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Student Service Jobs (NOW HIRING)

Kaplan, Inc.

Student Services Coordinator

Boston, MA · On-site

$31K/yr

Deliver outstanding hands-on student service * Liaise with national Customer Service team to follow policies related to course adjustments, including adherence to Quote Request (QRF) and Change Form ...

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How much do student service jobs pay per hour?

As of Jun 7, 2026, the average hourly pay for student service in the United States is $16.90, according to ZipRecruiter salary data. Most workers in this role earn between $13.70 and $20.19 per hour, depending on experience, location, and employer.

What is the difference between Student Service vs Academic Advisor?

AspectStudent ServiceAcademic Advisor
Required CredentialsHigh school diploma or associate degree; some roles may require a bachelor'sBachelor's degree often in education, counseling, or related fields; some roles may require certifications
Work EnvironmentEducational institutions, student support centers, online platformsColleges, universities, academic departments, student counseling offices
Employer & Industry UsageUsed broadly across educational institutions to support students' needsPrimarily in higher education to guide students academically and career-wise
Common Search & Comparison IntentUnderstanding roles that assist students outside of academic planningGuiding students on course selection, degree progress, and career paths

While both roles support students, Student Service staff focus on overall student support and engagement, whereas Academic Advisors specialize in academic planning and course guidance. The roles often overlap but serve distinct functions within educational institutions.

What are the key skills and qualifications needed to thrive as a Student Services Specialist, and why are they important?

To thrive as a Student Services Specialist, you need a background in education, counseling, or administration, often supported by a bachelor's degree and experience in student support environments. Familiarity with student information systems (SIS), database management, and communication platforms is typically required. Strong interpersonal skills, problem-solving abilities, and cultural sensitivity help build trust and effectively address diverse student needs. These competencies ensure students receive the guidance and resources necessary for academic and personal success.

What are some common challenges faced by professionals working in student services, and how can they be addressed?

Professionals in student services often encounter challenges such as managing high caseloads, addressing diverse student needs, and balancing administrative tasks with direct student support. Effective time management, clear communication, and collaboration with colleagues across departments can help address these challenges. Additionally, staying informed about campus resources and participating in ongoing professional development are valuable strategies for providing comprehensive support to students and maintaining personal well-being in a fast-paced environment.

What are Student Service jobs?

Student Service jobs are roles within educational institutions that focus on supporting students' academic and personal development outside of the classroom. These positions include advising, counseling, admissions, financial aid, career guidance, and student activities coordination. Professionals in this field help students navigate university life, access resources, and resolve issues to enhance their overall educational experience.
More about Student Service jobs
What cities are hiring for Student Service jobs? Cities with the most Student Service job openings:
What are the most commonly searched types of Student Service jobs? The most popular types of Student Service jobs are:
What states have the most Student Service jobs? States with the most job openings for Student Service jobs include:
Student Service jobs near you
Infographic showing various Student Service job openings in the United States as of May 2026, with employment types broken down into 28% Full Time, 64% Part Time, and 8% Contract. Highlights an 80% Physical, 1% Hybrid, and 19% Remote job distribution, with an average salary of $35,142 per year, or $16.9 per hour.
Student Services Coordinator

Student Services Coordinator

Indiana University

Gary, IN • On-site

Full-time

Medical, Dental, Life, Retirement, PTO

Posted 19 days ago

Job description

Department Specific Responsibilities
  • Serves as primary administrative support across multiple academic departments, including Modern Languages, English, and Arts & Sciences, ensuring consistent and efficient delivery of shared services
  • Coordinates and standardizes front-facing student service functions across departments, including intake, inquiries, scheduling, and communications.
  • Provides direct operational support to the Student Success Center, assisting with student engagement initiatives, retention efforts, and program coordination
  • Collaborates with faculty, academic advisors, and campus partners to support student success initiatives, including tracking student needs, coordinating referrals, and assisting with follow-up communications.
  • Manages departmental logistics, including scheduling meetings, coordinating events, maintaining shared calendars, and securing space for academic and student-focused activities.
  • Assists in monitoring and maintaining departmental records, student engagement data, and reporting metrics to support continuous improvement in student services delivery.
  • Supports cross-functional initiatives that align with campus student success goals, including participation in outreach efforts, workshops, and student programming.
  • Provides backup support across departments to ensure continuity of operations during peak periods or staff absences.
General Responsibilities
  • Assists with administrative needs related to the daily operations, planning, and implementation of various or multiple student services initiatives. Performs duties such as attending a front desk, answering phones and emails, and delivering messages and mail.
  • Serves as a liaison to campus partners for cross-departmental student services initiatives, providing information, securing space reservations, scheduling planning meetings, and providing necessary documentation.
  • Provides assistance to student participants, stakeholders, faculty, and/or staff; acts as a resource by analyzing information, providing documentation, and preparing reports. Accurately maintains electronic records and databases.
  • Provides directions, support, and information to student organization representatives and other visitors to the department.
  • Assists with daily scheduling, training, and gathering of student feedback. May prepare and disseminate handouts, presentations, or other materials.
  • May assist with ordering or creation of promotional materials for student organizations or departmental needs.
  • May provide guidance to other Student Services Coordinators.
Qualifications
Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education.
EDUCATION
Required
  • High school diploma or equivalent (such as HSED or GED).
Preferred
  • Bachelors degree in Higher Education Administration, Student Affairs, Business Administration, Communications, or a related field.
WORK EXPERIENCE
Required
  • 2 years of experience in an office environment, higher education, or a related field.
Preferred
  • Experience working in a higher education environment, particularly within academic departments or student services functions.
  • Experience supporting multiple departments or functional areas in a shared services or centralized support model.
  • Experience working with student success initiatives, advising support, or retention-focused programs.
  • Familiarity with university systems (e.g., student information systems, CRM tools, or similar platforms) and data tracking/reporting.
  • Experience coordinating events, workshops, or student engagement activities.
LICESNSES AND CERTIFICATES
Preferred
  • Training related to student success, retention strategies, or academic support services.
SKILLS
Required
  • Proficient communication skills.
  • Maintains a high degree of professionalism.
  • Demonstrates time management and priority setting skills.
  • Demonstrates a high commitment to quality.
  • Possesses flexibility to work in a fast-paced, dynamic environment.
  • Highly thorough and dependable.
  • Demonstrates ability to maintain confidential information.
  • Demonstrates customer service skills.
Preferred
  • Strong organizational skills with the ability to manage competing priorities across multiple departments.
  • Ability to operate effectively in a shared services or matrixed environment with diverse stakeholders.
  • Strong interpersonal skills with the ability to build relationships with faculty, staff, and students.
  • Demonstrated ability to support student success initiatives with a student-centered approach.
  • Analytical skills to track, interpret, and report on student engagement or service metrics.
  • Ability to work independently while maintaining collaboration across teams.
  • Proficiency in Microsoft Office and the ability to quickly learn institutional systems.
Working Conditions / Demands
This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.
Work Location
IU Northwest campus
Gary, Indiana
Advertised Salary
$37,440.00 annually
Benefits Overview
For full-time staff employees, Indiana University offers a wide array of benefits including:
  • Comprehensive medical and dental insurance
  • Health savings account with generous IU contributions
  • Healthcare and dependent care flexible spending accounts
  • Basic group life insurance paid by IU
  • Voluntary supplemental life, long-term disability, critical illness, and supplemental accidental death & dismemberment insurance
  • Base retirement plan with generous IU contributions, subject to vesting
  • Voluntary supplemental retirement plan options
  • Tuition subsidy for employees and family members taking IU courses
  • 10 paid holidays plus a paid winter break each year
  • Generous paid time off plans
  • Paid leave for new parents and IU-sponsored volunteer events
  • Employee assistance program (EAP)
Learn more about our benefits by reviewing the IU Benefit Programs Brochure .
Job Classification
Career Level: Intermediate
FLSA: Nonexempt
Job Function: Student Services
Job Family: Student Services Generalist
Click here to learn more about Indiana University's Job Framework.
Posting Disclaimer
This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.
If you wish to include a cover letter, you may include it with your resume when uploading attachments.
Equal Employment Opportunity
Indiana University is an equal opportunity employer and provider of ADA services and prohibits discrimination in hiring. See Indiana University Notice of Non-Discrimination here which includes contact information .
Campus Safety and Security
The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online . You may also request a physical copy by emailing IU Public Safety at iups@iu.edu or by visiting IUPD.
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