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Store Support Agent Jobs (NOW HIRING)

Victra

Order Support Agent

Raleigh, NC · On-site

$16.50 - $22/hr

... our network stores continue to grow. You will act as a member of our Order Support Desk team ... We are also looking for the Order Support Agent to: * Sell competitively over the phone to achieve ...

Malibu, Atlanta

Client Support Agent

Atlanta, GA

$18 - $24/hr

Building productive PR relationships, providing additional support and product training to store colleagues during quieter periods * Maximizing brand awareness with PR activities Qualifications You ...

Malibu, Atlanta

Client Support Agent

Atlanta, GA · On-site

$18 - $24/hr

Building productive PR relationships, providing additional support and product training to store colleagues during quieter periods * Maximizing brand awareness with PR activities Qualifications You ...

Qualcom Talent Management

Help Desk Support Agent

Trenton, NJ · On-site

$17 - $21.75/hr

Identify and handle store phone inquiries completely and accurately * Resolve customer complaints and problems to the satisfaction of the user * First level support for: * POS software and hardware ...

Navier AI

Backend Engineer

San Francisco, CA · On-site

Integrate external tools such as CAD software, simulation backends (e.g., OpenFOAM), and data stores into our pipeline * Support agent development workflows, including tooling for versioning ...

Navier AI

Backend Engineer

San Francisco, CA

Integrate external tools such as CAD software, simulation backends (e.g., OpenFOAM), and data stores into our pipeline * Support agent development workflows, including tooling for versioning ...

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Store Support Agent information

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How much do store support agent jobs pay per hour?

As of Jul 24, 2026, the average hourly pay for store support agent in the United States is $21.65, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $24.04 per hour, depending on experience, location, and employer.

Is remote CSR a stressful job?

A remote Customer Service Representative (CSR) role can be stressful due to high call volumes, customer complaints, and the need for strong communication skills. However, working remotely may reduce certain workplace pressures and allow for flexible scheduling, which can help manage stress levels. Overall, stress depends on individual resilience, workload, and support systems.

What is the difference between Store Support Agent vs Customer Service Associate?

AspectStore Support AgentCustomer Service Associate
Required CredentialsHigh school diploma or equivalent; basic computer skillsHigh school diploma or equivalent; communication skills
Work EnvironmentRetail stores, customer-facing rolesRetail or call center environments, customer interaction
Employer & Industry UsageRetail chains, department storesRetail, hospitality, service industries
Common Search & ComparisonFrequently compared for retail support rolesOften compared for customer service roles in retail

Store Support Agents and Customer Service Associates both work in retail environments, assisting customers and ensuring smooth store operations. While their roles overlap in customer interaction, Store Support Agents often focus more on in-store support, inventory, and technical assistance, whereas Customer Service Associates may handle a broader range of customer inquiries, including phone and online support. Both roles require strong communication skills and a high school diploma, making them closely related in the retail industry.

What jobs pay 4000 a week without a degree?

For a Store Support Agent, earning $4,000 a week typically requires extensive experience, high sales performance, or supervisory responsibilities, which are uncommon without a degree. Most entry-level support roles pay less, but positions in management, sales, or specialized technical support can reach higher earnings with proven skills and performance. Achieving such income often involves commission, bonuses, or overtime work.

How can I make 2000 a week working from home?

A Store Support Agent can increase earnings by working extra shifts, taking on overtime, or pursuing higher-paying roles within customer support that offer bonuses or commissions. Developing skills in sales, technical support, or using remote communication tools can also help boost income, but earning $2000 weekly typically requires additional responsibilities or multiple part-time positions. Consistent performance and experience are key to advancing to higher-paying support roles or freelance opportunities.

What are the key skills and qualifications needed to thrive as a Store Support Agent, and why are they important?

To thrive as a Store Support Agent, you need strong customer service skills, basic knowledge of retail operations, and often a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, inventory management software, and communication tools is typically required. Excellent problem-solving, teamwork, and communication abilities help you address customer concerns and support store staff effectively. These skills are crucial for ensuring smooth store operations, high customer satisfaction, and efficient teamwork.

How to become a support agent?

To become a support agent, candidates typically need a high school diploma or equivalent, strong communication skills, and customer service experience. Some roles may require familiarity with specific tools or software, and relevant certifications can enhance job prospects. Training is often provided by employers to develop product knowledge and support procedures.

How does a Store Support Agent typically interact with other departments within a retail organization?

Store Support Agents frequently collaborate with various departments, such as inventory management, customer service, and sales teams, to ensure smooth daily operations. Their responsibilities often include resolving customer inquiries, coordinating with stockroom staff for product availability, and escalating technical or process issues to the appropriate teams. This cross-functional work environment allows Store Support Agents to develop a broad understanding of store operations and build valuable communication skills, which can support career advancement within the organization.

What are Store Support Agents?

Store Support Agents are employees who assist in the smooth operation of a retail store by providing support to both customers and staff. Their duties typically include helping customers with inquiries, restocking shelves, managing inventory, and ensuring the store is clean and organized. They may also assist with cashier duties, handle returns or exchanges, and support other store departments as needed. Store Support Agents play a key role in maintaining a positive shopping experience and efficient store operations.
More about Store Support Agent jobs
What job categories do people searching Store Support Agent jobs look for? The top searched job categories for Store Support Agent jobs are:
Store Support Agent jobs near you
Infographic showing various Store Support Agent job openings in the United States as of July 2026, with employment types broken down into 95% Full Time, 3% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $45,024 per year, or $21.6 per hour.
Store Support Center Agent

Store Support Center Agent

Mapco Express

Lawrenceville, GA • On-site

$20 - $22/hr

Full-time

Posted 17 days ago

Job description

Company: Majors Management
Position Title: Store Support Center Agent
Reports to: Help Desk Manager
Job Type: Full Time
Status: Non-Exempt
Pay Range: $20-$22/hr depending on experience
Location: Onsite, Lawrenceville, GA
Schedule: Shift-based coverage; may include evenings, weekends, and holidays to support 24/7 store operations
Start Date: Early August
The Store Support Agent is the primary front-line point of contact for the Store Support Center, delivering "One Number, One Team, One Experience" service to Majors Management and MAPCO store locations. This role handles Tier 1 and select Tier 2 inquiries across three domains: Store Technology (IT), Facility & Maintenance (troubleshooting and dispatch), and Customer/Guest Experience (CCT). The Agent is responsible for accurately diagnosing the caller's issue, resolving it directly whenever possible, and following documented escalation, dispatch, or handoff procedures when it falls outside Tier 1 scope. This is a cross-trained, multi-domain role supporting the organization's move from five separate, disconnected support lines to a single unified support experience.
PRIMARY RESPONSIBILITIES
General/Cross Functional
  • Answer inbound contacts (phone and eventually chat/email via Zendesk/NiCE) as the single point of entry for all store support needs
  • Use structured intake and triage questions to correctly identify whether a contact is a Store Technology, Facility & Maintenance, or CCT/Guest Experience issue
  • Create, document, and update every contact as a ticket in Zendesk with accurate categorization, notes, and resolution steps - no verbal-only resolutions
  • Apply Knowledge Base (KB) articles as the first line of resolution; use AI-assisted tools (Cognigy IVA, NICE Mpower Copilot) to confirm - not originate - categorization and resolution steps
  • Follow published severity definitions and SLA targets for response and resolution; escalate promptly when a case exceeds Tier 1 scope or SLA risk
  • Flag recurring or unusual issues to the Team Lead for Root Cause Analysis (RCA) and KB improvement
  • Meet or exceed individual performance targets for Average Handle Time (AHT), First Contact Resolution (FCR), adherence/shrinkage, and quality scores
  • Escalate unresolved issues to Tier 2 support with complete notes, following the documented escalation matrix
  • Other duties as assigned

Store Technology (IT) Support
  • Provide Tier 1 troubleshooting for in-store point-of-sale (POS) systems, handheld scanning devices, related peripherals, and password resets
  • Assist with basic network connectivity issues (e.g., register/lane connectivity, printer connectivity, terminal reboots) using documented triage steps
  • Support label printer setup, error resolution, and basic maintenance guidance
  • Walk store personnel through step-by-step resolution scripts for common POS, register, and device errors

Facility & Maintenance Support (Troubleshooting & Dispatch)
  • Field facility and equipment calls, including fuel dispensing equipment, tank monitoring systems, HVAC, refrigeration, electrical, and plumbing issues
  • Apply Tier 1 troubleshooting steps before dispatch (e.g., basic reset procedures, alarm code lookups, safety checks) to resolve issues without a truck roll where possible
  • Determine appropriate priority/severity level and dispatch a technician or vendor when an issue cannot be resolved remotely, following the FM Dashboard workflow
  • Accurately log work orders, including trade, issue type, and priority, ensuring data quality (e.g., never logging a bare "General" category without the associated trade)
  • Coordinate with overnight/after-hours vendor coverage (e.g., Guardian Fueling Technologies) for calls outside internal team hours, per current coverage model
  • Provide store personnel with safety guidance for urgent facility conditions (e.g., fuel spill, gas smell, power outage) and follow emergency escalation protocol

Customer/Guest Experience (CCT)
  • Support store-facing customer and guest experience concerns, including loyalty program issues, promotions, and account/portal access questions
  • Assist with mystery shop, guest complaint, and satisfaction-related inquiries per documented procedures
  • Communicate clearly on order, licensing, banking, and site-change matters that intersect with the guest experience function

QUALIFICATIONS
  • Basic familiarity with point-of-sale systems, retail technology, or facility/maintenance concepts preferred; full training provided on all company-specific systems and platforms
  • Comfortable navigating multiple systems simultaneously (phone platform, ticketing, KB, dispatch tools) while on a live call
  • Commitment to delivering courteous, efficient service to store personnel and guests on every contact
  • Ability to correctly assess severity/urgency and decide when to resolve, dispatch, or escalate
  • Clear verbal communication with callers and precise, complete written documentation in Zendesk/FM Dashboard
  • Willingness to cross-train across all three support domains as the Store Support Center matures through each rollout phase
  • Ownership of ticket outcomes and follow-through until resolution or proper handoff
  • Willingness to learn ticketing platform (NICE CXone), an AI-assisted support tool (Cognigy IVA) and agent-assist tool (NICE Mpower Copilot), a ticketing and Knowledge Base system (Zendesk), Salesforce, and a maintenance dispatch and work order tracking tool (FM Dashboard)

EDUCATION and/or EXPERIENCE
  • High school diploma or equivalent required; associate degree or relevant technical certification a plus
  • 1+ years of experience in a customer service, help desk, or call center environment (preferred)

REPORTING AND PERFORMANCE METRICS
  • First Contact Resolution (FCR) rate
  • Ticket documentation accuracy and completeness
  • Adherence to schedule and shrinkage targets
  • Quality assurance (QA) call/ticket review scores
  • Escalation appropriateness (right issue, right tier, right time)
  • Store/guest satisfaction (CSAT) feedback

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit, walk, talk, hear, use hands to type data, operate business equipment and dial the telephone.

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