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State Insurance Jobs in Rochester, NY (NOW HIRING)

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State Insurance information

See Rochester, NY salary details

$7

$18

$29

How much do state insurance jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for state insurance in Rochester, NY is $18.39, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $20.14 per hour, depending on experience, location, and employer.

What is the difference between State Insurance vs Insurance Agent?

AspectState InsuranceInsurance Agent
CredentialsVaries by state; may require licensing and specific certificationsLicensing required; varies by state and insurance type
Work EnvironmentTypically government or state agency officesIndependent or agency-based, client-facing
Employer & Industry UsageState agencies providing insurance programsPrivate agencies or independent practices
Common Search & ComparisonUnderstanding government insurance optionsFinding insurance coverage and policies

State Insurance generally refers to government-run insurance programs or agencies, while Insurance Agents are professionals who sell and manage various insurance policies. The two roles often overlap in licensing and industry terminology but differ in their work environment and employer type.

What are some common challenges faced by professionals working in state insurance roles, and how can they be addressed?

Professionals in State Insurance roles often encounter challenges such as managing complex regulatory requirements, adapting to policy changes, and handling high volumes of claims or inquiries during peak periods. Staying updated on relevant state laws and ongoing professional development can help address these challenges. Collaboration with legal teams and regular training enable staff to maintain compliance and provide accurate information to policyholders. Additionally, effective time management and the use of modern claims processing systems can streamline workflows and improve service quality.

What is a state insurance agent?

State Insurance agents are professionals who help individuals, families, and businesses find and purchase insurance policies provided by state-backed or state-regulated insurance companies. They assess clients' needs, explain available coverage options, and assist with paperwork and claims. Their goal is to ensure clients have the appropriate insurance protection, such as auto, home, or business insurance, while complying with state regulations.

What are the key skills and qualifications needed to thrive as a state insurance agent?

To excel as a State Insurance Agent, you generally need strong knowledge of insurance products, state-specific regulations, and a relevant license to sell insurance in your jurisdiction. Familiarity with insurance management software, customer relationship management (CRM) systems, and digital quoting tools is often required. Exceptional interpersonal skills, active listening, and persuasive communication help build trust and effectively serve clients. These capabilities ensure agents can provide accurate advice, maintain compliance, and drive customer satisfaction in a highly regulated industry.
What are popular job titles related to State Insurance jobs in Rochester, NY? For State Insurance jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching State Insurance jobs in Rochester, NY look for? The top searched job categories for State Insurance jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for State Insurance jobs? Cities near Rochester, NY with the most State Insurance job openings:
State Insurance jobs near you
Infographic showing various State Insurance job openings in Rochester, NY as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $38,241 per year, or $18.4 per hour.

Sr Service Partner - Insurance Services, H&B

Paychex

Rochester, NY • On-site, Remote

$27.24/hr

Full-time

Medical, Retirement, PTO

Re-posted 11 days ago

Paychex rating

7.3

Company rating: 7.3 out of 10

Based on 176 frontline employees who took The Breakroom Quiz

231st of 485 rated business services

Job description

Imagine Your Future with Us! Since 1971, Paychex has been at the forefront of simplifying HR, payroll, and benefits for American businesses. Our digital HR technology and advisory solutions cater to the changing needs of employers and their employees. With our award-winning training and endless opportunities for growth and development, you can build a lifelong career with us. We pride ourselves on fostering an inclusive and innovative culture. Our leaders are here to support your career journey; they and our dedicated employees embody the values that drive us to support each other, our clients, and our communities. Join us to pursue your passion and unleash your potential.
Overview

Works independently to provide customer service for multiple Paychex products. Ensures good customer relations are maintained and customer claims and complaints are resolved fairly, effectively and in accordance with Paychex policies and procedures. Proactively educates and informs clients, and initiates improvements based on client feedback. Has specialized depth and breadth of expertise in multiple Paychex products. Interprets internal or external issues and recommends solutions/best practices. Solves complex problems; takes a broad perspective to identify solutions. May lead functional teams or projects.


Responsibilities
  • Cultivates strong relationships with key clients and internal and external partners to deliver advanced quality service
  • Consults with clients and other partners to identify opportunities to enhance the Paychex service experience
  • Maintains an advanced working knowledge of multiple Paychex products, as well as industry practices and procedures
  • Identifies and implements opportunities for process improvements on a large scale
  • Demonstrates advanced skill level with systema and software packages, including HRIS, Salesforce, Flex, Core Advanced, and ORS
  • May represent the team on projects and initiatives
  • Serves as a mentor for less experienced teammates
  • Documents all interactions and uses the information to improve service

Qualifications
  • Bachelor's Degree - Preferred
  • 2 years of health & benefits experience preferred 
  • Relevant Insurance License This role requires you to be eligible for applicable insurance licensing in all 50 states, which may involve an enhanced background check. If you are not currently licensed, you will be required to obtain the necessary insurance license(s) within 90 calendar days of your official start date. Failure to obtain the required license(s) within 90 days of your start date and to maintain eligibility throughout the duration of your employment may result in corrective action, up to and including termination of employment. Paychex Insurance Agency, Inc. (PIA) will cover the cost of up to two (2) attempts to pass a state insurance licensing exam including exam materials and testing fee. The cost of any additional attempts will be at the expense of the individual employee. If an individual is hired by PIA with an active and current license(s), that employee will be responsible for the timely updating and/or verifying of any changes that may have occurred with their state license(s) prior to their start date at PIA. This includes any state of residence changes, e-mail changes, mailing address changes or name changes. - Required

Compensation
In the spirit of pay transparency, we are excited to share that the starting base pay range for this position is $27.24 hourly. Please keep in mind that this range is the base pay only and does not consider other components that make up the total rewards package for the position. If you are hired at Paychex, your overall compensation will be determined based on factors such as geographic location, skills, education, and/or experience which may result in total compensation outside of this range.
Live the Paychex Values
  • Act with uncompromising integrity.
  • Provide outstanding service and build trusted relationships.
  • Drive innovation in our products and services and continually improve our processes.
  • Work in partnership and support each other.
  • Be personally accountable and deliver on commitments.
  • Treat each other with respect and dignity.

    • What's in it for you?
    • We value your well-being: We provide over 21 comprehensive rewards, including medical coverage, virtual wellness classes, tuition reimbursement, 401(k) + employer match, adoption assistance, financial assistance, and much more.
    • We value your time: From paid time off to company holidays, culture days, and comprehensive work-life balance programs, we will ensure you have the flexibility you need to be your best.
    • We value your development: Our award-winning training and development programs empower our employees with ongoing learning opportunities to give you the building blocks to grow your career.
    • We value your perspective: Our company culture reflects the diversity of our employees. We want you to be you and your voice to be heard.
    • We value our communities: We offer paid time off for volunteerism and promote many company-wide and local initiatives that benefit organizations you care about.
      Note: The benefits described apply to full-time employees. Benefits for part-time, contract, and intern roles may vary.

    Not sure if you meet every requirement?
    At Paychex, we know that great talent comes in many forms. If you're passionate about the role but don't check every box, we still encourage you to apply. You might be the right fit - either for this position or another opportunity with us.

    Paychex is an equal opportunity employer that fosters a workplace culture of Diversity, Equity, & Inclusion. Our valued employees and commitment to DEI are the essence of our internal and external success.Qualifications:
    • Bachelor's Degree - Preferred
    • 2 years of health & benefits experience preferred 
    • Relevant Insurance License This role requires you to be eligible for applicable insurance licensing in all 50 states, which may involve an enhanced background check. If you are not currently licensed, you will be required to obtain the necessary insurance license(s) within 90 calendar days of your official start date. Failure to obtain the required license(s) within 90 days of your start date and to maintain eligibility throughout the duration of your employment may result in corrective action, up to and including termination of employment. Paychex Insurance Agency, Inc. (PIA) will cover the cost of up to two (2) attempts to pass a state insurance licensing exam including exam materials and testing fee. The cost of any additional attempts will be at the expense of the individual employee. If an individual is hired by PIA with an active and current license(s), that employee will be responsible for the timely updating and/or verifying of any changes that may have occurred with their state license(s) prior to their start date at PIA. This includes any state of residence changes, e-mail changes, mailing address changes or name changes. - Required
    Education:UNAVAILABLEEmployment Type: FULL_TIME

    What Paychex employees say

    Pay

    Benefits

    Hours and flexibility

    Workplace

    Get the full story on Breakroom

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    About Paychex

    Sourced by ZipRecruiter

    Consult with America's businesses, leveraging Paychex key referral channels and partnerships to educate stakeholders on our services, and provide consultative solutions to increase market share and drive revenue.

    Industry

    Human resources consulting services

    Company size

    10,000+ Employees

    Headquarters location

    Rochester, NY, US

    Year founded

    1971

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