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This isn't a traditional Product Design role. At arrivia, you'll work on a highly empowered team reimagining world-class consumer travel experiences. We create impactful, first-class interfaces as measured by our audiences and ourselves. We're also pragmatic and know there's a time to break the pattern and a time to be invisible. You embrace every aspect of design, from understanding customers and their journeys, through crafting high-quality interfaces, to working closely with engineers and product partners. This role is perfect if you care deeply about how products look, feel, and behave in the hands of real people, and if you happen to design and build you’ll find plenty of room to use those skills. You don't need to be the world's best at every dimension, but you're genuinely curious across all of them, and you're always closing the gaps.

About This Role

• Design for consumer journeys: Move fluently across search, discovery, comparison, and decision-making flows for web-based travel products, from early concepts to production-ready designs.
• High-craft: Obsess over typography, color, spacing, iconography, and interaction details so experiences feel cohesive, trustworthy, and consumer-grade, while still knowing when “good enough to ship” is the right call.
• Data-informed judgment caller: Understand user behavior through analytics and customer feedback, make design decisions backed by evidence, and know when to trust both data and experience.
• Ship in tight loops: Design, prototype, and partner with engineers to test and iterate quickly—not through heavy handoffs, but through close, ongoing collaboration. Frontend skills are a plus, but not required.
• AI is your creative force multiplier: Regularly use tools like Claude, ChatGPT, Gemini, and Figma’s AI features, as well as tools such as Stitch or MagicPatterns, to explore variations, edge cases, content, and flows.
• Design systems thinking: Leverage and evolve our existing design system; think in systems across white-labeled product variants so your work scales intelligently across multiple brands and markets.
• Pod autonomy, team sync: Own your design work within a product pod of PMs and engineers, and stay in sync with the broader design team to maintain consistency, evolve patterns, and share what you learn.
• Close to the customer: Stay connected to travelers’ needs through research sessions, customer feedback, and behavioral data, comfortable partnering with researchers and PMs as well as leading light-weight discovery yourself.
• Builder’s mindset: Comfortable with ambiguity, shipping rapidly, learning from what happens in production, and evolving your approach based on what actually works, not what looked good in a static mock.
• AI fluency as core craft: Treat AI as part of your everyday workflow, continually experimenting with new tools and techniques to raise both the speed and quality of your design work.

Requirements

• Experience: 4-8 years of product design experience for consumer-facing web applications.
• Visual & interaction craft: Deep proficiency with Figma or similar tool for interaction and visual design, including strong typography, color, hierarchy, iconography, and layout across responsive breakpoints.
• AI tooling: Regular, hands-on use of AI tools (e.g., Claude, ChatGPT, Gemini, Figma’s AI features, Stitch, MagicPatterns or similar) to accelerate exploration, brainstorm, and handle edge cases in your design workflow.
• Customer & analytics awareness: Comfortable working with user research and behavioral analytics, partnering with researchers and PMs, interpreting insights, and using them to refine flows and interfaces.
• Frontend collaboration: Able to collaborate closely with engineers and speak in terms that translate well to implementation; frontend skills (HTML, CSS, JavaScript) are a plus, but not required.
• Education: Bachelor’s degree in Design, Human-Computer Interaction, or equivalent professional experience.

About arrivia

arrivia is the intelligent operating system for travel-powered loyalty. We provide end-to-end loyalty solutions for leading financial services, telecom, and hospitality brands worldwide. We are a global organization, and as we invest in Agentic AI and next-gen booking technology, we are looking for builders to help us redefine how the world travels.