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Subscription Manager Jobs in Queens, NY (NOW HIRING)

The Real Deal

Subscription Product Manager

New York, NY · On-site

$100K - $140K/yr

Job Details: We are seeking a Subscription Product Manager to help drive subscriber growth and revenue growth across The Real Deal's news subscription product while supporting the broader ...

Trafilea

Growth Product Manager, Loyalty

New York, NY · On-site +1

Lead and inspire the loyalty and subscription team (Shapermint CLUB, ShaperBox, Autoship), setting ... Prioritize and execute key initiatives , managing OKRs, budgets, and timelines while fostering a ...

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See Queens, NY salary details

$47.3K

$114.2K

$161.5K

How much do subscription manager jobs pay per year?

As of May 28, 2026, the average yearly pay for subscription manager in Queens, NY is $114,181.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,293.00 and $149,547.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Subscription Manager, and why are they important?

To thrive as a Subscription Manager, you need strong analytical abilities, attention to detail, and experience in subscription lifecycle management, often supported by a degree in business, marketing, or a related field. Familiarity with CRM systems, subscription management platforms (such as Zuora or Chargebee), and data analysis tools is typically required. Excellent communication, problem-solving, and customer relationship skills help set top performers apart. These competencies are crucial for optimizing customer retention, revenue growth, and seamless subscription experiences.

What are the most common challenges faced by Subscription Managers, and how can they be addressed?

Subscription Managers often face challenges such as minimizing customer churn, optimizing pricing models, and ensuring seamless billing processes. Staying ahead of customer expectations requires regular communication with support, marketing, and product teams to improve value and resolve issues quickly. Leveraging analytics to understand subscriber behavior and proactively addressing problems can help maintain customer satisfaction and drive growth. Continuous learning and adapting to industry trends are also key to long-term success in this role.

What is a Subscription Manager?

A Subscription Manager is a professional responsible for overseeing and maintaining subscription-based services for a company or organization. They manage customer accounts, handle renewals and cancellations, analyze subscription data, and work to improve customer retention. Their role often involves collaborating with sales, marketing, and customer service teams to enhance the overall subscriber experience and implement strategies for growth. Subscription Managers typically use specialized software to track subscriptions and generate reports on performance metrics.

What is the difference between Subscription Manager vs Customer Success Manager?

AspectSubscription ManagerCustomer Success Manager
Primary FocusOverseeing subscription services, managing renewals, and optimizing subscription revenueEnsuring customer satisfaction, retention, and long-term success
Work EnvironmentTypically in sales, marketing, or product teams within SaaS or subscription-based companiesCustomer support, account management, and client relationship teams
Required SkillsSales, analytics, subscription platform knowledgeCommunication, relationship management, problem-solving

While both roles focus on client engagement, Subscription Managers primarily handle subscription operations and revenue, whereas Customer Success Managers focus on customer satisfaction and retention. Understanding these differences helps organizations assign the right responsibilities and optimize client relationships.

What are the most commonly searched types of Subscription jobs in Queens, NY? The most popular types of Subscription jobs in Queens, NY are:
What job categories do people searching Subscription Manager jobs in Queens, NY look for? The top searched job categories for Subscription Manager jobs in Queens, NY are:
What cities near Queens, NY are hiring for Subscription Manager jobs? Cities near Queens, NY with the most Subscription Manager job openings:
Subscription Manager jobs near you

Subscription Product Manager

The Real Deal

New York, NY

$100K - $140K/yr

Full-time

Posted 6 days ago

Job description

Job Details:

We are seeking a Subscription Product Manager to help drive subscriber growth and revenue growth across The Real Deal's news subscription product while supporting the broader subscription ecosystem.

The core mandate of this role is to grow subscribers, reduce churn, improve retention, increase conversion and grow subscription revenue through data-driven product improvements.

While subscription marketing focuses on lifecycle campaigns and outbound acquisition channels, this role focuses on the product mechanics that drive conversion and retention. This includes optimizing paywall behavior, pricing structures, subscription flows, checkout experiences, renewal journeys and cancellation processes.

This is a highly data-driven role. The Subscription Product Manager will analyze subscriber behavior, identify friction points across the subscription experience and use data and experimentation to inform product improvements.

The role will collaborate closely with the Head of Product and cross-functional leadership to help define the strategy and roadmap for subscription product improvements, translating insights into measurable business impact.

  Job Responsibilities:

Data-Driven Performance Optimization

  • Analyze subscriber behavior, conversion funnels and churn trends to identify opportunities for improvement
  • Use data to diagnose friction points across the subscription experience
  • Develop hypotheses, run experiments and measure results to inform product decisions
  • Present insights and recommendations based on performance trends and experimentation results

Churn Reduction and Retention

  • Analyze churn drivers and cancellation trends
  • Identify behavioral patterns that signal retention risk
  • Improve renewal, cancellation and account management flows
  • Partner closely with Customer Service to translate recurring subscriber issues into product improvements
  • Implement product and experience improvements that reduce avoidable churn
Conversion Optimization
  • Optimize paywall performance and subscription flows
  • Identify friction points across acquisition and checkout
  • Run structured experiments on pricing, packaging, messaging and offers
  • Improve checkout UX and subscription purchase experience
  • Continuously test and iterate to improve conversion rates

Subscriber and Revenue Growth

  • Define and consult on product initiatives that increase total subscriber count
  • Improve monetization through pricing strategy, packaging and offer testing
  • Support corporate subscription workflows in partnership with Sales
  • Ensure subscription mechanics support overall revenue growth goals

Subscription Optimization Roadmap

  • Collaborate with the Head of Product and cross-functional stakeholders to help define and prioritize the roadmap for subscription improvements
  • Identify opportunities to improve retention, conversion and subscriber growth through product optimization
  • Use data and experimentation to inform prioritization and roadmap recommendations
  • Ensure subscription infrastructure supports a complex business model including individual and corporate subscriptions

Cross-Functional Collaboration

  • Work closely with Product and Development to scope and ship subscription improvements
  • Collaborate with Marketing to ensure alignment between product experience and acquisition campaigns
  • Partner with Sales on corporate subscription workflows and upsell opportunities
  • Work with Customer Service to identify systemic subscription issues and improve subscriber experience
  • Coordinate with Editorial when subscription strategy impacts content access or positioning
 
Qualifications
  • 3 to 5 years of product management or growth experience
  • Direct experience managing subscription or recurring revenue products
  • Strong analytical skills and a data-driven approach to decision making
  • Experience analyzing subscriber behavior, conversion funnels and churn drivers
  • Experience running A/B tests and experimentation programs
  • Experience with Piano strongly preferred
  • Experience in digital media, publishing or B2B information services is a plus
  • Experience working with corporate or multi-seat subscription models is a strong plus
  • Ability to translate complex data into clear insights and actionable product decisions
  • Strong communication skills and ability to collaborate across teams
 
 
$100,000 - $140,000 a year
Who We Are:
 
The Real Deal is the largest real-estate news outlet in the US, reaching millions of professionals daily through our media channels. We have received 60+ awards for editorial excellence over the past six years, including the General Excellence award from the Society of Business Writers and Editors.
 
Quantcast rates us among the 300-most visited sites in the US and the website with the wealthiest audience and one of the most educated.
As a publication, The Real Deal is to real estate what Variety is to entertainment or what Politico is to Beltway politics - a plugged-in news outlet that is read by the entire industry.
 
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We partner with our employees to support diversity and inclusion in the workplace and through higher education programs supporting rising journalists. 
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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