Student Aid Jobs in Utah (NOW HIRING)

Salary: $47,001.00 - $55,296.00 Annually
Location : Main Campus - Orem
Job Type: FT Exempt Salaried Staff
Job Number: FY2606255
Division: VP Student Affairs
Department: Financial Aid
Opening Date: 07/17/2026
Closing Date: 7/26/2026 11:59 PM Mountain
Required Documents Needed to Apply: Resume
Applicant Support: 1-855-524-5627
Support@schooljobs.com
Position Announcement
At Utah Valley University, Financial Aid Advisors play a vital role in helping students access higher education by guiding them through the financial aid process and connecting them with resources that support their academic goals. This position offers the opportunity to make a meaningful impact by advising students and families, reviewing complex financial aid situations, processing appeals, and helping ensure compliance with federal, state, and institutional regulations. Through personalized support and problem-solving, advisors help students navigate challenges and remain on track toward degree completion.
This role is ideal for individuals who enjoy serving others, analyzing complex information, and working in a dynamic environment where attention to detail and customer service are equally valued. Team members gain expertise in financial aid administration, federal and state regulations, training and outreach, and student support while collaborating with colleagues across the university. At UVU, you will join a student-centered institution committed to opportunity and success, where your knowledge and contributions help remove barriers and open doors for students and their families.
Summary of Responsibilities

• Advise students and parents in person, by email, service tickets, and over the phone concerning federal, state, and institutional financial aid and scholarships.
• Evaluates students' financial needs based on requirements of federal and state laws and regulations or institutional policy. Determines exemptions for students with unusual or special circumstances. Coordinates and processes all financial aid appeals for status change and academic progress.
• Develops training programs and informs and/or trains campus departments, students, secondary education counselors, parents, and other community agencies regarding opportunities for financing education based on federal, state, and institutional funding requirements.
• Assists in the development of training manuals. Researches and resolves questions about the application process and processing problems. Continued education through state, regional, and federal trainings. Performs regular area internal audits.
• Daily processing of reports and peripheral documentation about federal aid eligibility and awarding.
• Assists co-workers when needed to ensure the successful operation of the department. Performs other duties as assigned.

Qualifications / Licenses / Certifications
Graduation from an accredited college or university with a bachelor's degree plus one year of experience related to the Summary of Duties; OR any combination of education and/or experience totaling five years.
Preferred Qualifications:
Bachelor's degree in Business Management or Behavioral Science.
Knowledge / Skills / Abilities
Knowledge

• Knowledge of federal regulations about financial aid and scholarships, including need analysis, eligibility assessment, verification, packaging strategies, loan awarding, default prevention, Federal Work Study, Return of Title IV, and evaluation of academic progress.
• Knowledge of financial aid institutional policies and procedures.
• Knowledge of computerized financial aid systems, preferably Banner.
• Knowledge of computer applications such as word processing, spreadsheets, database, PowerPoint, internet tools, email systems, and other general computer skills.

Skills

• High technical aptitude and skill in problem solving, technical troubleshooting, decision-making, and prioritizing.
• Effectively uses interpersonal skills and communication skills, including tact, diplomacy, understanding, compassion, and valuing all contributions, while maintaining adherence to policies.
• Effectively uses organizational and planning skills, with acute attention to detail, exacting accuracy, and follow-through.

Abilities

• Ability to work effectively with individuals from various backgrounds.
• Ability to analyze and solve problems effectively and professionally.
• Ability to show initiative and can effectively prioritize tasks to meet deadlines.
• Ability to learn quickly.
• Ability to effectively provide knowledge and expertise to students, parents, and staff.
• Ability to gain and maintain access to federal student aid databases.
• Ability to maintain confidentiality about all student records in compliance with federal and state regulations (i.e. FERPA, GRAMA, etc.).
• Ability to effectively create, compose, and edit written materials.

EEO Statement:
UVU employment decisions are made on the basis of an applicant's qualifications and ability to perform the job without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age (40 and over), disability, veteran status, pregnancy, childbirth, or pregnancy-related conditions, genetic information, or other bases protected by applicable federal, state, or local law.
Utah Valley University's dedication to exceptional care offers quality service and benefits to employees while staying committed to meeting the needs of a diverse workforce.
UVU is pleased to offer a competitive and comprehensive benefits package that supports employees and their family's overall physical and mental health, protects their income in case of unforeseen illness and life events, and assists in building financial security for retirement and the future.
Highlights from Utah Valley University's benefits package include:

• Medical network and plan options with low employee premiums
• Employer HSA contribution for those that elect the university's High-Deductible Health Plan
• Other tax advantage, reimbursement account options (i.e. Flexible Spending Account & Dependent Care)
• Dental and vision plan options
• Incentivized wellness program
• Employer paid basic life, Accidental Death and Dismemberment (AD&D), and Long Term Disability (LTD) coverage
• Employee Assistance Program (EAP)
• 401(a) Defined Contribution Plan with an employer contribution of 14.2% based on employee's compensation (100% vested on first day of full-time employment)
• Undergraduate tuition remission benefit waiving up to 18 credit hours (each semester) for employees and their eligible dependents (spouses & children dependents unmarried and up to age 26)
• Generous leave package which includes sick, vacation (staff only), and personal leave; 13 paid holidays; paid medical maternity and parental leave

For more information about the benefits offered, visit
01
Do you have professional experience advising students, families, or customers on financial aid, scholarships, or other funding programs?

• Yes
• No

02
Have you interpreted and applied federal, state, institutional, or regulatory policies to determine eligibility or resolve individual cases?

• Yes
• No

03
Have you reviewed documentation and exercised judgment to evaluate appeals, exceptions, or special circumstances?

• Yes
• No

04
Do you have experience researching and resolving complex application, eligibility, or processing issues?

• Yes
• No

05
Have you used case management systems, ticketing systems, databases, or similar tools to document and manage customer interactions?

• Yes
• No

06
Have you developed or delivered training, presentations, workshops, or informational sessions for students, staff, or community members?

• Yes
• No

07
Do you have experience reviewing reports, auditing records, or ensuring compliance with established policies and procedures?

• Yes
• No

08
Are you comfortable communicating complex information to individuals in person, by phone, email, and other customer-service channels?

• Yes
• No

09
What is your highest level of education?

• High School or equivalent
• Associates
• Bachelors
• Masters
• Ph.D.
• Ph.D. (abd)
• Juris Doctorate

10
How many years of experience do you have in this type of position?

• <1
• 1
• 2
• 3
• 4
• 5
• 6
• 7
• 8+

Required Question