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Study Com Jobs in Virginia (NOW HIRING)

Iteris

Traffic Safety Engineer

Salem, VA · On-site

$97K - $108K/yr

Support engineering safety study program for VDOT Salem District in Salem, VA * Perform safety ... For more information, visit Iteris' website at www.iteris.com. The Almaviva Group designs ...

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All JobsStudy Com JobsStudy Com Jobs in Virginia

Study Com information

See Virginia salary details

$21.8K

$124.2K

$204.2K

How much do study com jobs pay per year?

As of Jun 9, 2026, the average yearly pay for study com in Virginia is $124,215.00, according to ZipRecruiter salary data. Most workers in this role earn between $84,300.00 and $155,700.00 per year, depending on experience, location, and employer.

What is the difference between Study Com vs Study Coordinator?

AspectStudy ComStudy Coordinator
Required CredentialsTypically a bachelor's degree, sometimes certifications in clinical researchUsually a bachelor's degree, often with certifications like CCRP or CCRC
Work EnvironmentOffice-based, research institutions, hospitalsClinical settings, hospitals, research sites
Employer & Industry UsageResearch organizations, pharmaceutical companies, academic institutionsHospitals, clinics, research sites
Common Search & ComparisonOften compared for roles in clinical research teamsFrequently compared with Study Com as a supporting role

Study Coordinators and Study Com roles both support clinical research but differ mainly in scope and responsibilities. Study Coordinators typically handle day-to-day trial management, patient coordination, and data collection, while Study Com may focus on broader communication and administrative tasks within research projects. Both roles require relevant certifications and work in similar environments, making them closely related in the clinical research industry.

What are the key skills and qualifications needed to thrive as a Study Coordinator, and why are they important?

To thrive as a Study Coordinator, you need a solid understanding of clinical research protocols, regulatory compliance, and project management, often supported by a degree in life sciences or healthcare. Familiarity with clinical trial management systems (CTMS), electronic data capture (EDC) platforms, and certification such as CCRC or CCRP is typically required. Strong organizational skills, attention to detail, and effective communication are crucial soft skills for coordinating between study teams, participants, and regulatory bodies. These competencies ensure studies are conducted ethically, efficiently, and in accordance with regulatory standards, which is vital for research integrity and successful trial outcomes.

What are the typical responsibilities of a Study Coordinator in a clinical research setting?

A Study Coordinator, often referred to as a Clinical Research Coordinator, is responsible for managing daily operations of clinical trials. This includes recruiting and screening study participants, obtaining informed consent, scheduling and conducting study visits, collecting and recording data, and ensuring compliance with regulatory requirements. Coordinators also act as a liaison between investigators, sponsors, and study participants, making strong organizational and communication skills essential. The role offers opportunities to learn about various aspects of clinical research, paving the way for career advancement into project management or regulatory affairs.

What are Study Com jobs?

Study.com jobs refer to employment opportunities with Study.com, an online education platform that provides video lessons, study guides, and other educational resources. Job roles at Study.com can include content writers, curriculum developers, video editors, software engineers, and customer support specialists. Employees work to create and maintain high-quality educational content and ensure a positive learning experience for users. Some positions are remote or freelance, offering flexible work options. Working at Study.com can be a good fit for those passionate about education and technology.
What are popular job titles related to Study Com jobs in Virginia? For Study Com jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Study Com jobs in Virginia look for? The top searched job categories for Study Com jobs in Virginia are:
What cities in Virginia are hiring for Study Com jobs? Cities in Virginia with the most Study Com job openings:
Study Com jobs near you

Customer Success Manager

Decisions.com

Virginia Beach, VA

Other

Posted 4 days ago

Job description

Customer Success Manager
Decisions is a fast-growing, private-equity-backed technology company that provides an integrated workflow and rules platform for business process automation (BPA). Trusted by top Fortune 500 firms and SMBs worldwide, Decisions empowers diverse industries around the globe to streamline and improve their processes, enhancing efficiency and yielding results, regardless of technical expertise. This no-code automation platform seamlessly integrates AI tools, rules engines, and workflow management, enabling the transformation of customer experiences, modernization of legacy systems, and the achievement of automation goals three times faster than traditional software development.
The Customer Success Manager is responsible for proactively and prescriptively driving customer post sale activities to ensure customers receive maximum value from their purchases. This role acts as an advocate and consultant, leveraging account and industry knowledge to drive growth. The Customer Success Manager orchestrates an organization's capability to deliver an appropriate and integrated customer experience and executes programs to drive adoption and positive business outcomes, ensuring retention, expansion, and customer loyalty. The Customer Success Manager is responsible for proactively and prescriptively driving customer post sale activities to ensure customers receive maximum value from their purchases. This role acts as an advocate and consultant, leveraging account and industry knowledge to drive growth. The Customer Success Manager orchestrates an organization's capability to deliver an appropriate and integrated customer experience and executes programs to drive adoption and positive business outcomes, ensuring retention, expansion, and customer loyalty.
Roles/Responsibilities:
  • Proactively build strategic relationships with decision-makers, influencers, and key stakeholders and identify new opportunities where the solution will add value.
  • Engage with customer on Quarterly Business Reviews
  • Drive product adoption and success
  • Consistently deliver on economic and customer centric performance measures
  • Understand a customer's overall use of the organization's products, services, education, and support services
  • Capture a customer's business priorities, overall technology landscape, and organization to drive positive business outcomes through joint customer success plans
  • Attentively monitor customer health and manage potential risks before they manifest
  • Act as an internal advocate between customers and business functions (e.g., customer support, professional services, education) to ensure the appropriate resources are engaged to address specific obstacles impeding product/service adoption
  • Provide proactive onboarding support to ensure a positive customer experience and expedite time to first value with a new product or solution
  • Identify customer case studies and recruit potential advocates to serve as references, and facilitate introductions to the appropriate program team
  • Leverage customer health data to identify expansion opportunities, churn risks, and impacts on outcomes achievement and value realization
  • Drive renewal readiness efforts and align account teams by documenting licensed technology; executive sponsors, champions, and/or retention group members; outcomes achievement; usage status; and adoption
  • Forecast renewals, identify risk, and maintain a strong customer renewal rate in partnership with the account team
  • Understand and document the adoption and relevance of all licensed products or services for assigned accounts through customer success platforms and/or sales account management software; ensure internal stakeholders are aware of any limitations to adoption or risks to renewal
  • Coordinate adoption-enhancing activities to mitigate any identified risk
  • Build and maintain strong working relationships with colleagues in sales, customer marketing, services, support, operations, product development, and product marketing to cultivate cooperation in customer activities
Success Metrics:
  • Customer retention rate
  • Customer churn rate
  • Predetermined expansion goals
  • Development of customer advocates and/or references
  • Multithreaded account profiles
  • Customer value attainment
  • Customer health
Education:
  • Bachelor's degree or equivalent is required
  • Master's degree/MBA or equivalent is a plus
Background/Experience:
  • Three to five years of experience in customer success, account management, sales, service/support, or a related area in the same industry or a similar/adjacent industry
  • Experience in managing a book of customer relationships with proven ability to drive alignment within customer environments at executive and functional levels
  • Management and achievement of retention, growth, and profitability goals
  • Experience in driving customers toward achievement of desired business outcomes
  • Experience in building collaborative relationships internally across sales, marketing, product, and support to facilitate a seamless customer experience
Competencies:
Skills:
  • Ability to communicate effectively at all levels - including senior management and technical personnel
  • Ability to work within a fast-paced and dynamic environment
  • Ability to multitask and stay organized
  • Proven time-management skills
  • Proven customer-relationship skills
  • Demonstrated strong communication, collaboration, and presentation skills
  • Ability to be agile and manage change
  • Demonstrated proficiency in Microsoft 365, relevant SFA systems, and customer success technologies
  • Demonstrated consultative skills
  • Strong analytical skills
  • Ability to manage and coordinate escalations
Behaviors:
  • Collaborative
  • Customer-centric orientation
  • Cross-functional leader
  • Strong decision-maker
  • Desire to design and improve processes
  • Data and insights driven
  • Goal oriented
  • Empathetic
  • Clear communicator
  • High level of intellectual curiosity
  • Comfortable working under tight deadlines
  • Able to solve problems and meet goals in creative ways - sometimes with limited resources
  • Able to identify and leverage resources outside the direct reporting structure
Knowledge:
  • The organization, its product/solution offerings, and its value proposition
  • Key industries and market segments
  • Customer lifecycle methodology and key processes
  • Customer account buying and retention roles and personas
  • Customer success technologies, platforms, and tools
  • Customer success metrics

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