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Student Support Jobs in Massachusetts (NOW HIRING)

MCPHS University

Manager of Student Affairs

Boston, MA · On-site

Student Support and Advocacy (70%) * Develop and implement high impact initiatives that support student success and retention, particularly for first-year and high-risk student populations. * Develop ...

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Student Support information

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$11

$23

$31

How much do student support jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for student support in Massachusetts is $23.51, according to ZipRecruiter salary data. Most workers in this role earn between $20.48 and $25.48 per hour, depending on experience, location, and employer.

What is a student support?

Student support roles are positions within educational institutions focused on helping students succeed academically, socially, and emotionally. These roles can include counselors, academic advisors, learning support staff, and mental health professionals who provide guidance, resources, and assistance to students. The goal of student support staff is to address barriers to learning, promote well-being, and ensure that all students have access to the resources they need to thrive in their educational environment.

What are the key skills and qualifications needed to thrive as a student support professional?

To thrive as a Student Support professional, you need a background in education or counseling, knowledge of student development, and often a relevant degree or certification. Familiarity with student information systems, learning management software, and case management tools is frequently required. Strong interpersonal skills, empathy, and problem-solving abilities are essential for building trust and effectively addressing student concerns. These competencies are crucial for fostering student success, supporting well-being, and ensuring a positive educational experience.

What are some common challenges faced by student support professionals, and how can they effectively address them?

Student Support professionals often encounter challenges such as balancing the diverse needs of students, managing high caseloads, and addressing sensitive issues like academic struggles or personal hardships. To effectively address these challenges, they prioritize strong communication skills, empathy, and collaboration with faculty, counselors, and families. Utilizing time management techniques and staying up-to-date with institutional resources also helps them provide timely and effective support, ensuring students feel heard and empowered.

What is the difference between Student Support vs Academic Advisor?

AspectStudent SupportAcademic Advisor
Required CredentialsHigh school diploma or equivalent; some roles may require associate's degreeBachelor's degree often required; some roles prefer related certifications
Work EnvironmentSchools, colleges, universities, student centersEducational institutions, advising offices, student services
Employer & Industry UsageEducational institutions, non-profits, community programsColleges, universities, academic departments
Common Search & Comparison IntentUnderstanding roles assisting students with daily needsGuidance on academic planning and course selection

Student Support roles focus on assisting students with daily needs, well-being, and resource navigation, often requiring less formal education. Academic Advisors primarily guide students through academic planning, course selection, and degree progress, typically requiring a bachelor's degree. Both roles are vital in educational settings but serve different functions within student success.

What are the most commonly searched types of Student Support jobs in Massachusetts?

The most popular types of Student Support jobs in Massachusetts are:

What are popular job titles related to Student Support jobs in Massachusetts?

For Student Support jobs in Massachusetts, the most frequently searched job titles are:

What job categories do people searching Student Support jobs in Massachusetts look for?

The top searched job categories for Student Support jobs in Massachusetts are:

Student Support jobs near you
Infographic showing various Student Support job openings in Massachusetts as of August 2026, with employment types broken down into 50% Full Time, 30% Part Time, and 20% Contract. Highlights an 100% In-person job distribution, with an average salary of $48,893 per year, or $23.5 per hour.

Explore Program Academic Advisor - Network Student Support

Northeastern University

Boston, MA • On-site

$53K - $75K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 11 days ago

Job description

About the Opportunity
This job description is intended to describe the general nature and level of work being performed by people assigned to this classification. It is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
Job Summary:
The Explore Program Academic Advisor will work with undeclared first-year students to provide them with holistic guidance and support as they explore their academic interests and make the transition to their majors. The Academic Advisor will design and implement exploratory programs and events which allow students to connect with faculty, students, and resources from various majors across the University. This position will also work closely with campus partners and advising teams on Northeastern's undergraduate network campuses (London, New York, and Oakland) to serve as a resource for first-year students as they prepare for their transition to Northeastern's Boston campus.
About the Explore Program
The Explore Program provides personalized and holistic support to first-year students who have not yet declared a major as they engage in academic exploration and self-discovery. The program achieves this through individual advising, exploratory events and workshops, and a first-year seminar course.
Qualifications:
Master's degree preferred, preferably in counseling, human services, or higher education. At least two years of work or educational experience, preferably in higher education. Must enjoy working with first-year students and helping them adjust to college life. The successful candidate will:
  • Be able to communicate and interact effectively with diverse populations
  • Have demonstrated counseling ability utilizing development theory to create a student-centered academic environment
  • Value and provide confidentiality around sensitive issues and have the ability to determine appropriate levels of communication around sensitive information
  • Possess excellent written and oral communication skills, as well as strong knowledge of Excel and Word
  • Be detail-oriented and have the ability to work with precision
  • Possess strong public speaking and presentation skills
  • Demonstrate qualities that facilitate collaboration in a team-oriented environment
  • Effectively set goals, multi-task and manage time
  • Work in person at Northeastern's Boston campus five days per week

Key Responsibilities:
Academic Advising:
  • Provide guidance to undeclared students to support their first-year exploration and assist with academic and career path clarification
  • Through in-person, virtual and email communication, the advisor will interpret and explain academic policies and procedures and advise on curricular matters concerning major and NUpath requirements
  • Build first-semester schedules for incoming undeclared students
  • Provide course scheduling advice based on knowledge of first-year curriculum across the University to support students' timely paths to graduation
  • Identify students at risk of not staying on track for graduation and help students navigate academic and personal issues as they arise
  • Ensure Explore students on all network campuses receive robust support throughout their first year and can fully engage in the major exploration process, regardless of their campus

Advising-Related Projects and Programs:
  • Design and implement events that help students identify the best major for them
  • Responsible for one or more sections of the first-year seminar: FSEM1000, Connections and Decisions in the fall and spring semesters, which includes delivering educational workshops to guide students through Northeastern processes
  • Support the staffing of Orientation and Admissions events, which may occasionally take place outside of typical work hours
  • Support departmental communications and marketing to ensure undeclared students are familiar will all resources to assist them in their path to declaring a major
  • Collaborate with campus partners to deliver resources, communication, and programming to new students from all academic programs who are transitioning to Boston after completing a year on a network campus

Position Type
Academic Administration
Additional Information
Northeastern University considers factors such as candidate work experience, education and skills when extending an offer.
Northeastern has a comprehensive benefits package for benefit eligible employees. This includes medical, vision, dental, paid time off, tuition assistance, wellness & life, retirement- as well as commuting & transportation. Visit https://hr.northeastern.edu/benefits/ for more information.
All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.
Compensation Grade/Pay Type:
107S
Expected Hiring Range:
$53,615.00 - $75,728.75
With the pay range(s) shown above, the starting salary will depend on several factors, which may include your education, experience, location, knowledge and expertise, and skills as well as a pay comparison to similarly-situated employees already in the role. Salary ranges are reviewed regularly and are subject to change.

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