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Student Support Jobs in Virginia (NOW HIRING)

Louisiana Workforce Commission

$42K - $51K/yr

The advisor will support timely processing, student support and services, and compliance efforts on behalf of the university. Salary Range: $42,960-$51,553 Salary will be commensurate with experience ...

LSU AgCenter

$42K - $51K/yr

The advisor will support timely processing, student support and services, and compliance efforts on behalf of the university. Salary Range: $42,960-$51,553 Salary will be commensurate with experience ...

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How much do student support jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for student support in Virginia is $21.34, according to ZipRecruiter salary data. Most workers in this role earn between $18.61 and $23.12 per hour, depending on experience, location, and employer.

What are some common challenges faced by student support professionals, and how can they effectively address them?

Student Support professionals often encounter challenges such as balancing the diverse needs of students, managing high caseloads, and addressing sensitive issues like academic struggles or personal hardships. To effectively address these challenges, they prioritize strong communication skills, empathy, and collaboration with faculty, counselors, and families. Utilizing time management techniques and staying up-to-date with institutional resources also helps them provide timely and effective support, ensuring students feel heard and empowered.

What is the difference between Student Support vs Academic Advisor?

AspectStudent SupportAcademic Advisor
Required CredentialsHigh school diploma or equivalent; some roles may require associate's degreeBachelor's degree often required; some roles prefer related certifications
Work EnvironmentSchools, colleges, universities, student centersEducational institutions, advising offices, student services
Employer & Industry UsageEducational institutions, non-profits, community programsColleges, universities, academic departments
Common Search & Comparison IntentUnderstanding roles assisting students with daily needsGuidance on academic planning and course selection

Student Support roles focus on assisting students with daily needs, well-being, and resource navigation, often requiring less formal education. Academic Advisors primarily guide students through academic planning, course selection, and degree progress, typically requiring a bachelor's degree. Both roles are vital in educational settings but serve different functions within student success.

What are the key skills and qualifications needed to thrive as a student support professional?

To thrive as a Student Support professional, you need a background in education or counseling, knowledge of student development, and often a relevant degree or certification. Familiarity with student information systems, learning management software, and case management tools is frequently required. Strong interpersonal skills, empathy, and problem-solving abilities are essential for building trust and effectively addressing student concerns. These competencies are crucial for fostering student success, supporting well-being, and ensuring a positive educational experience.

What is a student support?

Student support roles are positions within educational institutions focused on helping students succeed academically, socially, and emotionally. These roles can include counselors, academic advisors, learning support staff, and mental health professionals who provide guidance, resources, and assistance to students. The goal of student support staff is to address barriers to learning, promote well-being, and ensure that all students have access to the resources they need to thrive in their educational environment.
What are the most commonly searched types of Student Support jobs in Virginia? The most popular types of Student Support jobs in Virginia are:
Student Support jobs near you
Infographic showing various Student Support job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 25% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $44,385 per year, or $21.3 per hour.

Director of Student Accessibility and Care Team Support

Christopher Newport University

Newport News, VA • On-site

$92K - $105K/yr

Full-time

Posted yesterday

New

Christopher Newport University rating

7.7

Company rating: 7.7 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

257th of 616 rated colleges and universities

Job description

Position Details
Position Information
Working Title
Director of Student Accessibility and Care Team Support
Position Number
FA413
FLSA
Exempt
Appointment Type
Full Time
Sensitive Position
No
Sensitive Position Statement
A sensitive position requires a fingerprint-based criminal history Check.
Campus Security Authority
Yes
Campus Security Authority Statement
This position is designated as a Campus Security Authority. A Campus Security Authority (or CSA) is defined as an "official of the institution with significant responsibility for student and campus activities". A CSA is required to immediately report any crime that is reported to them to the University Police who will then review, evaluate, and investigate the reported crime. Annual training is required by the Department of Education for all personnel who have been designated as a Campus Security Authority.
Designated Personnel
Yes
Designated Personnel Statement
This position is a "designated position" meaning this position could potentially be required to work (depending on the event) during an emergency closing.
Statement of Economic Interest
No
Statement of Economic Interest Statement
This position does NOT require a Statement of Personal Economic Interest.
Restricted Position
Yes
Restricted Position Statement
This is a restricted position would be subject to availability of funding.
Chief Objective of Position
The Director is responsible for the oversight, planning, and strategic management of a comprehensive focused student support system within the Division of Student Affairs. The Director is responsible for identifying accommodations, support services and resources that provide qualifying students with disabilities access to educational programs. The Director, has the primary responsibility of creating, implementing, and monitoring a care plan for students of concern. As part of the Division of Student Affairs leadership team, the Director will provide leadership in the development of policies, procedures, programs, and services; provide guidance to the overall student experience; and support the mission and vision that define Christopher Newport University.
Work Tasks
  • Responsible for reviewing and monitoring the provisions of the Americans with Disabilities Act (ADA) and Section 504, 508 of the Rehabilitation Act for students. Maintain a working knowledge of federal and state regulations concerning students with disabilities.

  • Using independent judgement, review and assess documentation to determine qualifications of reasonable accommodations for students.

  • Serve as a point of contact and resource for enrolled and prospective students and their parents/guardians, university faculty and staff regarding Student Disability policies and procedures.

  • Using independent judgement, responsible for creating, implementing, and monitoring a care plan for students of concern; ensuring on-going case management and record keeping. Keeps accurate data and prepares reports as needed.

  • Provide leadership in the development of policies, procedures, programs, and services;

  • Supervises, trains, and guides two Assistant Directors of Student Accessibility and Case Manager and the Testing and Accommodation Coordinator; provide on-going direction and annual evaluations.

  • Maintain the database system for tracking students with disabilities and requests for accommodations, Maxient; prepares reports as needed. Provides oversight for Register Blast (accommodation testing software).

  • Direct policies and processes for the University's Student Testing Center for students with accommodations. This may include assisting with proctoring individual assessments or consulting with the Testing Coordinator on complex cases.

  • Direct strategic, long-term goals for disability services that align with the mission of the Division of Student Affairs and the University.

  • Consult and collaborate with administrators, faculty, community leaders, and other resource persons to provide or arrange educational and training opportunities surrounding ADA/504 , disability related issues, and other topics surrounding students of concern.

  • Required to assist, and provide support for university wide programs to include, but not limited to: Orientation, Commencement, Move-In, Admission events. Provides content-specific presentations and trainings as applicable.

  • Oversees the development and implementation of appropriate assessment instruments that are administered on a regular and consistent basis. Evaluates results and determines "best practices" and necessary modifications.

  • Serves as a member of the Behavioral Intervention Team for Students (BITS) and other early alert or case management coordinated efforts. Supports the Threat Assessment Team on an as-needed basis.

  • Assists in the University's response to students in crisis or to general crises affecting the university. This may include working with individual students in response to their needs or serving as part of a team of professionals assigned to work cooperatively in response to a crisis and/or emergency (e.g., Threat Assessment Team and/or the Emergency Response Staff, etc.).

  • Using independent judgment and discretion, plans; budgets resources; develops procedures by interpreting guidelines, policies, regulations, and laws; provides direction in the daily operation to ensure the University's goals and objectives are achieved.

  • As a director in the Student Affairs team, works closely with the Vice President of Student Affairs/Dean of Students, Associate Vice President of Student Affairs, and other directors to shape a positive university experience for students in all areas of student life, student engagement, student success, and student learning.

  • This position is designated as a "responsible employee" who has the authority to redress sexual violence, who has the duty to report incidents of sexual violence or other student misconduct, or who a student could reasonably believe has this authority or duty.

  • Develops and maintains very positive and professional customer service and/or relations within the office/department and with all constituencies to include students, faculty, staff, guests, and employees. Demonstrates a positive and professional attitude and treats everyone with dignity and respect. Fully supports the "Student's First" value at CNU and routinely goes the extra mile in providing service.

  • Follow workplace safety regulations and adhere to applicable standards, processes, and programs established for your position.
    • Report unsafe work conditions to your supervisor.
    • Immediately report work-related incidents to your supervisor and participate in accident investigation requests.
    Promote a safe and healthy work environment by ensuring the implementation of safety regulations and applicable standards, processes, and programs established for employees under your supervision.
    • Ensure employees under your supervision are trained in safety standards and procedures for their positions.
    • Report work-related incidents within 24 hours according to the procedures established by the university, state and federal guidelines.

  • Performs other duties as assigned.

Knowledge, Skills, Abilities (KSA's) related to position
  • Knowledge of laws affecting students with disabilities in higher education, including the Americans with Disabilities Act and Sections 504 and 508 of the Rehabilitation Act;
  • Ability to read and interpret assessment materials to determine what constitutes reasonable accommodations to afford students the ability to access educational programs;
  • Excellent interpersonal and communication skills, and the ability to work effectively with diverse populations;
  • Excellent written and oral presentation skills;
  • Excellent organizational and time management skills;
  • Skilled in the use of computers to include database proficiency;
  • Ability to manage competing deadlines with minimal supervision;
  • Ability to work a schedule that can accommodate some weekend and evenings.

Required Education
  • Master's Degree or Bachelor's degree with work experience that equates to an advanced degree.

Additional Consideration - Education
  • Master's degree in education and/or special education, higher education administration, college student personnel, counseling, social work, or related discipline required at time of application.

Experience Required
  • Professional experience in providing direct service to individuals with disabilities in an educational setting.

Additional Consideration - Experience
  • Professional experience in providing direct services to students with disabilities at a higher education institution.
  • Experience supervising professional staff.
  • Experience planning and implementing programs and training at a higher education institution.
  • Experience working with a case management data system.

Salary Information
Salary $92,116 to $105,000 Commensurate with Education and Experience
CNU Information
Christopher Newport University is anchored in excellence, and that is reflected in our ranking as the #1 regional public university in Virginia and #3 among regional public universities in the South. We are an inclusive and kind community, founded on our shared values of honor, scholarship, service and leadership. We offer an outstanding liberal arts education provided by dedicated, gifted teacher-scholars who are supported by a compassionate team of faculty and staff. Our 4,500 undergraduate and graduate students pursue more than 90 areas of study, as they live and learn on a largely residential campus. CNU's on-campus performing and visual arts centers offer Broadway shows, world-class performances, engaging exhibitions, transformative lectures and classes, and more. Our athletics program is the winningest at any level in Virginia.
Christopher Newport University is in the heart of Newport News, a vibrant city with breathtaking scenery and unique experiences. The city and region offer affordable neighborhoods, local and name-brand shops, diverse dining options, local parks and water access, and fun recreational opportunities. Whatever your interests and goals, you belong at CNU! For further details and information about Christopher Newport, visit cnu.edu.
Is this position telework eligible?
No
Telework Eligibility Disclaimer
Posting Detail Information
Posting Number
AP469P
Number of Vacancies
1
Posting Date
08/05/2026
Review Begin Date
08/20/2026
Application Instructions
Interested parties are requested to submit a cover letter; current resume; and the names, addresses, and telephone numbers of at least three professional references at the time of application.
This position will be posted until filled; however, review of applications will begin on 08/20/2026.
Search finalists are required to complete a CNU sponsored background check.
Christopher Newport University (CNU) will make a reasonable effort to accommodate persons with disabilities in the application and/or interview process. Persons with disabilities who require accommodation should contact the CNU Human Resources Office by calling (757) 594-7145.
Quick Link for Internal Postings
https://jobs.cnu.edu/postings/21072
EEO/Diversity Statement(s)
Christopher Newport University, an EO Employer, is fully Committed to Access and Opportunity.
Notice of Non-Discrimination & Title IX Policy Statement

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