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Store Support Agent Jobs (NOW HIRING)

Victra

Order Support Agent

Raleigh, NC · On-site

$16.50 - $22/hr

... our network stores continue to grow. You will act as a member of our Order Support Desk team ... We are also looking for the Order Support Agent to: * Sell competitively over the phone to achieve ...

Victra Inc

Order Support Agent

Raleigh, NC

$18.25 - $24.25/hr

... our network stores continue to grow. You will act as a member of our Order Support Desk team ... We are also looking for the Order Support Agent to: * Sell competitively over the phone to achieve ...

Malibu, Atlanta

Client Support Agent

Atlanta, GA · On-site

$18 - $24/hr

Building productive PR relationships, providing additional support and product training to store colleagues during quieter periods * Maximizing brand awareness with PR activities Qualifications You ...

Malibu, Atlanta

Client Support Agent

Atlanta, GA · On-site

$18 - $24/hr

Building productive PR relationships, providing additional support and product training to store colleagues during quieter periods * Maximizing brand awareness with PR activities Qualifications You ...

PhotoRoom

Customer Support Agent (Freelance/Part time)

$18 - $20/hr

Role Summary We're looking for a Customer Success Agent to help us go to the next level. You'll ... Answer App Store and Trustpilot reviews to maintain community engagement About You * 1-3 years of ...

Qualcom Talent Management

Help Desk Support Agent

Trenton, NJ · On-site

$17 - $21.75/hr

Identify and handle store phone inquiries completely and accurately * Resolve customer complaints and problems to the satisfaction of the user * First level support for: * POS software and hardware ...

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Store Support Agent information

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How much do store support agent jobs pay per hour?

As of Jun 16, 2026, the average hourly pay for store support agent in the United States is $21.65, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $24.04 per hour, depending on experience, location, and employer.

What job makes $10,000 a month without a degree?

A Store Support Agent typically does not earn $10,000 a month without specialized skills or experience. High earnings in retail support roles are uncommon; such income levels are usually associated with high-level management, sales positions, or roles in specialized fields that may require certifications or extensive experience.

What is the difference between Store Support Agent vs Customer Service Associate?

AspectStore Support AgentCustomer Service Associate
Required CredentialsHigh school diploma or equivalent; basic computer skillsHigh school diploma or equivalent; communication skills
Work EnvironmentRetail stores, customer-facing rolesRetail or call center environments, customer interaction
Employer & Industry UsageRetail chains, department storesRetail, hospitality, service industries
Common Search & ComparisonFrequently compared for retail support rolesOften compared for customer service roles in retail

Store Support Agents and Customer Service Associates both work in retail environments, assisting customers and ensuring smooth store operations. While their roles overlap in customer interaction, Store Support Agents often focus more on in-store support, inventory, and technical assistance, whereas Customer Service Associates may handle a broader range of customer inquiries, including phone and online support. Both roles require strong communication skills and a high school diploma, making them closely related in the retail industry.

Why is Gen Z struggling to get jobs?

Store Support Agents and other entry-level roles often face challenges for Gen Z due to high competition, limited work experience, and evolving employer expectations for skills like communication and adaptability. Additionally, factors such as changing labor market conditions and the need for flexible schedules can impact their job prospects.

How can I make 2000 a week working from home?

A Store Support Agent can increase earnings by working additional shifts, taking on overtime, or seeking higher-paying roles within customer support. Developing skills in communication, problem-solving, and using support tools can also lead to opportunities for higher pay or bonuses, especially in remote or flexible schedules.

What are the key skills and qualifications needed to thrive as a Store Support Agent, and why are they important?

To thrive as a Store Support Agent, you need strong customer service skills, basic knowledge of retail operations, and often a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, inventory management software, and communication tools is typically required. Excellent problem-solving, teamwork, and communication abilities help you address customer concerns and support store staff effectively. These skills are crucial for ensuring smooth store operations, high customer satisfaction, and efficient teamwork.

Is CSR a good entry level position?

A Customer Service Representative (CSR) role is often considered a good entry-level position because it requires basic communication skills and provides experience in customer interactions, problem-solving, and using company software. It can serve as a stepping stone to other roles in sales, management, or specialized support with relevant experience and skills. However, the suitability depends on individual career goals and the specific company's job requirements.

How does a Store Support Agent typically interact with other departments within a retail organization?

Store Support Agents frequently collaborate with various departments, such as inventory management, customer service, and sales teams, to ensure smooth daily operations. Their responsibilities often include resolving customer inquiries, coordinating with stockroom staff for product availability, and escalating technical or process issues to the appropriate teams. This cross-functional work environment allows Store Support Agents to develop a broad understanding of store operations and build valuable communication skills, which can support career advancement within the organization.

What are Store Support Agents?

Store Support Agents are employees who assist in the smooth operation of a retail store by providing support to both customers and staff. Their duties typically include helping customers with inquiries, restocking shelves, managing inventory, and ensuring the store is clean and organized. They may also assist with cashier duties, handle returns or exchanges, and support other store departments as needed. Store Support Agents play a key role in maintaining a positive shopping experience and efficient store operations.
More about Store Support Agent jobs
What job categories do people searching Store Support Agent jobs look for? The top searched job categories for Store Support Agent jobs are:
Store Support Agent jobs near you
Order Support Agent

Order Support Agent

Victra - Verizon Wireless Premium Retailer

Raleigh, NC

$16.50 - $22/hr

Other

Posted 17 days ago

Be an early applicant

Victra rating

5.1

Company rating: 5.1 out of 10

Based on 66 frontline employees who took The Breakroom Quiz

24th of 30 rated technology retailers

Job description

Do you have persistence, great communication and customer service skills? Is helping others an innate part of your personality, and do you get excited at the opportunity to sell and serve customers? We need individuals that display a friendly demeanor and are excited to achieve positive results! Victra is Verizon's trusted business partner and largest premium retailer in the United States. Our teams are professional, dependable essential workers and are a driving force to help our network stores continue to grow. You will act as a member of our Order Support Desk team assisting assigned accounts across the nation by taking calls to offer products and services and answer customer questions.

YOUR FOCUS (Job Duties and Responsibilities):

Do you enjoy talking to others? Unafraid to approach guests to talk about the latest technology or services available to them? You will drive to ask questions openly when you need clarification and work with a team to handle inbound sales calls daily. Your upbeat attitude, motivation, drive and strong work ethic will be a necessity to succeed in this role. We are also looking for the Order Support Agent to: 

  • Sell competitively over the phone to achieve maximum sales and commission targets
  • Increase sales and business for assigned accounts
  • Stay up to date with Verizon's latest promotions
  • Learn how to schedule appointments for assigned accounts
  • Display proficiency with Excel and basic computer skills
  • Continually multi-task with multiple windows/programs
  • Occasionally speak with assigned account representatives on customer behalf
  • Communicate effectively
  • Maintain a working relationship with all internal partners
  • At all times maintain a secured work area and protect consumer information in a paperless and outside device-free environment
  • Follow all company safety & wellness protocols including pre-shift temperature check requirements
  • Other job-related duties as assigned by your manager

YOUR BACKGROUND (REQUIREMENTS):

Along with being a superior communicator over the phone, and having the innate ability to effectively reach a mass audience with effective sales tactics, we are looking for the Order Support Agent to bring the following: 

  • High School diploma required; Associates degree preferred
  • 1-2 years of experience in a call center, customer service or retail setting or equivalent understanding of customer service and sales
  • Previous sales experience or working in a commission sales role is highly desired
  • Speak fluent English clearly and concisely

PHYSICAL REQUIREMENTS

  • Ability to remain at your workstation for extended periods of time
  • Work in an open call center environment
  • Ability to wear a face covering throughout a full work shift which covers your nose and mouth, or another sufficient alternative

TRAVEL REQUIREMENTS

  • None


EQUAL OPPORTUNITY EMPLOYER

We're proud to be an equal opportunity employer - and celebrate our employees' differences, regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or Veteran status. Different makes us better.

What Victra employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About VICTRA

Sourced by ZipRecruiter

Victra, headquartered in Raleigh, NC, US, is the largest Verizon Authorized Retailer in the United States. The company operates within the telecommunications industry, offering customers an array of Verizon-branded products and services such as smartphones, tablets, and wireless connectivity plans. The company was established with a mission to become the top dealer of professional wireless solutions. Victra strives to offer the latest in device and connectivity options while providing an exceptional in-store customer experience.

Industry

Electronics and appliance stores

Company size

5,001 - 10,000 Employees

Headquarters location

Raleigh, NC, US

Year founded

1996

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