  • Track project progress, timelines, and deliverables, to keep expectations on track.
  • Stay current on industry trends, competitors, and emerging technologies to bring clients real insight, not just updates.

Reporting
  • Keep accurate records of client interactions, opportunities, and account progress.
  • Prepare regular reports for internal teams and leadership.

QUALIFICATIONS
  • Proven experience in account management, client relationship management, or sales.
  • Strong understanding or willingness to learn IT solutions, services, and trends.
  • Excellent communication, negotiation, and interpersonal skills.
  • Results-oriented, with a track record tied to customer satisfaction and retention.
  • Comfortable learning new software tools (Fresh Desk and internal systems) and Microsoft Office Suite.
  • Willing to travel for client meetings, industry events, and conferences as required.

WE CAN'T DO WHAT WE DO WITHOUT YOU
This position drives our mission forward by delivering high-quality, white-glove I.T. service and support - and by championing best practices that make life better for both our clients and our team.

Apply