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Subscription Manager Jobs in New York (NOW HIRING)

Motorola

Senior Product Manager - Billing

New York, NY · On-site

$138K - $182K/yr

You'll be responsible for licensing and subscription management, ERP system integrations, and delivering a unified billing experience across the Avigilon Alta suite of products. You'll be part of an ...

TRG Screen

Senior Sales Executive

New York, NY

Join us in our mission to revolutionize subscription management and make a meaningful impact on the way businesses access and utilize critical information. At TRG Screen, your talent and ambition ...

AllSTEM Connections

Systems Administrator I

Rahway, NJ · On-site

$74K - $85K/yr

Subscription Management Systems Administrator (Zuora) Role Overview We are seeking a hands-on, proactive Subscription Management Systems Administrator to join our IT Operations team. This role is ...

TRG Screen

Senior Sales Executive

New York, NY · On-site

Join us in our mission to revolutionize subscription management and make a meaningful impact on the way businesses access and utilize critical information. At TRG Screen, your talent and ambition ...

L'Oreal

Assistant Manager, CPD Wall Strategy

New York, NY · On-site

$77K - $120K/yr

From tray-level performance tools to store subscription management, this role is the engine behind the assortment process and distribution decisions determining how CPD cosmetics brands show up at ...

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Subscription Manager information

What is the difference between Subscription Manager vs Customer Success Manager?

AspectSubscription ManagerCustomer Success Manager
Primary FocusOverseeing subscription services, managing renewals, and optimizing subscription revenueEnsuring customer satisfaction, retention, and long-term success
Work EnvironmentTypically in sales, marketing, or product teams within SaaS or subscription-based companiesCustomer support, account management, and client relationship teams
Required SkillsSales, analytics, subscription platform knowledgeCommunication, relationship management, problem-solving

While both roles focus on client engagement, Subscription Managers primarily handle subscription operations and revenue, whereas Customer Success Managers focus on customer satisfaction and retention. Understanding these differences helps organizations assign the right responsibilities and optimize client relationships.

What are the most common challenges faced by subscription managers, and how can they be addressed?

Subscription Managers often face challenges such as minimizing customer churn, optimizing pricing models, and ensuring seamless billing processes. Staying ahead of customer expectations requires regular communication with support, marketing, and product teams to improve value and resolve issues quickly. Leveraging analytics to understand subscriber behavior and proactively addressing problems can help maintain customer satisfaction and drive growth. Continuous learning and adapting to industry trends are also key to long-term success in this role.

What are the key skills and qualifications needed to thrive as a subscription manager, and why are they important?

To thrive as a Subscription Manager, you need strong analytical abilities, attention to detail, and experience in subscription lifecycle management, often supported by a degree in business, marketing, or a related field. Familiarity with CRM systems, subscription management platforms (such as Zuora or Chargebee), and data analysis tools is typically required. Excellent communication, problem-solving, and customer relationship skills help set top performers apart. These competencies are crucial for optimizing customer retention, revenue growth, and seamless subscription experiences.

What is a subscription manager?

A Subscription Manager is a professional responsible for overseeing and maintaining subscription-based services for a company or organization. They manage customer accounts, handle renewals and cancellations, analyze subscription data, and work to improve customer retention. Their role often involves collaborating with sales, marketing, and customer service teams to enhance the overall subscriber experience and implement strategies for growth. Subscription Managers typically use specialized software to track subscriptions and generate reports on performance metrics.
What are the most commonly searched types of Subscription jobs in New York? The most popular types of Subscription jobs in New York are:
What are popular job titles related to Subscription Manager jobs in New York? For Subscription Manager jobs in New York, the most frequently searched job titles are:
What job categories do people searching Subscription Manager jobs in New York look for? The top searched job categories for Subscription Manager jobs in New York are:
What cities in New York are hiring for Subscription Manager jobs? Cities in New York with the most Subscription Manager job openings:
Subscription Manager jobs near you
Infographic showing various Subscription Manager job openings in New York as of August 2026, with employment types broken down into 97% Full Time, and 3% Part Time. Highlights an 66% In-person, 10% Hybrid, and 24% Remote job distribution.

Senior Growth Manager (Loyalty & Subscription).

Trafilea

New York, NY • On-site, Remote

$138K - $182K/yr

Full-time

PTO

Re-posted 5 hours ago

Job description

About Trafilea
Trafilea is a Consumer Tech Platform for Transformative Brand Growth. We're building the AI Growth Engine that powers the next generation of consumer brands.
With over $1B+ in cumulative revenue, 12M+ customers, and 500+ talents across 19 countries, we combine technology, growth marketing, and operational excellence to scale purpose-driven, digitally native brands.
We own and operate our own digitally native brands (not an agency), with presence in Walmart, Nordstrom, and Amazon, and a strong global D2C footprint.
Why Trafilea
We're a tech-led eCommerce group scaling our own globally loved DTC brands, while helping ambitious talent grow just as fast.
We build and scale our own brands.
We invest in AI and automation like few others in eCom.
We test fast, grow fast, and help you do the same.
Be part of a dynamic, diverse, and talented global team.
100% Remote, USD competitive salary, paid time off, and more.
Job Responsibilities
We're looking for a data driven and innovative Senior Growth Manager (Loyalty & Subscription). to Lead and innovate the Loyalty Department at Trafilea, driving substantial growth in our subscription models-Shapermint CLUB, ShaperBox, Autoship, and the upcoming ones. Harness a deep understanding of product, marketing, UX/UI, and finance to develop strategies that enhance customer retention and maximize subscription revenue. Collaborate effectively with cross-functional teams to create compelling, value-driven subscription offerings that align with our branding and customer expectations. Champion a culture of data-driven experimentation and strategic foresight within the Loyalty team, employing advanced analytics to reduce churn and achieve a 20% subscription share of total orders. As a visionary leader, foster a dynamic team environment that thrives on innovation and is adaptable to the evolving e-commerce landscape, aiming to deliver a quarterly revenue of around $8M.
  1. Lead and inspire the loyalty and subscription team (Shapermint CLUB, ShaperBox, Autoship), setting vision and strategy for retention and growth.
  2. Define strategic roadmaps that integrate marketing, product, and customer experience to maximize customer lifetime value.
  3. Drive cross-functional collaboration with marketing, finance, product, and customer service, aligning stakeholders on loyalty initiatives.
  4. Develop and refine subscription products, ensuring usability, customer value, and competitive differentiation.
  5. Leverage customer data and insights to innovate, test, and validate new features or subscription models that reduce churn and boost satisfaction.
  6. Own KPIs and analytics, implementing robust metrics, reporting on subscription health, and making data-driven optimizations.
  7. Champion exceptional customer experiences, delivering personalized engagement strategies that build loyalty and retention.
  8. Streamline processes and systems, ensuring scalable, efficient, and tech-enabled subscription management.
  9. Build and grow a high-performance team, recruiting, training, and developing talent with clear career paths and growth opportunities.
  10. Prioritize and execute key initiatives, managing OKRs, budgets, and timelines while fostering a culture of innovation and accountability.

  • Proven expertise in loyalty and subscription management with 6+ years in Product roles (ideally in e-commerce), building, optimizing, and scaling subscription programs.
  • Customer retention strategist with experience designing and executing initiatives that reduce churn, increase engagement, and maximize customer lifetime value.
  • Data-driven decision maker, highly skilled in analytics and interpretation, translating customer insights into actionable strategies and measurable results.
  • Strong background in CRO, including A/B testing, user segmentation, and targeted campaigns to improve conversion and engagement metrics.
  • Agile leader with experience guiding cross-functional teams, managing complex projects, and ensuring responsiveness in dynamic environments.
  • Proficient in tools and technologies relevant to subscriptions and loyalty programs (CRM, marketing automation, customer data platforms).
  • Inspirational leader and team builder, fostering collaboration, mentoring talent, and driving continuous improvement across teams.

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