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Strategic Client Manager Jobs in Ohio (NOW HIRING)

Gallagher

Client Manager

Dublin, OH · On-site

Whether it's shaping benefit strategies, designing wellbeing programs, or advising on workforce ... As a Client Manager, you'll be at the heart of our mission to provide exceptional service and ...

FlexTG

Manager Client Account Management

Cincinnati, OH · Hybrid

$85K - $95K/yr

Drive Strategy. Build High-Performing Teams. Manager, Client Account Management Location: United States (Remote/Hybrid) Work Arrangement: Employees residing within 40 miles of a FlexTG office are ...

FlexTG

Manager Client Account Management

Cincinnati, OH · Hybrid

$85K - $95K/yr

Drive Strategy. Build High-Performing Teams. Manager, Client Account Management Location: United States (Remote/Hybrid) Work Arrangement: Employees residing within 40 miles of a FlexTG office are ...

Gallagher

Sr. Client Manager

Cleveland, OH · Hybrid

Whether it's shaping benefit strategies, designing wellbeing programs, or advising on workforce ... Manage a portfolio of client accounts, ensuring their needs are met with care and precision.

Gallagher

SBU Client Manager

Upper Arlington, OH

Whether it's shaping benefit strategies, designing wellbeing programs, or advising on workforce ... Overview In this role, you'll manage a book of client accounts and build trusted relationships with ...

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Strategic Client Manager information

How does a Strategic Client Manager typically collaborate with internal teams to deliver value to clients?

A Strategic Client Manager works closely with cross-functional teams such as sales, product development, marketing, and customer support to ensure client needs are met and expectations exceeded. They act as the main point of contact for key clients, coordinating internal resources to solve challenges and deliver tailored solutions. Regular communication and strategic planning sessions with these teams are essential to anticipate client needs, address issues proactively, and drive long-term client satisfaction and growth.

What are Strategic Client Managers?

Strategic Client Managers are professionals responsible for building and maintaining long-term relationships with key clients, ensuring their needs are met and identifying opportunities for growth. They act as the main point of contact between the client and the company, coordinating with internal teams to deliver tailored solutions. Their goal is to maximize client satisfaction, retention, and revenue by understanding the client's business objectives and aligning services or products accordingly.

What are the key skills and qualifications needed to thrive as a Strategic Client Manager, and why are they important?

To thrive as a Strategic Client Manager, you need expertise in relationship management, business development, and account strategy, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms such as Salesforce, data analytics tools, and contract management systems is typically required. Exceptional communication, negotiation, and problem-solving abilities help you stand out in building trust and delivering value to clients. These skills ensure long-term client satisfaction, drive revenue growth, and foster strong, mutually beneficial partnerships.
What cities in Ohio are hiring for Strategic Client Manager jobs? Cities in Ohio with the most Strategic Client Manager job openings:
Strategic Client Manager jobs near you
Client Manager

Client Manager

Gallagher

Dublin, OH • On-site

Full-time

Posted 9 days ago

Arthur J. Gallagher & Co. rating

7.8

Company rating: 7.8 out of 10

Based on 91 frontline employees who took The Breakroom Quiz

170th of 281 rated insurance

Job description

Introduction
At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We’re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you’re looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher.
 

Overview

At Gallagher, we believe in building lasting relationships and delivering tailored solutions to meet our clients' needs. As a Client Manager, you'll be at the heart of our mission to provide exceptional service and innovative insurance solutions. You'll work closely with clients, ensuring their satisfaction and helping them navigate their risk management strategies.A


How you'll make an impact

In this role, you'll be the trusted advisor for a group of clients, managing their accounts and ensuring their needs are met. You'll collaborate with our production team to lead renewal processes, delivering timely and high-quality solutions. By cultivating strong relationships with clients and their representatives, you'll secure existing business and identify opportunities to expand services. Your work will directly contribute to client retention, satisfaction, and Gallagher's reputation for excellence.

Here’s what you’ll bring to the role:

  • A bachelor's degree with 3+ years of client service or claims management experience, or a high school diploma/GED with 8+ years of relevant experience.
  • A producer's license and proficiency in Microsoft Office.
  • The ability to travel up to 25% of the time.
  • A knack for explaining complex issues simply, whether over the phone or in presentations.
  • Comfort with balancing multiple priorities and working independently.

About You
Required:
    • Bachelor's degree wit 3+ years client service and/or claims management experience -OR- High School degree/GED with 8+ years client service and/or claims management experience
    • Producer's License
    • Ability to travel up to 25% of the time
    • Proficiency in Microsoft Office
    • Appropriate licensing as required
 

Preferred:

    • Previous insurance knowledge and experience managing client relationships
    • Solid financial acumen
 

Behaviors:

    • Proficient in using technology as a tool to maximize productivity and quality
    • Strong written and verbal communication skills
    • Comfortably engages others in consultative discussion
    • Effectively manages/balances multiple and sometimes competing priorities
    • Works in a self-directed manner

Compensation and benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

  • Competitive compensation
  • Comprehensive benefits programs designed to support your well-being 
  • Career development opportunities and ongoing learning 
  • A collaborative, people-first culture with accessible leadership 
  • The opportunity to do meaningful work with global reach and local impact 

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)

Qualifications:
Required:
    • Bachelor's degree wit 3+ years client service and/or claims management experience -OR- High School degree/GED with 8+ years client service and/or claims management experience
    • Producer's License
    • Ability to travel up to 25% of the time
    • Proficiency in Microsoft Office
    • Appropriate licensing as required
 

Preferred:

    • Previous insurance knowledge and experience managing client relationships
    • Solid financial acumen
 

Behaviors:

    • Proficient in using technology as a tool to maximize productivity and quality
    • Strong written and verbal communication skills
    • Comfortably engages others in consultative discussion
    • Effectively manages/balances multiple and sometimes competing priorities
    • Works in a self-directed manner
Education:UNAVAILABLEEmployment Type: FULL_TIME

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